# Page 18 | Bigin by Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is Bigin by Zoho CRM the right Small Business CRM solution for you? Explore 722 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews

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Bigin by Zoho CRM

4.7 (722)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 18 - Reviews of Bigin by Zoho CRM

## Showing most helpful reviews

Showing 426-450 of 722 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Founder  
Building Materials  
Used the software for: I used a free trial

### "Highly Recommend"

February 1, 2024

5.0

Had a great overall experience with a very responsive support team. The price point is convenient and the product looks perfect for small businesses trying to do CRM.

Pros

Ease of Use. Price Point. Calendar Feature. Integration with Zoho Books

Cons

Details about previews of deals - like status, etc.

Review Source

Bertin F.  
Associate Manager  
Telecommunications  
Used the software for: I used a free trial

### "The suitable CRM for SMEs"

June 20, 2023

4.0

Pros

Web form easy to build and integrate into a website; and pipeline made easy for SMEs workflow

Cons

Pricing is not affordable for African SMEs which most often start with low resources and difficult access to loans.

Review Source

OV

Omar V.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Perfect CRM for Entrepreneurs and Small Business"

November 17, 2023

5.0

My experience has been very positive, I like everything about Zoho Bigin. simplicity, easy to use, mobile apps.

Pros

I like having simplicity and a CRM that creates value, without having to spend extra time understanding several features I will not need

Cons

I would like to have more integration options

Review Source

Damian K.  
Przedstawiciel  
Design  
Used the software for: I used a free trial

### "Bigin is a great tool"

September 27, 2023

5.0

Pros

The system is simple, not complicated like other CRMs, so I think it's really great

Cons

Bigin is a great tool for working on projects and customer service. I have been using it for some time and I can certainly recommend it to anyone looking for a proven CRM system.

Review Source

VR

Verified Reviewer  
Trainer  
E-Learning  
Used the software for: 6-12 months

### "Best CRM for small busainess owners"

January 22, 2024

5.0

Pros

Easy and simple to understand and use with team

Cons

Whatsapp Integration is challenge for two way communication as of now

Reason for choosing Bigin by Zoho CRM

Great support and reliable for data security

Review Source

PB

Panagiotis B.  
Manager  
International Trade and Development  
Used the software for: I used a free trial

### "BIGIN worth to rely on "

October 20, 2022

5.0

Very good so far, i believe i will not change anymore

Pros

Ease of Access & editing to your needs this is what i loved

Cons

it needs a connection with WHATSAPP & MESSENGER many people are following up these days their business on these messaging tools, we need an integration fast so that the deals to have data from these platforms also and have a complete picture

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

needed a more easy tool and less expensive

Review Source

TS

Terry S.  
COO  
Logistics and Supply Chain  
Used the software for: I used a free trial

### "Process and visibility"

March 10, 2023

5.0

Adoption by the salesforce has been good at this point and has given me visibility of each step of the sales process.

Pros

Gave us an easy way to import or organize data from multiple spreadsheets. Gave me visibility of all sales activities in one place replacing calls and emails to the sales team.

Cons

At this point we are still learning about the features. So far Bigin meets our needs.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Airtable](https://www.capterra.com/p/146652/Airtable/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Bigin by Zoho CRM

Bigin fits our needs and budget

Review Source

Amit J S.  
CEO  
Education Management  
Used the software for: Less than 6 months

### "Very helpful for a small business"

May 9, 2022

5.0

Pros

Easy of set-up. Intuitive usage. Set-up help videos

Cons

Can apply only one filter at a time. Integrations with Facebook Ads requires third party tools like Zapier, which doubles your cost

Alternatives considered

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

Reason for choosing Bigin by Zoho CRM

Ease of deployment and reasonable free trial period

Review Source

VM

Vatsal M.  
CRM  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Wonderful Experience"

April 16, 2024

4.0

Pros

The status of every deal/lead is very well summarised and it makes it very easy and convenient to plan and execute the action to be taken on each of them.

Cons

I'm still getting to know this and so it is difficult to point out the Cons

Review Source

AV

Allan V.  
CEO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Best CRM Option for micro or Small Business"

January 30, 2023

5.0

I have added a sales workflow that allows me to see where all of my prospects are, and I can schedule all my activities so I can keep my prospects moving through my funnel. Additionally, I have set up a dashboard with all the relevant data that I need to keep my business going.

Pros

The product is very easy to set up, you can have multiple configurable workflows, up to 10 new custom fields for each object, and an easy-to-configure dashboard.

Cons

My only observation is that this product is excellent for small businesses or individual projects. If you are looking to improve your CRM experience or add more value to your current strategy there are other CRMs that are more powerful

Alternatives considered

[Hootsuite](https://www.capterra.com/p/121701/HootSuite/)

Reason for choosing Bigin by Zoho CRM

less configurable options, best product for a small business like mine,

Review Source

Kartik S.  
Program Manager  
Textiles  
Used the software for: Less than 6 months

### "Simple & effective solution for SMEs"

March 22, 2023

4.0

Happy with the product offering. Keep it up guys!

Pros

So far so good, fast and easy upgrade from using spreadsheets for everything in sales funnel. Reasonable pricing and intuitive UI.

Cons

They need to work upon the insights available from all the sales pipelines. Though dashboards are available for review however, for some critical deals, there should be alert mechanism if deal is breaking through

Review Source

AN

Alberto N.  
Administrative Supervisor  
Automotive  
Used the software for: 2+ years

### "Bigin streamlines my small business CRM in one simple interface, making it easy to manage customer data and communication."

March 25, 2024

4.0

Pros

Bigin has a user-friendly interface and customizable fields, making it easy to organize and access important customer information.

Cons

The lack of advanced reporting features and integrations with other Zoho apps can be limiting for more complex business needs.

Review Source

PL

Peter L.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Bigin Zoho CRM"

January 13, 2024

5.0

Ok overall but UX/UI still b=needas to be improved

Pros

Quick Deployment and no learning curve.

Cons

needs better UX/UI for client onboarding

Review Source

MN

Mohit N.  
Sales & Operational Head  
Media Production  
Used the software for: I used a free trial

### "Most user friendly CRM for Biginers."

September 1, 2023

5.0

Pros

The most amazing thing about ZOHO CRM is the responsive user interface. And ease to use functionality.

Cons

I would say it's the dashboard. It's not that much bad but yeah it could be better.

Review Source

VR

Verified Reviewer  
CTO  
Computer Software  
Used the software for: I used a free trial

### "Experiencia"

May 11, 2023

5.0

Pros

Muy buena experiencia con la herramienta.

Cons

buenas caracteristicas e intuitivo de buen uso

Review Source

VR

Verified Reviewer  
Owner  
Education Management  
Used the software for: Less than 6 months

### "New & excited member"

March 29, 2022

5.0

SO far it is our favorite Zoho tool

Pros

Its appeal & user friendliness. It was a big factor for me

Cons

Its inability to link to a few things we needed the integrations to do.

Reason for choosing Bigin by Zoho CRM

Costs / appeal

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Hubspots costs

Review Source

Daniele G.  
CEO  
Public Relations and Communications  
Used the software for: Less than 6 months

### "Good CRM software"

February 19, 2024

4.0

Pros

app sync to calendar easy to use easy to start

Cons

i start my work in 2 hour set up. realy easy

Review Source

PO

Polly O.  
Administatior  
Veterinary  
Used the software for: Less than 6 months

### "Good CRM "

September 16, 2023

5.0

It's been okay

Pros

Good CRM. Dicent CRM to store your client's data connect eith your email, easy to track back. Fairly priced

Cons

It is not 100% user freindly but it depends what kind of business you are running and how much money you can spend on CRM.

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Bigin by Zoho CRM

Because i tires Hubspot and it wasn't working with me

Review Source

VR

Verified Reviewer  
Head of Business Development  
Environmental Services  
Used the software for: I used a free trial

### "Begin with Bigin"

April 18, 2023

5.0

Pros

Excellent starter CRM for small to mid size businesses

Cons

Easier deal creation by drag and drop email integration with Putlook

Review Source

SS

Stefano S.  
Freelance  
Graphic Design  
Used the software for: I used a free trial

### "Outstanding CRM for beginners, freelances and small agencies"

November 26, 2023

4.0

My experience with Bigin has been helpful and enjoyable; it has assisted me in organizing my workflow and keeping track of results. It has made me more efficient

Pros

Bigin is clear and easy to use and implement into the workflow, with many integrations that encourage frequent usage. Customer support is readily available and ready to assist

Cons

It's designed for freelancers and small agencies, so it lacks small features like a time tracker. Nothing serious

Review Source

AT

Andy T.  
Owner  
Human Resources  
Used the software for: Less than 6 months

### "Bigin- no small CRM"

July 5, 2022

5.0

LOVE LOVE LOVE the impact it is having on my business. We went from being 'sticky notes and spreadsheets' to an all in one robust platform literally overnight. And once we started using both the web version and the app- things are not falling through the cracks like they were at one point.

Pros

This product is extremely easy to use!! The out of the gate functionality is very intuitive to use and begin leveraging.

Cons

The only thing is to have a feature that lets you 'test' the functionality in a 'sandbox' before just jumping in with clients. We created a work around the just add our team as 'clients' and see how the functionality works before subjecting clients to 'learn as we go'.

Review Source

Arman R.  
Marketing  
Marketing and Advertising  
Used the software for: I used a free trial

### "Simple to use, Easy to set up and Everything an SME needs"

April 26, 2022

5.0

Pros

I'm absolutely in love with Zoho Bigin. I was looking for a tool to manage the sales team in our small business but there wasn't any simple tool to help an SME in managing their team, every other tool was complicated. They are simple to use, easy to set up and have everything you need.

Cons

I am unable to edit the last name on the CRM under contacts, some fields are uneditable and I wish they work on giving an option to edit.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Review Source

PG

Paul G.  
Business Development  
Facilities Services  
Used the software for: Less than 6 months

### "Excellent value for the money"

April 25, 2023

5.0

excellent product excellent service

Pros

Easy to use; powerful features; great views and filters

Cons

could use a reports module but that is all that is lacking

Reason for choosing Bigin by Zoho CRM

great value

Review Source

CR

Carlson R.  
CEO  
Computer Software  
Used the software for: Less than 6 months

### "My experiense "

January 17, 2024

5.0

Pros

is easy to use, great to manager my pipelines and leads

Cons

the integration with another marketing plataform

Alternatives considered

[RD Station](https://www.capterra.com/p/180098/RD-Station/)

Reason for choosing Bigin by Zoho CRM

price and the support to my team. I don't like it

Review Source

Risna F.  
Caligrapher  
Graphic Design  
Used the software for: I used a free trial

### "Bigin is an amazing CRM"

November 11, 2022

5.0

Bigin is an amazing CRM for small scale business owners. I am a Caligrapher and engraver selling personalised gifts online on my website \[SENSITIVE CONTENT\] and begin works very smooth for me and is convenient to work with.

Pros

The software is very easy to use and integrate with other zoho apps.

Cons

I wish there are more integrations and a landing page option to capture leads

Review Source

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