# Replyco Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Replyco the right Email Management solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/204918/Replyco/reviews

---

Replyco

4.7 (21)

[View alternatives](https://www.capterra.com/p/204918/Replyco/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of Replyco

Ease of use

4.6

Customer Service

4.6

## Pros and Cons in Reviews

Matthew S

IT ManagerFurniture, 51 - 200 employeesUsed the software for: 6-12 months.

“The integrations are well explained, I get fast and accurate responses, and they have bent over backwards to make sure we get everything running how we need it.“

July 25, 2023

VK

Vik K

Company DirectorRetail, 2 - 10 employeesUsed the software for: 1-2 years.

“The interface at first is a little confusing and does take time to get used to.“

August 10, 2021

ND

Nils D

Logistics and Operations ManagerConsumer Electronics, 2 - 10 employeesUsed the software for: 6-12 months.

“The tool: seems to give what you would expect The price: I think price vs quality balance is good (making people choose Replyco)The support: has been very good.“

July 18, 2023

Edward S

eCommerce Operations ManagerConsumer Electronics, 51 - 200 employeesUsed the software for: 1-2 years.

“They are constantly adding features and new integrations, and if you use Linnworks heavily, utilizing Replyco is a no-brainer.“

October 12, 2021

SW

Steve W

Managing DirectorRetail, 51 - 200 employeesUsed the software for: Less than 6 months.

“Replyco has transformed our customer service teams speed and the service we have received from setup has been great.“

June 29, 2020

## Showing most helpful reviews

Showing 1-21 of 21 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Matthew S.  
IT Manager  
Furniture  
Used the software for: 6-12 months

### "Great product, even better customer service"

July 25, 2023

5.0

They helped us centralize all our online marketplace messaging systems into one convenient tool. We utilize it every day and it's been invaluable to us.

Pros

The whole team was friendly, informed, and helped us get up and running faster than I thought would be possible. The integrations are well explained, I get fast and accurate responses, and they have bent over backwards to make sure we get everything running how we need it.

Cons

Some integrations we would LOVE to have are taking longer than we expected to be released.

Review Source

VK

Vik K.  
Company Director  
Retail  
Used the software for: 1-2 years

### "Excellent software thats grows with the business and very cost effective"

August 10, 2021

5.0

From the 3 options I had, I definitely chose the right one. The fact that they are a smaller company makes them more personable to the customer. The price is perfect and flexible for multiple users as well as updates constantly being rolled out allowing businesses to merge different roles.

Pros

The customer service element is important to any business and ReplyCo has brought together most aspects of this role. The company, as us, has grown over time and is getting better and better with more and more features. The price has remained low and the customer support with \[SENSITIVE CONTENT\] and the team is second to none. They have listened to our concerns and recommendations - that have then been integrated within a week. The interface is getting easier to use too.

Cons

ReplyCo are constantly rolling out new features which is great, however sometimes a little buggy. It doesn't affect the purpose, however does get a little annoying. The interface at first is a little confusing and does take time to get used to. Ideally more deployment for users would be great from the admin account - signatures etc.

Alternatives considered

[eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing Replyco

I called and coincidently ended up speaking to the manager of the company, who I had a great conversation with, without him having to sell me the product. He saw everything from the users point of view - not a commercial point of view. His vision was for the product to be ideal for the majority of SME's as opposed to a big corporate platform which we would pay through the nose for and us 10% of the features. It's what the market needed.

Review Source

AB

Amir B.  
Company Director  
Retail  
Used the software for: 6-12 months

### "Offers a lot "

August 5, 2021

3.0

overall is a good system, while we think its not necessarily the best for the price its well worth it and it does what we need for now.

Pros

It has a lot of functions and does what our business needs. The value is well worth it compared to the competition

Cons

it seems a little cluttered like there is too much on the screen, I think the workflow between the functions could be better and simpler. The colouring is not the best as the light grey text is sometimes hard to read

Switched from

[eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/)

Cost

Review Source

SS

Steven S.  
Director  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Customer support - the right way!"

July 9, 2020

5.0

Very positive. To be honest they are a breath of fresh air and I just wish all of our business partners were as responsive and accommodating. Even in the short time we have been with them <1 month, we are already seeing great additions and improvements being made. If this continues I believe Replyco will provide us with a comprehensive solution for dealing with all of communications both with external customers as well as internal partners. Go Replyco!!!

Pros

Tickets to keep support queries organized. Pulls in data automatically from Amazon, eBay, Linnworks etc. which is a great time saver. Love that we can have as many users set up as we need without extra cost - a massive advantage over much of the competition. Love the templates, rules etc which makes it very flexible. Love that new features are being added all of the time. \[SENSITIVE CONTENT HIDDEN\] is always extremely responsive to our suggestions or any bugs we flag up.

Cons

Features are being added all the time which while this is fantastic, means things can break some times which causes disruption. Currently lacks flexibility when initiating/creating new tickets. They are quickly improving this feature however :)

Alternatives considered

[eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing Replyco

Zendesk onboarding - terrible, no communications or hand holding so gave up. eDesk is a good platform (based in Ireland). However I wasn't keen on the "per user" pricing model.

Review Source

Response from comrce GmbH

August 30, 2021

Thank you so much for your kind words Steven. It makes our day that much brighter to know we've had a positive impact. We appreciate your flexibility and (and patience) as we continue to build a better Replyco.

GP

Gareth P.  
CEO  
Automotive  
Used the software for: Less than 6 months

### "Dont know why we have not moved over sooner."

September 9, 2020

5.0

Onboarding was brilliant - Any issues then their web chat worked a dream and problems instantly solved - software is nice - I love the Dark Mode! - Integration with Linnworks was very important to us - these guys have got it all sorted - amazing - well done.

Pros

Its very smooth - nothing clunky everything flows together nicely.

Cons

A few features are missing but you can add to a development list and more simple requests were put in place while we were waiting - amazing!

Reason for choosing Replyco

Linnworks Compatability.

Switched from

[eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/)

They were going to increase our price from £60 to £360 - what a joke.

Review Source

JL

Jeremy L.  
Director  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Best value for the software"

July 28, 2023

5.0

I have no complaints at all with Replyco

Pros

The value is what hooked us on Replyco although the ease of use and superior support made this the best choice long term.

Cons

Sometimes bug happen although they have been fixed quickly

Alternatives considered

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing Replyco

cost

Review Source

VR

Verified Reviewer  
eCommerce Operations Manager  
Consumer Electronics  
Used the software for: 1-2 years

### "One of the Best"

October 12, 2021

5.0

Previously, we used to manually manage all of our customer interactions on various marketplace portals. Replyco was instrumental in getting everything consolidated into 1 platform. They are constantly adding features and new integrations, and if you use Linnworks heavily, utilizing Replyco is a no-brainer. Their customer service is also great, and I've even had instances where the \[SENSITIVE CONTENT\] had personally helped me. For such a relatively young company, they truly stand out as one of the best helpdesk platforms out there.

Pros

They integrate extremely well with Linnworks, and it is fairly easy to set up, use and manage. The customer service is second to none and you get quite a lot for what you pay for.

Cons

Since they are a relatively small team that is based in the UK, they are usually sleeping during our business hours (in the US). This can sometimes cause delays in responses, but otherwise their customer service is amazing.

Review Source

TF

Tony F.  
Director  
Consumer Goods  
Used the software for: 2+ years

### "Consistent Service"

July 17, 2023

5.0

Pros

Consistent service and timely support.Ability to delay responses.Ability to resend responses.Template responsesCustom Auto Replies

Cons

Some new features: whatsapp integration.

Review Source

YL

Yaqub L.  
Operations and Ecommerce Manager  
Wholesale  
Used the software for: 1-2 years

### "ReplyCo - Critical to our Business."

August 2, 2023

4.0

Support ticket management and customer service. Positive experience overall with fast support responses.

Pros

The ability to manager support tickets from all of the marketplaces we sell on, with time management and order linking features.

Cons

Lack of integrations with all marketplaces.

Review Source

TA

Tashan A.  
E-commerce Administrator  
Consumer Electronics  
Used the software for: 6-12 months

### "Replyco Review - Very good"

August 8, 2023

5.0

Very good

Pros

Very easy to use, also the support is great. \[sensitive content hidden\] especially, always happy to help me with my many questions.

Cons

Notification system can really hamper us, loads of times where we have missed notifications

Review Source

NW

Nikolas W.  
E-Commerce Manager  
Retail  
Used the software for: Less than 6 months

### "Leider nicht ausgereift"

April 23, 2024

3.0

Pros

Shopify Integration. Leider für uns zu teuer, schlechter Support und wirklich teilweise verbuggt. Geld nicht wert. Werden in den nächsten Monaten wechseln.

Cons

Historie wird teilweise nicht mitgesendet. Teilweise lange Ladezeit. Im Vergleich zur Konkurrenz wenig Features.

Review Source

AH

Alice H.  
Einzelunternehmer  
Retail  
Used the software for: 6-12 months

### "Einfach zu bedienen - erleichtert Prozesse"

April 15, 2024

5.0

Pros

Replyco ist einfach zu bedienen, ich habe meine Kundenanfragen schnell im Überblick wodurch sich die Kundenzufriedenheit signifikant verbessert hat!

Cons

Am Anfang ist es etwas schwierig sich reinzufuchsen, aber wenn man es einmal hat ist es richtig super

Review Source

ZC

Zech C.  
IT Consultant  
Sporting Goods  
Used the software for: 6-12 months

### "Excellent Value"

July 13, 2021

5.0

Before we had a messy web of email forwards that ended up with multiple people replying to a customer leading to even greater confusion. This has quickly replaced that with a streamlined and automated flow decreasing time between messages to customers and increasing the efficiency of our communication.

Pros

Consolidating multiple streams of messages into one spot that we can then apply rules to assign them to the appropriate teams or use canned responses for the common questions.

Cons

Any issue we've had that would be a con has been quickly resolved or added as a feature request.

Review Source

AJ

Angela J.  
Customer support/Administrative  
Printing  
Used the software for: Less than 6 months

### "User Experience"

July 27, 2023

5.0

Good customer service as they prepare short videos to further help you with your questions.

Pros

Pricing we can get the same features from the high-priced platform that we used before. We like the customer support of Replyco as they are very helpful.

Cons

The interface may be a bit of improvement and the reporting seems to be a bit all over the place. It doesn't look organized.

Switched from

[eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/)

Pricing

Review Source

SR

Simon R.  
Managing Director  
Retail  
Used the software for: Less than 6 months

### "Best customer service software for ecommerce so far"

July 9, 2020

5.0

So much of our time was spent replying to customers, it was costing us time (=money) and causing a lot of stress. We'd tried other software that claims to be a fix but found it was old fashioned software made for old fashioned businesses, just with a shiny new fascia. We needed something that would work how we want to work, integrate with the software we already use and allow our distributed remote teams to stay connected with us and our customers. Setup and usage has been a breeze, and the team are always on hand to solve any issues that arise. Development seems to be moving at a fast pace, with tweaks and new features coming along every week. Very impressive.

Pros

It is made specifically for ecommerce Integrates well and easily with the main ecommerce and messaging platforms we use Easy configuration Templates save a lot of time Integrates with Linnworks Fair pricing makes it usable for small companies

Cons

Would like some extra features such as Etsy integration, and Live Chat

Review Source

Response from comrce GmbH

July 21, 2020

Thank you for this very positive review Simon. We're glad you find the system so easy to use and modern! We do have Live Chat on the short list of new integrations that will be coming soon. Etsy is not yet slotted for integration, however, you can still route messages from Etsy buyers to Replyco using the email integration and then apply rules to automatically sort / assign users.

TM

Thomas M.  
operations manager  
Automotive  
Used the software for: 1-2 years

### "Great for what we do"

August 5, 2021

4.0

Pros

If you sell on multiple platforms and are looking to move from simple email responses then replyco is great. I like how easy it is to add new sales channels. When you need support there is a fantastic team and you always get through to familiar faces.

Cons

The option to click through to the next ticket from an existing one would be so helpful!

Review Source

MU

Maciej U.  
Manager  
Retail  
Used the software for: 6-12 months

### "Amazing software for way less than the competitors do!"

July 26, 2021

5.0

Pros

Very easy implementation. Amazing customer service representatives who were always ready to help me.

Cons

In the beginning, they didn't have safari as a supported browser but after my request, they improved it (it took couple of weeks). There is no language filtration based on the ticket message and channel (ebay).

Review Source

MW

Marie-Ange W.  
Customer Service Supervisor  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Useful software"

August 12, 2021

5.0

Easy to use

Pros

We have most of our emails in one place. It's useful so we don't have to use different websites to reply to our customers.

Cons

Etsy is not integrated, which is the shame. We have to reply to customers on the Etsy website.

Review Source

KD

Keiron D.  
Operations Manager  
Retail  
Used the software for: Less than 6 months

### "Excellent System with even better Customer Service"

July 6, 2020

5.0

Fantastic

Pros

The system has been a joy to use, after coming over from Replymanager. The system has surpassed Replymanager already and the helpful team are constantly striving to improve and adding new features daily. They listen to all feedback and look to improve where possible, if I have an issue, it is literally dealt with there and then. \[SENSITIVE CONTENT HIDDEN\] has been amazing to deal with, friendly, considerate and knowledgeable. I have already recommended to many other businesses in our field and if you're looking to make the switch, do it sooner, rather than later. The efficiency and productivity gains are immense. Thank you Replyco team.

Cons

Alot of updates, but it is to be expected as it is constantly striving to improve.

Review Source

Response from comrce GmbH

July 21, 2020

Keiron, thank you for your many recommendations. We're so glad the system is working well for your team. It's super important to us that customers feel like they are being "heard" and it appears we're doing our job right! We appreciate your feedback and patience as we strive to make Replyco better and better.

ND

Nils D.  
Logistics and Operations Manager  
Consumer Electronics  
Used the software for: 6-12 months

### "Review replyco by myVolts "

July 18, 2023

5.0

The tool: seems to give what you would expect The price: I think price vs quality balance is good (making people choose Replyco)The support: has been very good. Responsive and honest and transparant

Pros

The support we received while switching over to Replyco. And the ease of use for the end users

Cons

None at this moment. However I am not an end user.

Reason for choosing Replyco

Good price for what the service (and systems) that we are receiving. And no over complication of integration and transfer.What you see is hat you get.

Switched from

[eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/)

Price vs Quality balance totally off.

Review Source

SW

Steve W.  
Managing Director  
Retail  
Used the software for: Less than 6 months

### "Very impressed"

June 29, 2020

5.0

We used to have a different messaging software, it was bulky, slow and unreliable. Replyco has transformed our customer service teams speed and the service we have received from setup has been great.

Pros

Some fantastic features, a very user friendly interface and very straightforward to send and receive messages.

Cons

Every issue we have encountered and everything we dislike has been addressed and resolved, very pleased

Switched from

[eDesk](https://www.capterra.com/p/137210/xSellco-Helpdesk/)

Disliked edesk.

Review Source

Response from comrce GmbH

July 21, 2020

Hello Steve and thank you! We're so glad Replyco has helped boost your customer response rates and that your onboarding experience was so positive! We look forward to working with you and your team as we strive to make Replyco the best helpdesk on the market.

Similar Products

Featured