# AISERA Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about AISERA Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/204926/AI-Service-Desk/alternatives --- # AISERA Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AISERA ## What is AISERA? AISERA works with existing service desk products (ServiceNow, Atlassian, and BMC) delivering end-to-end user experience services. It improves their productivity with automated self-service drastically reducing IT service desk and operations costs. Enterprise customers automatically resolve >50% of customer service and IT support issues. Conversational AI and RPA functionality delivers a ROI of 5x in less than three months. ## What is AISERA used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1 Per Feature, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AISERA?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://aisera.com&name=AISERA) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AISERA 4.5 (2) VS. [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $1 Per Feature, Per Year Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.3 (3,595) Value For Money 4.0 (1) Value For Money 4.2 (2,649) Customer Service 4.0 (1) Customer Service 4.3 (2,759) ## AISERA alternatives Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.5 (816)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month [inconnect](https://www.capterra.com/p/164772/OmniChannel/) [3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Starting price $1.00 Per User, Per Month [Learn More](https://www.capterra.com/p/164772/OmniChannel/) [Enterprise Bot](https://www.capterra.com/p/188017/Chatbot2Go/) [4.5 (10)](https://www.capterra.com/p/188017/Chatbot2Go/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/188017/Chatbot2Go/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Escalation System alerts about the need to escalate an issue or request Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Automated Routing Tickets are automatically assigned to specific agents based on predefined rules AISERA 43 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Tickets are automatically assigned to specific agents based on predefined rules Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Add customized logos and colors to align with company branding Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Intended to be used by online stores Caters to sales teams Manage and track all disruptions and incidents Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Enable businesses to implement machine learning algorithms on business data such as sales and revenue Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Process and analyze human language in text or audio form Accept and process customer payments for products or services using hardware and software Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Streamlining repetitive tasks and activities through automated and predefined workflows Plan and coordinate all the resources, costs and time needed to execute assignments Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Track, manage, or resolve user requests and IT incidents/issues Create and manage ticket reservations for various events Program systems that assist users with their daily administrative responsibilities Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.0 (1) Free Trial Basic $1.00 Per Feature,Per Year Value for money 4.0 (1) 4.0 Based on 1 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Box](https://www.capterra.com/p/148766/Box/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Confluence](https://www.capterra.com/p/136446/Confluence/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent EK Eva K. Customer Experience Telecommunications ### "Quick Turn arount Time on Issue Resolution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 July 9, 2021 I love the fact, that I have the ability to choose my preferences, i.e I can opt to choose the Chat option instead of the Social media option Pros A great web platform that is accessible from any device, & we have been able to resolve customer queries quickly, even when working remotely. Cons When there are many client support request issues, and one is using a mobile phone, the platform is quite slow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Joel S. Sr. Manager, Digital Support Telecommunications ### "Aisera tech is on the cusp of its true potential, but dedication to customer success is stellar" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 20, 2021 Overall, it's been great partnering with our colleagues at Aisera in not only deploying and expanding our implementation of their solution, but helping influencing the product roadmap as well. The solution feels substantial and powerful, but relatively lightweight from an administrative perspective. While we have benefitted from working so closely with our Customer Success Manager and the Product team, we are still eagerly awaiting a formal customer support program to be established, which would increase the feeling of ease and security we have in maintaining our implementation, and the tracking of of trouble tickets to resolution. Pros Aisera is young and has a still-developing platform that somehow manages to deliver pretty amazing results from the jump. What really makes working with Aisera enjoyable and boosts the performance of their product as it continues to mature is the effort and availability they dedicate to collaborative partnership. The Aisera team is intimately familiar with our use case, our objectives, our systems, and our team -- primary and secondary stakeholders, product managers, and development engineers on BOTH sides. The level of engagement we enjoy with Aisera allows us to not only leverage the platform to the extent of its capabilities, as well as be creative designing the user experience and 8x8-specific functionality, but also move fast on delivering while staying in close sync. They are great partners and great people, and even sometimes difficult conversations are had with ease, openness, and understanding. Cons Though developing rapidly, the platform still has a way to go to make it more "hands-free" -- more than a year in, though we are deflecting at a strong rate, considerable manual administration and tuning are still required. Content management options are also more limited than we'd like, though we know improvements are coming soon, and we are able to see our feedback often rapidly be actioned in releases. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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