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Replyco is a helpdesk software designed to help eCommerce sellers improve customer service. Centralize & organize messages from eBay, Amazon, Shopify, and more. Reduce workload with automated organization, auto-responders, auto-assign & priority settings. Revolutionize your customer communication with our latest AI feature! Respond to messages quickly with email templates & one-click access to order information. Plus get detailed reporting to monitor performance.
Provider
Replyco
Located In
United Kingdom
Foundation
2019
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Webinars, Live Online, Documentation, In Person, Videos
Support
Chat, 24/7 (Live rep), Phone Support, FAQs/Forum, Email/Help Desk, Knowledge Base
Replyco is a customer service software that helps eCommerce sellers better manage their inbox. It's ideal for eBay, Amazon & Shopify stores that want to improve response rates to buyer inquiries.
Content Source: Replyco
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Replyco Reviews
Pros
Very easy to use, also the support is great. Sensitive content hidden] especially, always happy to help me with my many questions.
Very easy implementation. Amazing customer service representatives who were always ready to help me.
Love that we can have as many users set up as we need without extra cost - a massive advantage over much of the competition. Love the templates, rules etc which makes it very flexible.
Some fantastic features, a very user friendly interface and very straightforward to send and receive messages.
Cons
Etsy is not integrated, which is the shame. We have to reply to customers on the Etsy website.
It doesn't affect the purpose, however does get a little annoying. The interface at first is a little confusing and does take time to get used to.
There is no language filtration based on the ticket message and channel (ebay).
So much of our time was spent replying to customers, it was costing us time (=money) and causing a lot of stress.
"Great product, even better customer service"
Overall: They helped us centralize all our online marketplace messaging systems into one convenient tool. We utilize it every day and it's been invaluable to us.
Pros: The whole team was friendly, informed, and helped us get up and running faster than I thought would be possible. The integrations are well explained, I get fast and accurate responses, and they have bent over backwards to make sure we get everything running how we need it.
Cons: Some integrations we would LOVE to have are taking longer than we expected to be released.
"Excellent software thats grows with the business and very cost effective"
Overall: From the 3 options I had, I definitely chose the right one. The fact that they are a smaller company makes them more personable to the customer. The price is perfect and flexible for multiple users as well as updates constantly being rolled out allowing businesses to merge different roles.
Pros: The customer service element is important to any business and ReplyCo has brought together most aspects of this role. The company, as us, has grown over time and is getting better and better with more and more features. The price has remained low and the customer support with [SENSITIVE CONTENT] and the team is second to none. They have listened to our concerns and recommendations - that have then been integrated within a week. The interface is getting easier to use too.
Cons: ReplyCo are constantly rolling out new features which is great, however sometimes a little buggy. It doesn't affect the purpose, however does get a little annoying. The interface at first is a little confusing and does take time to get used to. Ideally more deployment for users would be great from the admin account - signatures etc.
"Offers a lot "
Overall: overall is a good system, while we think its not necessarily the best for the price its well worth it and it does what we need for now.
Pros: It has a lot of functions and does what our business needs. The value is well worth it compared to the competition
Cons: it seems a little cluttered like there is too much on the screen, I think the workflow between the functions could be better and simpler. The colouring is not the best as the light grey text is sometimes hard to read
"Customer support - the right way!"
Overall: Very positive. To be honest they are a breath of fresh air and I just wish all of our business partners were as responsive and accommodating. Even in the short time we have been with them <1 month, we are already seeing great additions and improvements being made. If this continues I believe Replyco will provide us with a comprehensive solution for dealing with all of communications both with external customers as well as internal partners. Go Replyco!!!
Pros: Tickets to keep support queries organized. Pulls in data automatically from Amazon, eBay, Linnworks etc. which is a great time saver. Love that we can have as many users set up as we need without extra cost - a massive advantage over much of the competition. Love the templates, rules etc which makes it very flexible. Love that new features are being added all of the time. [SENSITIVE CONTENT HIDDEN] is always extremely responsive to our suggestions or any bugs we flag up.
Cons: Features are being added all the time which while this is fantastic, means things can break some times which causes disruption. Currently lacks flexibility when initiating/creating new tickets. They are quickly improving this feature however :)
Vendor Response
"Dont know why we have not moved over sooner."
Overall: Onboarding was brilliant - Any issues then their web chat worked a dream and problems instantly solved - software is nice - I love the Dark Mode! - Integration with Linnworks was very important to us - these guys have got it all sorted - amazing - well done.
Pros: Its very smooth - nothing clunky everything flows together nicely.
Cons: A few features are missing but you can add to a development list and more simple requests were put in place while we were waiting - amazing!
