# AISERA Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about AISERA Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/204926/AI-Service-Desk --- # AISERA Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AISERA ## What is AISERA? AISERA works with existing service desk products (ServiceNow, Atlassian, and BMC) delivering end-to-end user experience services. It improves their productivity with automated self-service drastically reducing IT service desk and operations costs. Enterprise customers automatically resolve >50% of customer service and IT support issues. Conversational AI and RPA functionality delivers a ROI of 5x in less than three months. ## What is AISERA used for? [Agentic AI](https://www.capterra.com/agentic-ai-software/)[AI Agents for HR](https://www.capterra.com/ai-agents-for-hr-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per Feature, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AISERA?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://aisera.com&name=AISERA) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AISERA 4.5 (2) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $1 Per Feature, Per Year Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.3 (3,603) Value For Money 4.0 (1) Value For Money 4.2 (2,658) Customer Service 4.0 (1) Customer Service 4.3 (2,766) ## AISERA alternatives [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Capacity](https://www.capterra.com/p/192480/Capacity/) [4.5 (14)](https://www.capterra.com/p/192480/Capacity/reviews/) Starting price $25000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/192480/Capacity/) Highest Rated [Moveworks](https://www.capterra.com/p/206137/Moveworks-AI-Platform/) [5.0 (1)](https://www.capterra.com/p/206137/Moveworks-AI-Platform/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/206137/Moveworks-AI-Platform/) ## FAQs about AISERA Overview ### What company size and specific industries is AISERA built for? AISERA is designed for organizations in Banking and Financial Services, FinTech, Media and Entertainment, Retail, High Tech, Healthcare, Insurance, Hospitality and Travel, Manufacturing, and Local or Federal Government. The target company size is not specified, so it appears aimed at businesses and public-sector organizations across those industries. Features and Usability ### What are the key features of AISERA? AISERA offers AI Copilot, chatbot, and natural language interface features for automated interactions, plus process/workflow automation, autonomous task execution, and automated routing. It also includes incident management, ticket management, service catalog, knowledge base management, analytics, reporting, access controls/permissions, role-based permissions, and multi-channel communication. Integrations ### Which third-party tools and platforms does AISERA integrate with? AISERA connects natively to over 30 integrations across collaboration, identity, IT operations, and content platforms, including Microsoft Teams, Microsoft SharePoint, Microsoft Entra ID, Confluence, Box, Dropbox Business, AppDynamics, Datadog, Dynatrace, Cisco Duo, and 8x8 Contact Center. Getting Started and Support ### What training and onboarding options does AISERA offer? AISERA provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars cover group learning sessions, and documentation offers written reference material for self-paced review and setup steps. Getting Started and Support ### What customer support options does AISERA offer? AISERA offers 24/7 live rep support and chat. These channels give users direct access to help at any time and through real-time messaging. No reviewer feedback is available here to describe support response times, helpfulness, or common frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agent Collaboration Multiple agents work together, share tasks, and coordinate to achieve common goals. Agent Governance Helps routing complex or critical decisions to humans, keeping oversight central to operations AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data AISERA 81 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Multiple agents work together, share tasks, and coordinate to achieve common goals. Helps routing complex or critical decisions to humans, keeping oversight central to operations A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Automates the evaluation of applicants by matching resumes to job requirements and shortlisting top candidates Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Tickets are automatically assigned to specific agents based on predefined rules Completes tasks independently without constant human intervention Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses Add customized logos and colors to align with company branding Flexible architecture allowing tailored configurations Collection of processes, policies, and standards to manage the storage & usability of enterprise data Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Managing and resolving errors that occur during program execution to maintain stability Define a process for transferring calls/tickets to management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Intended to be used by online stores Build applications without the use of code Caters to sales teams Autonomously perform or assist with HR tasks across the employee lifecycle Integrate with core HR systems such as HRIS, ATS, knowledge bases, and payroll software Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. Manage and track all disruptions and incidents Identify which applications need to exchange data and enable these data connections Autonomously schedules interviews, follows up with candidates, and manages communication Connect to organizational knowledge repositories and databases Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Enable businesses to implement machine learning algorithms on business data such as sales and revenue Store and save retrievable data Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more Interact with agents using conversational language Process and analyze human language in text or audio form Accept and process customer payments for products or services using hardware and software Automatically enforce local regulation and company policy during HR workflows. Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Predict future data based on historical data sets Initiate timely prompts like nudges for development, simulated difficult conversations, or manager reminders Provide proactive or multi-step task support, not only reactive conversational responses Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Manage a growing amount of work to meet increased demand without compromising performance Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Generative AI can generate synthetic data and simulate scenarios for training and testing purposes. Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Addition of necessary external data, applications, tools, or features Track, manage, or resolve user requests and IT incidents/issues Create and manage ticket reservations for various events Track and interpret metrics on the usage of company resources Program systems that assist users with their daily administrative responsibilities Interact with data visualization elements, such as charts and graphs, to drill down into data Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.0 (1) Free Trial Basic $1.00 Per Feature,Per Year Value for money 4.0 (1) 4.0 Based on 1 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Box](https://www.capterra.com/p/148766/Box/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Confluence](https://www.capterra.com/p/136446/Confluence/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent EK Eva K. Customer Experience Telecommunications ### "Quick Turn arount Time on Issue Resolution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 July 9, 2021 I love the fact, that I have the ability to choose my preferences, i.e I can opt to choose the Chat option instead of the Social media option Pros A great web platform that is accessible from any device, & we have been able to resolve customer queries quickly, even when working remotely. Cons When there are many client support request issues, and one is using a mobile phone, the platform is quite slow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Joel S. Sr. Manager, Digital Support Telecommunications ### "Aisera tech is on the cusp of its true potential, but dedication to customer success is stellar" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 20, 2021 Overall, it's been great partnering with our colleagues at Aisera in not only deploying and expanding our implementation of their solution, but helping influencing the product roadmap as well. The solution feels substantial and powerful, but relatively lightweight from an administrative perspective. While we have benefitted from working so closely with our Customer Success Manager and the Product team, we are still eagerly awaiting a formal customer support program to be established, which would increase the feeling of ease and security we have in maintaining our implementation, and the tracking of of trouble tickets to resolution. Pros Aisera is young and has a still-developing platform that somehow manages to deliver pretty amazing results from the jump. What really makes working with Aisera enjoyable and boosts the performance of their product as it continues to mature is the effort and availability they dedicate to collaborative partnership. The Aisera team is intimately familiar with our use case, our objectives, our systems, and our team -- primary and secondary stakeholders, product managers, and development engineers on BOTH sides. The level of engagement we enjoy with Aisera allows us to not only leverage the platform to the extent of its capabilities, as well as be creative designing the user experience and 8x8-specific functionality, but also move fast on delivering while staying in close sync. They are great partners and great people, and even sometimes difficult conversations are had with ease, openness, and understanding. Cons Though developing rapidly, the platform still has a way to go to make it more "hands-free" -- more than a year in, though we are deflecting at a strong rate, considerable manual administration and tuning are still required. Content management options are also more limited than we'd like, though we know improvements are coming soon, and we are able to see our feedback often rapidly be actioned in releases. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.