# Page 23 | Bigin by Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 23 - Is Bigin by Zoho CRM the right Small Business CRM solution for you? Explore 722 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews

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Bigin by Zoho CRM

4.7 (722)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 23 - Reviews of Bigin by Zoho CRM

## Showing most helpful reviews

Showing 551-575 of 722 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

fA

faith A.  
sales/procurement manager  
Information Technology and Services  
Used the software for: 6-12 months

### ""The complete CRM package you can ever need""

January 28, 2021

5.0

Quite good and offers value for your money, once one can get the hang of it, its smooth sail all the way, and once they can improved on it better, it definitely will be the stock Software for all management task

Pros

Bigin Zoho CRM makes business achieve organizational aims and objective a lot faster and manageable, from leads creation, marketing ,to finance productivity and eventually sales, every process is captured and monitored. whenever I get called upon for presentation my number one go to CRM is Bigin Zoho because it gives me comprehensive Report of my leads so far, solid email marketing and full automation of tasks when I don't have the time to repeat a task.

Cons

Despite the fact that I choose Bigin Zoho CRM, I am of the opinion that some features can be better improved on: Limited customer support, they don't really go the extra mile when one is faced with a problem also the initial set up can be tiring as it requires a lot entry to be done manually. More also when extracting data from excel sheet and a column or row variation occurs with Bigin Zoho CRM templates, it doesn't self correct rather it extract the data so and this may cause variation in data presentation if one is not careful.

Review Source

MT

Marco T.  
Founder  
Human Resources  
Used the software for: Less than 6 months

### "Great CRM for Small Business"

January 2, 2024

5.0

Pros

Price and technology available inside the plataform.

Cons

Don't have any cons so far. My experience have been great.

Review Source

MC

Michel C.  
Co-founder  
Information Services  
Used the software for: Less than 6 months

### "It's a great software for small business"

February 21, 2023

5.0

Pros

The interface is very simple and the price is very googd by the offer

Cons

There is no some native integrations that I need, but I can solve this gap with zapier.

Review Source

vJ

venkatesh J.  
founder  
Education Management  
Used the software for: 1-2 years

### "Best CRM and value for money"

April 9, 2023

5.0

it's easy,fast and helps me organize.

Pros

telephony is the best feature., i like the layout which is easy and customizable.

Cons

the colour green which is the layout color.

Review Source

RJ

Randy J.  
Sales Manager  
Construction  
Used the software for: I used a free trial

### "Bigin for contractors"

November 23, 2022

5.0

Like the Bigin product as we are looking for a start up CRM to keep our sale on track.

Pros

I like to easy of use and you are bale to get started right out of the box.

Cons

I found it a bit hard to figure out some automation

Reason for choosing Bigin by Zoho CRM

Easy to use and reliable

Review Source

OR

Omer R.  
Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Easy to use"

October 25, 2022

4.0

Very good.

Pros

Drag and drop is one of the features that we like the most

Cons

Does not sync instantly when you create contacts.

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Bigin by Zoho CRM

Longer free trial. Needed only simple features to begin with.

Review Source

CC

Charlie C.  
Business Development Executive  
Financial Services  
Used the software for: I used a free trial

### "Free Trial"

May 12, 2022

4.0

Inexpensive and simple CRM, it gets the job done.

Pros

Bigin has a nice interface and is easy to use, however, I would like to see some more complicated features added such as bulk deal creation and an expansion on workflow automations

Cons

I did not like how tedious it was to import a list of deals every time, rather than simply selecting the contacts in Bigin itself and bulk creating deals.

Review Source

BG

Bernar G.  
Project Manager  
Computer Software  
Used the software for: Less than 6 months

### "Zoho Bigin, ideal para pequeñas empresas"

December 4, 2022

4.0

Pros

Está muy bien para empresas que todavía no tienen CRM. Es sencillo y no tiene mucha complicación.

Cons

Una vez crece tu empresa tendrás que mudarte a Zoho CRM para tener un crm con más potencia, por lo que recomiendo empezar con Zoho CRM aunque utilices pocas funcionalidades , por si crece tu empresa no tengas que hacer el cambio que puede ser un poco tedioso o necesites de ayuda de un partner premium de Zoho.

Review Source

PV

Piyush V.  
Product Manager  
Retail  
Used the software for: Less than 6 months

### "Zoho Bigin Review "

December 25, 2023

5.0

It's good would like to explore more Bigin's features

Pros

All the features are good. It has a user friendly UI and easy to use.

Cons

Limited options when it comes to sending messages to customers

Review Source

NW

Niki W.  
CRO  
Information Technology and Services  
Used the software for: I used a free trial

### "So Far So Good"

February 6, 2023

5.0

Pros

I have only used the Trial so far, but I'm really liking it.

Cons

Nothing so far. I've only used the Trial version. I'll learn more as I integrate other platforms.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Reason for choosing Bigin by Zoho CRM

Ease of use.

Review Source

JZ

Janete Z.  
Comercial  
Facilities Services  
Used the software for: Less than 6 months

### "Melhor CRM"

November 30, 2023

5.0

Pros

Facilidade de utilização, prático, eficiente.

Cons

Gostei de todos os recursos e opções oferecidas.

Review Source

RS

Ramninder S.  
CEO  
Staffing and Recruiting  
Used the software for: I used a free trial

### "Usefull for startups "

July 26, 2022

5.0

Pros

I am using this software from last months and this is highly effective to map sales and support customers.

Cons

I want to suggest to developers that only automation is there you should work on. Automate process will make this CRM unbeatable.

Review Source

Clayton P.  
Broker Real Estate  
Real Estate  
Used the software for: Less than 6 months

### "contact management"

March 4, 2022

5.0

Pros

its easy to implement and very effective.

Cons

not found anything wrong for the moment.

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Review Source

BB

Ben B.  
Eng  
Electrical/Electronic Manufacturing  
Used the software for: I used a free trial

### "Easy to use "

November 23, 2023

4.0

Pros

the simple way that you can find out everything in a easy way

Cons

limitation of the futures in Bigin by Zoho CRM

Review Source

VR

Verified Reviewer  
General Manager  
Education Management  
Used the software for: Less than 6 months

### "Great option for SMEs"

May 10, 2022

5.0

Pros

\- Easy to Navigate - Many options for integration - Customizable - Fast response from customer support

Cons

So far nothing significant. Hope it stays that way.

Review Source

JC

Jeff C.  
Especialista em eCommerces  
Executive Office  
Used the software for: Less than 6 months

### "My experience with Bigin is being amazing."

November 2, 2022

5.0

In 30minutes my team was able to use the platform.

Pros

The features is complete to mid business.

Cons

More integrations with platforms globals.

Review Source

RB

Rashi B.  
Manager - Growth  
Management Consulting  
Used the software for: I used a free trial

### "A simple, easy to use CRM for the beginers"

November 28, 2023

4.0

Pros

As the name suggests, it really helped me getting up to speed without really knowing anything about CRM. This ease of use is the most interesting aspect of Begin.

Cons

Not yet explored all features - but within my limited use, I didn't find intelligent agents that might help managing leads better. E.g., once I add a company - the platform doesn't fetch "known from public domain" information about the company that might help me managing/shaping my deals better.

Review Source

JA

Janan A.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "This software just works."

July 12, 2022

5.0

Pros

It helps to keep a track of where all our customers are in the sales process in a place where the whole team can see. Plus, it is easy to learn so training my fellow employees was no problem.

Cons

It seems to be built for big sales rather than a lot of small sales, which is what we are trying to do. In that way, it can be a little cumbersome.

Review Source

DPS

Digvijay Pratap S.  
Sales Head  
Information Technology and Services  
Used the software for: Less than 6 months

### "Happy with the Bigin."

June 27, 2022

5.0

I am quite satisfied till now.

Pros

Ease of Use. Systematic Tracking of Leads

Cons

You can make it much better from the UI front.

Alternatives considered

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)

Reason for choosing Bigin by Zoho CRM

Ease of use. Affordability

Review Source

JA

Jesus A.  
Commercial Director  
Retail  
Used the software for: Less than 6 months

### "Value for your Money"

December 4, 2023

5.0

Great app for small companies very easy to set up

Pros

Ease of implementation Ease of use Integrations

Cons

Would like to have more connections with social media

Review Source

LM

Lewis M.  
Director  
Consumer Services  
Used the software for: I used a free trial

### "Excellent Value "

March 25, 2023

5.0

Fantastic.

Pros

Ease of use, affordable, works very well. It's built very well.

Cons

I wish it had customer billing built in with a customer portal.

Review Source

FB

Fouad B.  
Sales Manager  
Real Estate  
Used the software for: I used a free trial

### "CRM Review"

April 8, 2024

4.0

Pros

Easy touse and price compared to other competitors

Cons

The limitation of integration with other systems

Review Source

JL

Jonathan L.  
Property Specialist  
Real Estate  
Used the software for: I used a free trial

### "Love this product!"

January 30, 2024

5.0

Pros

It is easier to use when compared to our last CRM

Cons

Sometimes the customer support takes a long time to respond

Switched from

[Freedom ERP](https://www.capterra.com/p/204636/entERPrise/)

Freedomsoft made everything more difficult than it need to be

Review Source

JH

Jenn H.  
Business Operations  
Electrical/Electronic Manufacturing  
Used the software for: I used a free trial

### "Strong starter product for early teams"

June 12, 2023

4.0

Pros

Bigin is straightforward and simple to use, especially for early-stage / small businesses. The platform is customizable enough to fit the needs of most small businesses.

Cons

The customer support team, while responsive, is not particularly effective at actually resolving issues. I had to reach out to the team multiple times, over the course of multiple weeks, in order to resolve a simple ticket.

Review Source

JT

Jan T.  
Director  
Pharmaceuticals  
Used the software for: I used a free trial

### "Starting with a simple CRM"

May 16, 2023

5.0

We are creating leads for a free online shop by targeting alternative health care praticioneers.

Pros

It was easy to import massive amounts of contacts from CSV files into the Bigin database. It is equally easy to assign contacts to team members for lead generation. Because our organization uses already other Zoho products, the learning curve for Bigin is modest.

Cons

During the free trial, missing features became not apparent. IF we find out that our requirements outpace Bigin, we will upgrade to another Zoho CRM.

Reason for choosing Bigin by Zoho CRM

Simplicity

Review Source

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