# Page 12 | Bigin by Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is Bigin by Zoho CRM the right Small Business CRM solution for you? Explore 725 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews --- Bigin by Zoho CRM 4.7 (725) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 12 - Reviews of Bigin by Zoho CRM ## Showing most helpful reviews Showing 276-300 of 725 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KK Kyle K. Owner Automotive Used the software for: Less than 6 months ### "Great Sole Proprietor CRM" June 5, 2024 5.0 My experience with Bigin has been excellent. Knowing Zohn CRM very well this is very complimentary and excellent tool for the small business looking for customization, customer database and event/calendar planning. Pros Ease of use Customization CRM Event Planning Cons No mapping capability on mobile side like Zoho Review Source LV Lesley V. Sales Consumer Goods Used the software for: I used a free trial ### "Ease of Use" June 6, 2024 4.0 Overall, Bigin is a good contender considering the price and the functionality Pros Gmail plug in and mobile app were essential features while looking for a CRM. Bigin has both. I also like the simple interface which makes it easier to use. Cons I wish that it has robust features within gmail so I don't have to go back and forth between the app and gmail. Switched from [Streak](https://www.capterra.com/p/124465/Streak/) Streak became so expensive that the value did not outweigh the price for the functionality I need. Review Source Guy M. TWD Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Where to Begin with BIGIN" June 10, 2024 5.0 So far so good. I would say that support is the flagging element of the product but is as expected for the price. Pros Ease of use, speed and layout. Plus notifications once we had worked them out. Cons A problem with Mass email, but we have been informed of a workaround / alternative function. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Waste Logics](https://www.capterra.com/p/135137/Waste-Logics/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM Ease of use. Integrations. Speed. Layout. Review Source CK Christopher K. Managing Director Information Technology and Services Used the software for: Less than 6 months ### "Very cost friendly CRM" June 13, 2024 5.0 Good experience so far, excellent customer support Pros It s a very affordable solution compared to other CRM Cons the lack of a true email integration or inbox Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bigin by Zoho CRM Far better from a cost perspective, Pipedrive has more features but not always relevant Review Source TF Tahli F. Managing Director Alternative Dispute Resolution Used the software for: I used a free trial ### "Great startup CRM that scales as you grow" May 24, 2024 4.0 Pros It's scaling properties and simplicity of use and set up. It offers great contact tracking and pipeline abilities Cons Doesn't integrate with Zoho Books on the free version Reason for choosing Bigin by Zoho CRM Feature rich free version that is able to be scaled as you grow Review Source wC walter C. Analista Industrial Automation Used the software for: Less than 6 months ### "Excelente!" July 3, 2024 5.0 Pros Fácil configuração, intuitivo, multiplas pipelines e cadastro de produtos Cons Ainda não sei, estamos testando o sistema. mas será implementado para uso. Review Source JM JAVIER M. Sales Manager Retail Used the software for: I used a free trial ### "Reseña implementación Bigin CRM" June 13, 2024 5.0 Pros Lo mas destacado es la facilidad de operación y adaptación Cons Lo menos destacado es la limitación en cantidad de contactos y de usuarios Review Source MW Michael W. Business Development Real Estate Used the software for: Less than 6 months ### "Bigin is a Amazing CRM tool for small businesses" May 13, 2024 5.0 Overall, We love Bigin by ZOHO, it also our company to grow, as we grow, we can expand our use of Bigin Pros I appreciate the awesome customer service; it was prompt and answered all of my questions. Bigin is simple and easy to use CRM tool for small businesses. It's great that you can start with the basics and add on the different tools that you need as you grow. Sales pipeline, contact management, as well as task automation features guarantee time-saving and flexibility throughout your business day, your day-to-day business activity will prosper. Bigin for the Win!! Cons So far, in the past 90 days of use, I haven't experienced any Cons. Switched from [BigContacts](https://www.capterra.com/p/102669/BigContacts/) Lack of support, we tried to to have some concerns answered, we set up ZOOM, on the day of the ZOOM customer support didn't show, and it took an additional 2 days to respond Review Source VR Verified Reviewer Performance Marketing Marketing and Advertising Used the software for: Less than 6 months ### "Good and very affordable" May 30, 2024 5.0 Pros Pricing point of view is very good. so everyone can afford it. Cons Need whatsapp Cloud API integration. So we can do whatsapp marketing & automation in that also. Review Source TL Tung L. VPE Information Technology and Services Used the software for: Less than 6 months ### "Very good for small business" May 17, 2024 5.0 Pros I recently started using Zoho Bigin for our company, and I couldn’t be more satisfied. The user-friendly interface makes it incredibly easy to manage customer relationships and track sales pipelines. Its integration with other Zoho products enhances our workflow efficiency. Overall, Bigin has streamlined our processes and significantly improved our productivity. Highly recommend! 5 stars! Cons the integration options are somewhat limited compared to other CRMs Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source IK Indrek K. CEO Architecture & Planning Used the software for: I used a free trial ### "Simple, easy to use but powerful enough" May 28, 2024 5.0 Very happy with it. Will use it as my main CRM. Pros Clutter-free interface, customizable and modern. Cons Reporting seems a bit too basic for my needs Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Activecampaign was a bit too expensive and complicated. Review Source CL Carter L. Owner Consumer Services Used the software for: Less than 6 months ### "Amazing product and experience " May 8, 2024 5.0 Pros The ease of use his phenomenal, the customer on boarding team in training team has made this a seamless switch, absolutely everything about this product is firing on all eight cylinders Cons I have found zero undesirable things about this product, after using it around six months. It helps me manage every single aspect of my hunt and kill, lead generating, and sales process management consulting business. Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) I did not find the training and experience to be as wholesome with smart sheets Review Source AA Amani A. manager Photography Used the software for: Less than 6 months ### ""Bigin by Zoho: Simplifying Small Business CRM" April 1, 2024 5.0 Pros Bigin by Zoho offers a streamlined CRM solution tailored for small businesses, and it delivers admirably on its promise. With its user-friendly interface and intuitive design, Bigin makes managing customer relationships effortless. Cons One standout feature is its simplicity. Bigin doesn't overwhelm users with unnecessary complexities, making it ideal for those new to CRM systems. Yet, it doesn't compromise on functionality. Users can easily track leads, manage pipelines, and stay organized without feeling bogged down by unnecessary features. Review Source aB abhinandh B. Manager Computer & Network Security Used the software for: 6-12 months ### "very good product" May 26, 2024 5.0 Pros easy to use - intergration with email service provider Cons support can be better- chat support would be nice Review Source Chris P. Head of Bidding Facilities Services Used the software for: Less than 6 months ### "Bigin does everything we need with ease" December 12, 2023 4.0 Time should be spent on delivering your business products and services, not on understanding complex sales platforms and tools, and carrying out extensive admin. This is what Bigin does well. Pros We wanted a simple yet powerful CRM system that underpins all of our sales activity. After a lot of searching, trials and comparisons, we settled on Bigin and haven't looked back. Bigin does everything we need with ease, including sending emails, advancing sales and keeping a track of trends. For small businesses, this is one contender to seriously consider. Cons Less sophisticated email integration means that there are better alternatives out there if you want to use email functionality Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Cost and ease of use drove us to choose something that could grow economically with us Review Source AE Amr E. Senior Scum Master Information Technology and Services Used the software for: Less than 6 months ### " To stay organised and on top of your contacts and leads. That's where Bigin by Zoho CRM comes in" May 25, 2023 5.0 User-Friendly Interface: my team appreciates the intuitive and user-friendly interface of Bigin. They find it easy to navigate, allowing them to quickly adapt to the CRM system and start managing their contacts and leads effectively.Cost-Effective Solution: our purchasing department mentioned that Bigin offers excellent value for its price. It is an affordable CRM solution for small businesses and entrepreneurs with limited budgets. Pros I liked how Bigin makes it easy to manage and organize leads. The centralized database is a great feature, as Bigin allowed me to keep track of all my leads and their contact information in one place. I also appreciated the ability to capture leads from various sources and track where they came from. Additionally, segmenting leads based on different criteria was very helpful, allowing me to target my marketing efforts more effectively. Overall, Bigin is a valuable tool for lead management, and I would recommend it to others. Cons It needs more customization options and improvements to third-party integration and the mobile app. Review Source AM Azza M. CHIEF OF STAFF Computer Software Used the software for: 2+ years ### "Mon avis après l'utilisation de Bigin by Zoho CRM" February 19, 2024 5.0 Pros J'ai trouvé que l'interface de Bigin by Zoho CRM était très conviviale et facile à utiliser, ce qui a grandement facilité la prise en main du logiciel et j'ai pu facilement importer, organiser et suivre mes contacts, ce qui m'a permis d'avoir une vue d'ensemble claire de mes interactions avec eux. Cons Bien que Bigin offre une certaine flexibilité en termes de personnalisation, certaines fonctionnalités avancées de personnalisation peuvent être limitées. Par exemple, la capacité à créer des flux de travail complexes ou à personnaliser davantage les tableaux de bord peut être limitée, ce qui peut être frustrant pour les utilisateurs qui ont des besoins spécifiques en matière de personnalisation. Review Source AB Andrea B. Business and Partnership Associate Performing Arts Used the software for: 6-12 months ### "Easy to use for tracking customer outreach and relationship development" May 14, 2024 4.0 Pros Ease of getting started, features are together yet easily customizable. Cons A lot of features that I don't need/won't use - would be nice to be able to remove them completely from home page or even have very basic option for purchase (I only need the contacts/company tracking feature) Review Source Ramanathan D. Founder & CEO Marketing and Advertising Used the software for: Less than 6 months ### "Awesone experience with Bigin CRM by Zoho" April 14, 2022 5.0 Awesome experience with Bigin CRM. Great reliable customer support provided by Bigin CRM Team. Bigin CCRM is a must use for all start up entrepreneurs and small business owners. Pros The deal pipeline feature is the best of all. Deal management is very essential for keeping an eagle eye on all the accounts so that we can maximize our sales closings month after month, so that no sales slips through the cracks. Kudos to Zoho. Cons Not much cons at these price points. Probably more number of pipelines in the pricing plans would have been a great sweetener. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bigin by Zoho CRM Great Value for money provided by Bigin CRM. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Bigin CRM provides Better Value for money. More features packed inside reasonable prices. Review Source DH Denara H. Business Development Mining & Metals Used the software for: Less than 6 months ### "Easy and Simple for Sales Tracking" May 13, 2024 5.0 Pros Setting it up was easy and quick, I was tracking my pipeline and Sales within 30 minutes. Cons There are a few required fields that cannot be customized. There are also some fields that cannot be changed after creation. However, these are small problems based on my personal preferences overall, it's a winner. Review Source Roger W. Business Consultant Sports Used the software for: 6-12 months ### "Best CRM for Startups and Small Business" February 1, 2024 5.0 Easy to use, app is easy to read and use on our cell phones. We were up and running with BIGIN in one day. Pros Easy to setup with industry specific template, in our case we used the "Education" template, easy to upload data from spreadsheets, and from forms on our Website. Cons Would like a way to better organize files for each customer. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM Bigin offered more flexibility, was easier to setup, and lower cost as well. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Prior CRM to cumbersome to setup and did not offer the same flexibility as Bigin did. Review Source Luís Filipe S. Sales Director Telecommunications Used the software for: Less than 6 months ### "Amazing Experience." August 30, 2023 4.0 Very satisfied... jumped from a XLS based pipeline to build a strong CRM tool in just few hours of medium work. Now I can track all of my sales pipeline with a sigle view, and repport it to the company owners easily. Pros Very very very easy to use, easy to first setup, easy to customize to fit on your organizations structue. Cons Lacks native integration to O365/M365, lacks on native integration with other Zoho apps like Zoho Projects. The upgrade to Zoho CRM is costly. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[RD Station](https://www.capterra.com/p/180098/RD-Station/) Reason for choosing Bigin by Zoho CRM Easy to use, easy to customize, strong mobile app, and pricing. Review Source SB Stephanie B. Founder Marketing and Advertising Used the software for: I used a free trial ### "Bigin is the business - brilliant CRM for small businesses" June 30, 2023 5.0 Bigin by ZOHO CRM is absolutely fantastic! I love everything about it. I've tried lots of other tools and not been sold. This one is the best by miles - and the most affordable!!! Pros Bigin is very easy to use, and others also pick it up quickly. The best part is customising fields for all modules - super quick and easy to do and can be done on the fly. The Gmail add-on is also excellent, and seamless, as is the use of IMAP emails. Brilliant tool. Cons Not any con's I can think of, other than the email templates bit wasn't as intuitive as the rest. I worked it out, but that was the only thing that had me a tad puzzled for a while. Very minor detail. Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM Price, and trial - product sold itself. Switched from [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) HubSpot is very complicated when it comes to customising fields and processes. I was really invested in making it work, watched tutorials etc, but I gave up this month and I just wish I had checked out Bigin years ago!!! Review Source Natale G. Consulente Commerciale Telecommunications Used the software for: I used a free trial ### "Valutazione dell'utilizzo di "Bigin" " November 9, 2022 5.0 Esperienza sicuramente ottima, molto migliorativa rispetto ad altri CRM utilizzati in passato. Pros La funzionalità del software è indiscutibile, molto intuitivo e ci aggiungerei abbastanza "guidato" nella propria dinamica. Nello stesso periodo di utilizzo della versione di prova di Bigin ho utilizzato altri CRM, ma questo è di sicuro il migliore che abbia mai provato. IL prezzo è molto accessibile, se paragonato soprattutto ad altri CRM di similari caratteristiche e funzionalità. Molte le potenzialità che offre il software nel proprio utilizzo. Mi sta cambiando il modo di lavorare di giorno in giorno. Cons Un po' difficoltoso all'inizio l'importazione dei contatti, pur essendoci la sincronizzazione con Google e dunque anche con i contatti, ho trovato i passaggi un po' "macchinosi" i passaggi da fare, ma dopo aver capito la funzionalità non ho più avuto difficoltà. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[noCRM](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/) Reason for choosing Bigin by Zoho CRM Il rapporto qualità-prezzo, non ha paragone con nessuno degli altri prodotti che ho provato. La semplicità d'uso è disarmante… Review Source JW Jenna W. Marketing Assistant Construction Used the software for: I used a free trial ### "Easy and efficient" April 20, 2023 5.0 Great, I'm very impressed with the software; how easy and intuitive it is. I really like the user-face - it makes sense! Pros Bigin has a very intuitive user-face. It is easy to set up and will enable our company to manage our sales, order fulfilment and customer service all from one place. Workflow functionality enables us to automate routine tasks, helping us to work efficiently. Integrations with Campaigns, Analytics and Forms is useful for us. Cons In the premier package I would like more workflows/conditions/actions and notifications as standard. I would also like more email templates and the option of more complex webforms as standard. More of each of these can be purchased, thankfully and Zoho forms can be integrated if necessary. Reason for choosing Bigin by Zoho CRM it is more simple and streamlined. We would like to have Sales and order fulfilment in one place and the addition of customer service will hopefully help us to better manage service and after-sales. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.