--- title: "Bigin by Zoho CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Bigin by Zoho CRM Software - reviews, pricing plans, popular comparisons to other Small Business CRM products and more." source_url: "https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/" page_type: "product" language: "en" --- # Bigin by Zoho CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bigin by Zoho CRM ## What is Bigin by Zoho CRM? Bigin is a custom-built CRM designed specifically for small businesses, perfectly meeting their unique needs effectively. It offers a super user-friendly interface with simple yet powerful features, all at a pocket-friendly price. \*Access all the data you need to run and grow your business—all from a single place with a 360-degree view. \*Use dedicated and interconnected pipelines to manage all of your customer-facing operations. \*Stay connected with contacts via multi-channel communication—phone, email, social media, WhatsApp, and online meetings \*Measure and track important metrics like lead conversion rates, team productivity, sales targets and more with comprehensive dashboards. \*Automate mundane yet integral tasks such as follow-up emails, task assignments, updating deal stages, and real-time notifications through intuitive workflows. \*Integrate Bigin with other Zoho and non-Zoho apps to manage every aspect of your business. ## What is Bigin by Zoho CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Small Business CRM](https://www.capterra.com/small-business-crm-software/)[Lead Management](https://www.capterra.com/lead-management-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 742 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $7 Per User, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... - CRM / 2026 - Contact Management / 2025 - Lead Management / 2025 - Real Estate CRM / 2025 - Sales Force Automation / 2025 - Sales Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... - CRM / 2026 - Customer Communications Management / 2026 - Financial CRM / 2026 - Healthcare CRM / 2026 - Online CRM / 2026 - Workflow Management / 2026 Our "Best of" badge program showcases products with the highest ratings... - Contact Management / 2026 - Financial CRM / 2026 - Healthcare CRM / 2026 ## Bigin by Zoho CRM alternatives Highest Rated [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) [4.8 (621)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210630/Kylas/) [4.5 (4,481)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (18,805)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (6,993)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/alternatives/) ## FAQs about Bigin by Zoho CRM Overview ### What problems does Bigin by Zoho CRM solve? Bigin by Zoho CRM solves scattered lead tracking, spreadsheet-driven sales processes, missed follow-ups, and unclear deal ownership by centralizing contacts, emails, and pipeline stages in one visual workspace. Small businesses, startups, solo operators, sales teams, and field staff benefit most from faster onboarding, cleaner handoffs, and less manual status updating. Answer based on 463 reviews Overview ### Which roles and teams benefit most from Bigin by Zoho CRM? Bigin by Zoho CRM is most used by small business owners, founders, and C-suite leaders who need clear pipeline visibility and customer tracking without complex setup. Sales teams, business development staff, consultants, and project managers use it to manage leads, follow-ups, client relationships, and day-to-day deal coordination. Answer based on 738 reviews Overview ### What company size and industries is Bigin by Zoho CRM built for? Bigin by Zoho CRM is built mainly for small businesses, which make up 98% of reviewers, especially in Information Technology and Services at 10%. It serves real estate agents, software consultants, educators, insurance professionals, legal practitioners, e-commerce sellers, solopreneurs, freelancers, agencies, and nonprofits, with Marketing and Advertising at 9% and Real Estate at 5%. Answer based on 738 reviews Features and Usability ### What are the key features of Bigin by Zoho CRM? Bigin by Zoho CRM includes core CRM features like visual pipeline management, lead and contact management, task reminders, and email management. Differentiating features include customizable pipelines and fields, workflow automation for follow-ups, mobile app access, and integrations with Zoho apps and third-party tools for connected sales work. Answer based on 160 reviews Pricing ### How much does it cost and what fees or limitations are included? Bigin by Zoho CRM starts at $7/user/month billed annually for the Express plan, with Premier at 12 and Bigin 360 at 18. A free version and free trial are available. Reviewers often call it affordable and easy to adopt, though some note lower-tier limits on customization, records, and add-ons. Answer based on 151 reviews Integrations ### Which third-party tools and platforms does Bigin by Zoho CRM integrate with? Bigin by Zoho CRM integrates with Gmail, Google Workspace, Microsoft 365, Mailchimp, WordPress, Zoho Mail, Zoho Books, and Zoho Desk. It also connects with Zoho CRM and Zoho Invoice, and supports over 80 integrations overall, including catalog listings such as Calendly, Eventbrite, and Constant Contact. Answer based on 185 reviews Getting Started and Support ### How easy is it to onboard and train a team on Bigin by Zoho CRM? Bigin by Zoho CRM is generally easy to onboard for small teams, with a simple interface that new and nontechnical users often learn quickly. Training is available through live online sessions, webinars, documentation, and videos. Reviewers say beginners get productive fast, while admins configuring workflows and customizations may need more time. Answer based on 66 reviews Getting Started and Support ### What customer support options does Bigin by Zoho CRM offer, and how do users rate the experience? Bigin by Zoho CRM offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, helpful, and strong during onboarding, with follow-up calls and clear guidance. Some report slower responses, uneven issue resolution, and language or accessibility limitations. Answer based on 101 reviews Pipeline management ### How well does Bigin by Zoho CRM manage sales pipelines? Bigin by Zoho CRM makes pipeline management simple and clear for small and growing teams. It offers visual deal tracking, customizable stages, drag-and-drop updates, and quick follow-up management. Many businesses find it easy to adopt, though teams with complex workflows or multiple customer journeys may find automation and customization somewhat limited. Answer based on 143 reviews ## Who uses Bigin by Zoho CRM? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 1,630 Small Business CRM reviews Capterra reviewers point to these as the top priorities when choosing small business CRM software: - **Contact Management** (**51%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**49%**) - **Lead Management** (**45%**) Bigin by Zoho CRM supports all three features buyers rate highest: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer details organized, track deals through each stage of the sales process, and manage new prospects more effectively, allowing teams to stay on top of relationships and move opportunities forward with less manual work. Contact Management 4.6 (405) 64.20% of 405 reviewers that rated this feature as important or highly important Bigin by Zoho CRM offers centralized, customizable contact records with tagging, segmentation, and integration with Google and Zoho Contacts. Reviewers appreciate how easily they can manage, update, and track all interactions, ensuring visibility and streamlined communication for teams. Sales Pipeline Management 4.7 (393) 65.65% of 393 reviewers that rated this feature as important or highly important With this capability, you can visually track deals, customize multiple pipelines, and monitor each stage easily. Reviewers appreciate the intuitive Kanban and list views, clear status updates, and flexibility to tailor pipelines, which helps teams stay organized and focused. Email Management 4.3 (214) 54.21% of 214 reviewers that rated this feature as important or highly important It gives you integrated email tracking, letting you send, receive, and monitor emails within the CRM. Users think the integration with Zoho Mail, Office 365, and Gmail is seamless, making follow-ups easier and keeping communications centralized and structured. Reporting/Analytics 4.3 (250) 54.80% of 250 reviewers that rated this feature as important or highly important This aspect helps you access dashboards and customizable reports for sales and pipeline insights. Some reviewers find the reporting basic but useful, while others value integration with Zoho Analytics and the ability to export data, though they want more advanced filtering options. Task Management 4.3 (175) 52.00% of 175 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Lead Management 4.5 (375) 61.33% of 375 reviewers that rated this feature as important or highly important You benefit from clear lead tracking, segmentation, and automated workflows. Reviewers indicate Bigin simplifies capturing, organizing, and following up with leads, making it easy to monitor progress and avoid missed opportunities, especially for small teams. Bigin by Zoho CRM 158 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Activity/News Feed: Continuous profile-based stream of news and activity - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Business Card/Badge Scanning: Capture contact information by scanning a physical item and having the system automatically extract data from the scan - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Recording: Record the audio of phone conversations for quality assurance purposes - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Checklists: An itemized to do list that can be edited as tasks are completed - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Tracking: Track all company interactions with current clients - Client/Property Matching: Match clients or tenants with suitable properties based on their specific requirements, preferences and budget - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Bigin by Zoho CRM offers centralized, customizable contact records with tagging, segmentation, and integration with Google and Zoho Contacts. Reviewers appreciate how easily they can manage, update, and track all interactions, ensuring visibility and streamlined communication for teams. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Deal Management: Defines specific deal parameters to negotiate and secure deals - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Email Management: It gives you integrated email tracking, letting you send, receive, and monitor emails within the CRM. Users think the integration with Zoho Mail, Office 365, and Gmail is seamless, making follow-ups easier and keeping communications centralized and structured. - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Field Sales Management: Manage or track sales completed by field teams/employees - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Financial Institutions: Financial services institutions such as traditional banks, hedge funds, investment banks, and insurance agencies. - For Healthcare: Software designed for the healthcare industry - For iPad Devices: Operate/access software on iPad Devices - For Mac Devices: Operate/access software on Mac Devices - For Real Estate: For realtors, real estate investors, property managers, and other real estate professionals. - For Sales Teams/Organizations: Caters to sales teams - For Small Businesses: Designed for small businesses - For Startups: Primarily serving startup companies - Form Builder: Adds a customizable form to the landing page, usually for the purposes of lead generation - Forms Management: Store, manage and track all forms in a centralized location - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Assignment: Manually or automatically assign leads to sales reps - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: You benefit from clear lead tracking, segmentation, and automated workflows. Reviewers indicate Bigin simplifies capturing, organizing, and following up with leads, making it easy to monitor progress and avoid missed opportunities, especially for small teams. - Lead Notifications: Real-time alerts or notifications that inform teams about new leads or prospects - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Leaderboards: Boards that use custom metrics to show how leading performers compare to other individuals/teams - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Medical History Records: Records of patients' medical history - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - Omnichannel Outreach: Support outbound and inbound sales processes autonomously while ensuring high-quality lead engagement - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Forms: Create new forms and/or use ready-made online form templates - Online Payments: Accept and process online payment transactions - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Physician Management: Track and organize physician schedules and pertinent information - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Pipeline Reports: Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. - Prioritization: Arrange tasks based on the level of priority or urgency - Product Catalog: Present a catalog of inventory that customers can view - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Quotes/Estimates: Generate quotes or estimates for customers - Real Time Editing: Preview and make real-time changes in the web content - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Records Management: Ability to record, store, update, and retrieve information - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: This aspect helps you access dashboards and customizable reports for sales and pipeline insights. Some reviewers find the reporting basic but useful, while others value integration with Zoho Analytics and the ability to export data, though they want more advanced filtering options. - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - Sales Pipeline Management: With this capability, you can visually track deals, customize multiple pipelines, and monitor each stage easily. Reviewers appreciate the intuitive Kanban and list views, clear status updates, and flexibility to tailor pipelines, which helps teams stay organized and focused. - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Segmentation: Group leads or contacts based on their specific characteristics - Shared Contacts: Share contacts with other applications like Gmail and CRM - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Softphone: Use your computer as a phone device to make calls over the internet - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - Video Conferencing: Connect with meeting participants remotely over video - Visitor Tracking: Track visitors and purpose of visits - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Web-based Deployment: SaaS, web-based, online deployment - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (742) 4.5 Based on 742 reviews ## Pricing Value for money 4.7 (679) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/pricing/) Free Edition $0.00 It includes: - Single pipeline - 500 records - Contacts, Products, and Activity Management - Automations (3) - Built-in phone - Third-party phone integration - Standard dashboard - Charts and KPIs - Developer APIs - Zapier, Zoho Desk, Zoho Campaigns, and Zoho Forms integration - Apps for iOS, iPadOS, Android, and macOS - Booking and appointment scheduling (1) - No-code form for contacts and pipelines - Business card scanner - MCP (Model Context Protocol) support Express $7.00 Per User,Per Year It includes: - Team Pipelines (3) - 50,000 Records - Email and WhatsApp Business Integration - Automations (30) - Mass emails with email insights - Customizable Dashboards with charts and KPIs - 10 Custom fields/modules - Zoho Books, Zoho Invoice, and Zoho Meeting Integration - Google Workspace, Microsoft Outlook, Teams, Zoom Meeting, Mailchimp, and X integration - Facebook, Instagram, LinkedIn, TikTok, Lead Ads Integration - Booking and appointment scheduling (1) - Streamlined document signing and management with Zoho Sign - Quickbooks integration - Payment links Premier $12.00 Per User,Per Year It includes: - Team Pipelines (5) - 100,000 Records - Advanced field types - Advanced Automation (50) - Stage Transition Rules - Global selling with multiple currencies - Customizable Dashboards - Target Meter - 25 custom fields per module - Cleanup Duplicates - Booking and appointment scheduling (1) - Data enrichment - AI: Writing Assistant, Record Summary, Email Reply Assistant, CrossSell Genie, Churn Analyzer - 1000 AI credits/month Bigin 360 $18.00 Per User,Per Year It includes: - Team Pipelines (15) - 1 Million Records - Email-In pre-installed with 5 aliases - Advanced Automation Rules (100) - File Cabinet pre-installed with 5 GB storage - 50 custom fields/module - 1000 mass mails/day - Highest limits for features - Booking and appointment scheduling (100) - 3000 AI credits/month Value for money 4.7 (679) 4.7 Based on 679 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (654) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (654) 4.5 Based on 654 reviews ## User reviews Overall rating 4.7 Based on 742 reviews Filter by rating 5(550) 4(174) 3(16) 2(0) 1(2) Mentioned topic Sorted by most recent CS Cristian S. Ceo Graphic Design ### "Bigin simple crm by Zoho" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 12, 2026 A very simple CRM, even to configure. The customizable fields are very useful for keeping track of all the necessary information, and the tags are very useful for quick filtering. Importing contacts and associating fields is intuitive, and with the right plugin, you can save contacts directly from Gmail. Pros Simple to use for a first CMR. Quick initial setup, but can be integrated at any time. The mobile app is excellent. Very useful Gmail plugin. Cons Poor integration with Google Workspace: It manages a separate calendar visible in Workspace but doesn't share the main one; therefore, it becomes a duplicate. You can't use Google Meet directly in Bigin. Use only the main Google email address per user, not the alias. However, all of these issues can be resolved with Zoho CRM if necessary. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Claire B. Founder Computer Software ### "Simple yet powerful CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 10, 2026 Has everything I need. Simple yet powerful. I particularly find custom fields useful which is great for tracking touchpoints with leads. Pros It's simple enough to learn quickly how it works and integrate into my workflow. No steep learning curves and the customer support is really helpful. Cons No extension for adding leads from LinkedIn. Since I do a lot of my prospecting through LinkedIn, this would have helped save me time and make my process more efficient Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Vineet J. BDM Education Management ### "Bigin ZOHO" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 August 7, 2026 Overall, my experience has been very positive. It's easy to learn, keeps our sales process organized, and offers great value for managing leads without the complexity of larger CRM systems. Pros Easy to set up, simple to use, and the pipeline view makes it easy to track leads and follow-ups without feeling complicated. Cons The Meta Ads integration and WhatsApp automation could be more seamless, and the reporting options are a bit limited for growing teams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LK Lauren K. Broker Commercial Real Estate ### "Great CRM for Small Business" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 6, 2026 Overall, as a small independent CRE agent, i think this is a fantastic choice. It is affordable and has all the features you need to grow your business. Support is great too. Pros I like that the interface is clean, it is very user friendly, i appreciate the templates that you can utilize in the system. Cons I wish that it had templates specifically for Commercial Real Estate. Additionally, i wish it did not require so much customization on my end. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Juan Luis V. Founder Food & Beverages ### "Simple, practical, and easy to adopt" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 4, 2026 Our overall experience with Bigin has been very positive. We have been using it for several months at JLP GLOBAL, and it has helped us bring more order to our lead management and follow up process. Before Bigin, part of our workflow depended too much on manual tracking. With Bigin, we now have a much clearer way to see our pipeline, keep track of conversations, and make sure leads do not get forgotten. What we appreciate most is that it feels practical. It does not try to be overly complicated, and that has made adoption much easier for our team. For us, it has been a smart and cost effective solution. Pros What we like most about Bigin is that it keeps things simple. At JLP GLOBAL, we needed a CRM that could help us organize leads and follow ups better, without adding a lot of complexity to our day to day work. Bigin has been very easy to understand and use from the start. It gives us a clear view of where each lead is, what needs to happen next, and who needs follow up. We also think the price makes a lot of sense for what it offers. For a small team that wants to be more organized without paying for a heavy CRM, it has been a very good fit. Cons What we liked least is that some integrations and automations take more trial and error than expected, especially when working with external tools. The CRM itself is simple, but some setup details can be less straightforward than they should be. Also, if you want very advanced workflows, you may need a bit of patience to get everything working the way you want. Still, for our needs, this has not been a major problem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Amrutha S. Architect Architecture & Planning ### "product review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 26, 2026 good . the overall expereince using the bigin it was good. it bring clarity to my business while there are some issue Pros this is every userfriendly to use. my data can use easily and analsyse it with clarity. that help my business. Cons complexity of handiling huge data. when handiling large data set it is not fell like smooth . it create complexity Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GV girish V. CEO Industrial Automation ### "Chief Executive Officer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 24, 2026 cohesive and best value for MSMS's satisfied and good adequate features easy to use no need for comprehensive training Pros In our search for a value-for-money tool suitable for smaller scale operations, we conducted extensive analysis on several options. We are pleased to report that we found a splendid tool that not only meets our budget but also exceeds our expectations. The customer support has been exceptional, with prompt responses that provide clarity and concessions when needed. The support team even follows up with calls to ensure everything is clear. We are grateful to have a cohesive and comprehensive tool that has significantly enhanced our productivity, efficiency, and effectiveness. Cons can be simple and not feature rich only good for small to medium companies what s integration is poor Switched from [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) price, features and functionality and flexibility Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Reasons for choosing Bigin by Zoho CRM price, features and functionality and flexibility Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD Dominic D. Consultant Information Services ### "Surprisingly feature-rich for a CRM pitched as basic." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 19, 2026 Love the usability...really sinple to use, so much so that it's a surprise that features are there with only a quick check or online or AI "hot-to" search. Pros Delightfully simply to use while surprisingly feature-rich. At first I was expecting to miss features I've been used to in other CRMs...after 14 days, that hasn't been the case. Seems to be much better value for money than alternatives. Cons The only thing that surprised me a little was the need to archive emails in gmail (as opposed to delete), otherwise they won't persist in the CRM. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reasons for choosing Bigin by Zoho CRM Simple yet flexible and cheaper for an equivalent feature-set. Obviously I'm aware those other products have feature sets above and beyond what Bigin is designed to do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Diego M. Gerencia Management Consulting ### "Un CRM funcional, práctico y sin complicaciones en el interfaz de usuario" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 15, 2026 La recomendamos ampliamente; vale la pena probarla e implementarla y tiene la gran ventaja de permite adicionar o ampliar el alcance de usuarios. Pros Recientemente, nuestra pequeña empresa necesitaba una mejor manera de gestionar un volumen creciente de clientes, así que recurrimos a la plataforma Bigin de Zoho. Nos gustó mucho su interfaz minimalista, la cantidad de funciones personalizables y cómo sus flujos de trabajo se conectan para ayudarnos a monitorear y dar seguimiento a todo con mayor facilidad. Cons La conexión con Linkedin, aunque disponible no me ha parecido tan fácil de parametrizar los leads que surjan de potenciales clientes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PH Pratheeksha H. Management Trainee Machinery ### "Good CRM Tool for SMEs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2026 Pros I have been using the trial version to track and monitor our RFQs. It has been a great experience. Its easy for Sales management team to view the RFQs that are in progress and can email the customer accordingly to follow up. Would definitely implement it for our regular usage. Cons As this is a CRM tool, there is no Gantt chart provision and there are few custom field which are non editable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [HubSpot CRM vs Bigin by Zoho CRM](https://www.capterra.com/compare/152373-204998/HubSpot-CRM-vs-Bigin-by-Zoho-CRM)[Salesforce Sales Cloud vs Bigin by Zoho CRM](https://www.capterra.com/compare/61368-204998/Salesforce-vs-Bigin-by-Zoho-CRM)[Zoho CRM vs Bigin by Zoho CRM](https://www.capterra.com/compare/155928-204998/Zoho-CRM-vs-Bigin-by-Zoho-CRM)[Kylas Sales CRM vs Bigin by Zoho CRM](https://www.capterra.com/compare/204998-210630/Bigin-by-Zoho-CRM-vs-Kylas)[Dynamics 365 vs Bigin by Zoho CRM](https://www.capterra.com/compare/157279-204998/Dynamics-365-vs-Bigin-by-Zoho-CRM)[eWay-CRM vs Bigin by Zoho CRM](https://www.capterra.com/compare/152769-204998/eWay-CRM-vs-Bigin-by-Zoho-CRM)[Pipedrive vs Bigin by Zoho CRM](https://www.capterra.com/compare/132666-204998/Pipedrive-vs-Bigin-by-Zoho-CRM)[Ploomes CRM vs Bigin by Zoho CRM](https://www.capterra.com/compare/204998-207290/Bigin-by-Zoho-CRM-vs-Ploomes)[EngageBay CRM vs Bigin by Zoho CRM](https://www.capterra.com/compare/178819-204998/EngageBay-Marketing-vs-Bigin-by-Zoho-CRM)[Nutshell vs Bigin by Zoho CRM](https://www.capterra.com/compare/144340-204998/Nutshell-vs-Bigin-by-Zoho-CRM) [Odoo vs Bigin by Zoho CRM](https://www.capterra.com/compare/135618-204998/Odoo-vs-Bigin-by-Zoho-CRM)[ActiveCampaign vs Bigin by Zoho CRM](https://www.capterra.com/compare/79367-204998/ActiveCampaign-vs-Bigin-by-Zoho-CRM)[Act! vs Bigin by Zoho CRM](https://www.capterra.com/compare/175860-204998/Act-vs-Bigin-by-Zoho-CRM)[Brevo vs Bigin by Zoho CRM](https://www.capterra.com/compare/132996-204998/brevo-vs-Bigin-by-Zoho-CRM)[Bitrix24 vs Bigin by Zoho CRM](https://www.capterra.com/compare/113540-204998/Bitrix24-vs-Bigin-by-Zoho-CRM)[monday CRM vs Bigin by Zoho CRM](https://www.capterra.com/compare/204998-245800/Bigin-by-Zoho-CRM-vs-Monday-CRM)[Mailchimp vs Bigin by Zoho CRM](https://www.capterra.com/compare/110228-204998/MailChimp-vs-Bigin-by-Zoho-CRM)[Meritto vs Bigin by Zoho CRM](https://www.capterra.com/compare/204998-250169/Bigin-by-Zoho-CRM-vs-Comprehensive-Admission-Suite)[Kommo vs Bigin by Zoho CRM](https://www.capterra.com/compare/120048-204998/Kommo-vs-Bigin-by-Zoho-CRM)[Claritysoft CRM vs Bigin by Zoho CRM](https://www.capterra.com/compare/123868-204998/Claritysoft-CRM-vs-Bigin-by-Zoho-CRM)