# Serviceware Processes Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Serviceware Processes Software - reviews, pricing plans, popular comparisons to other ITSM products and more. Source: https://www.capterra.com/p/204937/serviceware-processes --- # Serviceware Processes Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Serviceware Processes ## What is Serviceware Processes? Serviceware Processes (formerly helpLine) helps IT organizations to plan, control and automate service processes. The solution offers a comprehensive, ITIL 4-compliant process portfolio and uses AI technologies to accelerate processes. In addition to operational support for service delivery in service desk and incident management, Serviceware Processes offers functions for service portfolio management, knowledge management, change and release management. ## What is Serviceware Processes used for? [IT Service](https://www.capterra.com/it-service-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €75 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Serviceware Processes?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://serviceware-se.com/&name=Serviceware Processes) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Serviceware Processes 0.0 VS. [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price €75 Other, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (740) Value For Money 0.0 (0) Value For Money 4.4 (661) Customer Service 0.0 (0) Customer Service 4.6 (693) ## Serviceware Processes alternatives Highest Rated [4.7 (294)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.5 (520)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about Serviceware Processes Overview ### What company size and specific industries is Serviceware Processes built for? Serviceware Processes is designed for IT departments across all industries and company sizes that need an integrated service model, full IT service management capabilities, a service catalog, and a strong service experience. Its target audience includes organizations in any vertical that manage IT services and support through a structured process. Features and Usability ### What are the key features of Serviceware Processes? Serviceware Processes offers IT service management features including incident management, problem management, change management, release management, and service catalog tools. It also includes configurable workflow, approval process control, support ticket tracking, SLA management, knowledge base management, analytics, and role-based permissions for handling service requests and internal processes. Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Serviceware Processes offer? Serviceware Processes provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover broader group learning, and documentation and videos offer reference material for self-paced review and feature guidance. Getting Started and Support ### What customer support options does Serviceware Processes offer? Serviceware Processes provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support quality is available here, so no claims can be made about response times, helpfulness, or common frustrations with these channels. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Analytics Tools for the systematic analysis of various types of data or statistics Serviceware Processes 45 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Private online space that lets businesses securely share documents and provide information access to clients Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Creation and customization of dashboards Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Active reporting of data and metrics Planning, coordinating, and executing the deployment of software or system changes into a live or production environment Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic €75.00 Other,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.