# Page 13 | Bigin by Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is Bigin by Zoho CRM the right Small Business CRM solution for you? Explore 725 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews --- Bigin by Zoho CRM 4.7 (725) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of Bigin by Zoho CRM ## Showing most helpful reviews Showing 301-325 of 725 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Partner Real Estate Used the software for: Less than 6 months ### "Budget-friendly CRM for small business" April 21, 2024 5.0 Pros This budget-friendly CRM for small businesses offers nearly the same features as other costly CRM options. I’m satisfied with how it has streamlined my business processes. The calls and task tracking is very useful, also the recent feature where popup comes in caller id is contact is saved on crm really helps. Cons I’d appreciate a dedicated ‘leads’ page instead of lumping all contacts into the same ‘Contacts’ section. Managing leads can be a bit tricky, but I’ve managed to make it work. Review Source GL Graham L. Founder Hospitality Used the software for: Less than 6 months ### "We've tried others but Bigin by far best for us" May 5, 2024 5.0 Pros We thought LACRM might be the one as we want simple and easy to use yet customisable enough while not breaking the bank! Honestly nothing ticks as many boxes as bigin... it just nails it Cons i'd like more custom fields but happy i can pay slightly more to unlock when it becomes a problem for us Alternatives considered [HighLevel](https://www.capterra.com/p/177156/HighLevel/) Reason for choosing Bigin by Zoho CRM GHL crm very poor. no way to link contacts - notes are a complete mess, eg all notes merged into one against contact so if you have more than one deal with a contact good luck you will have no chance|!| Switched from [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/) task management and automation very weak in LACRM Review Source MMM Mbaluka Michael M. CEO Facilities Services Used the software for: Less than 6 months ### "Best in Class CRM" May 13, 2024 5.0 Pros We have enjoyed using Bigin by Zoho as our primary CRM. It is cost effective and efficient but most importantly, it's easy to setup and use. Cons The price point can start increasing and become a bit high if you have a large organization. Review Source MM Marc M. VP of Sales Information Services Used the software for: I used a free trial ### "Great value and functionality" April 23, 2024 4.0 Pros I am a sales consultant and have been looking for an affordable and powerful CRM. I think Bigin fits this need very well. Very affordable but has the power to do the things I need to implement to create a great tool and increase the sales team's productivity. I insisst that the CRM needs to be a tool for the team to do thier job better and I believe Bigin is exactly what I was looking for. Cons Data import of companies and contacts takes a bit of learning. It works, but take the time to understand how it does it. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bigin by Zoho CRM I did not like how pipedrive managed leads. Price also. Switched from [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) The outlook integration broke, and they are not planning to fix it. Deal breaker for me. Review Source SN Sunil N. Medical Record Review Legal Services Used the software for: 6-12 months ### "A Solid Springboard for Small Business Email" April 9, 2024 5.0 Zoho Begin is a fantastic starting point for small businesses and startups. It's easy to use, keeps your wallet happy, and has the essential tools to tame the email beast and nurture those leads. But, if you crave more advanced features, you might need to explore other options. Pros First things first, this thing is easy to use. No tech degree required, just point and click. Even my grandma (well, maybe not my grandma...) could probably figure it out. Plus, there's a free plan that's perfect for testing the waters before you dive in. The paid plans are budget-friendly too, which is a major win for a small business like us. And for the price, you get some cool features like automated emails (lifesaver!) and a system that helps you prioritize leads. Zoho Begin also plays nicely with other Zoho apps, which is a bonus if you're already part of the Zoho fam. Everything feels connected and streamlined. Not Quite Perfect Cons Now, don't get me wrong, it's not all sunshine and rainbows. Zoho Begin doesn't have all the bells and whistles of some other CRMs. If you're looking for fancy marketing automation or super detailed sales pipeline stuff, you might need to look elsewhere. Also, the integrations with other Zoho apps can be a bit tricky to set up. It wasn't exactly a walk in the park for our not-so-tech-savvy team. Review Source RC Rick C. President Marketing and Advertising Used the software for: 6-12 months ### "Great product with easy to use features" November 13, 2023 4.0 It was positive overall, but mostly to a really good product which seems basic but has plenty of feature to start with. Pros Easy to implement. We were up and running within 24 hours. It is easy to customize along the way as you see or need to make changes. Cons Service is lacking. While the product is easy to use, you will have questions and the service is offshore and very very spotty Reason for choosing Bigin by Zoho CRM Wanted to test the waters internally before making a larger investment of time and money with a more full featured product Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Wanted a CRM along with the project management Review Source AK Aji K. Manager Airlines/Aviation Used the software for: I used a free trial ### "Bigin for Beginners" May 4, 2024 3.0 Good for beginners. Easy to install and start from the Day 2. Pros Ease of Use. Installation with out much expertise Cons They should have included a vendor module Review Source IO Ivan O. CEO Information Services Used the software for: 1-2 years ### "We've launched our Agent Portal with Zoho Bigin" April 14, 2024 5.0 This integration not only optimizes our workflow but also enhances our capacity to assist patients effectively. Follow our journey as we continue to innovate in the medical tourism space. Pros We've launched our Agent Portal, a key development in Global Medical Trip's quest to streamline medical tourism. Our aim to recruit 100 agents demanded a cost-effective, efficient system for handling patient inquiries. Our platform of choice, Zoho, offered a solution that fit our needs perfectly: Zoho Bigin. Cons This tool seamlessly integrates with our CRM, providing a robust environment for agent operations. Within a day, we set up Zoho Bigin, enabling our first agents to connect to the platform and start processing patient requests. This quick setup underscores our commitment to providing fast, reliable medical tourism services. Review Source JP Jordan P. Director Marketing and Advertising Used the software for: I used a free trial ### "Affordable and easy to use CRM" May 27, 2024 5.0 Pros Bigin is easy to setup and super easy to use. If you are a startup looking for simple functionality in a crm then it's a great option. Cons The features are and functionality is limited but you can't expect more at this price point. Review Source SS Shamsher S. Consultant Legal Services Used the software for: I used a free trial ### "Best CRM for consultants" May 2, 2024 5.0 Very good experience with Zoho bigin. Support is always there to help. Pros Easy to use and navigate through it. Easy to set up. Cons UI can be bit more cleaner and some other font style can be used. Switched from [Agentcis](https://www.capterra.com/p/181884/Agentcis/) Due to its features and scalability to zoho later. Review Source BB Bharat B. Lead Business Development Consumer Electronics Used the software for: 1-2 years ### "A great pipeline management tool" June 22, 2023 4.0 Helped a lot in handhold us in a journey to full fledged CRM. Pros Very easy to maintain the pipelines with basic features like tasks and reminder. Cons CRM is for your growing requirements, so bigin and CRM fits different business requirements. There is a detailed comparison, which can you help in selection. No cons as such. Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Bigin by Zoho CRM Pricing and familiarity with zoho ecosystem Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) As per growing business requirements. Review Source RS Rohit S. Growth lead Real Estate Used the software for: I used a free trial ### "the best crm for startup's!" July 6, 2023 5.0 So far I and my team have become very comfortable with bigin. Pros I have been using Zoho for 15 days and can claim it is the most user-friendly CRM/ sales management tool for startups, with a lot of productivity features like I-MAP for emails, and great templates. If I had a query in the first few days the team is very responsive and proactive in supporting you. Highly recommended product for sales teams. Cons It would be nice if onboarding can be done in the trial perios. Alternatives considered [Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/) Reason for choosing Bigin by Zoho CRM Begin is the best sales suite for startups in the term of the right functionality ad pricing. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Managing sales data and keeping a track in excel had become overwhelming. Review Source PN Piotr N. CTO Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Easy, modern, fair-priced CRM" June 7, 2022 5.0 So far so good, fast end easy upgrade from using spreadsheets for everything. Great next step to operational excelency :-) Pros Modern, simple solution with great Zoho ecosystem. Cons It's simplicity has it's dark side - only 5 entities may block us in the near future and force us to full Zoho CRM. I miss good connector with PowerBI. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM Fair pricing, great ecosystem, modern solution. Review Source BR Barak R. Founder, Chief Essay Mentor Education Management Used the software for: I used a free trial ### "Great CRM for a growing small business" March 6, 2024 5.0 Enjoying it so far and looking forward to making it a key part of our business, and possibly expanding to Zoho products as we grow Pros I'd been using an older CRM for years and, as I'm transitioning to a new business model, we needed a modern CRM that would grow with us and not break the bank. I spent days researching and playing around with first a dozen CRMs, narrowed it down to three or four, and settled on Bigin. It had the cleanest UI and structure, a great feature set, and the opportunity to grow with Zoho as our business grows. Cons Sometimes I struggle to find the information I need or tools I need. I suspect I need time to get used to Bigin. The notes text field is inadequate. It needs to have at least bold, italics, bullets and numbering for me to be able to take quality, readable note Switched from [OnePageCRM](https://www.capterra.com/p/157679/OnePageCRM/) OnePage was dated, confusing, and didn't have features we needed. It also had limited room for us to grow. Review Source MS Muhammed S. Sales Hospitality Used the software for: Less than 6 months ### "Emarald with Bigin " May 9, 2024 5.0 Pros Easy to use ,We can customize filed, task management Cons Lead management, does not have reports Review Source JD Jeya D. Director Automotive Used the software for: Less than 6 months ### "Bigin Review " May 4, 2024 5.0 Pros It's easy to use and to train the staffs Cons none , as of now its suiting my small business requirements Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Little complicated to understand and so many features which is not required for my business Review Source Khalid O. SVP, Information Technology and Adminsitration Investment Management Used the software for: I used a free trial ### "Complex Task made Easy" August 16, 2023 4.0 I am running a startup, eventually needed a tool to help me be on top of all pipeline tasks i am working on. when i tried Bigin i was overwhilmed with the amount of features availbel within the tip of my fingers and this is when i started to. use the web based through my laptop and started to exploit all its power. Pros CRM and Sales components are present and easy to use. Integrated interface, different templates and use cases, the add on store which provide intgrations with all productivity platforms. Cons barely anything.. but i found the reporting capabilities may be need flexibility to change. Review Source Etienne G. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Great CRM and lead management tool for small teams" March 8, 2024 5.0 Pros Its price: meant for small businesses. Its ease of use. Automation features. Possibility to set up various pipelines, not only for sales but also for other operations (support, admin etc). Cons No synchronization with LinkedIn. It's a shame as data enrichment and updates are critical in a CRM. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Price. Features: more automation in Bigin. Review Source LL Lucas L. Gerente Comercial Management Consulting Used the software for: Less than 6 months ### "CRM sem firula, ótimo para a objetividade exigida no Comercial" April 18, 2024 5.0 Pros O Bigin é uma ferramenta simples e completa, com as funcionalidades básicas que qualquer vendedor precisa para gerenciar seu pipeline. Os recursos são os essenciais para a boa produção do time, o que ajuda o usuário a focar no que realmente importa. Cons O único contra frente a outros concorrentes é certa complexidade para carga massiva de oportunidades. Você precisa importar os contatos, depois exportar para pegar o ID único do sistema e a partir desse ID exportar novamente para abastecer o pipeline de negócios. Alternatives considered [PipeRun](https://www.capterra.com/p/191615/PipeRun/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Pipefy](https://www.capterra.com/p/144848/Pipefy/)[Funil de Vendas](https://www.capterra.com/p/207000/Funil-de-Vendas/) Reason for choosing Bigin by Zoho CRM Simplicidade aliada à completude dos recursos. Review Source MA Murtuza A. BDM Computer & Network Security Used the software for: Less than 6 months ### "Best Budgeted CRM" May 21, 2024 4.0 Pros Lead & Contact Management Multiple Pipeline Management Cons There is not much automation & no bulk marketing Email Review Source VR Verified Reviewer Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Extremely satisfied with Bigin for small business use" February 8, 2023 5.0 Very satisfied. Pros The integration was super easy and self-explanatory. Bigin works well with our accounting and marketing systems and there are no data silos. Cons The data synchronization with Zoho Books sometimes stops working. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM Ease of use, integration with the other applications in the Zoho suite, and affordable price. Review Source OK Onur K. Manager Food & Beverages Used the software for: Less than 6 months ### "There is no better CRM program for small businesses" March 14, 2024 5.0 Pros I've been exploring CRM programs for some time now. As a small business owner, I've checked out popular options like HubSpot, Pipedrive, and Monday. However, I struggled to find one with the best email integration. Then, I came across Bigin. It's more affordable and offers everything a small business requires. Setting up email and WhatsApp integrations was straightforward. Cons The developers even made a WhatsApp integration specifically for small businesses. I think soon we'll get access to WhatsApp's marketing and service tools too, which would be fantastic. And if developers add Facebook Meta Business integration, Bigin will cover everything a small business needs. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Trello](https://www.capterra.com/p/211559/Trello/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM As a small business owner, I've explored CRM options like HubSpot, Pipedrive, and Monday, but struggled with their complex subscription models. Then, I discovered Bigin. It's affordable, integrates well with email and WhatsApp, and fits perfectly into the Zoho ecosystem. The developers even designed a WhatsApp integration tailored for small businesses. If they add Facebook Meta Business integration, Bigin will become the ultimate solution for small businesses. Review Source VR Verified Reviewer Director - Networking & Partnership Automotive Used the software for: I used a free trial ### "Very good platform for SMEs" August 12, 2022 5.0 Pros Easy to use & very intuitive. Setup is easy & setting up workflows is also easier. All-in-all, its a good product for Start-ups or SMEs. Cons There are some limitations in adding additional modules. Review Source ND Nicole D. Operations Manager Architecture & Planning Used the software for: I used a free trial ### "Bigin's affordability as a CRM made it perfect for our growing team" March 19, 2024 5.0 Pros Bigin transformed our sales funnel from a ton of papers and a dozen of different softwares to a visual pipeline. We can now track leads efficiently, collaborate, and nurture prospects effectively. Bigin's affordability as a CRM made it perfect for our growing team, boosting our conversion rate and overall efficiency. Cons Bigin does not provide email routing option Review Source TC Tommy C. Area Sales Manager Building Materials Used the software for: Less than 6 months ### "Sales review" May 20, 2024 4.0 Pros The Format and layout was easy to grasp and understand Cons Had to dig a bit for uses of some features Review Source Talk to a Capterra advisor for free and get results within 15 minutes.