# Page 2 | Convin Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Convin the right Contact Center Quality Assurance solution for you? Explore 232 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204868/Convin/reviews --- Convin 4.9 (232) [View alternatives](https://www.capterra.com/p/204868/Convin/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Convin ## Showing most helpful reviews Showing 26-50 of 232 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KK Kirti K. Admission Support Counselor Education Management Used the software for: 6-12 months ### "Master the call handling skills with Convin" November 21, 2023 5.0 Convin's support team passion and loyalty struck me in many ways. I am thrilled to be working with a platform that enables me to demonstrate the same dedication and loyalty to my clients when I speak with them, so that we both know I am doing my due diligence on every call. I appreciate ease of use that Convin is always available when I need it. It's like having a supervisor on the line with you when it comes to implementation to ensure you cover all the bases with the client. Pros The ability to conduct Full-Scope sales and compliance analysis on each and every call. Without Convin, QA and Training departments must manually listen to each calls, which just scratches the surface of insights. With Convin, the AI listens to every single conversation, providing your QA and training departments with a complete picture. Our agents can receive live sales training. This enables the agents to close more deals. This technology tremendously aids compliance by allowing you to instruct the AI to listen for specific non-compliant keywords or words and flag the conversation. Cons I don't like how it sometimes doesn't pick up the agent's voice. I use Convin platform everyday to get the analysis of my calls. Review Source SK Shreya K. Counselor Health, Wellness and Fitness Used the software for: 6-12 months ### "What outstands for me is the CONVIN team!" November 21, 2023 5.0 A excellent tool for transitioning conversations into sales pitches, and the scripts are simple to follow. Our customer conversations are more successful, and having a script assures you don't forget anything. Convin comes highly recommended by me. It's a pleasure to work with the customer support team there. Pros Convin was a breeze to set up for us. With a single exe push, it updates itself! It's incredible to feel the silent push of guidance while live listening! Their customer service representatives are quite helpful! Their entire team is really attentive and helpful. They respond to queries quickly and effectively. The software is excellent, but it is their staff that made my experience with Convin truly exceptional. Convin has assisted our personnel in increasing conversion rates and getting back on track whenever a call is derailed by a customer. Convin provides many features and functionalities from the persopective of agents as well as managers. Cons I have used many number of features this platform provides because my main role is to get the analysis of my calls. Review Source VU Vaishali U. Counselor Education Management Used the software for: 6-12 months ### "Tracks for sales talks are being worked on!" November 21, 2023 5.0 Convin produces from your voice and underlines all of the important details that you cover on your calls to ensure that you stay in compliance and do not miss your mark with the caller. I enjoy it since it provides me with word suggestions when I'm at a loss for words. It has helped me improve my delivery. It also lets you take notes for self-reflection which is easy to implement and follow. Pros I enjoy how it reminds me of the questions I haven't asked, because it's easy to become distracted in a conversation and forget what topics still need to be covered. I've noticed an advantage in repairing what they call patience, which is the pause between them finishing talking and me starting. Furthermore, all of the elements I mentioned above come in handy to help me fine-tune my presentation, ensure that I am discussing essential issues, and observe what the top salespeople in my firm are doing so that I can do my best to emulate them and enhance my own discussion and sales methods to match theirs. Cons No dislikes; Convin is my daily useful tool; It helps me with so many features required as an agent that too with amazing support team Review Source KS Kanika S. Team Lead Education Management Used the software for: 1-2 years ### "One stop solution to Call audits and custom reporting" September 19, 2023 4.0 1\. One can use this platform to Manually Audit all the calls.2. Convin team can automate this process and give 100% Call auditing,3. Gives all the reportings; hence manual QA work becomes more accessible.4. Easily accessible to Excel reports Pros This tool saves time while monitoring calls for thousands of employees in order to see the weak and strong parts of their client conversations and sales calls.While manual QA, Convin saved me time because it automatically routes calls to QA for call auditing. Cons Not a huge issue, but the dashboard might occasionally be slow to load, which can interfere with the process of completing manual audits. Additionally, rare technical glitches cause user calls to not surface immediately on the dashboard, but they usually do within a few hours. Review Source SR Spoorthi R. Counselor Real Estate Used the software for: 1-2 years ### "Provide amazing trends on teams!" December 31, 2023 5.0 coaching provided through convin is great! Pros Convin's ability to gather statistics and information from a single scorecard that contains all the necessary information is quite beneficial and can be further implemented easily by any agent to improve. It saves you time searching with Advanced filters and lets you get the solution quickly. Because this application is simple to use and convenient to access, I strongly advise utilizing it. We are now evaluating our call records and outgoing emails with the help of Convin. It gives us dashboard that we can use to get statistics and guidance in real time. Cons I always wanted to be notified whenever someone uses my audit template for analysing their calls. Convin is esily integrated and I am able to receive email notifications too. It's all I could ever ask for to analyze my team's calls. Review Source KK Kajal K. Admission Support Counselor Education Management Used the software for: 1-2 years ### "Wonderful Experience" December 18, 2023 5.0 Pros I enjoy how you can pause and change your remarks or ideas halfway, both as a manager and as a sales rep while easily implementing and using it in daily life as a counselor. I enjoy being able to listen to and review my calls since it helps me prepare and integrate my corrections for any upcoming meetings by giving me insights such as patience, talk ratio, moments that tells you about customer sentiment. I use Convin to ensure that I cover the most crucial talking points/paramters for consumers on future conversations by keeping a watch on AI recommendations in meetings page. It was also useful for noting down objections that I couldn't overcome. Cons Sometimes it works slow but overall the functionality is top level and the customer support team ensures that you get through the issues/challenges as soon as possible. Review Source KP Kuldeep P. Counselor Education Management Used the software for: 1-2 years ### "Convin levels up my sales!" December 5, 2023 5.0 Convin is an excellent tool for learning, demoing, taking notes, and more. I couldn't accomplish my job without Convin, and it's a tool I use on a regular basis. Every sales organization requires this to increase sales conversations, transaction closing rates, and customer relationships. This is very useful when returning to re-listen to calls for discovery. Pros Conversations captured by Convin can be easily rewatched. - The Coaching sessions are simple to implement and improve call quality. - A powerful search feature that allows you to find a call by its content, participants, or call contents (based on the transcript), as well as an advanced keyword search filter is something that I used everyday. - Has the ability to share a specific excerpt, which is useful for sharing with colleagues. Cons Convin has nothing to dislike - I'm a huge admirer Review Source sG suhas G. Team Lead Health, Wellness and Fitness Used the software for: 6-12 months ### "User friendly audit" September 15, 2023 5.0 The convin is helping me to understand the more detiled converstation of the coach with transcript and also it has helped me save more time on the audit with more accountability for the work as well With Real time feedback to the coaches it has helped improve the quality of consultaion as well Pros Convin has eaze upo the job of auditing and helped save time to look into detailed call flow and transcriptAlso the suggestion of key work area's Does help in understanding detailed Cons Few of the old audit Script has to be updated upto today's MarkNew sessions for the coaching needs to be updated on the convin dash board, SO that it will help our coaches to learn more better and improvise themself. Review Source VH Vishnu H. Quality Auditor Information Services Used the software for: 6-12 months ### "Efficient AI aid for Quality Assurance!!!" October 17, 2023 4.0 Pros The most efficient part of Convin is that it picks up the samples with definite issues, including the fatal errors made by the agents. It reduces the manual effort of picking the right samples that needs a look into. On the ongoing process, the AI score seems to resemble what we would do with the manual audits as well. This is a very positive sign. We were skeptical of what an AI program could input into our daily work but it's been proven again that the optimism should prevail at last and Convin is definitely a game changer for sure. Cons Exploring certain features around Convin, I personally felt it would be ideal to give in the maximum potential to certain features like Summarizer. From what we've used, the Summary picks up efficient data of certain calls, and for some, it doesn't. If that feature could be improved that would be a great thing to work with and also would be a time-saving resource. If slight errors within the transcript and the Customer tracking could be rectified, it would make Convin a much more value-added resource. Review Source MT Manikandan T. Counselor Real Estate Used the software for: 1-2 years ### "User-friendly; SO far so good!" December 15, 2023 5.0 It's user-friendly. It helps me improve my call quality. Pros The ability to effortlessly review, share, and collect feedback on your customer calls. Convin is an excellent tool for analyzing client calls and serving as a useful coaching tool which is easy for managers to assess and provide targeted feedback to sales teams, and implement. With the earlier recordings, it also assists new account teams in getting up to speed on previous calls and the health of the account. Support team performs very well while maintaining a good connect with us. Cons I use Convin daily to get which deals belong to Win-win situation and where I can imply some corrections from my end. From Convin's end, everything is upto the mark. Review Source NC Nikhil C. Education Counselor Education Management Used the software for: 1-2 years ### "User Friendly tool for Recording, Analytics and more......" October 20, 2023 5.0 Convin is helping me with the Speech analytics a lot, Using transcription i can easily get my mistakes and improve them on Priority. Main thing it helps me with the Sales Enablement. Pros The best approach to use Convin.ai is with a transcription. Because the calls were recorded, I can go back and evaluate them more readily. It also helps me with my work.The accuracy of AI-driven voice conversion to transcript has impressed me. It significantly reduces my workload. Cons One thing that bothered me was the transcripts themselves. Sometimes it is wrong. Nevertheless, it makes evaluations quick, easy, and accurate, so I would want to see adjustments made to their transcripts. Review Source AG Aayush G. Fitness Counselor Health, Wellness and Fitness Used the software for: 6-12 months ### "Elevating Consultation Services with Convin Sessions on Call Edits at Healthifyme" November 24, 2023 5.0 Helping us to understand which product to peech clients. Pros As a consultant, I recently had the privilege of participating in Convin sessions on call edits offered by Healthifyme. I must say, it was an eye-opening experience, not only for myself but also for the clients I serve. The Convin sessions have proven to be a valuable tool in my consultation work, allowing me to provide my clients with even more personalized and effective advice. The expert guidance provided during these sessions has enabled me to offer tailored solutions to meet the unique needs and goals of my clients. I have been truly impressed with the professionalism and expertise of the Convin team. Their attention to detail and responsiveness have been exemplary, ensuring that the recommendations I pass on to my clients are accurate and up-to-date. I like how simple it is to provide comments. I've wanted to provide feedback but couldn't figure out how; Convin makes it so simple with the comments function on every conversation call. Also, it is easy to use and easy to implement in your daily work life. Cons Nothing, Convin is a fantastic product that truly assists and teaches new abilities. Review Source AA Asif A. Admission Counselor Education Management Used the software for: 1-2 years ### "Neat features by Convin" December 13, 2023 5.0 Resolving issues that arose when I attempted to recall what had been said in a previous conversation, as well as allowing myself to share my calls with management for constructive critique. Pros Meetings with prospects can now be tracked automatically. This has a HUGE influence on my day-to-day life, especially when I need to review past calls or listen back to critical parts from a conference. My personal favorite feature is the ability to filter through and listen to calls before transferring a customer to my team. This is especially helpful because we have a huge account base and need to assure seamless information transfer while also moving quickly. This allows us to overcome both obstacles. Cons I don't believe I've encountered any flaws that have caused me to dislike this tool, but I'm confident that more usage of it will help me identify areas of opportunity. Review Source MR Manasa R. Quality Analyst Information Technology and Services Used the software for: 1-2 years ### "Easy, Efficient, Best in town!" October 23, 2023 5.0 Amazing AI powered Auditing Tool! Pros Convin made my auditing work a lot easier by being a One-stop solution. Convin has helped us filter out the tickets that need attention by providing AI scores and filtering mechanisms. 1. Easy to gather Tickets of agents to be audited.2. Features like Sampling Manager which helps to automatically filter and assign tickets to the auditors. 3. Most useful feature - Customer Intelligence > Custom Tracking! Made our job of filtering out tickets based on keywords a cakewalk! Cons Few instances where our call recordings get cropped, though it's not entirely Convin's issue, it would great if that could be rectified. Sometimes it's difficult to search for call tickets and I'm not able to find them, I believe Convin has been working on the same. Review Source SA Shad A. Admission Support Counselor Education Management Used the software for: 1-2 years ### "A must-have tool for improving sales representative skills" December 7, 2023 5.0 With regular use of Convin, I'm more "present" in meetings since I'm not concerned about missing details. Following that, I can use sections of meeting recordings using Convin's features on a daily basis. There are several methods for searching for specific information across and within sessions. Pros Meeting records are simple to integrate, record, analyze, and share. Convin allows me to focus on the discussion rather than taking notes, and evaluating my calls has helped me become a better seller. I like how you can log terms and look for rival mentions or next steps (as well as other significant points throughout a discussion). Because I'm not concerned about missing details, I'm more "present" in meetings. In follow-up, I can use bits of meeting recordings using Convin's features daily. There are numerous ways to search across and within meetings for specific pieces of information. Cons The only thing I don't like is how long it takes to download after my call. For a few minutes, the recording is not available. Review Source GS Gursimar S. Admission Support Counselor Education Management Used the software for: 1-2 years ### "Call Recordings at one point!" December 15, 2023 5.0 Pros We use SDRs to schedule meetings with Convin. Listening to their initial phone call allows me to prepare for my finding in a manner that conventional notes cannot which is easy to use and integrate. As a salesperson, I must concentrate on engaging with prospects, developing rapport, and listening to their needs. Convin enables me to devote my complete focus to my prospects. I'm always learning new things and new features with complete engagement of convin's customer support team. It's great to be able to listen back to my calls and learn how to enhance my talk track and approach. Cons AI driven featues requires some betterment, but there have been significant improvements over time. Review Source MB Mohd B. Admission Support Counselor Education Management Used the software for: 1-2 years ### "Convin is very useful to me" December 8, 2023 5.0 Recording client calls so we can go back and collect details we might have missed while being attentive and without taking notes at the time, these were some of the problems we were facing before Convin came into our use. It has really eased our life. Pros Convin has had a significant impact on my personal growth. I enjoy looking back over calls after they've been completed, searching for important words, referencing significant points from a prospect, and receiving feedback from my supervisors and peers on specific conversations. Convin has given me the freedom to own my coaching and development, which I appreciate. Because I'm not concerned with putting everything down in my notes, I'm able to be more intentional and focused on listening to the person on the other end of the phone. The ability to go back and evaluate calls has provided me with this. Cons I'd like to see more data and statistics on positive and negative trends in the sales cycle from our team Review Source AA Arun A. Counselor Health, Wellness and Fitness Used the software for: 6-12 months ### "Convin assist with call insights" December 1, 2023 5.0 I was apprehensive to use Convin at first, but as I understood that I could go back and examine what works and what doesn't in customer calls, I was hooked. Convin is a critical answer for a role I just started. Convin has helped me become more comfortable with taking notes, honing my approach, and learning from others. Pros Convin has the option to jump to the specific topic. Convin helps in maintaining a record of all discussions for current and future reference. Coaching sessions provided by Convin assist is to develop skills to deal with cold phoning and introductions. With the simple implementation and daily usage of Convin, my intros are becoming more fluid. Cons Convin is bit slower when it comes to loading the calls in processed status but it is simple to integrate Review Source PS Piyush S. Admission support officer Education Management Used the software for: 6-12 months ### "How Convin gave wings to my career ?" October 26, 2023 5.0 I would like to describe it in just one word i.e MARVELLOUS Pros Convin has made it easier for my QA and myself to track and improve my communication and performance related to customer satisfaction and self growth , as without it i feel its quite hard to implement and deliver what the org. really wants from its employees. convin has the capability to induce a positive crticism based on my conversation with customers , also it has been evident enough that without it, the quality of our services would just collapse.1.Positive criticsm regarding my conversations is one of the best thing as i personally believe theres always room for growth.2.Easy to use and easy to recover data, No data is ever messed up.3.Created an enviroment of self growth, self improvement and analysis my speech and enhances my vocabulary (as i am able to listen to my calls and work on the grey areas). Cons sometimes Convin creates an enviroment of competition among my colleagues and although its a good thing alas , I dont why , it creates challenge for me personally. Review Source AM Akshit M. Admission Support Counselor Education Management Used the software for: 1-2 years ### "Taking on my difficulties with Convin!" December 13, 2023 5.0 Pros I can't picture life before Convin. I like being able to focus on my calls without having to take notes, and I like being able to listen back later and catch things that I may have missed the first time. I really enjoy being able to listen in on my coworkers' calls and learn from them. Don't be afraid to have your conversations recorded. Convin.ai is a fantastic resource. Being able to learn from the talks of others, as well as listen back to my own conversations and evaluate what went well and what didn't, has been tremendously beneficial as a new employee. Cons Sometimes interpretation of the conversation to text can be wrong, I usually have to listen back to the recording. Else, every other feature is beneficial to me Review Source CP Chahilkumar P. Counselor Computer Games Used the software for: 6-12 months ### "Convin really helps us achieve our organizational goals" February 18, 2024 5.0 Though it is solving many of our problems like I mentioned before this, we lacked a platform for quality assurance. A useful QA procedure has been implemented with Convin's assistance. Convin can improve in terms of accuracy. Pros I get to view my scores as well as team's scores. In addition, I can watch every audit and ask my managers for input on the conversations I had with Get Feedback feature. I'm learning how to make my calls better. I am improving when it comes to customer service. Convin is adaptable and scalable and easy to use, all at the same time. Easy to implement and Before this, we lacked a platform for quality assurance. A useful QA procedure has been implemented with Convin's assistance. Customer Support team is also readily available to solve our queries. Cons Customer Intelligence from a point of AI can be improved as rarely it give inaccurate analysis. Review Source sZ salwa Z. team lead Health, Wellness and Fitness Used the software for: 6-12 months ### "call audit and coach sessions" September 18, 2023 5.0 Call audits was a huge task, which actually convin made it easy, with transcripts, with subtitles, with convin score, with manual audits. Giving us parameters to work and along with analytics and date and duration filter. Pros convin helps me with call audits with ease, transcripts helps me save my time while aduting , convin score helps me understand the jist of call auditemail responses for call audits to coaches. Cons Convin sessions. Session assigned to a coach should have an explanation along with the parameter. So that the coach will be able to focus when hearing to the snippets. Review Source KP Khyati P. Nutritionist Health, Wellness and Fitness Used the software for: 6-12 months ### "Refining the process with Convin" November 23, 2023 5.0 Conversation analysis done by Convin is great. Pros Convin's AI can recognize what is being said in the call and can prompt the agent on the phone with the appropriate responses in every case which is very easy to integrate. I enjoy the scenarios and how a phrase or collection of words might activate them, making the discussion appear more natural and pleasant, rather than requiring agents to follow a script word by word. Convin is ideal for managing client rebuttals; instead of agents or sales people figuring out how to handle particular scenarios, Convin will do it for them. Cons Great support team and the capabilties features hold is excellent but sometimes it gets slow Review Source RP Riya P. Counselor Health, Wellness and Fitness Used the software for: 6-12 months ### "Convin is extremely handy tool" November 30, 2023 5.0 Because all of my conversations are recorded and uploaded to Convin, I can focus less on taking notes on prospect calls and more on having an organic discussion, knowing that I can review the call and take notes later on Convin. It's also an excellent tool for learning by reviewing peers' calls. Pros I used Convin once when I was distracted during a critical phone conversation and missed vital information. Instead of phoning the customer back and explaining, "hey, I wasn't paying attention at all," I went into gong and found the information I needed in 5 minutes. I can't compete with it. Convin always picks up the slack for me! Cons Voice to text can be strange at times, especially when numerous people are conversing on a call. Review Source IA Irfan A. Admission Counselor Education Management Used the software for: 6-12 months ### "Convin fills all blanks with an ease!" November 23, 2023 5.0 Pros Convin is a fantastic tool for taking notes and analyzing all of my calls with prospects and clients. It is really beneficial to be able to focus on listening and responding follow-up questions rather than frantically writing or typing notes. I'm resolving the notetaking issue by organizing all of my notes in a way that makes sense for my business. It enables me to concentrate on asking appropriate questions during the calls and assists me in communicating specifics to other internal stakeholders who may be called into future meetings. Cons It took me a few days to get the functionalities of the platform, but once you do, the layout becomes second nature. Review Source Similar Products Featured