# Page 10 | Bigin by Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Bigin by Zoho CRM the right Small Business CRM solution for you? Explore 725 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews --- Bigin by Zoho CRM 4.7 (725) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of Bigin by Zoho CRM ## Showing most helpful reviews Showing 226-250 of 725 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Salma B. Sales Coordinator Hospitality Used the software for: I used a free trial ### "Cost Effective CRM Solutions" August 26, 2024 5.0 Pros Zoho Bigin is a solid CRM solution that excels in providing a user-friendly experience and essential CRM functionalities at an affordable price. It is particularly well-suited for small to medium-sized businesses looking for a straightforward CRM with effective pipeline management and automation features. Cons There can be more advanced features for higher end CRM Review Source SP Sergiu P. Director Education Management Used the software for: Less than 6 months ### "Bigin for small business" December 16, 2024 5.0 Very good software for small business. Good email integrations. Pros Easy to use and very quick. Friendly user interface. Cons sometimes is not very clear. too many flexible things. Review Source GS Gustavo S. CTO Telecommunications Used the software for: I used a free trial ### "Excelente experiencia" August 29, 2024 5.0 Excelente experiencia, conseguir criar negocios, clientes e oportunidades Pros Usei por 15 dias na avaliacao gratis, software muito objetivo e direto para minhas necessacidades iniciais de negocio. Cons Encontrei, pesquisando na internet e indicação de amigos Review Source HS Hartmut S. Redakteur E-Learning Used the software for: I used a free trial ### "Effizientes CRM Tool ohne unnötigen Balast" June 13, 2024 5.0 Pros Ein großer Vorteil von Bigin ist seine Fähigkeit, die Zusammenarbeit im Team zu fördern. Jedes Teammitglied kann sofort sehen, wer mit wem in Kontakt steht und wie der aktuelle Stand des Akquisitionsprozesses ist. Bigin hat eine benutzerfreundliche Oberfläche, die auf Schnelligkeit und Effizienz ausgelegt ist. Obwohl es bei neuen Tools immer eine gewisse Lernkurve gibt, wird man mit Bigin schnell produktiv, so dass es sowohl für technisch versierte Benutzer von CRM-Systemen als auch für Neulinge zugänglich ist. Cons Die Reporting- und Analysewerkzeuge von Bigin bieten grundlegende Funktionen für die Datenanalyse, könnten jedoch für Unternehmen, die eine umfassendere Analyse benötigen, weiterentwickelt werden. Bigin zeichnet sich durch eine schlankere Funktionsausstattung aus, was bedeutet, dass die Anpassungsmöglichkeiten im Vergleich zu anderen CRM-Tools etwas begrenzter sind. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Airtable](https://www.capterra.com/p/146652/Airtable/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM Bigin bot für unseren Anwendungsfall die beste Lösung zur Verwaltung unserer Akquisitions-Pipeline. Es ist leistungsstark genug, um teamweite Kontakte und Workflow-Management zu ermöglichen, dabei jedoch schlank und ohne den überflüssigen Ballast, den viele größere CRM-Tools oft mitbringen und der häufig nicht benötigt wird. Review Source HK Himanshu K. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing Services" March 13, 2024 5.0 Pros Ease of use is one of the reason to be with bigin Review Source BB Brian B. Owner Construction Used the software for: Less than 6 months ### "Big Things In A Small Package" September 11, 2024 5.0 It makes my business more efficient and more effective Pros Ease of use and ease of access. It does so much for me Cons I wish it would link with some more programs Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Too big and bulky plus they aren't helpful Review Source AK Akash K. Product Manager Logistics and Supply Chain Used the software for: I used a free trial ### "Amazing CRM Tool" September 7, 2024 4.0 Overall, my experience with Bigin by Zoho CRM has been positive. I find its comprehensive lead management capabilities particularly useful, along with its intuitive user interface that enhances ease of use. However, there are some limitations, such as fewer customization options and limited integration with widely used tools. Despite these drawbacks, Bigin by Zoho CRM has significantly improved our lead management efficiency. Pros Comprehensive Lead Management and Ease of use. Cons Less Customization available and less option of integration with some widely used tools. Review Source Paul J. Director of Operations Marketing and Advertising Used the software for: I used a free trial ### "Great sales and pipeline management" July 28, 2024 5.0 Overall experience with Bigin is positive. We have just started using the platform but have enjoyed it so far. Pros Bigin is easy to visualize, making use seamless, and setting up the platform even easier. Cons I haven't found too much to be concerned about. Support is extremely helpful. Review Source AJ Alex J. CMO Business Supplies and Equipment Used the software for: Less than 6 months ### "Zoho CRM review from us" August 8, 2024 5.0 Pros very good crm , we love its simplicity and features. Cons they made a good product, however I'd like to see a better integration with Zoho email out of the box. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) features and some other integrations. I like it more Review Source DK Dimitrios K. Admin Broadcast Media Used the software for: Less than 6 months ### "Quick easy CRM" September 9, 2024 5.0 Easy to use and the onboarding that came with it helped a lot Pros Easy to use and affordable I liked that it was green Cons Not very robust but good for essentials like managing customers Review Source MS Mari S. Advogada Legal Services Used the software for: Less than 6 months ### "Excelente para iniciantes" March 22, 2025 5.0 Pros O Bigin é excelente para captar clientes por meio de formulários e possui pipelines adaptadas. Fácil de usar para iniciantes. Cons Até agora, nada! Atende bem às expectativas básicas. Review Source Gleisson J. CEO Airlines/Aviation Used the software for: 6-12 months ### "best crm ever" July 9, 2024 5.0 Very good, because the integration and development of solutions are incredible Pros Easy to use, adds a lot of content and makes business management easier Cons Easy to use, adds a lot of content and makes business management easier Review Source VR Verified Reviewer senior manager Business Supplies and Equipment Used the software for: I used a free trial ### "Best simple sales CRM" June 26, 2024 5.0 Bigin kept my sales pipeline organized and my clients happy, making it a win-win for my business. Pros Bigin's visual pipeline made it clear where each deal stood, so I never missed a beat. Cons While Bigin was great, I would have liked more options to customize how I tracked my deals. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM Bigin's simplicity and focus on deals were perfect for my small business, compared to the more complex features of other CRMs. Review Source AS Akshay S. CEO Hospitality Used the software for: I used a free trial ### "Best CRM for beginners & small business." July 16, 2024 5.0 Overall its the best CRM to start with. Easy to use, easy to setup and most interactive one. Pros Easy to use & set up. You can start using it without any prior training or complex onboarding process. Cons Complex dashboard. It could be made more easy to understand and setup. It seems bit complex to me to setup according to my KPI's. Alternatives considered [DoubleTick](https://www.capterra.com/p/10003201/Double-Tick/) Reason for choosing Bigin by Zoho CRM We can see the report and can manage pipelines much efficiently. Review Source Stefan L. Consultant Industrial Automation Used the software for: Less than 6 months ### "Simple but effective" June 3, 2024 5.0 Only positive so far, would definitely recommend Pros It offers a great contact management system, import functionality, emailing, integration with Woocommerce Cons Nothing so far, but during the trial it would have been helpful to be able to add a second user to work out some of the sharing details Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM Easier to use, cheaper, overall more aligned with what our business needs Switched from [Act!](https://www.capterra.com/p/175860/Act/) Although ACT is a very powerful CRM, it offers way more features than required and as a result ends up too expensive. Review Source JD Jared D. Owner Entertainment Used the software for: 6-12 months ### "MUST have, simple but powerful CRM." August 4, 2024 5.0 I looked for a simple CRM and this met every expectation I was needing. I really like the mobile app for search and inputting of data. Pros I love the ease of finding and inputting my data as well as the overall look and feel. Cons I really do not have ANY cons. It completes every task that I need it to do . Review Source TD Tribhuvan D. BDE Information Technology and Services Used the software for: Less than 6 months ### "I was just trying it but ended up using for months now." November 7, 2024 5.0 Pros Its neat & clean user friendly interface. Cons Too many features are sometimes confusing. Review Source PT Pooja T. Data Analyst Biotechnology Used the software for: Less than 6 months ### "Zoho BigIn" September 27, 2024 4.0 Pros I’ve been using Zoho BigIn for a while, and I’m really impressed with it. It's not only cost-effective but also incredibly user-friendly. Cons Cost-effective, user-friendly, Customer support Review Source aR arun R. cde Capital Markets Used the software for: I used a free trial ### "product review" March 16, 2025 5.0 Pros Rich interface and friendly design helps a lot. Cons It generally serves my purpose. So I have nothing specific to mention here. Review Source PL Patrizio L. technical Director Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Good easy CRM" September 9, 2024 5.0 Pros It is an easy gto use and have whatspp chat integrated Cons No cons at the moment. The crm it looks to work very well Review Source EO Eduardo O. Director Consumer Services Used the software for: 1-2 years ### "Me encanta Bigin" July 3, 2024 5.0 Me encanta simplemente, es súper sencilla de usar Pros Su automatización ya que me ayuda a automatizar mis procesos de ventas Cons Que tiene muchas funciones muy buenas en el plan premium Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) No entendí sus funciones, se me hizo muy complejo Review Source VN Vishnu N. Manager Real Estate Used the software for: I used a free trial ### "Easy to use and pocket friendly basic CRM app" August 7, 2024 4.0 Pros The app UI is very easy to use and user friendly. Hardly takes any time to setup. Cons Didn't see any cons so far as its been only a couple of weeks since we have been using the app. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Ease of Use and low cost of Bigin and the complexity of set up ZOHO Crm forced us to switch Review Source JH Jessica H. CEO Accounting Used the software for: I used a free trial ### "Great CRM to Help your business grow" May 29, 2024 5.0 My overall experience with Bigin by Zoho CRM has been positive. I've been using it during the free trial period and have found it to be a valuable tool for managing client relationships in my tax firm. The platform's ease of use, combined with its useful integrations and semi-personalization features, has convinced me to purchase and fully implement it in our operations. Pros I like the ease of use and the integrations that Bigin offers. The interface is intuitive, making it simple to manage client relationships effectively. Additionally, the semi-personalization options available allow for a certain level of customization that suits our firm's needs. Cons What I like least about Bigin is that it is not fully personalizable. While it offers some degree of customization, there are limitations that prevent it from being tailored entirely to our specific workflow and preferences. Alternatives considered [Zoho One](https://www.capterra.com/p/166175/Zoho-One/) Reason for choosing Bigin by Zoho CRM I chose Bigin by Zoho CRM over other alternative products because it offers a balance of essential features and affordability. While Zoho One is a comprehensive suite with a wide range of features, it is too expensive for my current needs. At this stage, my tax firm does not require the full suite of tools provided by Zoho One, making Bigin a more cost-effective and appropriate solution for managing client relationships efficiently. Review Source LV Laure V. EI International Trade and Development Used the software for: I used a free trial ### "best free tool for sales" September 6, 2024 5.0 good experience with easy way to add contact et follow the client Pros This CRM is easy to use with automatisation possible Cons I cannot add my business email - i will try to contact the sales support Review Source OD Olu D. CEO E-Learning Used the software for: I used a free trial ### "just used Bigin CRM and I'm thoroughly impressed" June 20, 2024 5.0 Pros Streamlining Customer Management: Bigin consolidates all customer information in one place, making it easy to track interactions, manage contacts, and follow up on leads. This centralization ensures that no customer details are overlooked, leading to better customer service and relationship management. Automation of Routine Tasks: By automating repetitive tasks such as follow-up emails, appointment scheduling, and data entry, Bigin saves a significant amount of time. This allows me to focus more on strategic activities and less on administrative tasks, improving overall productivity. Enhanced Sales Pipeline Management: Bigin provides a clear visual representation of the sales pipeline, making it easy to track the progress of deals and identify bottlenecks. This transparency helps in making informed decisions and prioritizing efforts on high-impact activities, ultimately driving higher sales. Cons The mobile app could be more robust, with some features lacking compared to the desktop version. Additionally, the integration options with other software could be expanded to enhance overall functionality. Despite these minor drawbacks, Bigin CRM is a fantastic tool for any business. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM Pricing Review Source Talk to a Capterra advisor for free and get results within 15 minutes.