# Page 8 | Bigin by Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Bigin by Zoho CRM the right Small Business CRM solution for you? Explore 731 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews --- Bigin by Zoho CRM 4.7 (731) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Bigin by Zoho CRM ## Showing most helpful reviews Showing 176-200 of 731 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AG Aanirban G. Founder Management Consulting Used the software for: 6-12 months ### "Bigin for Business/Marketing agency/consulting firms" September 27, 2024 4.0 It is good. It solves the majority of my requirements. Pros It's light and made uniquely for small and medium businesses. Cons It's developing, some integrations are required more to power the game. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) It's too vast. not required for me. My work is fulfilled my Zoho bigin. I tested and tried few more options before settling on Bigin. Review Source RP Riccardo P. architetto Architecture & Planning Used the software for: 6-12 months ### "Ottimo crm per liberi professionisti" October 14, 2024 5.0 Pros La semplicità d'uso per un libero professionista. App ottime e funzionanti per tutti i sistemi operativi Cons Non ci sono particolari contro, forse nella versione gratuita avrei apprezzato l'integrazione con google contatti però onestamente è corretto pagare per un software che funziona bene Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) troppo costoso per un libero professionista con una attività piccola Review Source OM Obed M. Operations Manager Information Technology and Services Used the software for: Less than 6 months ### "Operations Manager" September 13, 2024 5.0 We use Bigin by Zoho CRM to manage our entire sales pipeline. Before Bigin, we struggled to keep track of leads, follow-ups, and deal stages across various spreadsheets, which often led to missed opportunities and delayed responses. With Bigin, we’ve been able to consolidate all our sales data into one place. Overall its very friendly and easy to use Pros Simplicity and Visual Management Bigin excels at providing a visual, drag-and-drop pipeline that allows users to easily manage deals from start to finish with an interface that is intuitive and very easy Cons Forms do not allow editing/updating records Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM User friendliness and the ease of use, as well as the cost Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Cost Bigin’s pricing is another area where it shines, particularly for small businesses. It offers a robust set of features at a much lower price point than most CRMs on the market, making it an attractive option for startups. The pricing structure is straightforward with no hidden fees. Review Source Wendell N. Managing Director Maritime Used the software for: Less than 6 months ### "Dellnurse's Review of Bigin by Zoho" August 23, 2024 5.0 At Dellnurse, we are working on some operational upgrades that we are very excited about! We are especially proud of team dedication and commitment in getting this new phase off the ground in time and on budget. Just as our clients projects are our passion, so too are our own company's internal projects. We are especially excited working with Futureline Global as our preferred managed services provider. From innovative business strategy, technology integration and admin support services, they have been consistently providing value beyond expected. We are definitely enjoying their implementation of simple but effective business tools such as Bigin by Zoho CRM, which we now use for our customer relationship management. Bigin is a simple but very effective solution for managing customer data. It is user-friendly and has seamless functionality. Managing our sales pipeline is a breeze and the app allows us to stay on top of leads, update information and track interactions on the fly, ensuring no opportunity is missed. With the moves being made, the excitement is buzzing. We are even more excited in serving you because at Dellnurse Services Limited, your projects are our passion! Pros Bigin by Zoho CRM has been a game-changer for our organization, helping us manage customer relationships, track sales pipelines, and automate follow-ups seamlessly. The platform addresses the challenge of organizing our sales activities, ensuring no lead is overlooked, and allowing us to customize features to fit our specific needs. Cons We are aware of Bigin's role in the market and its not the full fledged CRM solution but we wished the email function was part of the Free version, at least the basic function of sending mails. Review Source DC Duarte C. Founder Recreational Facilities and Services Used the software for: I used a free trial ### "Easy to use CRM as small company" December 17, 2024 5.0 Liked the simplicity, easy to use and the layout Pros The simplicity of use. I highly recommend for someone who didn't use a CRM before Cons Nothing. I liked everything although I needed to check a few tutorials to know how to use it Review Source SP Sanjay P. Owner Packaging and Containers Used the software for: I used a free trial ### "Value for Money" October 10, 2024 3.0 Value for Money considering overall features Pros Custom Fields are very helpful to customize Cons Slow refresh rate while going to different modules Alternatives considered [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bigin by Zoho CRM Value for money for startup having limited resources. Review Source VR Verified Reviewer Chief Executive Officer Information Technology and Services Used the software for: Less than 6 months ### "BEST CRM FOR SMS" January 1, 2025 5.0 Pros Simple integration, intuitive and beautiful interface; easy to navigate. Cons The Contact Module and Email Templates for mass emailing. Review Source VG Vitor G. CEO Legal Services Used the software for: I used a free trial ### "Avaliação Bigin" November 27, 2024 5.0 Muito boa, faz com que eu visualize as oportunidades de negocio da minha empresa Pros Integração com outros programas como o Make Cons Personalização avançada, achei um pouco limitado Review Source HM Haseeb M. CEO Mining & Metals Used the software for: I used a free trial ### "Bigin Review " November 12, 2024 4.0 Seems like a good place to organize all tasks. Pros Bigin is an easy to use platform, quick to learn. Cons I dont like that the whatsapp feature is paid, you have to buy credits to send messages on whatsapp. Review Source vP ved P. ceo Real Estate Used the software for: Less than 6 months ### "good crm anyone can try" January 1, 2025 4.0 Pros interface is very helpful and it is best to manage Cons there is no cons for me i am using it properly and it solve my basic things easily Review Source MM Mathew M. Implementation Consultant Biotechnology Used the software for: I used a free trial ### "Great CRM for Small and Growing Businesses" March 2, 2025 5.0 Overall experience was positive. Though there are some hiccups, the software is strong. There is a lot to like about Bigin! Pros Great for small businesses, and the pricing is reasonable for what you get. Cons The feature set is a little lacking, the UI can be confusing at times Review Source CM Chandan M. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Good and Affordable CRM for Small Businesses" November 20, 2024 5.0 Overall experience has been so far so good Pros simplicity, affordability and ease of use Cons some crm limited automation workflow features Review Source MK Manish K. Sales head Real Estate Used the software for: Less than 6 months ### "Bigin- Smarter Dharma" October 18, 2024 4.0 For Smarter Dharma, Bigin CRM offers an easy-to-implement, affordable solution to manage sales pipelines, automate workflows, and communicate efficiently. Pros Bigin is designed for businesses that want an intuitive and easy-to-navigate CRM without unnecessary complexity. This is particularly useful for our company, as it needs a quick setup for sales pipeline management without spending weeks on onboarding. Cons Although great for basic needs, Bigin lacks advanced customization options found in larger CRM systems like Zoho CRM or Salesforce. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bigin by Zoho CRM Much more customisation could be done through these alternate options Review Source GB Guy B. director Machinery Used the software for: Less than 6 months ### "zoho bigin" February 6, 2025 4.0 i am very whit this software happy it saves a lot of time Pros nice tool to get started crm ist easy to use Cons its easy software i would recommend it to everyone how will get start whit small crm Review Source SC Sanjeev C. CEO Alternative Medicine Used the software for: I used a free trial ### "Good CRM Software" February 17, 2025 4.0 This software has made our lead follow ups very efficient Pros This is the best User Friendly CRM software I have used. Cons It is little expensive when compared to other softwares Review Source ND Nicholas D. Business Development Manager Design Used the software for: Less than 6 months ### "Resourceful tool for data management" October 15, 2024 5.0 It makes data management very effective specially for organizations where the attrition is high Pros The user friendliness and easy dashboard Cons The filtration process can be better and more seamless. Alternatives considered [NeoDove](https://www.capterra.com/p/204000/NeoDove/) Reason for choosing Bigin by Zoho CRM Easy of use and simpler functionality and the need of the hour Review Source SM Sherif M. Deputy Manager Information Technology and Services Used the software for: I used a free trial ### "Simple Trial" November 7, 2024 4.0 Pros Simple and Easy for small business starting to explore CRM Cons Still going through it to say more about it Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Bigin by Zoho CRM Price wise in comparison to feature provided Review Source HB Hussain B. Sales and growth manager Information Technology and Services Used the software for: I used a free trial ### "Good For CRM use" November 10, 2024 4.0 Pros Easily manageable. They have good functionality to upload files in bulk and open for any integration. Cons It's a little hard to set up but they have paid addon onboarding service as well. Review Source FK Faysal K. sales manager Information Technology and Services Used the software for: Less than 6 months ### "BIGIN review " October 18, 2024 5.0 Pros easy to use and has all the things needed for a small business Cons analytics is a bit limeted and had some trouble once with linkedin integration Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) cheaper than the ZOHO crm that i was using Review Source SB Sebastien B. CEO Staffing and Recruiting Used the software for: I used a free trial ### "Bigin experience " October 21, 2024 5.0 Very good CRM solution to start my business. Pros I was looking for a CRM that would allow me to manage my business efficiently and simply. Zoho Bigin completely meets my expectations. I recommend it for small businesses and freelancers. Cons I was searching for a CRM that enables me to manage my business effectively and easily. Zoho Bigin perfectly matches my needs. I highly recommend it for small businesses and freelancers. Review Source sG shivanshu G. Administrator Import and Export Used the software for: Less than 6 months ### "Efficient and Affordable CRM" November 12, 2024 4.0 Ease of Use and Onboarding: Powerful Sales Pipeline Management Pros User-Friendly Interface Visual Sales Pipeline Cons Limited Advanced Features Limited Customization Options Review Source DS Devansh S. owner Accounting Used the software for: I used a free trial ### "Fantastic CRM" December 23, 2024 5.0 Good product and pricing is attractive to use Pros Features and Offerings are perfect and awesome Cons Pricing and the integration Bigin provides are best Review Source AJ Aakriti J. Admin Electrical/Electronic Manufacturing Used the software for: I used a free trial ### "Bigin Review" January 29, 2025 4.0 Pros I like the ease in using the software and how its not very cluttered. Cons The software have lesser features and requires add on on everything Review Source TK Tigran K. Owner Construction Used the software for: I used a free trial ### "Very simple and useful " September 26, 2024 5.0 Started using it, haven't fully mastered it yet, but I can see that it's a very useful program for a handyman. Tried other CRMs, but this one is the most convenient so far. Pros Simple and very useful, easy to schedule appointments, affordable Cons Need integration with Thumbtack, I’m having some difficulties setting up the ability to send SMS, or maybe I just haven’t figured it out yet. Switched from [AMO](https://www.capterra.com/p/132890/AMO/) Moved to United States, AMO CRM does not work in the US Review Source DM Dieter M. Sales Manager Education Management Used the software for: Less than 6 months ### "bigin crm is our first choice" September 12, 2024 5.0 Very easy to use and great price. The support by e-mail is ok for the price. Pros Best value for the price compared with all other crms for SMB in 2024. We worked with Pipedrive within the last 5 years. But since we found bigin we switched imediatly. Cons Not all plugings for 3th companys (compared to Pipedrive) Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/) Reason for choosing Bigin by Zoho CRM Because we like the dashbord from bigin more than mondy and the price is lower. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Because bigin gives us the same oportunities and functions like Pipedrive but for a better price. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.