--- title: "Automation Anywhere Aisera Solutions Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Automation Anywhere Aisera Solutions Software - reviews, pricing plans, popular comparisons to other AI IT Agents products and more." source_url: "https://www.capterra.com/p/204926/AI-Service-Desk/" page_type: "product" language: "en" --- # Automation Anywhere Aisera Solutions Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Automation Anywhere Aisera Solutions ## What is Automation Anywhere Aisera Solutions? Aisera is a cloud-based and on-premises agentic AI platform that automates tasks, workflows, and decisions across IT, HR, finance, customer service, and operations. Businesses use it to resolve employee and customer requests without human intervention, reducing ticket volume and response times across departments. Core features include AI agents built with low-code tools, an enterprise AI copilot with federated search, AIOps for proactive incident detection and root-cause analysis, conversational AI with multi-intent handling, and integration with 100-plus enterprise apps including ServiceNow, Salesforce, Workday, and Zendesk. Support is available across web, mobile, email, SMS, voice, MS Teams, and Slack in over 100 languages. Aisera is best suited for mid-market and large enterprises in financial services, healthcare, retail, telecom, media, and transportation, particularly IT, HR, finance, and customer service teams. ## What is Automation Anywhere Aisera Solutions used for? [Agentic AI](https://www.capterra.com/agentic-ai-software/)[AI IT Agents](https://www.capterra.com/ai-it-agents-software/)[AI Agents for HR](https://www.capterra.com/ai-agents-for-hr-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per Feature, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Automation Anywhere Aisera Solutions?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.AutomationAnywhere.com&name=Automation Anywhere Aisera Solutions) ## Automation Anywhere Aisera Solutions Overview Updated September 2026 AI summary AISERA is a cloud-based help desk and IT service management platform designed for midsize and enterprise organizations. It combines AI-powered ticket management, workflow automation, chatbot capabilities, and knowledge base management to support customer service and IT teams. Notable features include AI Copilot, customizable permissions, multi-channel support, reporting, and native integrations with popular collaboration and monitoring tools. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Automation Anywhere Aisera Solutions 4.5 (2) VS. [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $1 Per Feature, Per Year Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.3 (268) Value For Money 4.0 (1) Value For Money 4.2 (224) Customer Service 4.0 (1) Customer Service 4.3 (232) ## Automation Anywhere Aisera Solutions alternatives Highest Rated [4.5 (829)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.3 (178)](https://www.capterra.com/p/216733/Vivantio/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (456)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (268)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) ## FAQs about Automation Anywhere Aisera Solutions Overview ### What company size and specific industries is Automation Anywhere Aisera Solutions built for? Automation Anywhere Aisera Solutions is designed for mid-market and large enterprises in financial services, healthcare, retail, telecom, media, and transportation. Features and Usability ### What are the key features of Automation Anywhere Aisera Solutions? Automation Anywhere Aisera Solutions offers AI Copilot, conversational AI, and natural language processing for guided interactions, plus workflow automation and autonomous task execution. It also includes incident management, ticket management, knowledge base management, agent collaboration, role-based permissions, analytics, and third-party integration for service operations. Integrations ### Which third-party tools and platforms does Automation Anywhere Aisera Solutions integrate with? Automation Anywhere Aisera Solutions connects natively to Agent Platform. It integrates with 1 third-party tool and platform, covering agent workflow integration through a single catalog-listed connection. Getting Started and Support ### What training and onboarding options does Automation Anywhere Aisera Solutions offer? Automation Anywhere Aisera Solutions provides webinars, documentation, and videos to help teams get started. Webinars support guided learning sessions, documentation offers written reference material, and videos provide visual explanations of features and setup steps for self-paced review. Getting Started and Support ### What customer support options does Automation Anywhere Aisera Solutions offer? Automation Anywhere Aisera Solutions provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. These channels give users several ways to find answers, submit requests, and get guidance, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 5,070 AI IT Agents reviews Capterra reviewers highlight these as the top features buyers look for in Help Desk software: - **Ticket Management** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**39%**) - **Service Level Agreement (SLA) Management** (**38%**) AISERA supports **Ticket Management** and **Service Level Agreement (SLA) Management**, giving support teams a clear way to organize requests and track response commitments. However, it does not offer **Real-Time Notifications**. Instead, it provides **Access Controls/Permissions** (**37%**), **Reporting/Analytics** (**35%**), and **Alerts/Escalation** (**34%**), which can help teams control user access, monitor service performance, and route urgent issues when needed, helping businesses maintain service quality and respond to support demands more efficiently. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agent Collaboration Multiple agents work together, share tasks, and coordinate to achieve common goals. Agent Governance Helps routing complex or critical decisions to humans, keeping oversight central to operations AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automation Anywhere Aisera Solutions 81 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Agent Collaboration: Multiple agents work together, share tasks, and coordinate to achieve common goals. - Agent Governance: Helps routing complex or critical decisions to humans, keeping oversight central to operations - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI‑Powered Candidate Screening: Automates the evaluation of applicants by matching resumes to job requirements and shortlisting top candidates - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autonomous Task Execution: Completes tasks independently without constant human intervention - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Conversational AI: Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Frameworks: Flexible architecture allowing tailored configurations - Data Governance: Collection of processes, policies, and standards to manage the storage & usability of enterprise data - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Escalation Management: Define a process for transferring calls/tickets to management - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For eCommerce: Intended to be used by online stores - For No-Code Development: Build applications without the use of code - For Sales Teams/Organizations: Caters to sales teams - HR Automation: Autonomously perform or assist with HR tasks across the employee lifecycle - HR System Integration: Integrate with core HR systems such as HRIS, ATS, knowledge bases, and payroll software - Human-in-the-loop (HITL): Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. - Incident Management: Manage and track all disruptions and incidents - Integration Management: Identify which applications need to exchange data and enable these data connections - Interview & Scheduling Agent: Autonomously schedules interviews, follows up with candidates, and manages communication - Knowledge Base Integration: Connect to organizational knowledge repositories and databases - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Memory Management: Store and save retrievable data - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multiple LLM Models: Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more - Natural Language Interface: Interact with agents using conversational language - Natural Language Processing: Process and analyze human language in text or audio form - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Policy Enforcement: Automatically enforce local regulation and company policy during HR workflows. - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Predictive Analytics: Predict future data based on historical data sets - Proactive Error Detection: Proactively detect errors or bugs, delivering actionable and team-oriented suggestions for remediation - Proactive Intervention: Initiate timely prompts like nudges for development, simulated difficult conversations, or manager reminders - Proactive Tasking: Provide proactive or multi-step task support, not only reactive conversational responses - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Prompt Engineering: Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scalability: Manage a growing amount of work to meet increased demand without compromising performance - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Simulation and Scenario Generation: Generative AI can generate synthetic data and simulate scenarios for training and testing purposes. - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Ticket Reservations: Create and manage ticket reservations for various events - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.0 (1) Free Trial Basic $1.00 Per Feature,Per Year Value for money 4.0 (1) 4.0 Based on 1 reviews ## Integrations [ Agent Platform](https://www.capterra.com/p/10042123/Agent-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent EK Eva K. Customer Experience Telecommunications ### "Quick Turn arount Time on Issue Resolution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 July 9, 2021 I love the fact, that I have the ability to choose my preferences, i.e I can opt to choose the Chat option instead of the Social media option Pros A great web platform that is accessible from any device, & we have been able to resolve customer queries quickly, even when working remotely. Cons When there are many client support request issues, and one is using a mobile phone, the platform is quite slow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Joel S. Sr. Manager, Digital Support Telecommunications ### "Aisera tech is on the cusp of its true potential, but dedication to customer success is stellar" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 20, 2021 Overall, it's been great partnering with our colleagues at Aisera in not only deploying and expanding our implementation of their solution, but helping influencing the product roadmap as well. The solution feels substantial and powerful, but relatively lightweight from an administrative perspective. While we have benefitted from working so closely with our Customer Success Manager and the Product team, we are still eagerly awaiting a formal customer support program to be established, which would increase the feeling of ease and security we have in maintaining our implementation, and the tracking of of trouble tickets to resolution. Pros Aisera is young and has a still-developing platform that somehow manages to deliver pretty amazing results from the jump. What really makes working with Aisera enjoyable and boosts the performance of their product as it continues to mature is the effort and availability they dedicate to collaborative partnership. The Aisera team is intimately familiar with our use case, our objectives, our systems, and our team -- primary and secondary stakeholders, product managers, and development engineers on BOTH sides. The level of engagement we enjoy with Aisera allows us to not only leverage the platform to the extent of its capabilities, as well as be creative designing the user experience and 8x8-specific functionality, but also move fast on delivering while staying in close sync. They are great partners and great people, and even sometimes difficult conversations are had with ease, openness, and understanding. Cons Though developing rapidly, the platform still has a way to go to make it more "hands-free" -- more than a year in, though we are deflecting at a strong rate, considerable manual administration and tuning are still required. Content management options are also more limited than we'd like, though we know improvements are coming soon, and we are able to see our feedback often rapidly be actioned in releases. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.