# Page 14 | Bigin by Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is Bigin by Zoho CRM the right Small Business CRM solution for you? Explore 723 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews --- Bigin by Zoho CRM 4.7 (723) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 14 - Reviews of Bigin by Zoho CRM ## Showing most helpful reviews Showing 326-350 of 723 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use yP yash P. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great User Interface" May 6, 2024 5.0 Pros Great user experience It keeps my team motivated and is a time saver. Absolutely loved the sales pipelines and features. Cons Pricing can be made more competitive, and there should be more CTA Options Review Source ND Nicole D. Operations Manager Architecture & Planning Used the software for: I used a free trial ### "Bigin's affordability as a CRM made it perfect for our growing team" March 19, 2024 5.0 Pros Bigin transformed our sales funnel from a ton of papers and a dozen of different softwares to a visual pipeline. We can now track leads efficiently, collaborate, and nurture prospects effectively. Bigin's affordability as a CRM made it perfect for our growing team, boosting our conversion rate and overall efficiency. Cons Bigin does not provide email routing option Review Source TC Tommy C. Area Sales Manager Building Materials Used the software for: Less than 6 months ### "Sales review" May 20, 2024 4.0 Pros The Format and layout was easy to grasp and understand Cons Had to dig a bit for uses of some features Review Source VR Verified Reviewer Co founder Consumer Services Used the software for: Less than 6 months ### "Best for startups with low budget but want to include technology " January 7, 2023 5.0 Affordable in its category. Best for operations and sales. Great for customer relationship management team and has a lot of features that can be integrated via API Pros Easy to implement. Easy to navigate. Easy to use. Easy to onboard Cons A lot of features are paid and integration required seperate purchases. Webform can be better Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Bigin by Zoho CRM Easy to use. Recommended by many. Credits for startups and small businesses Review Source AC Anil C. Director Health, Wellness and Fitness Used the software for: I used a free trial ### "Bigin is very intuitive with a clean UI " April 30, 2024 4.0 Pros With the Bigin CRM it was so easy and intuitive and I also managed to create a web form to embed on my landing page in the firt try only. Overall, Bigin is very intuitive with a clean UI and it's fast too. Highly recommended! Cons Pricing per user shuld be lower. Colourful labels would have been good. Review Source Rahul R. Manager Hospital & Health Care Used the software for: I used a free trial ### "Perfect CRM product for the startups" October 19, 2022 5.0 A perfect CRM for the small and startup business, if have field employees they can have access to CRM using mobile applications and do checking to leads and mark visits, lot of extensions available to integrate third party apps. Pros Affordable, user friendly, easy to build and optimize , mobile and web applications available Cons Nothing much, premium customer support is not free. But that's fine we get support during work hours or mail support always available Review Source MA MishAl A. Business Manager Leisure, Travel & Tourism Used the software for: 6-12 months ### "Simple and Efficient CRM system" October 10, 2022 5.0 Support team are great, you can selected specific time slots to chat with a support representative, They will assist you with Setup, or if you unsure how to setup your system. Pros You have various templates to choose from, you can setup your CRM system within a few minutes. Cons Everything we needed thus far was solved within Zoho Bigin Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Bigin by Zoho CRM Zoho Bigin is inexpensive, we do not need all the features in Zoho CRM. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Did not do what we needed it. Review Source CG Christine G. Owner Construction Used the software for: 1-2 years ### "Bigin CRM Rocks!" January 31, 2024 5.0 Love it, my husband also uses this as the simpilicity is great and the options for doing everything is there. Great product for the tech guy and the not so tech guy. Pros We love the CRm for functionality and the fact that I can upload files to each contact and project within the CRM. Cons I haven't been able to figure out the tasks part but I am having a rep call me again to go through this, they are very good in the service end and helping you as the customer Reason for choosing Bigin by Zoho CRM They had the upload file option which is what I needed as my hubby is far away sometimes and communicating can be hard being able to build a client CRM with the actual quotes inside the CRM is great! Review Source CE Charles E. Owner Information Technology and Services Used the software for: 2+ years ### "Bigin CRM is perfect for our Small Business" September 8, 2022 5.0 Pros The Sales Pipeline is very intuitive and simple. We always pull up the Bigin Sales Pipeline on our weekly sales call as the team discusses current sales opportunities. Cons Little tricky to find things sometimes. For example, today I tried to figure out how to merge multiple contacts into one contact to eliminate duplicates. Was pretty intuitive in ZoHo CRM, but not as easy to do in Bigin. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Simplier pipeline in Bigin CRM than in ZoHo CRM. Review Source Radoslav G. Managing Director Wholesale Used the software for: Less than 6 months ### "Easy and Powerful" October 26, 2023 5.0 It is an extremely satisfying experience. Pros Excellent features that are more than necessary for every SME. It has more than I imagined and I am now implementing new processes based on the capabilities. I am trying to master the automation in order to make it even more powerful and useful. The ease of use is just amazing! Cons Microsoft Office integration could be improved. Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/) Reason for choosing Bigin by Zoho CRM Leaner, faster and more templates to follow different processes. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) It was too complicated for me and my team and did not increase productivity. Review Source RM Ron M. Owner, Principal Consultant Medical Devices Used the software for: I used a free trial ### "Initial Review of ZoHo Bigin" October 7, 2023 5.0 Pros I like that it is very useful in helping me manage my contacts, which are largely active and potential clients. For each, I can easily associate companies, notes, and activities. I can construct timelines to see all communictions. Cons Unsure at this time. I plan to use ZoHo's project management function, so I can associate client projects, work flow, and resource availability. Review Source MD Marina D. Founder Human Resources Used the software for: I used a free trial ### "Bigin for Small Businesses" February 14, 2024 5.0 I absolutely love Bigin and already referred to other colleagues. It helped me save time to focus on what´s really important, it keeps me organized and on top of my tasks and processes. I am grateful to have found this tool! Pros I love how intuitive and easy to configure it was. Also, their functionalities are exactly what you need for a small business to keep things going in a timely and organized manner. I like the pipeline function the most. Cons Sometimes when adding a new deal I can´t add a New Product or add a New Client while doing that - so I need to close the deal, add the client or product first and then add the deal. It might be a bug, but I think it could be more streamlined. Reason for choosing Bigin by Zoho CRM It was easier and didn´t have many complexities Review Source Inayathullah S. Business Solutions Manager Information Technology and Services Used the software for: 1-2 years ### "Easy to Use and Simple CRM for small businesses" December 23, 2022 4.0 Its a good and easy to use CRM especially for small businesses. Pros Easy setup, customizable and integration features for capturing leads Cons Little time consuming as per the standard flows Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/) Review Source Bhuwnesh S. digital marketing consultant Marketing and Advertising Used the software for: Less than 6 months ### "Best CRM for small business" May 24, 2023 5.0 amaing product user freindly very low cost and great value Pros amazing crm i liked Ui,Usablity easy integrations,easy to train team Cons whatsapp integration can be aded as we run ads and get leads through it Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Bigin by Zoho CRM cost and use factor only contacts and web form is required Review Source OV Osmar V. Proprietário Marketing and Advertising Used the software for: 6-12 months ### "Software " April 26, 2023 4.0 É bom para email organizado e com bom desempenho Pros Praticidade bom de utilizar tem boa qualidade não deixa a desejar Cons Os valores podiam dar uma melhorada pois tem umas versões gratuitas Review Source AC Alexis C. Technologist Information Technology and Services Used the software for: 1-2 years ### "CRM always available with you" July 9, 2023 5.0 It's very important to have knowledge of what happens with the emails sent. It would be asking too much if we know where the customer clicks (lol).Easy to send individual or mass emails.We have a summary of what was done and compared with the previous month. Pros I love signals. Being aware of what is happening with my sent emails is very important to help me make decisions about the next steps to take. Cons I would like to have signals available in the mobile application. In my case, I use android and I don't have this feature available, I don't know if it's for iOS. How about an integration with LinkedIn? Review Source RMA Ronald M A. Counselor | Coach Professional Training & Coaching Used the software for: Less than 6 months ### "Why I moved over to Zoho/Bigin?" April 3, 2023 4.0 After reviewing the comments by users of Zoho/Bigin I have spent the last 15 odd days setting up, testing and assessing the ease of use of this fully integrated CRM platform. The admin side of my business needs to be intuitive so I can focus on providing my personal counselling and professional coaching services.I am pleased with the integration of key platforms, primary features and functions. I have used various aspects of this platform and the level of support provided by their staff has allowed me to broaden my marketing while providing additional resources for the community I serve. This is a welcoming platform considering the multitude of options out there. Pros The level of support and ease of integration with my social media and applications Cons The integration with my website and Google Workspace was painless. There are some issues like DRAFT mode on smart devices for email sending would be beneficial. Reason for choosing Bigin by Zoho CRM The level of support and ease of integration with my social media and applications Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Ease of use, support and price Review Source VR Verified Reviewer Owner Farming Used the software for: I used a free trial ### "Nice CRM for Small Companies and StartUps" November 18, 2021 4.0 Pros Nice CRM for small companies and startups. One user ist free, premium accounts only costs 7 € per month. Actually I'm just testing around, but it feels nice :-) Cons Connection to MS 365 isn't hazzle-free. It broke down several times. However, it finally worked. Alternatives considered [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM It was easier to set up and get it run. Also the pricing model seems to be very interesting. Review Source AV Arlène V. Health Care Consultant Health, Wellness and Fitness Used the software for: 1-2 years ### "If you "live" inside your sales pipeline, this CRM tool is for you" August 14, 2021 4.0 For the most part, I have had a good experience with Bigin Pros The first time I came across Bigin, I wondered why a company would have two CRM tools (Zoho also has Zoho CRM)... but then I understood: Bigin focuses on the pipeline aspect of a CRM. The one thing that stroke me the most at first was the fact that Bigin was really a mobile-focused CRM. Pipelines, workflows (another name for automations in Bigin), and activity management are powerful, but I think that it is really in its mobile-first approach that Bigin shines. Its Signals are the perfect way to make sure you never forget to do something, and if you are an Apple user, you can even write or use a pencil on your iPad. Something I really enjoy is the ability to create widget to add to my smartphone homepage. This is great because I can easily get an overview of different things – e.g. tasks I need to carry out, upcoming appointments for the week – without having to be in front of my computer or without having to log into the Bigin mobile app. A simple swipe from my phone's home screen and I can see all of that. Cons Depending on what you would like a CRM tool to do for you, you may find that Bigin is lacking some things... For me, the main con is the fact that the premium plan has a limit of 50,000 contacts/record (though it is true that you can add more by paying) Review Source Aakash M. Co-founder Retail Used the software for: Less than 6 months ### "Best CRM for Startup and SMEs" March 21, 2024 5.0 Pros The ease of access and usage is the best part of this CRM. Even interns with no experience with any CRM can easily use and manage this without fail. Cons There are some limitations for a startup in the long run. As in eventually as the company grows we would definitely need to move away to a more extensive CRM platform. Alternatives considered [Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Review Source CW Connor W. Managing Director Utilities Used the software for: I used a free trial ### "BIGIN REVIEW" March 13, 2024 5.0 Great, the app is very user friendly and I have a strong feeling it is going to take my business to the next level. Pros The thing I like the most about BIGIN as how it easily integrates a sales pipeline with CRM. The software is very easy to use and it looks god as well. I messed around with 10+ CRM software's and I can honestly say BIGIN is amazing. I even preferred it over the full zoho CRM software. Cons I don't like that sometimes it doesn't show all of my contacts - even when all contacts are selected it only shows certain ones. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Price, user interface and functionality. It literally ticks all the boxes. Review Source ES Eduardo S. Media Buyer Marketing and Advertising Used the software for: Less than 6 months ### "CRM that delivers a lot for a fair price" April 17, 2023 5.0 Briefly my total experience was great. In 3 months I tested at least CRM's for my company, which is small and Bigin was the most assertive of all. It helped me a lot the days I used it, and I intend to continue using it. Pros What I liked the most were the automations. They critically optimize my time and help me control my funnels of different prospecting strands. Cons I think the only two issues I miss the most are more integrations to the CRM and the slightly more laborious way of exporting lists to the system. Nothing too complicated either, but it makes a slight difference. Alternatives considered [RD Station](https://www.capterra.com/p/180098/RD-Station/) Reason for choosing Bigin by Zoho CRM Ease in general terms, automations and familiarity from having used it a lot. Review Source VC Vivek C. CEO Marketing and Advertising Used the software for: I used a free trial ### "Excellent Small Business CRM. Highly Recommended" July 30, 2023 5.0 It is working great for my business. Sales funnel automation is going great. Pros Easy to use, easy to implement, great lead & contact management. Cons Would like to see reduced limitations on records. They are charging for each attribute, like, records, workflows, templates etc. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Bigin by Zoho CRM Inexpensive, easy to use and multiple integrations. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) HubSpot free version have lot of limitations. Review Source VR Verified Reviewer Production manager Food & Beverages Used the software for: 1-2 years ### "How you manage your CRM" February 25, 2023 5.0 I benefited a lot from the experience of working with this program, it facilitated a lot of my work and saved a lot of time. Pros A program with good features for CRM management, suitable for small and large companies, offers a free trial and a free version, easy to operate, and facilitates the management of reports and data. Cons It is a good platform, but it needs to improve its work on mobile. Adding new options will make the program faster and more suitable for companies with a large number of employees. Switched from [Caspio](https://www.capterra.com/p/137206/Caspio/) This program is suitable for medium sized companies like us. Review Source Valery G. Investisseur Venture Capital & Private Equity Used the software for: 1-2 years ### "Bigin au top " December 5, 2022 5.0 Pros Application très bien conçue, simple à utiliser et idéale pour les petites entreprises. Bien personnalisable avec de nombreuses fonctionnalités indispensables pour le suivi des négociations. Cons Le service client est en anglais et parfois nous oriente vers des plateformes qui ne nous profite guère. Il est compliqué de changer les appels en appels entrants. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.