# Page 11 | Bigin by Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is Bigin by Zoho CRM the right Small Business CRM solution for you? Explore 725 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews --- Bigin by Zoho CRM 4.7 (725) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 11 - Reviews of Bigin by Zoho CRM ## Showing most helpful reviews Showing 251-275 of 725 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GF Goku F. Engineer Computer Hardware Used the software for: I used a free trial ### "Fine to plan events with customers" February 14, 2025 4.0 Planning events for appointments on location Pros Plan events with my clients on location. Cons Overview with the calendar and events on location Review Source Alessandro R. Responsabile commerciale Construction Used the software for: Less than 6 months ### "Very good starting point!" June 4, 2024 4.0 Pros We utilize Bigin by Zoho CRM to meticulously monitor and manage our leads on prospective clients and sales. This comprehensive system ensures that our entire organization maintains a clear and up-to-date understanding of who has interacted with each client, the details of those interactions, and the current status of their engagement with our services. It's simplicity is its best asset and the biggest downside i'd say. Cons Some of the biggest problem i've seen so far is the implementation of phone calls, wich are not as easily tracked if you don't use their platform to make the call. The customer support is reactive so far, but the lack of different languages can be a downside compared to the competitors on the market. Some advanced feature for integration are missing, but that is to be expected from a product wich is aimed at small teams/enterprises. Alternatives considered [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bigin by Zoho CRM Mostly the pricing, i had a very strict budget to start the crm project since the company never used one before. Review Source Ana Laura C. Dir, Ciberseguridad Computer & Network Security Used the software for: I used a free trial ### "Bigin by Zoho CRM end user and administrator review" June 15, 2024 5.0 Very good and professional experience. I like the approach Pros Is very intuitive for the user, specially for sales people Cons That I do not have enough time of trial to test all the features Reason for choosing Bigin by Zoho CRM Because of the references of other companies. Switched from [Quip](https://www.capterra.com/p/151651/Quip/) It's very expensive and has a lot of errors Review Source AD Abhilash D. Assistant Manager Information Technology and Services Used the software for: Less than 6 months ### "Zoho Bigin Experience" August 9, 2024 5.0 Pros It offers a streamlined, user-friendly interface that focuses on essential CRM features without overwhelming users with unnecessary complexity. The integration with other Zoho products and third-party apps is also seamless, enabling businesses to manage their customer relationships efficiently within a cohesive ecosystem. Cons Limits on features. For businesses that need advanced functionality, such as detailed reporting, automation, or customization options, Bigin might feel too basic. Review Source Camila S. Executiva de finanças Consumer Services Used the software for: I used a free trial ### "Intuitivo e prático!" July 10, 2024 5.0 Comecei a utilizar o Zoho Bigin através da indicação de um colega e foi imprescindível a minha empresa. O Pipeline que escolhemos organiza e conduz todos os passos na minha prestação de serviços e nos permite oferecer um serviço profissional para nossos clientes. Utilizamos a agenda e o registro de contatos para facilitar ainda mais e manter tudo em um lugar só. Pros Pipelines e organizadores que possibilitam a visualização do fluxo de trabalho para priorizar o que mais importa. Cons Ainda não encontrei algo que pudesse desabonar. Review Source SM Sandra M. Digital Marketing Consultant Apparel & Fashion Used the software for: I used a free trial ### "Good Support Team" September 5, 2024 5.0 Pros I've tried the trial. So far so Good. Good support team. Cons Not having bulk messages for whatsapp. It would be very usefull for us. Review Source DN Deepjyoti N. CEO Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Simple and effective" August 14, 2024 5.0 Pros simplicity is the best, great for startups Cons nothing really comes to mind, this is exactly what we needed Review Source AD Ankit D. CEO Food & Beverages Used the software for: I used a free trial ### "Simple to user for Startups" July 12, 2024 5.0 Overall, Zoho Bigin is an excellent choice for small businesses looking for an affordable, easy-to-use CRM with essential features and good customer support. Pros Customization: Highly customizable to fit specific business needs. Mobile Access: Robust mobile app for managing tasks on the go. Ease of Use: User-friendly interface and quick setup. Cons Expensive: Not Cost-effective for small startups with pricing per user. Customization Limits: Some customization options are restricted in the lower-tier plans. Review Source JBM João Batista M. Director Marketing and Advertising Used the software for: I used a free trial ### "Ótimo, recomendo." August 2, 2024 5.0 Sensacional, ágil, prático e com muitas possibilidades. Pros A agilidade, organização e praticidade. Cons Não tenho como opinar pois ele é sensacional. Review Source KL Kathy L. CEO Marketing and Advertising Used the software for: Less than 6 months ### "I really want to love it. " June 6, 2024 3.0 Overall, in spite of the problems, I really like Bigin and am very happy I found it. I'd recommend it for sure. But I'm looking forward to the bugs getting fixed so I can like it more. Pros There is so much I love about this app. It's pretty simple to use, has a lot of great features, probably everything I need, to be honest. After they work out the bugs, I think it will be pretty great. Cons There are bugs, as in some things don't even work, important things. I've reported enough to make me feel like we're beta testers. But though it reveals something about their dev team, I'm still hopeful they'll eventually get it right because they do try hard. It's obvious they put a lot of time and money into their support team, but as hard as they try to get this right, they really need to train them better. Sometimes I end up having to find answers myself and then train them. They also need to have a team in the U.S. as they are very difficult to understand through the thick Indian accent on the phone. Reason for choosing Bigin by Zoho CRM It came recommended so I decided to give it a try. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Technical problems and support couldn't unwind them. Review Source Hans-Jürgen S. Vorstand Human Resources Used the software for: 6-12 months ### "alles so wie gewünscht" June 18, 2024 4.0 Pros Wir fanden ein kleines, günstiges CRM, welches unseren Ansprüchen genügt Cons Das es so einfach zu bedienen ist hat uns gefallen Review Source SC Stefanos C. Origination Manager Import and Export Used the software for: I used a free trial ### "Very nice CRM to work with" August 19, 2024 5.0 Excellent tool for solo or team work. I would definetely recommend it. Pros it is very easy to use and it has minimalistic line. Cons I dont have anyting that i did not like. Everything was ok. Review Source MK Madhvendra K. Director Primary/Secondary Education Used the software for: I used a free trial ### "Experience is good." September 3, 2024 5.0 Experience is good. Best Cost effective solution available in the market. Pros Experience is good. Whatsapp integration is good. Cons Some Customisation is not available. SMS default integration will make it more better. Review Source MS Mariel S. Consultant Pharmaceuticals Used the software for: I used a free trial ### "Value for Money" July 3, 2024 5.0 Looking for a small CRM for an KMU we used the free trial. Right now we are struggling with the Email integration but the support is very helpful. When this function is up and running, I would recommend this product by 100%. Pros Easy to use and a clear structure. Great support Cons Difficult to integrate a generic E-Mal, but with the assistance of support, I am sure we will fix it. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bigin by Zoho CRM Price-Value , so we will try both systems to get the best out Review Source NT Nancy T. PDG Accounting Used the software for: I used a free trial ### "It's the very best CRM" August 28, 2024 5.0 Pros The apps is very simply. You can work with this app in your business. Cons Nothing. The app is perfect for a small business. Review Source Sneha Y. Sales Executive Accounting Used the software for: I used a free trial ### "Bigin Review" June 14, 2024 5.0 It been only 2 weeks that I started using Bigin but work is lot more easy now. Pros Easy access to data, pipelines,easy search and analysis. Cons It seems slow to me sometimes and email options seems less. Review Source CS Chris S. CTO Environmental Services Used the software for: Less than 6 months ### "Checks every box for a CRM" June 17, 2024 5.0 Pros I've trialled a number of CRMs for our startup and Bigin is the only system that managed to balance everything I'm looking for. A clean UI, affordable pricing and just the right amount of features to keep our sales team working. Cons So far Bigin does everything I need from a CRM. Alternatives considered [Capsule](https://www.capterra.com/p/124041/Capsule/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Pricing and bloat of features, Hubspot was good but I didn't like the price as it scaled up. Review Source PS Praveen S. Sales Manager Information Technology and Services Used the software for: Less than 6 months ### "Easy and simple CRM for SMBs" July 1, 2024 5.0 Very good experience using Bigin as I dont need to train the employees on using it as it so easy Pros Easy and simple to use for startups and SMBs. quick time to go live Cons Nothing specific in my use until now. Exploring all the features Review Source JL John L. Office Manager Medical Practice Used the software for: Less than 6 months ### "Zoho Bigin for tracking missed patients" July 29, 2024 5.0 Pros I like that each patient is showed as a card that can be moved to different stages based on when we call and we can keep detailed call notes. Cons I dont like that cards cant have conditions that move them automatically. Review Source JT Jeff T. Founder Design Used the software for: Less than 6 months ### "Highly Recommended" August 13, 2024 5.0 Fantastic absolutely great experience overall. Pros Lovely Product, just great user experience. Cons At first it was a little bit extremely hard to set up. Review Source AA Anthony A. owner Performing Arts Used the software for: Less than 6 months ### "Bigin review" June 25, 2024 5.0 At the price, I can't fault this CRM. It does everything I need and more. Pros As a small business owner, this is exactly what I was looking for: - well priced - easy to use - does everything I need Cons I'd like a better gmail integration like Streak for example Review Source FP Fernando P. Administrative Computer Software Used the software for: I used a free trial ### "Bigin by Zoho CRM is a game-changer for managing my customer relationships efficiently and effectively." June 28, 2024 3.0 Pros Easy to use, great customization options, and excellent customer support keep me coming back for more. Cons Lacks advanced reporting features and integration options could be improved for a smoother workflow. Review Source JA Juan A. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Bigin by Zoho CRM - Great Tool, easy to use and best cost/benefit" May 28, 2024 5.0 Great Tool at a great price, it has all the functionalities that our business needs. Pros All its functionality that it is easy to use and at a reasonable price. Cons More WhatsApp Business functionality with the integration that has at the moment. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bigin by Zoho CRM Funtionality, price and support on my contry Review Source Rajamanickam S. General Manager Construction Used the software for: Less than 6 months ### "User Friendly & Cost effective" June 14, 2024 4.0 Pros Email Integration & Work flow management Cons I would prefer if zoho includes services where we can buy a virtual landline and people can directly call us on that Review Source HB Holly B. Consultant Management Consulting Used the software for: Less than 6 months ### "Great tool for small businesses as your first CRM!" June 18, 2024 5.0 Pros \- Bigin’s interface is clean, intuitive, and easy to navigate. This makes it accessible for users with varying levels of technical expertise, reducing the learning curve and allowing teams to get up and running quickly. - Bigin offers a good level of customization, allowing users to tailor fields, stages, and workflows to fit their specific business needs. This flexibility helps businesses adapt the CRM to their processes. Cons \- Automation capabilities are basic and might not cover all complex scenarios that larger businesses require. - As businesses grow, they may find the need to upgrade to more expensive CRM solutions to access advanced features. - Users requiring in-depth reporting, advanced analytics, or extensive customization may find Bigin’s offerings insufficient. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.