# Page 3 | Bigin by Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Bigin by Zoho CRM the right Small Business CRM solution for you? Explore 730 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews --- Bigin by Zoho CRM 4.7 (730) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Bigin by Zoho CRM ## Showing most helpful reviews Showing 51-75 of 730 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BR Brett R. Director Financial Services Used the software for: Less than 6 months ### "Full featured with very little bloat" September 22, 2025 5.0 I'm enjoying using Bigin. Other CRMs may 'do' more, but often get in the way. If you're purpose is to manage pipelines, clients and communication - Bigin is simple, inexpensive and can be upgraded to ZohoCRM with a few clicks. Pros Value, good support. What you need and very little of what you don't for CRM. Ties in well with other Zoho products Cons The ties to other Zoho products can limit your choice. Not as much customizable as others - but that's also a positive in many ways. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Cost, clear upgrade path if we outgrow it and ease of use. Review Source VR Verified Reviewer Ceo Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "clean, visual pipeline management interface and overall focus on simplicity" November 17, 2025 4.0 Sales reps spend less time on administration and more time focusing on leads. You can literally drag-and-drop a deal to the next stage and have the associated automation trigger instantly, which saves significant time. Pros Bigin is specifically designed for small businesses and is built to manage only the necessary pipeline functions. It cuts out the bloat you find in larger CRMs, making it incredibly fast to onboard a new team member and easy to navigate daily. Cons If I had to pick one area I found less optimized, it would be the depth of third-party integrations, particularly with lesser-known or niche marketing automation tools Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Bigin by Zoho CRM As a CRM its flexible immediate and very easy to deploy Review Source SH Stephen H. Chief Strategy Officer Computer Software Used the software for: Less than 6 months ### "Premium 5-star product at an unbeatable price" November 26, 2025 4.0 Overall, it is a great product—ideal for small businesses or startups that do not have a large sales team, but still need more automation to manage sales processes with limited resources. Pros I like the comprehensive features typically found in more costly software such as Salesforce, but at a very affordable price. Cons The loading time of certain page can be improved, as it sometimes freezes when attempting to log in. Review Source RW Ronald W. CEO Education Management Used the software for: 1-2 years ### "nbox-native pipeline CRM that our team actually uses" September 8, 2025 5.0 We’re a study-abroad agency, and most leads start in Gmail. With Bigin, turning an inquiry into a tracked Contact + Deal, attaching the email, and scheduling follow-up takes under a minute. The pipeline view gives instant visibility on who’s waiting on what, hand-offs are cleaner because every email and note is on the record, and our team actually keeps the CRM updated because it’s simple and fast. For small to midsize teams that live in their inbox and need a trustworthy pipeline, Bigin hits the sweet spot on power vs. simplicity. Pros Fast, clean pipeline view; effortless lead capture from email/web forms; the Gmail add-on saves time; tasks and reminders keep our team consistent; mobile app is reliable at events. Cons Advanced automation/reporting and complex sales processes are limited versus full Zoho CRM. Would love deeper custom field mapping during quick capture and richer email sequences. Review Source SD Sromon D. Head of Corporate Relations Marketing and Advertising Used the software for: I used a free trial ### "Cost effective and just the right fit " January 30, 2026 5.0 it made the organiztaion;s business development efforts streamlined. Smooth mapping of progress with. business development initiatives were easily tracked and mapped Pros workflow automation, lead stage mapping, cost effective, pipeline management, outreach automation, lead generation Cons the sales team has not been as transparent as i would like them to be and some features are hard to identify making support inevitable Review Source YN Yves N. International Sale Director Oil & Energy Used the software for: 2+ years ### "Lowest price for the most features" June 23, 2025 5.0 easy to learn, to use, to implant with any system. Up and running in one hour. Can be linked to Outlook. You know when prospect opend your email. Pros price without compromise. Very intuitive. Drag and drop approach. Kaban view for Pipeline. Contact list easy to fill in. Cons Speed, but not a deal breaker. Some options available only on the Premier subcription. But not mandatory. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM The express subscription had everything unlike Hubspot had a more expensive options Review Source DC Diego C. Gerente de Ventas Insurance Used the software for: I used a free trial ### "BIGIN ES GENIAL" June 26, 2025 5.0 Llevo 2 meses utilizándolo, aun no salgo del periodo de prueba. Pero estos dos meses han sido muy buenos, me a ayudado a llevar un mejor control de mis ventas, y de las pólizas que deben renovarse. eso en mi negocio es crucial, y por eso estoy super contento con Bigin Pros Es muy fácil de utilizar. Tiene un muy buen equipo de soporte técnico. y con muchas características adicionales que te ayudan a mejorar tu experiencia Cons Que aun no puedo exportar los contactos creados en Bigin, para tenerlos en mi correo o teléfono celular. Review Source JA Jaime A. ADMINISTRADOR DE EMPRESAS Information Technology and Services Used the software for: Less than 6 months ### "Experiencia con BIGIN by ZOHO" February 4, 2026 5.0 Experiencia satisfactoria con el uso de la herramienta, soporte excelente, y cursos online para que sea autogestionable. Pros Es muy intuitivo, fácil de usar, y bastantes beneficios. Permite conectar con Zoho Mail, para administrar los leads. Cons Es un sistema que cumple con todos los requerimientos de un software para iniciar actividades comerciales B2B. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bigin by Zoho CRM Más fácil de usar, intuitivo y con mejor soporte Review Source Arun J. Business Owner Information Technology and Services Used the software for: 6-12 months ### "Best CRM tool for small business" June 25, 2025 5.0 Great tool for small businesses to have overall visibility of the sales efforts and individual contributions. Pros Bigin is the best CRM tool for small business entrepreneurs, especially with few team members. It is helpful for converting contacts to clients. Also, we can get visibility of team members' efforts in the sales conversion process. Cons It is not easy to import data from Zoho books, which is essential for getting all the data at one place. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM Easy to use and i already use few other products from Zoho. Review Source VB Valentin B. Resp Co Food & Beverages Used the software for: Less than 6 months ### "J'adore ce CRM" April 1, 2026 5.0 Bigin nous permet d'avoir un suivi complet de la prospection jusqu'au réassort pour tout nos partenaires commerciaux. Commerce et ADV l'utilise quotidiennement. Pros Ce CRM est réellement top. Il permet d'avoir un suivi excellent de nos clients et prospects. Simple d'utilisation, je recommande pour toutes personnes/ entreprises Cons Honnêtement, aucun aspect négatif pour le moment. Il est complet, que ce soit au niveau des fiches contacts/ entreprise que les pipelines de ventes. Review Source JT June T. owner Real Estate Used the software for: I used a free trial ### "our experienced with Bigin Zoho CRM" April 5, 2025 4.0 Review for Bigin CRM by Zoho Bigin CRM is a fantastic solution for small businesses and startups looking for a simple yet effective CRM system. What really stands out is its user-friendly interface – it’s clean, intuitive, and doesn’t overwhelm new users with unnecessary complexity. Setting up pipelines, tracking deals, and managing contacts is incredibly easy and streamlined. One of Bigin’s strongest features is its mobile app – it’s responsive, well-designed, and allows you to manage your leads on the go. The automation and integration capabilities (especially with other Zoho apps) are also quite powerful, considering the affordable pricing. That said, while it works wonderfully for small teams, it might feel limited for businesses that require more advanced customization, analytics, or enterprise-grade features. Overall, Bigin CRM is a reliable, efficient, and cost-effective tool for teams that need a no-fuss solution to manage customer relationships and sales pipelines. Pros simplicity and customisation Overall, Bigin CRM is a reliable, efficient, and cost-effective tool for teams that need a no-fuss solution to manage customer relationships and sales pipelines. Cons the interface is not as beautiful as monday.com Review Source SH Suhayl H. Director Marketing and Advertising Used the software for: I used a free trial ### "Awesome CRM" February 28, 2026 5.0 Pros It’s easy to use and very affordable for small and medium-sized businesses. Also the automations are a gamechanger. Cons There aren't any real cons because it’s an entry level CRM. I would just include easier WhatsApp intergration where one can easily open a chat through the app. Switched from [Privyr](https://www.capterra.com/p/10031573/Privyr/) The Kanban view that makes it easier to keep track of leads Review Source SC Shourya C. Founding Partner Real Estate Used the software for: Less than 6 months ### "Easy to Use Beginner CRM" April 9, 2026 5.0 Overall, my experience with has been very positive. It's simple, reliable, and effective for managing day-to-day CRM Pros I like the exceptional simplicity and user-friendly interface, which allows small businesses to transition away from spreadsheets without the steep learning curve of complex, traditional CRMs. Cons the biggest drawbacks of include limited customization options for fields, a lack of advanced automation for complex workflows, and limited third-party integrations Review Source JA Jul A. Technical Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great CRM product for a small startup" June 12, 2025 5.0 We just downloaded the free trial and were working after about one hour. We downloaded the empty template for Company and Contacts, which we filled in from our existing spreadsheet. This is a relational model so we imported first Company then Contacts and all fit well. Since then our sales people have used it successfully for new prospects and existing contacts. We have not yet been able to create a pipeline that meets our needs. The online seminars and occasional emails from the company were extremely useful. Pros \- Immediate Ease of Use - Clear structure based on a relational model - Excellent content in Free seminars - Good communication with sales and support staff Cons \- Limited options without extra payments (though expected) - Less clarity in building more complex pipelines Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[Pipeliner CRM](https://www.capterra.com/p/125911/Pipeliner-CRM/) Reason for choosing Bigin by Zoho CRM We compared price, ease of install, features Review Source NV Natalia V. BDM Media Production Used the software for: 6-12 months ### "Streamline Your Virtual Reality / Animation Organization with Zoho Bigin CRM" November 19, 2024 5.0 Zoho Bigin has been a game-changer for our virtual reality company. It helps us organize client interactions, track leads, and stay on top of our sales pipelines with ease. Its user-friendly interface allows our team to onboard quickly, and the automation tools have saved us significant time. For a growing VR company, Bigin strikes the right balance between simplicity and functionality. Highly recommended for businesses looking for a cost-effective, reliable CRM to enhance their client management processes! Pros As a virtual reality company, we find Zoho Bigin an excellent CRM for managing client relationships and tracking our project pipelines. Its customizable pipelines are perfect for managing our VR projects, from initial client inquiries to project delivery stages. The integration with other Zoho tools, such as Zoho Projects and Zoho Desk, helps us streamline communication across teams and track progress effortlessly. Its mobile app allows us to stay updated during client meetings or fieldwork, which is invaluable in our fast-paced industry. As a virtual reality company, we find Zoho Bigin an excellent CRM for managing client relationships and tracking our project pipelines. Its customizable pipelines are perfect for managing our VR projects, from initial client inquiries to project delivery stages. The integration with other Zoho tools, such as Zoho Projects and Zoho Desk, helps us streamline communication across teams and track progress effortlessly. Its mobile app allows us to stay updated during client meetings or fieldwork, which is invaluable in our fast-paced industry. Cons While Zoho Bigin works well for smaller teams or straightforward processes, we occasionally find it limited when dealing with more complex VR project workflows. Features like advanced reporting and in-depth analytics could be improved to better support data-heavy businesses like ours. We’ve also experienced minor challenges when integrating with third-party tools specific to the VR industry, though Zoho's customer support has been responsive. Review Source SPU Sai Pradiktha U. MR Hospital & Health Care Used the software for: I used a free trial ### "Trial Experience" November 12, 2025 4.0 a small or mid-sized team (sales/marketing oriented), looking for a lightweight CRM rather than a heavy, enterprise system, Pros Simple, intuitive, and easy to set up — perfect for small teams. Pipeline view gives clear visibility of deals and follow-ups. Affordable pricing with strong mobile access and Zoho integrations. Cons Limited advanced automation and workflow options. Reporting features could be more customizable. Some third-party integrations require extra setup. Review Source VA Vinit A. Business Head Information Technology and Services Used the software for: I used a free trial ### "Simple, Reliable, and Easy-to-Use CRM" February 6, 2026 5.0 Overall, my experience with has been very positive. It’s simple, reliable, and effective for managing day-to-day CRM activities. Pros Simple, intuitive interface with just the right features for small teams-easy to adopt and use daily. Cons Limited advanced customization, but it’s understandable given how lightweight and beginner-friendly the product is. Review Source SM Sergio M. CEO Biotechnology Used the software for: 6-12 months ### "Simple, Cost-Effective CRM with Smooth Pipeline Management" June 4, 2025 4.0 My overall experience with Bigin by Zoho has been very positive, especially for small sales teams that need a straightforward pipeline-centric CRM without the complexity or cost of a full-scale system. In practice, Bigin’s clean Kanban-style interface makes it easy to visualize where each deal stands at any given moment. Drag-and-drop deal cards simplify daily workflows, and the learning curve for new users is minimal—most team members were up and running within a day. Pros Robust for small to medium sales teams, very intuitive, but lacks some advanced analytics. Drag-and-drop deal cards streamline daily sales workflows. Quick Setup & Onboarding Initial configuration takes just a few minutes; most of the default fields already align with typical sales processes. New users require minimal training to start adding contacts, deals, and tasks immediately. Cons If your team needs deep data slicing (for example, multi-dimensional pivot reports), you may outgrow Bigin quickly. Review Source jS josh S. owner Marketing and Advertising Used the software for: Less than 6 months ### "Simple, Affordable" April 18, 2025 5.0 Really good. Allows for me to grow and expand with features both built in and 3rd-party add-ons. I did the mass email upgrade on another profile I had and it worked well. Pros The screen isn't crowded like I have seen in Hubspot. It's simple and allows me to filter the ways I need to to make calls. The price is very fair for what you get. Cons When trying to make calls and review contact, wish I could show past notes for that person. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) too much going on in the screen and felt like it was a distraction. Review Source CL Carlotta L. Sales manager Furniture Used the software for: Less than 6 months ### "Ottimo CRM! " September 22, 2025 5.0 Pros CRM intuitivo e completo, perfetto per la mia azienda! Risulta essere molto semplice da utilizare e al contempo permette di costumizzare molte funzionalità. Consiglio caldamente Cons Nulla da dire di negativo. mi è capitato di parlare con il personale dell'assistanza clienti che è sempre stato rapido e molto disponibile. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Perchè era troppo complesso e articolato per la nostra organizzazione. Molto confusionario Review Source CW CHRIS W. Sales Director Wholesale Used the software for: 6-12 months ### "BIGIN GREAT VALUE CRM" November 14, 2024 5.0 We like the support, which is local and we can access them via phone Pros We love Bigin because we are a small business and it suits our need for a very good price. It is good value for money Cons Not having a Microsoft 365 Plugin connector, altought I believe it may have one now Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bigin by Zoho CRM Bigin was better value and better in its presentation and also has a very good Product module feature Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hibspot was a little too busy in its functionality Review Source Gábor S. md Think Tanks Used the software for: 6-12 months ### "Great little crm that is ideal for Small and Medium Enterprises" March 3, 2025 5.0 Pros Easy to use and set up, ideal for SME companies. I use it myself and recommend it to others as well as a starter one. Great app and simple automations. Cons Importing leads is a bit tedious process, can be done in 3 steps with 3 different files (first company, then contact, then lead) Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM Less expensive, simpler & more intuitive for Small Businesses Review Source GB Gonçalo B. Marketer Marketing and Advertising Used the software for: Less than 6 months ### "Zoho Bigin is a game-changer for small businesses" June 19, 2025 5.0 It's simple, intuitive, and does exactly what I need without overwhelming me with features I don’t use. The mobile app is a big plus, and automation saves me hours every week. Highly recommend for anyone looking for a lightweight CRM that delivers real value. Pros What I like most about Bigin is how easy it is to set up and use. The interface is clean and intuitive, and it focuses on exactly what small businesses need — no unnecessary complexity. The mobile app is excellent, and the pipeline view makes tracking deals super simple. Cons While Bigin covers the essentials very well, some advanced features (like detailed reporting or integrations) are limited unless you upgrade. It would be great to have a bit more flexibility without needing to switch to Zoho CRM. Review Source BS Brian S. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Straightforward, Flexible and simple" September 3, 2025 5.0 I use Bigin to manage the business side of my coaching — leads, follow-ups, pipelines, you name it. It's not bloated or overbuilt, which is rare these days. I love that I can pair it with my training platform and keep everything streamlined. It works exceptionally well on mobile, which is huge for me since I'm often out with clients. If you're a solo service provider or small team, Bigin is worth checking out. Pros Bigin's clean and simple mobile app is also a big win for me when I'm out with clients—highly recommended if you want flexibility without bloat. Cons There is nothing I dislike about it so far. I'm excited to see the roadmap ahead in the next few years to watch this platform grow Review Source MA Mohamed A. Director Education Management Used the software for: I used a free trial ### "Best Tool For Startups" February 22, 2025 5.0 Begin CRM is an outstanding tool that excels for both operations teams and developers. The pipeline view on the dashboard significantly streamlined our workflow, making tasks much more manageable. The Begin team provided excellent support during onboarding, ensuring a smooth transition. They proactively checked in to see if I needed any assistance and offered straightforward solutions to any challenges I faced. Pros Its very easy dashboard to tracking leads within few minutes Cons Can not tracking whatsapp messages by specific keywords but overall good Switched from [telecrm](https://www.capterra.com/p/213134/TeleCRM/) No Dashboard For Deep Analyzing But Tele CRM also a good tool Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.