# Page 5 | Bigin by Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Bigin by Zoho CRM the right Small Business CRM solution for you? Explore 731 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews --- Bigin by Zoho CRM 4.7 (731) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Bigin by Zoho CRM ## Showing most helpful reviews Showing 101-125 of 731 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JJ Joe J. Marketing Manager Machinery Used the software for: I used a free trial ### "Good CRM For it's price" June 9, 2025 4.0 Pros For the price you pay, it is very intuitive to use out the box and can be customised easily to tailor the pipelines to your needs. Cons While it is good for it's price, it does not come with all the bells and whistles, and some functions, like transferring associated products to connected records require additional coding in the form of custom toppings which can get complicated Review Source YT Yohannes T. CEO Management Consulting Used the software for: I used a free trial ### "“Perfect CRM for Startups: Simple and Effective”" December 7, 2024 5.0 I’ve been using Bigin for a while now, and it’s been the perfect solution for my startup. Unlike larger CRM platforms, which can be overwhelming with complex features I don’t need, Bigin keeps things simple and efficient. The interface is intuitive, and it focuses on the essentials like contact management, pipeline tracking, and task organization—everything I need to stay on top of my operations. The affordability is a huge plus, especially for a small business like mine. Despite its simplicity, Bigin doesn’t compromise on quality. It’s easy to set up, and the integrations with tools like Outlook make managing client relationships seamless. If you’re a startup or a small business looking for a straightforward CRM that just works without unnecessary complexity, I highly recommend Bigin! Pros •Simple and intuitive interface •Affordable pricing •Focused on essential CRM features •Great integrations (e.g., Outlook) Cons Limited advanced marketing tools available, which might not work for larger companies. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I was getting very expensive very quickly. And for my need it was way above what I needed. Review Source VS Vishal S. Sales and Marketing Manager Retail Used the software for: 6-12 months ### "Bigin is good to start with CRM." December 26, 2024 4.0 I have been using Bigin for multiple clients of mine. This is one of the best and the most reasonably priced CRMs to start your business with. Pros The simplisity and the purpose it serves. Just right. Cons Very restricted when it comes to migration and whatsapp modules are a pain for sure. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Zoho CRM is expensive. looking for reasonable optons. Bigin is good. Review Source NG Naveen G. Operations Manager Information Technology and Services Used the software for: I used a free trial ### "Streamlined Efficiency with Outstanding Value" October 10, 2024 5.0 My overall experience with Bigin by Zoho CRM has been highly positive. It offers a smooth, intuitive experience from the start, with an easy setup process that allowed my team to dive in quickly without much training. The interface is clean and user-friendly, making it simple to manage sales pipelines, track customer interactions, and automate routine tasks like follow-ups. Bigin has streamlined our workflow and improved team communication, which has been a major boost for our efficiency. Though it’s perfect for small to mid-sized teams, I do feel that as we grow, some additional features—like advanced reporting and the ability to upload documents—would make it even more beneficial. Despite this, Bigin has provided us with great value for the investment and has had a positive impact on how we handle our sales operations. Pros What I liked most about Bigin by Zoho CRM is how incredibly easy it is to set up and use. The visual sales pipeline makes tracking deals a breeze, and the automation features save a lot of time by handling follow-ups and communication updates. It’s also a cost-effective solution that offers great value for small to mid-sized teams. The simple, intuitive interface makes it easy for any team member to quickly adapt, streamlining our sales workflow and keeping everything organized. Cons What I liked least about Bigin is the limited document handling functionality. There's no option to upload or store documents such as quotes, contracts, or invoices directly in the CRM, which would have been a helpful feature. Additionally, for more advanced reporting or scalability, the platform might feel a bit constrained as your business grows. Some additional customization options in reporting would make it even more powerful. Review Source GS Greg S. President Entertainment Used the software for: I used a free trial ### "Good experience all around" March 27, 2025 5.0 Free trial was easy to set up and user-training was almost unnecessary because of product design Pros ease of use, intuitiveness, and available customization to fit our sales and marketing processes. Cons None so far. The product does everything I need to keep my team organized. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bigin by Zoho CRM Bigin is cleaner, easier, and faster to deploy Review Source Alan P. Assessor de Investimentos Financial Services Used the software for: I used a free trial ### "Minha Experiência com Bigin by Zoho CRM" January 8, 2025 5.0 Ótima! Organizou e agilizou meu trabalho, melhorando minha produtividade. Pros A facilidade de uso e a automação eficiente são os pontos altos. Cons Recursos limitados na versão gratuita, faltam opções avançadas. Review Source JO Jef O. Head of Marketing Machinery Used the software for: 6-12 months ### "Amazing power given the price" October 23, 2024 5.0 BIGIN CRM punches well above its weight class considering its cost. The reality is, it provides enough core function that 80% of small and medium sized businesses needs. I've used SalesForce, AGILE, Workbooks, and Dynamics CRM and BIGIN is comparable for most of what I want to achieve. Pros Bigin is very powerful given its price point. It offers all the basic functions you would likely need. The bolt ons into other ZOHO applications makes it almost infinitely upgradable. Cons The marketing campaign assignment is very limited, and there is limited ways to process sales leads. Alternatives considered [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Reason for choosing Bigin by Zoho CRM Price and functionality, plus transparency on costs. Review Source CP Chiranjeev P. CEO Computer Hardware Used the software for: I used a free trial ### "Best for small and medium Enterprises to get day-to-day task done" April 22, 2025 5.0 If you are running a small or two maize businesses and want a CRM that just works by Zoho is Perfect from Smart work flows to effortless contact management. It has everything you need without being complicated. I have been using it for my laptop and PC Business and it’s help me stay on top of leads and Client service 100% worth it shout out to support at the rate bigin.com for their amazing support. Pros The easy way to create a pipeline and track all that Cons Little bit lagging on iPad and so in my iPhone, so so if possible, clear all the bug’s Review Source HK Henning K. Administrative leader Education Management Used the software for: I used a free trial ### "A good crm-solution with a nice price tag" June 3, 2025 5.0 Bigin has a very dedicated staff who are very eager to help you get going in the process of setting up the program. Pros The pricing policy is very good. It's a nice but simple CRM-program with a price range well suited for small businesses. Cons It has limitations compared to larger CRM-solutions, but it fits our needs very well. If you are looking for a solution with lots of possibilities, you probably should look somewhere else. Review Source MH Marcus H. Sr. Business Analyst Investment Management Used the software for: 6-12 months ### "Great option as a CRM" February 5, 2025 5.0 It has been great - easy to use and after it is set up, it saves a lot if time. Pros I spent hours researching CRMs and this is the one I picked for two different clients. It is very customizable and able to automate many different functions, like emails or tasks. Cons I wish it had more than 50 customizable fields. Alternatives considered [Financial Cents](https://www.capterra.com/p/186837/Financial-Cents/)[Wealthbox](https://www.capterra.com/p/175666/Wealthbox/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Redtail CRM](https://www.capterra.com/p/121349/RedTail-CRM/) Reason for choosing Bigin by Zoho CRM It does what we need and the price point was great Review Source Joey S. owner Food & Beverages Used the software for: Less than 6 months ### "total game changer" December 16, 2024 5.0 a game changer, i have used hubspot but it quickly became a very complicated zone Pros i use bigin with all my other tools on zoho, which are books, desk, sign and forms!! it has been a game changer, the prices are decent and tons of features Cons i think zoho bigin and zoho crm should be one app, there is no need for 2 extra functions, better customer service that understand the proper english Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Bigin by Zoho CRM overall easier to use then hubspot........ Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) overall easier to use then hubspot........ Review Source MB Michael B. Business Dev Manager Semiconductors Used the software for: I used a free trial ### "Just starting to use Bigin" March 4, 2025 4.0 Positive but still uncertain. I need more time with the CRM to see if it's able to do what we need. Pros I liked the modular design of the CRM, which allows you to incrementally add on different modules as you scale as a business. Our company does not yet need all the functionalities of the full-scale CRM, so we can start with Bigin and eventually add more as we scale. Cons The sales presentation I had was rather confusing, and our sales person did not answer a lot of the important questions we had. It seemed like Bigin was able to do a lot of what we wanted, but most of the knowledge came from independent research. Review Source RB Robert B. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Quite please with it and have chosen it for my CRM" January 8, 2025 5.0 Overall pretty good. Support is slow to respond. The programme definitely needs to evolve more in terms of functionality as it is not as intuitive as the competitors Pros Visually it is great with the pipeline style layout Cons Uploading leads is not logical at all. You need to upload seperate CSV's for leads and contacts and it makes the relationship between the two. Furthermore it costs you a record for both leads and contacts even though they essentially joint. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Reason for choosing Bigin by Zoho CRM Monday does not support SMTP connections Switched from [Close](https://www.capterra.com/p/132667/Close-io/) Pricing and the better looking sales pipeline view Review Source MS Manendra S. Construction manager Construction Used the software for: Less than 6 months ### "Zoho bigin review" March 6, 2025 4.0 Zoho bigin provides great value in affordable pricing. I was able to manage a lot of leads very easily with my team without worrying about cost Pros Zoho has easy to use drag and drop pipeline feature Cons Zoho bigin doesn't have native integration with facebook ads Review Source JG Jayson G. Operations Assotiate Machinery Used the software for: I used a free trial ### "Simple and Affordable CRM for Small Businesses" February 25, 2025 4.0 Bigin by Zoho CRM offers a simple, affordable, and user-friendly experience, ideal for small businesses or startups needing basic CRM functionality, though it may feel limited for larger teams or more complex requirements. Pros Simple and Intuitive Interface, Affordable Pricing and Customizable Pipelines Cons Limited Customization: Compared to full-featured CRMs, Bigin has fewer customization options for fields, workflows, and reports. Integration Limits: While it integrates with Zoho apps, integration with third-party tools is limited Review Source PR Parthiv R. Founder Management Consulting Used the software for: 6-12 months ### "Amazing CRM for Small Businesses" December 27, 2024 5.0 Pros Ease of setup & implementation Automation Pipelines Customisation Cons User access/permissions functionality is not very detailed Assiging multiple owners to a deal is not straightforward Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bigin by Zoho CRM Customisation and flexibility. Ease of setup Review Source KS Kevin S. Cofounder Logistics and Supply Chain Used the software for: I used a free trial ### "Bigin for small tech company" March 11, 2025 5.0 Love all the integrations and flexibility of being on a Zoho platform. Pros Functionality for the cost ratio is outstanding. Cons The UI is clean but not exciting. I am still learning all the capability so not passing a hard judgment yet. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Cost was becoming prohibitive. Many features going unused but on able to divest them. Review Source pD praveen D. DIRECTOR SALES Computer Software Used the software for: 6-12 months ### "zoho begin it simple and easy " April 4, 2025 5.0 experience is good as it is easy to use software Pros easy to use, features are good . very easily scalable , good integration of emails Cons i like almost all the features . the least i like is it has different owners for customers and contacts Review Source AM Ajay M. Chief Consultant Information Technology and Services Used the software for: I used a free trial ### "Simple and straight forward sales pipeline" March 17, 2025 5.0 Over all it's a great experience with Bigin. Pros As a startup I wanted a simple open pipelines and Bigin made it to the point. Cons Customer support and technical reach out could be easier. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bigin by Zoho CRM Budge friendly compared to pipedrive for a startup. Review Source BL Brendan L. Operations Director Hospitality Used the software for: I used a free trial ### "Much more than a place to Bigin" October 24, 2024 5.0 Pros Where it shines uniquely for me is its ability to be repurposed for any internal process that requires a pipeline - support desk, projects, expense requests, HR onboarding. It achieves this by letting you use any module independently to the others. Say you build a pipeline for HR onboarding. You don't need to associate a deal with a company - which wouldn't make sense in this context. Or a pipeline for projects - there's no requirement to attach a contact. Cons It is missing an elegant way to generate proposals or live working docs to share with clients but there are workarounds as you can connect Bigin to many of Zoho's other products. I think this is not a deal-breaker considering Bigin is a simplified platform aimed at small business operators who don't have specialised IT knowledge to implement and administrate a CRM. Alternatives considered [Flowlu](https://www.capterra.com/p/166656/FLowlu/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[Basecamp](https://www.capterra.com/p/56808/Basecamp/)[Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) Reason for choosing Bigin by Zoho CRM Better functionality, more intuitive layout, good value for money Switched from [Tripleseat](https://www.capterra.com/p/118047/Tripleseat/) Lack of functionality, clunky interface, poor email deliverability Review Source CD Chrissy D. CEO - Founder Consumer Services Used the software for: I used a free trial ### "User friendly system" February 3, 2025 5.0 Great experience overall and easy to contact them for any issues that arise. Pros User friendly and customizable. Setting user roles is also simplistic. Cons Phone integration is outsourced so not the best and still cannot get that setup. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM User friendly system and easy to reach someone. Review Source TR Toni R. Owner Real Estate Used the software for: I used a free trial ### "Get BIGIN to Organize your Business Efforts" April 16, 2025 5.0 BIGIN is super easy to use and it helps you get your contacts and your deals organized! Pros BIGIN is so easy to user friendly. I love that you can customize it to fit your needs! Cons There's nothing that I don't like about it, it is super easy to use! Review Source IS Ian S. Marketing and Business Development Oil & Energy Used the software for: Less than 6 months ### "A step in the right direction" March 31, 2025 5.0 Great demo of the product and is offers a solution. Pros The capbility to create the CRM we have been looking for. Cons A little confusion on the way it would look and feel to our staff but will be a learning curve to get used to. Review Source PS Praveen S. Head Financial Services Used the software for: I used a free trial ### "Good for start " July 29, 2025 4.0 Pros I loved the easy setup, clean pipeline view, and user-friendly mobile app. It helps stay organized without feeling overwhelming—a tool that truly understands its users. Cons Bigin lacks some advanced features and customization options, which can limit growth. Integrating with other Zoho apps can also be a bit confusing at first. Review Source HR Hermann R. CEO Management Consulting Used the software for: I used a free trial ### "Ideal für Startups die eine schlanke und leistungsfähige Lösung suchen" May 12, 2025 4.0 Wir nutzen Bigin für unsere Kundenverwaltung und Zoho Invoice für die Rechnungen. Besonders die E-Rechnungen funktionieren sehr gut. Pros schneller Einsatz für ein Startup. Die Module sind je nach Bedarf erweiterbar Cons Das Onboarding könnte besser sein. Hatten Probelem mit der SFP Einstellung i der Domain. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.