# Replyco Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Replyco Software - reviews, pricing plans, popular comparisons to other Email Management products and more.

Source: https://www.capterra.com/p/204918/Replyco

---

# 

 Replyco Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Replyco

## What is Replyco?

Replyco is a helpdesk software designed to help eCommerce sellers improve customer service. Centralize & organize messages from eBay, Amazon, Shopify, and more. Reduce workload with automated organization, auto-responders, auto-assign & priority settings. Revolutionize your customer communication with our latest AI feature! Respond to messages quickly with email templates & one-click access to order information. Plus get detailed reporting to monitor performance.

## What is Replyco used for?

[Customer Service](https://www.capterra.com/customer-service-software/)[Email Management](https://www.capterra.com/email-management-software/)[Customer Support](https://www.capterra.com/customer-support-software/)

Overall rating

Based on 21 user reviews

Reviews sentiment

Positive

90%

Neutral

10%

Negative

0%

Starting price

€9

Usage Based, Per Month

Free trial  
available

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Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Replyco?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.comrce.io/&name=Replyco)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Replyco

4.7 (21)

VS.

[4.4 (18,765)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting Price

€9

Usage Based, Per Month

Starting Price

$25

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (21)

Ease Of Use

4.0 (18,100)

Value For Money

4.7 (21)

Value For Money

4.0 (12,789)

Customer Service

4.6 (21)

Customer Service

4.1 (14,021)

## Replyco alternatives

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/204918/Replyco/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Support Ticket Management

4.4 (14)

50.00% of 14 reviewers that rated this feature as important or highly important

Allow customers/users to submit support queries and service requests

Customer Database

4.2 (11)

36.36% of 11 reviewers that rated this feature as important or highly important

A collection of customer information such as contact details, demographics, previous interactions, etc.

Email Management

4.6 (10)

70.00% of 10 reviewers that rated this feature as important or highly important

Manage, store and organize emails within the system or via third-party apps

Alerts/Escalation

4.1 (7)

28.57% of 7 reviewers that rated this feature as important or highly important

System alerts about the need to escalate an issue or request

Inbox Management

4.6 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Organize, prioritize, and manage incoming communications

Multi-Channel Communication

4.7 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Replyco 54 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Software program that continuously adjusts its behavior based on observed data

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Tickets are automatically assigned to specific agents based on predefined rules

Create and automatically send premade copy in response to customer messages

Shortcuts for inputting frequently used messages

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media.

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Organize, prioritize, and manage incoming communications

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Arrange tasks based on the level of priority or urgency

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Plan daily routes to optimize employee scheduling and provide directions

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Set and monitor service level agreements to ensure timely response and resolution

An email inbox that can be accessed and managed by multiple individuals

Add and maintain centralized email signature(s) across an organization

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Allow customers/users to submit support queries and service requests

Gauge satisfaction and receive information for improvement and success

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (21)

4.4

Based on 21 reviews

## Pricing

Value for money

4.7 (21)

Free Trial

[View pricing plan details](https://www.capterra.com/p/204918/Replyco/pricing/)

S - ticket based

€9.00

Usage Based,Per Month

It includes:

-   Auto-Matched Order Details
-   Auto-Responders
-   Basic Reporting
-   Customers
-   Feedback Alerts
-   Full Onboarding
-   Industry-Leading Helpdesk
-   Labels and Folders
-   Orders
-   Priorities and SLA
-   Products
-   Returns and Refunds
-   Rules
-   Translation

M - ticket based

€49.00

Usage Based,Per Month

It includes:

-   Auto-Matched Order Details
-   Auto-Responders
-   Basic Reporting
-   Customers
-   Feedback Alerts
-   Full Onboarding
-   Industry-Leading Helpdesk
-   Labels and Folders
-   Orders
-   Priorities and SLA
-   Products
-   Returns and Refunds
-   Rules
-   Translation

L - ticket based

€299.00

Usage Based,Per Month

It includes:

-   Advanced Reporting
-   Amazon Feedback Requests
-   Channel-Specific Signatures
-   Channel-Specific Templates
-   Chat
-   Full Onboarding
-   Smart Filters
-   User Collision Detection
-   User Permissions

Value for money

4.7 (21)

4.7

Based on 21 reviews

## Integrations

[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Telegram](https://www.capterra.com/p/180347/Telegram/)[

Instagram](https://www.capterra.com/p/210721/Instagram/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)[

WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[

Aircall](https://www.capterra.com/p/184709/Aircall/)[

BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (21)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (21)

4.6

Based on 21 reviews

## User reviews

Overall rating

4.7

Based on 21 reviews

Filter by rating

5(17)

4(2)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

NW

Nikolas W.

E-Commerce Manager

Retail

### "Leider nicht ausgereift"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

April 23, 2024

Pros

Shopify Integration. Leider für uns zu teuer, schlechter Support und wirklich teilweise verbuggt. Geld nicht wert. Werden in den nächsten Monaten wechseln.

Cons

Historie wird teilweise nicht mitgesendet. Teilweise lange Ladezeit. Im Vergleich zur Konkurrenz wenig Features.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AH

Alice H.

Einzelunternehmer

Retail

### "Einfach zu bedienen - erleichtert Prozesse"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 15, 2024

Pros

Replyco ist einfach zu bedienen, ich habe meine Kundenanfragen schnell im Überblick wodurch sich die Kundenzufriedenheit signifikant verbessert hat!

Cons

Am Anfang ist es etwas schwierig sich reinzufuchsen, aber wenn man es einmal hat ist es richtig super

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TA

Tashan A.

E-commerce Administrator

Consumer Electronics

### "Replyco Review - Very good"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 8, 2023

Very good

Pros

Very easy to use, also the support is great. \[sensitive content hidden\] especially, always happy to help me with my many questions.

Cons

Notification system can really hamper us, loads of times where we have missed notifications

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

YL

Yaqub L.

Operations and Ecommerce Manager

Wholesale

### "ReplyCo - Critical to our Business."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 2, 2023

Support ticket management and customer service. Positive experience overall with fast support responses.

Pros

The ability to manager support tickets from all of the marketplaces we sell on, with time management and order linking features.

Cons

Lack of integrations with all marketplaces.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JL

Jeremy L.

Director

Electrical/Electronic Manufacturing

### "Best value for the software"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 28, 2023

I have no complaints at all with Replyco

Pros

The value is what hooked us on Replyco although the ease of use and superior support made this the best choice long term.

Cons

Sometimes bug happen although they have been fixed quickly

Alternatives considered

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reasons for choosing Replyco

cost

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AJ

Angela J.

Customer support/Administrative

Printing

### "User Experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 27, 2023

Good customer service as they prepare short videos to further help you with your questions.

Pros

Pricing we can get the same features from the high-priced platform that we used before. We like the customer support of Replyco as they are very helpful.

Cons

The interface may be a bit of improvement and the reporting seems to be a bit all over the place. It doesn't look organized.

Switched from

[eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/)

Pricing

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Matthew S.

IT Manager

Furniture

### "Great product, even better customer service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 25, 2023

They helped us centralize all our online marketplace messaging systems into one convenient tool. We utilize it every day and it's been invaluable to us.

Pros

The whole team was friendly, informed, and helped us get up and running faster than I thought would be possible. The integrations are well explained, I get fast and accurate responses, and they have bent over backwards to make sure we get everything running how we need it.

Cons

Some integrations we would LOVE to have are taking longer than we expected to be released.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ND

Nils D.

Logistics and Operations Manager

Consumer Electronics

### "Review replyco by myVolts "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 18, 2023

The tool: seems to give what you would expect The price: I think price vs quality balance is good (making people choose Replyco)The support: has been very good. Responsive and honest and transparant

Pros

The support we received while switching over to Replyco. And the ease of use for the end users

Cons

None at this moment. However I am not an end user.

Switched from

[eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/)

Price vs Quality balance totally off.

Reasons for choosing Replyco

Good price for what the service (and systems) that we are receiving. And no over complication of integration and transfer.What you see is hat you get.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TF

Tony F.

Director

Consumer Goods

### "Consistent Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 17, 2023

Pros

Consistent service and timely support.Ability to delay responses.Ability to resend responses.Template responsesCustom Auto Replies

Cons

Some new features: whatsapp integration.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

eCommerce Operations Manager

Consumer Electronics

### "One of the Best"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 12, 2021

Previously, we used to manually manage all of our customer interactions on various marketplace portals. Replyco was instrumental in getting everything consolidated into 1 platform. They are constantly adding features and new integrations, and if you use Linnworks heavily, utilizing Replyco is a no-brainer. Their customer service is also great, and I've even had instances where the \[SENSITIVE CONTENT\] had personally helped me. For such a relatively young company, they truly stand out as one of the best helpdesk platforms out there.

Pros

They integrate extremely well with Linnworks, and it is fairly easy to set up, use and manage. The customer service is second to none and you get quite a lot for what you pay for.

Cons

Since they are a relatively small team that is based in the UK, they are usually sleeping during our business hours (in the US). This can sometimes cause delays in responses, but otherwise their customer service is amazing.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/204918/Replyco/reviews/)

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