# Page 15 | Bigin by Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 15 - Is Bigin by Zoho CRM the right Small Business CRM solution for you? Explore 725 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews --- Bigin by Zoho CRM 4.7 (725) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 15 - Reviews of Bigin by Zoho CRM ## Showing most helpful reviews Showing 351-375 of 725 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amit M. CEO Marketing and Advertising Used the software for: I used a free trial ### "Must have CRM tool for Small Business Owners" December 18, 2023 5.0 Pros You can easily manage your sales pipeline with ease. I love the pipeline and reporting of this tool. Cons I love reporting of this tool but UI can be more interactive like Pipedrive. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Pipedrive was little expensive when adding more teams. Review Source VR Verified Reviewer Founder Computer & Network Security Used the software for: I used a free trial ### "Best CRM for SMALL Busienss" January 1, 2024 5.0 It seems like the current solution is satisfactory, but it's worth noting that Zoho's team has the potential to excel in this area if they choose to focus on it. Pros It seems that you like the neat and clean interface of this CRM system. It's great to hear that you find the user interface appealing and user-friendly. A clean and organized interface can make it easier to navigate and use the system efficiently. This can lead to better productivity and a more positive user experience overall. Cons It seems that the CRM in question lacks integration with the Indian marketplace. Review Source BO Bukunola O. Training Administrator Education Management Used the software for: I used a free trial ### "Recommended for Small Businesses" April 15, 2024 5.0 Very positive so far. Experience has been go so far. We'd see how it goes as we use it longer. Pros Fairly straight-forward to customize. I like the integration options available as well. Makes it easy to connect with zapier for example. Cons Not much i can think of at the moment to be fair. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM We are already well familiar with other zoho products Review Source VR Verified Reviewer Director Financial Services Used the software for: Less than 6 months ### "plug and play crm for mutual fund distributors financial advisors" March 14, 2023 5.0 I'm having a fantastic experience with BIGIN CRM. Initially it took me time to customise pipelines, but after the initial time the daily time is reduced significantly. Pros lead management, transaction management, client notes, timelines, profiling, cr log, task delegation, multiple team management Cons support is ok ok, need some external third party to design/ customise pipelines Alternatives considered [FaME](https://www.capterra.com/p/267478/FaME/) Reason for choosing Bigin by Zoho CRM ease of use, pocket friendly Review Source Charlie D. Managing Director Biotechnology Used the software for: 1-2 years ### "Great CRM at a low price with high-end features" November 15, 2023 5.0 It works and is easy to use. I highly recommend this CRM especially if $$$ are tight. Pros The fact that even at a high price the platform has features that usually come with a much higher price. Cons I can't think of anything at this time, but no CRM is perfect and different CRMs fit different people. Reason for choosing Bigin by Zoho CRM Price and feature set were the main reasons Switched from [OnePageCRM](https://www.capterra.com/p/157679/OnePageCRM/) Needed something with more capaibility and lower price Review Source Arowolo Daniel O. FOUNDER/CEO Information Technology and Services Used the software for: 6-12 months ### "The most simplest and easiest CRM system for small business" June 30, 2022 4.0 Pros The most simplest and easiest CRM system for small business. the fact that it is focused enough to get small business starting is exactly what I love about the CRM. no cluster features to confused user off. Cons the pricing structure is a bit more expensive for the targeted users since its focus to small business owners Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/)[Freshsales](https://www.capterra.com/p/155563/Freshsales/) Review Source KR Kalpesh R. Partner Information Technology and Services Used the software for: 1-2 years ### "Easy to use CRM" April 1, 2024 4.0 Pros Bigin is user friendly and easy, not only to use but also to deploy. It has all the necessary features to begin with. Its also developing at a reasonable pace and new features are being added regularly. Cons Granular controls for managing user profile and pipeline steps are not available as of now. Review Source BM Branden M. President Marketing and Advertising Used the software for: Less than 6 months ### "Great beginner CRM" June 20, 2022 5.0 Overall I have been very satisfied. There are a couple of key features that are needed to make this a true small business CRM solution but what is there works very well. Pros I like the simplicity and ease of use. Its email and automation features also give it a huge edge over other CRM platforms. Cons I really dislike the fact that there is no dedicated leads page. It makes it very difficult to differentiate between leads and normal contacts. It would also be great to see a phone calling automation added at some point. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM The cost compared to the features you get. The value of Bigin is much higher than that of the other options. Review Source VR Verified Reviewer Content writer Writing and Editing Used the software for: I used a free trial ### "An assurance beginning" November 9, 2023 5.0 Pros With such incredible features, Zoho Bigin is just amazing. It has no flaws and is flawless. Its usefulness completely astounds me. I am even more thrilled that this is an Indian product! One of the greatest CRM apps for small businesses is this one. I've been experimenting with many approaches, like using Google Sheets and other programs, but this one works incredibly well. Cons When compared to other SaaS products, it has a little rougher overall UX/UI, and regrettably, in order to interface with email, it needs full access to your Gmail account. I've been unable to utilize the email integration because of this. Review Source Maksim K. CEO Food & Beverages Used the software for: I used a free trial ### "Great CRM system for the start" April 25, 2024 5.0 With Bigin, we formalize the process of accounting for the delivered products: what stages need to be completed, what information needs to be recorded, and who is responsible. Pros User-friendly interface, application speed, ease of starting Cons The ability to create various products (sales) within CRM, integration with social platforms Review Source AV Alex V. Manager Consumer Services Used the software for: Less than 6 months ### "I TRULY LIKE THIS CRM - EASY TO USE" November 28, 2023 5.0 When I found this CRM it was like " Thank God" finally I found a tool that I can connect with and be able to use with out much technical learning needed. Pros How user friendly it is and also how easy is to learn to use the software Cons There is really nothing I can say for now that I dislike Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bigin by Zoho CRM Easier sue and has what I need, I love the fact that you can easily navigate thorough your pipeline once is custom setup. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Is more economic and not confusing to use Review Source RS Ron S. Director New Business Financial Services Used the software for: 6-12 months ### "Efficiency Machine" August 18, 2022 5.0 My overall experience with this product is very positive. Pros I tend to be a bit disorganized and my colleagues complain about this. Since using BIGIN they are all complimenting me for my newly found organizational skills. Of course I do not tell them why and take the credit. Cons It was a little complicated at first for me to understand all the features. With practice it became second nature Review Source MR Maksymilian R. Co-owner Marketing and Advertising Used the software for: Less than 6 months ### "The best CRM for small businesses." October 17, 2023 5.0 Pros Zoho Bigin is a straightforward, cost-effective, and user-friendly CRM tailored for small enterprises. The interface is sleek and uncluttered, which I adore. It provides all the vital CRM functionalities required by small businesses, such as managing contacts, leads, and deals. Moreover, Zoho Bigin effortlessly syncs with other Zoho offerings. Cons What I miss the most is an overview of the entire email inbox (a view of all emails) so that I can quickly see who opened the email and who didn't. Review Source DV Deepak V. CoFounder-Sales Information Technology and Services Used the software for: 6-12 months ### "Amazing CRM for Small Business" June 1, 2023 5.0 Bigin helps my sales team to have traction of leads they insert. On overall it is best for startups and value for money. Pros Sales Pipeline Dashboard and Ease of contact insertion. Cons Every features available are tailored fit for my interest on CRM. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bigin by Zoho CRM Ease of use Review Source FK Farai K. Consultant Management Consulting Used the software for: Less than 6 months ### "Functional and affordable" May 13, 2024 5.0 Overall Bigin has been stellar. Definitely a one of kind product. Pros Great features, low price. You get most of what you need in a CRM for a fraction of the price. Cons Customer service responses can sometimes be a bit slow. Review Source Karthik P. Managing Partner Venture Capital & Private Equity Used the software for: 1-2 years ### "Using for Contact Management" December 1, 2022 5.0 Pros Inexpensive simple platform that can be deployed in no time Cons The UI is still very old school - can be refreshed for the new design elements. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Ease of managing relationship context Review Source Nidhin D. Sales and Strategy Lead Marketing and Advertising Used the software for: I used a free trial ### "Bigin CRM - Awesome for marketing agencies" June 8, 2023 5.0 Pros The simple and clean view was what attracted the most. Along with that, the analytics and automations that are possible are added advantages. Cons Nothing specifically. I think for what I've used, the tool seems to do the trick. Review Source CH Carlos H. CEO Fund-Raising Used the software for: I used a free trial ### "A CRM with small businesses in mind" April 15, 2024 5.0 Pros Excellent Cost vs functionality Affordable for small companies / teams Very customizable Cons Task management:couldn\`t find a way to get reminders No integration with iCalendar Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Trello](https://www.capterra.com/p/211559/Trello/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Bigin by Zoho CRM The pricing policy is very fair and makes to affordable for a small business and even for a single person practice. Yet it is very robust and complete platform. Review Source MB Mark B. Founder Media Production Used the software for: 6-12 months ### "I always return to Zoho begin" November 7, 2021 5.0 The fact that I have evaluated what seems to be 10 + CRM's and they are all overpriced for what they do. Pros Ease of use and easily customizable. For everything Zoho offers you cannot beat the price. If you are a small company the other CRM's pricing ads up as you ad users. Cons The interface is not all that stimulating but its clean. Reason for choosing Bigin by Zoho CRM Freshsales is an option but had to pay too much of certain features and was not as simple as I imagined. Review Source SM Stephen M. Mr Environmental Services Used the software for: 1-2 years ### "Excellent" November 23, 2022 4.0 I've used nearly every CRM and this lightweight offering from ZOHO is excellent, highly recommended Pros I've used nearly every CRM and this lightweight offering from ZOHO is excellent, highly recommended Cons I would like contacts on a map for routing Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM It suited my use better than the rest and ease of use Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Ease of use Review Source sB sanchee B. Owner Information Technology and Services Used the software for: I used a free trial ### "CRM for statups" October 31, 2023 5.0 It's got us from an excel spreadsheet to an actual CRM with sales pipeline. Pros The main pros were it's easy to set up and import data and there's enough features to keep us running. When we need to expand there's not a bit drama as we'll move into zoho. Cons Contacts are mapped based on entities/companies so we had to adjust our import process but it wasn't a big deal Alternatives considered [Brevo](https://www.capterra.com/p/132996/brevo/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM Price and ease of importing data Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) We needed an application for pre-launch phase and beyond Review Source HP Helmut P. Geschäftsführer Alternative Medicine Used the software for: I used a free trial ### "For CRM-beginners & small business very useful" June 5, 2023 3.0 We tested some other products, notably SugarCRM, Dolibarr and Odoo CRM, but never got beyond the experimental stage as they were all too complicated for our purposes. Pros The prerequisite for using a CRM in our company were low costs and the possibility of training even inexperienced employees in the shortest possible time.Under these conditions, it was important for us to have full integration of the CRM on mobile phones, so that employees can edit companies, contacts and related things on the mobile phone while on the go, without having to edit this data afterwards by an administrator. Cons When importing companies and contacts using the file structures of the sample files, it is irritating that Bigin does not automatically link several fields of the sample files. However, if you ignore the relevant message, the import will take place without any problems. The integration of whatsApp is not offered - at least in the free trial version. Review Source EA Enrique A. Gestor de proyecto Internet Used the software for: Less than 6 months ### "Excelente aplicación para cualquier empresa que comienza su negocio." August 21, 2022 5.0 Bigin ha resuelto los problemas de tener los contactos en local, y que no permitía tener todo sincronizado, y en la nube. Es seguro y podemos utilizarlos todos los miembros de la empresa. Es bastante útil para el día a día de un negocio. Pros Tiene todo lo necesario e importante para comenzar a gestionar los contactos y empresas con las que trabaja tu negocio. En una sola herramienta tienes acceso a todo lo que necesitas para la administración y la relación con el cliente. Incluso telefonía integrada, además de integrar otras aplicaciones de Zoho, como Books, Desk...y aplicaciones de terceros. Cons De momento no tengo ningún contra de la aplicación. Reason for choosing Bigin by Zoho CRM Porque tiene un mejor precio, con funciones similares a otras alternativas. Salesforce es un ejemplo de aplicación buena, pero mas cara. En cambio Zoho Bigin tiene muchas funciones, esenciales para el trabajo diario de una empresa, pero bastante mas económico que la competencia. Review Source Heather N. CEO Real Estate Used the software for: I used a free trial ### "Ease of Use and Quick Implementation" June 27, 2023 5.0 We love the experience we have had, and you can not beat the price point. Pros Our whole team was able to onboard in under two days, and it has been extremely intuitive for us to use. Cons The way their email toppers and incoming contacts works is a bit cumbersome Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Close](https://www.capterra.com/p/132667/Close-io/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM The ease of use and pricing made our choice for us. Review Source NC Nikhilesh C. Administrative Manager Staffing and Recruiting Used the software for: I used a free trial ### "Follow-up with leads couldn't be more easy" November 20, 2023 5.0 Pros It is really difficult to maintain sheet for each and every details of leads. In bigin there all the fields which helps you to keep track of the leads and its easy to use. This plays vital role in the follow-up of leads Cons It takes a little more time to load when internet is running on mobile data. 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