# Page 20 | Bigin by Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is Bigin by Zoho CRM the right Small Business CRM solution for you? Explore 722 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews

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Bigin by Zoho CRM

4.7 (722)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 20 - Reviews of Bigin by Zoho CRM

## Showing most helpful reviews

Showing 476-500 of 722 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Manivarman A.  
Customer Success Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Simple Things reach great lengths "

July 3, 2020

5.0

It has been an awesome experience with the product as well as the support.

Pros

Simple easy to use UI. Navigation is awesome. Straight up pipeline focused with necessary workflows automation

Cons

Contact to account look up is available the vice versa isnt there hence there is difficulty while selecting a contact during deal creation

Alternatives considered

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)

Review Source

PR

Philip R.  
Sales  
Marketing and Advertising  
Used the software for: I used a free trial

### " Essential CRM Tool for Small Businesses"

August 27, 2023

5.0

Pros

Straightforward initial setup, suitable for all skill levels.User-friendly design with an intuitive interface that simplifies navigation.Allows users to build valuable customer relationships instead of struggling with the software.

Cons

It could use more detailed reporting and a bit more customization on layouts.

Review Source

Habeeb A.  
CEO  
Financial Services  
Used the software for: I used a free trial

### "Simple yet effective"

November 1, 2022

4.0

Very good, it was easy to setup, easy to use and clearly displays progress/

Pros

Bigin is a simple yet effective tool. Very easy to setup and low learning curve. It helps us manage our sales pipe and easily see the performance of team members.

Cons

However the free version is very limited. That is where they can make a bit better.

Review Source

GR

Guillaume R.  
Consultant en stratégies digitales  
Accounting  
Used the software for: Less than 6 months

### "Un CRM Efficace"

April 21, 2022

5.0

De la prise de contact à la vente, je pilote mon activité dans Bigin. Etant indépendant ce CRM adapté pour une petite entreprise me permet de presque tout faire. Sa connexion avec Zoho mail et Zoho meeting est un plus pour moi qui utilise également ces deux solutions.

Pros

J'aime particulièrement la simplicité d'utilisation et l'interface claire et efficace.

Cons

Une integration directe avec Zoho booking serait un plus.

Reason for choosing Bigin by Zoho CRM

J'ai choisi Bigin car son interface simple le rend efficace. Il n'y a pas trop de fonctionnalités innutiles pour une petite entreprise mais l'essentiel y est !

Review Source

NI

Natesh I.  
Partner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Bad experience with Bigin"

January 24, 2021

1.0

It was good & i was very happy till i found all my accounting data was not integrated and had to add contacts manually

Pros

Integration with GSuite Tasks / Calendar

Cons

The worst is it does not integrate with Zoho Books, there is not point. I spent time exporting contacts from books and importing to Bigin and then realised this is foolish to do. They promised to integrate with books but they also suggested to use zoho flow another paid application. This is not fair as why should i keep paying for applications, they should have offered zoho flow for free as it is their fault when CRM is not integrated with books/accounting

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Bigin by Zoho CRM

To ensure zoho books integration should work and felt natural extension

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

To ensure zoho books integration should work and felt natural extension

Review Source

Response from Zoho

February 19, 2021

Hello Natesh! Thank you for taking your time to share your feedback. We're happy to let you know that Bigin's native integration with Zoho Books is ready and is live as part of our Early access program. We really hope that you find this useful. As always, you can reach out to us anytime if there's anything else that you need to help with. Thank you!

SB

Steven B.  
Associate  
Real Estate  
Used the software for: Less than 6 months

### "Simple & Affordable "

November 21, 2023

5.0

Positive. Doing research on my own time to figure it out better.

Pros

Affordable and easy to use. Easy way to track contacts and organize them.

Cons

No tutorial once you first get it. Had to do some discovery on my own.

Review Source

JM

John M.  
CFO  
Venture Capital & Private Equity  
Used the software for: 2+ years

### "Starting to implement Bigin"

September 20, 2022

5.0

The Zoho team is always great. We have high expectations for Bigin too - but are just starting to implement it.

Pros

The interface is very easy to use. The cards are a great visual to help move deals through the pipeline.

Cons

The double data entry is something we need to discuss and determine whether to build an API to Bigin.

Review Source

Anshul G.  
Director  
Building Materials  
Used the software for: I used a free trial

### "Recommend using Bigin"

November 15, 2023

5.0

Pros

Easy to setup and use. Multiple users can collaborate.

Cons

Nothing as such. Have liked using Bigin till now..

Review Source

PA

Prabhat A.  
Founder  
Education Management  
Used the software for: I used a free trial

### "Excellent for small businesses"

December 30, 2023

5.0

Pros

Easy to use, easy to integrate, not overly complicated like other CRMs

Cons

Limited integrations, can have slightly more comprehensive workflow capabilities

Review Source

Response from Zoho

January 3, 2024

Thank you for your review! We're thrilled to know you're enjoying Bigin. 🙌 Do drop us an email with the integration and workflow requirements you're looking for. We'd let you know if we have the feature in the works! If you need an immediate solution to integrate a specific app that we don't currently offer, you can always integrate the app with Zapier or Zoho Flow. Need help with this? Reach out to bigin@support.com and we'll be happy to assist you!

GP

Gleno P.  
CWO  
Accounting  
Used the software for: I used a free trial

### "Muito bom para começar"

October 3, 2023

5.0

Pros

Versão gratuita para começar. Ele é um sistema completo com aplicativo móvel.

Cons

Na versão gratuita há muitas limitações.

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Bigin by Zoho CRM

Preço e possibilidade mais fácil de para uma migração futura para o Zoho CRM.

Review Source

MM

May M.  
Marketing Manager  
Hospital & Health Care  
Used the software for: I used a free trial

### "Easy to use and integrate with other Apps"

November 18, 2022

5.0

very good. I would recommend to anyone

Pros

easy to create workflows and to manage contacts

Cons

the webinar was useful, but I did not like that I had to sign up for it and wait almost a week to join a live one. I would have preferred a pre-recorded tutorial

Alternatives considered

[Ontraport](https://www.capterra.com/p/220784/Ontraport/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Bigin by Zoho CRM

price was better & Bigin is simpler/geared towards a smaller company

Review Source

IS

Irving S.  
General Manager  
Hospitality  
Used the software for: Less than 6 months

### "A basic , entry-level CRM"

September 8, 2020

5.0

We have had a great experience with Bigin, it was a great alternative while lowering our costs. It offers a great value for the money we pay for it.

Pros

While trying to lower our costs derived from the health crisis, we searched for CRM alternatives and ultimately we choose Bigin, due to their clean interface and the functionality they offer, as well as their low price (but great value overall)

Cons

Limited number of custom fields, no email templates and difficult to create email templates on my own.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Reason for choosing Bigin by Zoho CRM

mainly price, but it has a lot of functionality. It will also be easy to migrate to Zoho CRM, when the situation allows for it.

Switched from

[Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)

Cleaner interface, best price

Review Source

VR

Verified Reviewer  
Senior Marketer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great Service"

January 25, 2024

5.0

Pros

I recently had the opportunity to explore Zoho Bigin, and I must say it has proven to be a game-changer for our small business. As a comprehensive Customer Relationship Management (CRM) solution, Zoho Bigin stands out for its user-friendly interface, robust features, and seamless integration capabilities.

Cons

I haven't experienced any dislike so far

Review Source

VR

Verified Reviewer  
Product Management Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "Must have tool for Business Development!"

December 22, 2022

4.0

Using it for lead management and Scheduling followups. The notes section is so handy for each tab!

Pros

It has a rich feature set which is very useful for a Business Development team. The reminders are a lifesaver along with fast movement across pages. The notes section is so handy for each tab! Easily a recommendable product.

Cons

Not a con, but it requires some time to learn this tool because of the whole host of features that it has. Apart from that, all is good.

Review Source

MJ

Mili J.  
Consultant  
Management Consulting  
Used the software for: I used a free trial

### "A easy to adopt CRM for small business"

January 4, 2023

5.0

A sound quality cloud-based software with the flexibility and the most attractive is its pricing.

Pros

It's inexpensive and easy to use and a good buy for first-time users and non-technical companies.

Cons

The number of pipelines, inbuilt workflows are limited.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Reason for choosing Bigin by Zoho CRM

As first time user it is good choice to start.

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Costly for Indian market.

Review Source

FD

Francis D.  
Owner  
Wholesale  
Used the software for: Less than 6 months

### "Simple and easy to use system"

January 15, 2024

4.0

I really liked. Most probably I will start using other systems from Zoho ecosystem.

Pros

It is very simple and easy to onboard. I was able to use the system within 1 week including self learning.

Cons

For contact name, they have kept second name as system default (Mandatory) which cannot be changed. I would like to keep First name as a mandatory field and keep second name as not Mandatory field.

Review Source

VR

Verified Reviewer  
Revenue Manager - owner  
Hospitality  
Used the software for: I used a free trial

### "Very good CRM to start your business"

December 1, 2021

5.0

Very nice and intuitive. UX on highest level

Pros

Easy of use, has the most functions that we use. Possibility to easy upgrade to Zoho CRM

Cons

I\`m missing the task management or at least integrations with basic task management tools like Asana or Click Up. These are available in Zoho CRm

Review Source

SP

Stanley P.  
Lead Data Scientist  
Real Estate  
Used the software for: I used a free trial

### "Zoho Bigin CRM Review"

March 9, 2022

5.0

I think Zoho CRM solves my business problems, specifically the facility to add a new client and keep track of it.

Pros

It's really easy to use because of its interface and the position of each feature. It's very intuitive, even if someone hasn't previously used another CRM.

Cons

There are some features for a client that cannot be removed, or they're by default, so it's difficult to be hiding each of them.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Bigin by Zoho CRM

The price

Review Source

VR

Verified Reviewer  
Diretor  
Education Management  
Used the software for: I used a free trial

### "Honestidade"

June 13, 2022

5.0

Fenomenal

Pros

A sinceridade que prometeu entregar ao usuário. A verdade é que não "basta ser honesto, deve parecer honesto."

Cons

O tempo de teste de 15 dias é fundamental pra gostar do software.

Review Source

VR

Verified Reviewer  
business head  
Building Materials  
Used the software for: 6-12 months

### "Best crm software"

January 13, 2023

5.0

Pros

it was easy integrated and migrated from previous crm

Cons

should include more free features in this software

Review Source

Tim K.  
President  
Construction  
Used the software for: I used a free trial

### "BiginTrial"

September 13, 2023

4.0

Good.

Pros

Easier to use than a lot of more complex CRMs, Budget friendly.

Cons

Didn't have a calendar view when we first started but does now. Still trying to determine if it has the functionality we require.

Reason for choosing Bigin by Zoho CRM

cost, simplicity

Review Source

DM

David M.  
Client Acquisition Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Bigin CRM"

April 10, 2023

5.0

Pros

The flow of the platform is smooth and intuitive, making it simple to navigate and manage my tasks efficiently. The customization options are also fantastic, allowing me to tailor the CRM to my specific business needs.

Cons

That I have to pay for every user, so it would be very good especially on early stage if you can at least start with two users. Talking as a small business

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)

Reason for choosing Bigin by Zoho CRM

Because it allows me to try before paying for the product

Review Source

KK

Katinka K.  
Owner  
Photography  
Used the software for: I used a free trial

### "Free trial user"

July 12, 2023

4.0

It's been good

Pros

It's a low cost version of a CRM which included a sales pipeline and customer driven records

Cons

Not sure yet as I am just new to using it

Alternatives considered

[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)

Reason for choosing Bigin by Zoho CRM

Because of the cost

Review Source

LLS

Luyolo Leroy S.  
Business Development Consultant  
Marketing and Advertising  
Used the software for: I used a free trial

### "CRM Experience using Zoho Bigin "

December 5, 2021

5.0

Client activity is consistent and I don't forget deals

Pros

The Deal stages and Dashboard features are what I use the most. I am able to keep track of my progress and set activities for myself.

Cons

Probability feature for each deal stage would be helpful to estimate what I could close off with on the month

Reason for choosing Bigin by Zoho CRM

Pricing was one of the main factors, ease of use was the second major factor

Switched from

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

Pricing was one of the main factors, ease of use was the second major factor

Review Source

VR

Verified Reviewer  
Lead- Marketing  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great software for small businesses"

June 12, 2022

5.0

Pros

Economical and easy to use. Could assign new comers rapidly to this

Cons

Some features are missing which are necessary

Review Source

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