# Bigin by Zoho CRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Bigin by Zoho CRM Software - reviews, pricing plans, popular comparisons to other Small Business CRM products and more. Source: https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM --- # Bigin by Zoho CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bigin by Zoho CRM ## What is Bigin by Zoho CRM? Bigin is a custom-built CRM designed specifically for small businesses, perfectly meeting their unique needs effectively. It offers a super user-friendly interface with simple yet powerful features, all at a pocket-friendly price. \*Access all the data you need to run and grow your business—all from a single place with a 360-degree view. \*Use dedicated and interconnected pipelines to manage all of your customer-facing operations. \*Stay connected with contacts via multi-channel communication—phone, email, social media, WhatsApp, and online meetings \*Measure and track important metrics like lead conversion rates, team productivity, sales targets and more with comprehensive dashboards. \*Automate mundane yet integral tasks such as follow-up emails, task assignments, updating deal stages, and real-time notifications through intuitive workflows. \*Integrate Bigin with other Zoho and non-Zoho apps to manage every aspect of your business. ## What is Bigin by Zoho CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Small Business CRM](https://www.capterra.com/small-business-crm-software/)[Lead Management](https://www.capterra.com/lead-management-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 737 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $7 Per User, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... - CRM / 2026 - Contact Management / 2025 - Lead Management / 2025 - Real Estate CRM / 2025 - Sales Force Automation / 2025 - Sales Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... - CRM / 2026 - Customer Communications Management / 2026 - Financial CRM / 2026 - Healthcare CRM / 2026 - Online CRM / 2026 - Workflow Management / 2026 Our "Best of" badge program showcases products with the highest ratings... - Contact Management / 2026 - Financial CRM / 2026 - Healthcare CRM / 2026 ## Bigin by Zoho CRM alternatives [4.5 (823)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (908)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (463)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/alternatives/) ## FAQs about Bigin by Zoho CRM Overview ### What problems does Bigin by Zoho CRM solve? Bigin by Zoho CRM solves scattered customer data, spreadsheet-based lead tracking, missed follow-ups, and unclear deal status by centralizing contacts, emails, tasks, and visual pipelines in one system. Small businesses, startups, solo operators, field sales teams, nonprofits, and service teams benefit most from faster onboarding, cleaner handoffs, and better daily pipeline visibility. Answer based on 457 reviews Overview ### Which roles and teams benefit most from Bigin by Zoho CRM? Bigin by Zoho CRM is most used by small-business leaders, including CEOs, founders, owners, presidents, and directors, who need a simple way to track pipelines, customer relationships, and team activity. Sales teams, project managers, consultants, and administrators benefit from organizing leads, managing follow-ups, and keeping client work visible. Answer based on 731 reviews Overview ### What company size and industries is Bigin by Zoho CRM built for? Bigin by Zoho CRM is built primarily for small businesses, which make up 98% of reviewers, especially in Information Technology and Services at 10%. It also serves marketing and advertising firms at 9% and real estate businesses at 5%, alongside consultants, educators, insurance professionals, legal practices, nonprofits, freelancers, and agencies. Answer based on 731 reviews Features and Usability ### What are the key features of Bigin by Zoho CRM? Bigin by Zoho CRM includes core sales features like visual pipeline management, lead and contact management, task reminders, and workflow automation. Differentiating features include multiple customizable pipelines, email integration with templates and tracking, web forms for lead capture, mobile access, and integrations with Zoho apps and third-party tools. Answer based on 157 reviews Pricing ### How much does it cost and what fees or limitations are included? Bigin by Zoho CRM starts at $7/user/month billed annually for Express, with Premier at 12 and Bigin 360 at 18. A free version and free trial are available. Reviewers often call it affordable and easy to adopt, though some note basic reporting, lighter automation, and paid add-ons for extra storage or records. Answer based on 146 reviews Integrations ### Which third-party tools and platforms does Bigin by Zoho CRM integrate with? Bigin by Zoho CRM integrates with Gmail, Google Workspace, Microsoft 365, Zoho Books, Zoho Invoice, Zoho Desk, Mailchimp, and WordPress. It also supports more than 80 integrations overall, with additional connections for tools such as Calendly, Constant Contact, Eventbrite, and Amazon Connect across email, productivity, marketing, and telephony. Answer based on 182 reviews Getting Started and Support ### How easy is it to onboard and train a team on Bigin by Zoho CRM? Bigin by Zoho CRM is easy to onboard for most small teams, with live online sessions, webinars, documentation, and videos available for training. Reviewers say beginners and nontechnical users usually get started quickly, often with little formal training, while admins or teams setting up workflows and customizations may need more time. Answer based on 64 reviews Getting Started and Support ### What customer support options does Bigin by Zoho CRM offer, and how do users rate the experience? Bigin by Zoho CRM offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, helpful, and useful during setup and onboarding, though some report slow replies, uneven issue resolution, and occasional language or availability challenges for more complex problems. Answer based on 97 reviews Pipeline management ### How well does Bigin by Zoho CRM handle pipeline management? Bigin by Zoho CRM makes pipeline management simple and clear for small business teams that need fast setup and daily visibility. It offers visual deal tracking, drag-and-drop stages, custom fields, and basic automation, though companies with multiple complex workflows or deeper customization needs may eventually find the pipeline structure restrictive. Answer based on 140 reviews ## Who uses Bigin by Zoho CRM? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 271 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 271 reviews Administrative 33% Administrative 33% Sales & Business Development 17% Entrepreneurs/ Owners 12% Consulting 10% Others 28% Top industries Based on 271 reviews Marketing and Advertising 29% Information Technology and Services 20% Real Estate 20% Education Management 17% Other 14% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.6 (403) 64.02% of 403 reviewers that rated this feature as important or highly important Bigin by Zoho CRM offers robust tools to organize, segment, and track contacts, including tagging, reminders, and activity history. Reviewers appreciate the ease of managing contact lifecycles, integrating with Google and Zoho Contacts, and keeping all information accessible for the team. Sales Pipeline Management 4.7 (392) 65.56% of 392 reviewers that rated this feature as important or highly important With this capability, you can easily visualize, customize, and track multiple sales pipelines in Kanban or list views. Reviewers appreciate how it streamlines deal tracking, clarifies customer stages, and allows quick edits, helping teams stay organized and focused. Lead Management 4.5 (373) 61.13% of 373 reviewers that rated this feature as important or highly important It helps you capture, organize, and track leads from various sources in a centralized dashboard. Reviewers indicate workflows and segmentation make follow-ups simple, and they value the intuitive interface for monitoring lead status and nurturing prospects. Email Management 4.3 (214) 54.21% of 214 reviewers that rated this feature as important or highly important It gives you integrated email tracking, letting you send, receive, and monitor emails directly within Bigin. Users think the integration with Zoho Mail, Office 365, and Gmail is seamless, making follow-ups easier and keeping communications centralized and structured. Contact Database 4.6 (168) 62.50% of 168 reviewers that rated this feature as important or highly important With this aspect, you can store, customize, and access a large number of contacts efficiently. Some users say it’s intuitive, easy to import data, and keeps all contact information in one place, though a few mention limited customization for complex needs. Reporting/Analytics 4.4 (249) 54.62% of 249 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Bigin by Zoho CRM 158 features An @mention is a way to tag or notify a specific person about a message/post Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Assign issues and tasks based on availability or required skills A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Capture contact information by scanning a physical item and having the system automatically extract data from the scan Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage various distribution channels, build relations with channel partners, and track their performance Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system An itemized to do list that can be edited as tasks are completed Electronic storage of stakeholder contact information Manage contact details and communication with clients Track all company interactions with current clients Match clients or tenants with suitable properties based on their specific requirements, preferences and budget Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier With this aspect, you can store, customize, and access a large number of contacts efficiently. Some users say it’s intuitive, easy to import data, and keeps all contact information in one place, though a few mention limited customization for complex needs. Bigin by Zoho CRM offers robust tools to organize, segment, and track contacts, including tagging, reminders, and activity history. Reviewers appreciate the ease of managing contact lifecycles, integrating with Google and Zoho Contacts, and keeping all information accessible for the team. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels Process of dividing customers into groups based on common characteristics Alter the layout and content of dashboards Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Defines specific deal parameters to negotiate and secure deals Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Digitally sign online documents It gives you integrated email tracking, letting you send, receive, and monitor emails directly within Bigin. Users think the integration with Zoho Mail, Office 365, and Gmail is seamless, making follow-ups easier and keeping communications centralized and structured. Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Manage or track sales completed by field teams/employees Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Financial services institutions such as traditional banks, hedge funds, investment banks, and insurance agencies. Software designed for the healthcare industry Operate/access software on iPad Devices Operate/access software on Mac Devices For realtors, real estate investors, property managers, and other real estate professionals. Caters to sales teams Designed for small businesses Primarily serving startup companies Adds a customizable form to the landing page, usually for the purposes of lead generation Store, manage and track all forms in a centralized location Establish measurable goals and objectives and track their progress over a specific period of time Create, design and modify the flow and processes of tasks in a project Compliant with HIPAA, which sets standards for sensitive patient data protection Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Visualization tool to organize and optimize tasks and track their status at every stage of workflow Create landing pages or online forms designed to capture new leads and prospects Manually or automatically assign leads to sales reps Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads It helps you capture, organize, and track leads from various sources in a centralized dashboard. Reviewers indicate workflows and segmentation make follow-ups simple, and they value the intuitive interface for monitoring lead status and nurturing prospects. Real-time alerts or notifications that inform teams about new leads or prospects Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Divide leads into buckets based on predefined criteria and routing rules Boards that use custom metrics to show how leading performers compare to other individuals/teams Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Records of patients' medical history Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Drag and drop/visual interfaces that allow non-tech users to build without writing code Support outbound and inbound sales processes autonomously while ensuring high-quality lead engagement Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Create new forms and/or use ready-made online form templates Accept and process online payment transactions Track all opportunities for potential sales and convert them into recurring revenue Allow communication between the company and patients via messages, SMS, emails, phone, and more Managing and tracking patient health, progress, communication, and treatment plans A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Track and organize physician schedules and pertinent information Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Arrange tasks based on the level of priority or urgency Present a catalog of inventory that customers can view Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Generate quotes or estimates for customers Preview and make real-time changes in the web content Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Ability to record, store, update, and retrieve information Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Define, track, and/or automate sales activities and sales processes With this capability, you can easily visualize, customize, and track multiple sales pipelines in Kanban or list views. Reviewers appreciate how it streamlines deal tracking, clarifies customer stages, and allows quick edits, helping teams stay organized and focused. Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Group leads or contacts based on their specific characteristics Share contacts with other applications like Gmail and CRM Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Use your computer as a phone device to make calls over the internet Track the status over time for a request, process, asset, or transaction Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Addition of necessary external data, applications, tools, or features Set up connections to third-party platforms to improve business processes Transfer queries and organize messages between agents Connect with meeting participants remotely over video Track visitors and purpose of visits Web form that allows users to enter data that is sent and processed for different reasons SaaS, web-based, online deployment Streamlining repetitive tasks and activities through automated and predefined workflows Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (737) 4.5 Based on 737 reviews ## Pricing Value for money 4.7 (674) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/pricing/) Express $7.00 Per User,Per Year It includes: - 10 Custom Fields/Module - 10 Workflows - 3 Pipelines - 50000 Records - WhatsApp Business Integration - Developer APIs - Email Integration - 3rd Party Integrations - Additional Records - Add-on: Additional File Storage - Approve Records - Attachments in Email Premier $12.00 Per User,Per Year It includes: - 100000 Records - 10 Pipelines - 25 Custom Fields/Module - 30 Workflows - Add-on: Additional File Storage - Notify Record Owner - Pipeline View (Kanban View) - Profiles - Zoho Mail Add-on - Duplicate Cleanup - Target Meters Bigin 360 $18.00 Per User,Per Year It includes: - 15 Pipelines - 1,000,000 Records - 100 Advanced Automation Rules - Email Integration - WhatsApp Business Integration - In-Built Telephony - Payment Collection - Multi-Currency Support - Standard And Custom Dashboards - Charts, KPIs, and Target Meters - Audit Log - Automatic Lead Assignment Value for money 4.7 (674) 4.7 Based on 674 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (649) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (649) 4.5 Based on 649 reviews ## User reviews Overall rating 4.7 Based on 737 reviews Filter by rating 5(548) 4(171) 3(16) 2(0) 1(2) Mentioned topic Sorted by most recent AS Amrutha S. Architect Architecture & Planning ### "product review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 26, 2026 good . the overall expereince using the bigin it was good. it bring clarity to my business while there are some issue Pros this is every userfriendly to use. my data can use easily and analsyse it with clarity. that help my business. Cons complexity of handiling huge data. when handiling large data set it is not fell like smooth . it create complexity Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GV girish V. CEO Industrial Automation ### "Chief Executive Officer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 24, 2026 cohesive and best value for MSMS's satisfied and good adequate features easy to use no need for comprehensive training Pros In our search for a value-for-money tool suitable for smaller scale operations, we conducted extensive analysis on several options. We are pleased to report that we found a splendid tool that not only meets our budget but also exceeds our expectations. The customer support has been exceptional, with prompt responses that provide clarity and concessions when needed. The support team even follows up with calls to ensure everything is clear. We are grateful to have a cohesive and comprehensive tool that has significantly enhanced our productivity, efficiency, and effectiveness. Cons can be simple and not feature rich only good for small to medium companies what s integration is poor Switched from [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) price, features and functionality and flexibility Alternatives considered [Sales Force Assistant](https://www.capterra.com/p/247040/Sales-Quote-Assistant/) Reasons for choosing Bigin by Zoho CRM price, features and functionality and flexibility Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DD Dominic D. Consultant Information Services ### "Surprisingly feature-rich for a CRM pitched as basic." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 19, 2026 Love the usability...really sinple to use, so much so that it's a surprise that features are there with only a quick check or online or AI "hot-to" search. Pros Delightfully simply to use while surprisingly feature-rich. At first I was expecting to miss features I've been used to in other CRMs...after 14 days, that hasn't been the case. Seems to be much better value for money than alternatives. Cons The only thing that surprised me a little was the need to archive emails in gmail (as opposed to delete), otherwise they won't persist in the CRM. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Reasons for choosing Bigin by Zoho CRM Simple yet flexible and cheaper for an equivalent feature-set. Obviously I'm aware those other products have feature sets above and beyond what Bigin is designed to do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Diego M. Gerencia Management Consulting ### "Un CRM funcional, práctico y sin complicaciones en el interfaz de usuario" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 15, 2026 La recomendamos ampliamente; vale la pena probarla e implementarla y tiene la gran ventaja de permite adicionar o ampliar el alcance de usuarios. Pros Recientemente, nuestra pequeña empresa necesitaba una mejor manera de gestionar un volumen creciente de clientes, así que recurrimos a la plataforma Bigin de Zoho. Nos gustó mucho su interfaz minimalista, la cantidad de funciones personalizables y cómo sus flujos de trabajo se conectan para ayudarnos a monitorear y dar seguimiento a todo con mayor facilidad. Cons La conexión con Linkedin, aunque disponible no me ha parecido tan fácil de parametrizar los leads que surjan de potenciales clientes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PH Pratheeksha H. Management Trainee Machinery ### "Good CRM Tool for SMEs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2026 Pros I have been using the trial version to track and monitor our RFQs. It has been a great experience. Its easy for Sales management team to view the RFQs that are in progress and can email the customer accordingly to follow up. Would definitely implement it for our regular usage. Cons As this is a CRM tool, there is no Gantt chart provision and there are few custom field which are non editable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Anja B. Business Owner Consumer Goods ### "Simple, Effective, and Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2026 My overall experience with Bigin has been excellent. It is easy to use, quick to set up, and provides everything I need to manage leads, customers, and business partners efficiently. As a solo business owner, I appreciate that it helps me stay organized without the complexity and cost of larger CRM platforms. Pros What I like most about Bigin is its simplicity. It provides all the essential CRM features I need to manage leads, customers, and business partners without the complexity of larger CRM systems. The pipeline view is intuitive, easy to customize, and helps me stay organized and on top of follow-ups. Cons I would like to see more advanced reporting options and additional automation features. While Bigin covers the essentials very well, growing businesses may eventually need deeper analytics and more sophisticated workflow automation. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I switched because the CRM solutions I had used previously were more complex than I needed for my small business. I was looking for a simpler, more affordable solution that would help me manage leads, customers, and business partners efficiently without spending a lot of time on setup and administration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Dev C. Sales Head Information Technology and Services ### "Bigin by Zoho review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 22, 2026 Pros It's a very user friendly CRM software which is very much affordable as well. Me and my team are able to manage the leads effectively and as a sales head it is helping me to manage my team effectively. It integrates with my outlook as well and emails can be sent automatically . The performance and speed is good and Im getting good customer support from their sales team as well. And it's a secured platform. One company must use it and believe it. Cons Everything is working great. No cons as of now.Ive been using this software for past 3 months and didn't find any cons. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tamalyn J. Founder Media Production ### "I love it for solopreneurs." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 2, 2026 I have recommended it to 3 of my solo mutuals. I am an experienced systems admin, Salesforce Admin and am also well versed in Monday.com when I was someone's employee. It hits different when you are building your own business and every penny, your penny, counts. Pros Bigin by Zoho CRM has very easy to follow UI for the experienced user and for the inexperienced, the free training sessions and webinars and KBs are also great. Lastly, you cannot beat the price for the value of what you get. Cons none that I can speak of. I am well versed in CRMs and it is comparable in functionality and ease of use and it is easier to use and configure than Salesforce. I said what I said. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) Cost for one seat is too much for a small business not yet doing regular deals. Alternatives considered [Close](https://www.capterra.com/p/132667/Close-io/) Reasons for choosing Bigin by Zoho CRM Even though close.com is comparable in price, I got the phone feature included without paying per minute and it was easy to integrate with my Zoom Phone so my calls pop. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TA Tate A. Marketing E-Learning ### "Proper CRM without Overhead Costs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2026 We needed a proper CRM without the overhead costs that come with most platforms. Bigin lets us stay organized, manage our pipeline, and keep the team aligned — all without breaking the budget. For cost-conscious small businesses, it's hard to beat. Pros Bigin delivers everything a small business needs from a CRM at a fraction of the cost of the big players. It's intuitive, quick to set up, and the team was up and running in no time. Cons Some of the more advanced features you'd find in enterprise CRMs aren't there, but honestly that's the tradeoff for the price. For what we need, it more than delivers. Switched from [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) Active Campaign SUCKS - awful awful CS - awful experience, so hard to use, but good AI Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Bigin by Zoho CRM Great but expensive - didnt need tech stack of features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Co-Founder COO Information Technology and Services ### "Great product and customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 13, 2026 Pros Customer support has been excellent, very responsive and helpful whenever we faced issues or needed clarification. The team is quick to resolve problems and provides clear guidance, which has made onboarding and daily use much smoother for our operations. Cons The platform has limited customization options, which makes it harder to fully adapt the CRM to our specific workflows and business needs. As we scale and require more tailored processes and integrations, this becomes a constraint compared to more flexible CRM systems. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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