# Page 9 | Bigin by Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Bigin by Zoho CRM the right Small Business CRM solution for you? Explore 731 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews --- Bigin by Zoho CRM 4.7 (731) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Bigin by Zoho CRM ## Showing most helpful reviews Showing 201-225 of 731 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Afaf A. Digital Transformation Consultant Information Technology and Services Used the software for: 6-12 months ### "Bigin Review" September 12, 2024 5.0 Pros BigIn for Gmail has been a game-changer for managing my emails and sales pipeline efficiently! The seamless integration with Gmail makes it incredibly easy to track leads, manage contacts, and update deals directly from my inbox. It's intuitive, user-friendly, and has streamlined my workflow significantly. Highly recommend this extension for anyone looking to enhance their email and CRM management! Cons Not much, didn't face any trouble with it till now Review Source SG Shekhar G. Business Head Real Estate Used the software for: I used a free trial ### "Best CRM platform for Start up " October 23, 2024 5.0 i have started using software after that we trace all leads effectively Pros Simplicity and ease of software experiance Cons Pipiline segmentation is fabulous and easy to use Review Source MS Morgan S. Marketing and Sales Manager Hospital & Health Care Used the software for: Less than 6 months ### "Great for small businesses" August 21, 2024 5.0 Pros Bigin is easy to use and pretty user-friendly while still providing a lot of the needs that most companies will be looking for in a CRM. It gives you the ability to set up multiple funnels so your team can handle the job no matter what department they're in or what product/service you sell. Cons Setting up the automations and workflow can be a little confusing at first when you're looking to create something a little different than their templates. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Bigin by Zoho CRM We're a smaller company, so we didn't need the extensive capabilities of a large CRM. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Our work requires we adhere to HIPAA and the cost to be HIPAA compliant with Hubspot was very high. Review Source DE Dmitrii E. Head of sales Information Technology and Services Used the software for: Less than 6 months ### "Bigin your CRM experience" September 24, 2024 5.0 POsitive experience. Bigin is a realy simple CRM solution I ever met Pros Simple and client-oriented CRM solution. Cons Why I didn't use it before? and maybe enough Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[AMO](https://www.capterra.com/p/132890/AMO/) Reason for choosing Bigin by Zoho CRM amazing eco system and easy-going programm Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Price and interface were crusual for me Review Source SP Sergiu P. Director Education Management Used the software for: Less than 6 months ### "Bigin for small business" December 16, 2024 5.0 Very good software for small business. Good email integrations. Pros Easy to use and very quick. Friendly user interface. Cons sometimes is not very clear. too many flexible things. Review Source TC Trevor C. none Construction Used the software for: I used a free trial ### "Bigin starting out " October 16, 2024 4.0 Slow art setting it up but hopefully it will work Pros Found it seems to do all I need at the moment and links with other modules easily Cons Short trial time if you not into IT systems can take a while to set up Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM It seems to fit my budget better although I am struggling to set it up Review Source LO Laate O. Founder and CEO Design Used the software for: I used a free trial ### "As a newbie to CRMs, I was looking for one with just the right fit and finish" August 25, 2024 5.0 I'm just getting started on CRMs – including the exploration I did on other platforms like Nimble, HighLevel, and EngageBay. I’m just looking for the right one with the right feeling that’s going to accelerate my business’s growth. Over time with Bigin (or some other CRM), I’d love to see some automations, tie-ins to appropriate third-party apps, and AI integrations. I need a CRM capable of supporting different workflows – and everything that naturally spills out from that process. Pros Bigin seems to have cracked the code for CRM newbies like me. They've done an incredible job of making things remarkably simple on the surface, while clearly having much more to offer within the service. I've spent a lot of time researching CRMs, and Bigin just kept on coming up to the top (especially when I combined features and cost together). Cons I was concerned about the possibilities of a constant upsell from Zoho CRM – as Bigin is the baby version of a much bigger platform. Thankfully they haven't experience this in practice. They haven't oversold me, and I'm very appreciative of that. So, in effect, the biggest Con never materialized! Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Thryv](https://www.capterra.com/p/156926/Thryv/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bigin by Zoho CRM Ease of use, elegance of design, price point, and quick onboarding. Review Source VR Verified Reviewer COO Computer Software Used the software for: I used a free trial ### "Pleasanty surprised, Loaded features!" August 8, 2024 5.0 I have had a very pleasant experience. Pleasantly surprised at the features available at a very reasonable cost. Pros Simplicity and ease of use and features to help a young company manage market outreach very well and track teams across boundaries. Cons Nothing so far. I believe the only thing is the billing for US companies is not very intiutive. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Bigin by Zoho CRM Much more value for money and loaded with features that we need at the moment. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) We believe this was more useful and productive to track for our users and reasonably priced. Review Source TM Talissa M. Gestão comercial Accounting Used the software for: Less than 6 months ### "Excelente CRM Bigin" September 5, 2024 5.0 Excelente CRM; ainda pouco tempo de uso, mas muito eficiente. Pros Organização e relacionamento com clientes Cons Integração de calendário; gostaria de visualizar os eventos tudo em um só lugar (Bigin) e ainda não consegui fazer isso. Alternatives considered [Agendor](https://www.capterra.com/p/191403/Agendor/) Reason for choosing Bigin by Zoho CRM Ainda estou em fases de teste, mas me pareceu mais completo o Bigin e pela facilidade de extensão Zoho Review Source AH Aswan H. CEO Media Production Used the software for: I used a free trial ### "Looking good out the gate. " August 28, 2024 5.0 I'm still in the early stages of using it, but I'm enjoying it so far, and it was easy to get going without a steep learning curve. Pros It is simple, straightforward, to the point, and easy to use. It integrates easily with other Zoho applications. Its also affordable. Cons It has limited features compared to other CRMs I've used previously. It has less customization. Alternatives considered [monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing Bigin by Zoho CRM Better price. low learning curve to begin. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) No reason. wanted to try this product so I can decide whats best for the company. Review Source Steve B. LinkedIn Trainer Marketing and Advertising Used the software for: Less than 6 months ### "Great Value for Money for SME's" July 26, 2024 5.0 Very good. I started using it while working on another project for another client Pros Hard to beat for the price. I am moving over from hubspot after years of happily using their excellent free service. When I looked at upgrading Hubspot, i found that the USD100 p/m price they charge is the same as 1 YEAR of Bigin. for a Solopreneur like me, I need to save money & streamline my workflows wherever I can, so this just makes sense for me. Cons User interface could be nicer - green is a funny colour to use for business Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Hootsuite](https://www.capterra.com/p/121701/HootSuite/)[HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reason for choosing Bigin by Zoho CRM Price Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) When I looked at upgrading Hubspot, i found that the USD100 p/m price Hubspot charge is the same as 1 YEAR of Bigin. For a Solopreneur like me, I need to save money & streamline my workflows wherever I can, so this just makes sense for me. Review Source RL Raquel L. General Manager Accounting Used the software for: 6-12 months ### "Any Business seeking clients should use ZoHo Bigin." September 30, 2024 4.0 ZoHo Bigin platform is easy to navigate, has comprehensive reports and many integrations with other platforms. Pros The platform has many templates and customization options. Cons I would like to be able to delete a template I am using and begin a new one completely without having the keep the previous template. Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Bigin by Zoho CRM The pricing is great and the features that are included are helpful. Review Source MS Mari S. Advogada Legal Services Used the software for: Less than 6 months ### "Excelente para iniciantes" March 22, 2025 5.0 Pros O Bigin é excelente para captar clientes por meio de formulários e possui pipelines adaptadas. Fácil de usar para iniciantes. Cons Até agora, nada! Atende bem às expectativas básicas. Review Source PM Pernell M. Mortgage Originator Financial Services Used the software for: Less than 6 months ### "Small business CRM " October 3, 2024 5.0 Great value and a great CRM. Small business owner this is the CRM to use. Pros CRM has a lot of features but easy the understand and use Cons Trial could be longer, but no real cons on the product Review Source RJ Ratnesh J. CEO Staffing and Recruiting Used the software for: Less than 6 months ### "Zoho Bigin Nononsense CRM" September 24, 2024 5.0 Excellent. the No-Nonsense light weight CRM. Would like to recommen this to every Startup / MSME. Pros No-Nonsense light weight easy to use and understand Cons There is nothing i dislike about bigin. There is nothing i dislike about bigin Review Source NB Neha B. BDE Outsourcing/Offshoring Used the software for: 6-12 months ### "Good Salespipeline tool" August 12, 2024 5.0 Bigin Zoho Sales Pipeline helps businesses manage and track our sales process efficiently. Bigin SalesPipeline offers an intuitive and easy-to-navigate interface, making it accessible for users of all technical levels.The platform allows for significant customization in terms of sales stages, fields, and workflows, enabling businesses to tailor the pipeline to their specific processes. The tool offers detailed reporting and analytics features, allowing users to track key metrics, such as open deal , conversion rates, and sales forecasts, which are critical for making informed decisions. Pros Salespipeline, Dashboard & Customization of Pipeline Cons Payment system they have to integrate some easy UPI option. Review Source JD Jon D. Sales Manager Construction Used the software for: I used a free trial ### "Considering Zoho/Bigin CRM software" September 26, 2024 4.0 Good. I was able to get a rep on the phone fairly quickly and he has been very responsive. Pros The UI is clean and intuitive which should make onboarding fairly simple. Cons Pricing is on the lower side but there are a lot of addon's that are $1 or $2 which is confusing. I would prefer to pay a little bit more and have a lot of those addon's included Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[FollowUp CRM](https://www.capterra.com/p/137381/FollowUp-Power/)[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM We are still deciding which CRM to use. Review Source KG Kapil G. Partner Information Technology and Services Used the software for: Less than 6 months ### "Go-To CRM Platform for SMEs" September 26, 2024 4.0 Pros The platform is easy to use for small and medium enterprises. Cons There is a scope for improvement in the dashboard. It could be more intuitive. Review Source VS Varun S. director Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Bytbots review for bigin" August 16, 2024 5.0 Overall, Bigin by Zoho CRM offers a user-friendly and affordable solution for small businesses, with its intuitive interface and essential features. However, it lacks advanced functionalities and detailed analytics, which might be a limitation for more complex needs. Pros I like Bigin by Zoho CRM for its user-friendly interface, essential features tailored for small businesses, and effective visual pipeline management. It’s easy to use, integrates well with Zoho products, and offers customization options to fit various needs. Cons What I like least about Bigin by Zoho CRM is its limited advanced features compared to more comprehensive CRM systems. It might lack some of the more sophisticated tools and integrations that larger businesses or those with complex needs require. Additionally, its reporting and analytics capabilities are more basic, which might not be sufficient for users who need in-depth data analysis. Review Source IF Ian F. CEO Wholesale Used the software for: I used a free trial ### "Super easy to use, very powerful." September 5, 2024 5.0 Easy to implement, easy to use. Good adoption. Pros Ease of use. Easy to set up, easy to navigate the apps, both desktop and mobile. Cons Lack of reporting module. You can export views, but no real reporting module. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM Price, ease of use. It was easier to set up, and much cheaper for the features it offers. Review Source Kabir S. Sr. Sales Manager Marketing and Advertising Used the software for: Less than 6 months ### "BigIn Review By Kabir. " September 2, 2024 5.0 Pros User friendly. Productivity Booster Easy to Manage. Value for Money Cons Not Really. It offers almost all the features a small business can demand. Review Source SN Srijit N. COO Information Technology and Services Used the software for: I used a free trial ### "Bigin CRM experience" August 26, 2024 4.0 Pros Amazing Experience, I recently started using Bigin, and I have to say, it has completely transformed the way I manage my business pipeline! The simplicity and user-friendly interface make it super easy to keep track of leads, contacts, and deals. What I love most is how everything is streamlined, allowing me to focus on what really matters—growing my business. 💼 Cons nothing much apart from the fact that it cannot be integrates to LinkedIn to send response messages. Alternatives considered [Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Bigin by Zoho CRM because im using zoho books for accounting Review Source Dmytro N. PMM Computer Software Used the software for: Less than 6 months ### "Great CRM and Helpdesk in one" September 9, 2024 5.0 It actually was my first CRM, and I love it, I think it's a great combination of price to quality Pros They have both CRM and a help desk combined Cons They have various issues once in a while, but I guess most products will have Review Source SS Sagar S. Owner Information Technology and Services Used the software for: 6-12 months ### "Easy to use" August 29, 2024 5.0 Pros Creating deal is simple understandable, funnels goes in a systematic way. Cons Mailing to the lead and not sure its delivering or not Review Source KB Kevin B. Businness Development Manager Oil & Energy Used the software for: I used a free trial ### "Good CRM for Unexperienced Admins" September 5, 2024 5.0 Good for small to medium enterprises but the challenge is getting buy in from users to fill it correctly Pros UI and easy to understand logic. Easy to make customisable metrics Cons Filtering system needs to be more advanced and allows you to filter per pipeline colomn. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.