# Page 2 | Bigin by Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Bigin by Zoho CRM the right Small Business CRM solution for you? Explore 722 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews --- Bigin by Zoho CRM 4.7 (722) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Bigin by Zoho CRM ## Showing most helpful reviews Showing 26-50 of 722 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AK V. VP - Sales Computer Software Used the software for: I used a free trial ### "Best CRM for small teams" December 17, 2025 5.0 Overall experience has been great! It is value for money - helps manage my teams pipeline and have a single platform to manage all my leads and team performance. Pros We had been exploring different CRM options for quite some time, but most either came with too many unnecessary features or lacked the essentials we needed. Another major challenge we faced was team adoption. With BIGIN, that completely changed. It offers exactly the right set of functionalities to track our daily activities, and my team found it extremely easy to use. The support has also been outstanding—whenever I’ve needed help, the support widget has provided quick and effective solutions. Highly recommend BIGIN to any team looking for a simple yet powerful CRM! Cons As such there are no negatives about the platform. All the functionalities work well - If I did have to point out something then maybe the fact that the mobile version doesn't have a couple of filters - which again is not a deal breaker. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/)[Attio](https://www.capterra.com/p/259360/Attio/) Reason for choosing Bigin by Zoho CRM It offers exactly the right set of functionalities to track our daily activities, and my team found it extremely easy to use. The support has also been outstanding - whenever I’ve needed help, the support widget has provided quick and effective solutions. Review Source WM Wong M. Property Realtor Commercial Real Estate Used the software for: 1-2 years ### "“The Complete 2025 Review: How Bigin by Zoho CRM Empowers Small Business Sales Teams”" October 9, 2025 5.0 Bigin by Zoho CRM tends to be a good fit when: - You are a small team (2-10 people) or startup. - You need basic CRM functionality (lead/contact/deal management, reminders, simple automations). - You want something you can setup quickly, and with minimal overhead (not a heavy IT project). - Price sensitivity is important. - You mostly work within simpler, linear sales pipelines rather than very complex, conditional processes. Pros WHAT IT DOES WELL 1. Ease of Use & Fast Setup - It has an intuitive UI, clean pipelines, and small teams can get started quickly. - Less learning curve compared to more feature-rich CRMs; up and running in less than an hour. 2. Affordable Pricing - For microenterprises or mom-and-pop stores, Bigin offers a lot of essential CRM functionality at lower cost vs “full” CRMs. - There is a free plan (with limitations), and paid plans that add more pipelines, workflows, records etc. 3. Pipeline-based Sales Tracking - Visual pipelines (drag & drop deal cards) are yells of ‘Way to go!’ - Good for tracking leads, contacts, deals, reminders; light automation for repetitive tasks. 4. Mobile & On-the-Go Functionality - The mobile app works well for me and my users. Helps us as small teams stay in touch with deals when away from desk. 5. Simple Integrations - Integrates well with other Zoho apps and with Gmail etc. Cons LIMITATIONS 1. Limited Features / Customization - As we scale up, or if we have more complicated processes, Bigin may feel restrictive. Features that we find lacking include: more advanced workflow automations, complex reporting, cross-filters, deeper customization of stages. - Once our needs grow, we need to move to full Zoho CRM. 2. Integration Constraints - While integrations exist, non-Zoho or less common tools sometimes are harder to connect or have less reliable syncs. - Glitches with Gmail add-on or with email/web-form integrations. 3. Automation Limitations - Automation is more basic: recurring tasks are simple, fewer triggers/conditions, less sophisticated rules. For example, stage transitions, automated follow-ups have constraints. 4. Onboarding Can Vary - Onboarding is less than ideal. Sometimes slow, reactive rather than proactive. - A few bugs/glitches or reliability issues appeared (e.g. missing form submissions, contacts disappearing) though not universal. 5. Scaling Up is a Challenge - If a venture has many users, many pipelines, or complex data, Bigin may not suffice long-term. Moving up to Zoho CRM or other robust CRMs may eventually be needed. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) \- Lower Cost, Better Value at Entry Levels - Simpler UI / Less Complexity - Better Built-in Features Without “Add-On” Costs - Transparent / More Affordable Pricing as You Grow - Easier Migration & Setup from Spreadsheets or Minimal CRM Use Review Source Dave R. President Marketing and Advertising Used the software for: Less than 6 months ### "Great Product" July 14, 2025 5.0 Our overall experience with Bigin by Zoho CRM has been nothing short of transformative for our small company. It seamlessly integrated into our daily workflow, proving to be an invaluable asset that significantly boosted our efficiency and client management capabilities. The combination of its remarkable ease of use, swift installation, and perfect scalability for a business our size makes it an absolute standout. It genuinely simplifies the complexities of CRM, allowing us to focus on building stronger customer relationships and growing our business with confidence and clarity. Pros We absolutely adored the seamless ease of use and the incredibly straightforward installation process. Bigin by Zoho CRM truly shines for small companies, providing an intuitive interface that allowed our team to hit the ground running almost instantly. It felt tailor-made for our needs, simplifying our customer relationship management without overwhelming us with unnecessary complexities, making our daily operations remarkably smooth and efficient right from day one. Cons Our experience was largely positive, but if we had to pinpoint an area for growth, it would be the desire for a few more integrated third-party app connections. Although it covers the essentials beautifully, expanding the ecosystem of direct integrations could further streamline workflows for specialized tools we use. This is a minor point, however, given its robust and easy-to-use native functionalities that serve our primary needs exceptionally well. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Reason for choosing Bigin by Zoho CRM It had the best value for us. With our limited needs, it was a perfect match Review Source BG Bhanu G. Head of Marketing Automotive Used the software for: 6-12 months ### "Simple and Helpful CRM for Small Businesses" July 25, 2025 5.0 My experience has been good. Bigin made my work easier and saved me time. I was able to manage leads and follow-ups without missing anything. It’s a good tool for small businesses or anyone just starting out with CRM. Pros Bigin is really easy to use. It helped me keep track of all my contacts, follow-ups, and deals in one place. I liked the mobile app the most—it’s simple and works smoothly. It’s perfect if you have a small team and want to stay organised without too much setup. Cons Some features are very basic. If your business grows, you might feel the need to switch to Zoho CRM for more options. Also, the reports could be more detailed. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) HubSpot CRM was very expensive for my small team, and many features we needed were only available in the paid plans. Bigin offered what we needed at a much better price. Review Source Maciej M. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Worth recommending, especially when starting your adventure with CRM" July 31, 2025 5.0 I've been looking for a viable CRM solution for my marketing agency. Most solutions are very complicated, their interface is overloaded with many options. But Bigin is really good if you prefer to have a simple, yet effective solution. It's all you might need if you don't have a big corporation, so I can surely recommend you trying it out. Pros The best thing about Bigin is that it's fairly easy, has mobile apps, and it has a lot of integrations provided. The interface is clean and sleek, all necessary functions are already provided. Cons I think that more abilities to personalise this system would be great, at first it might be a little confusing, but in comparison with other service providers it's quite easy. Just needs getting used to. Alternatives considered [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM It's cheapest and easiest to set up while retaining all necessary functions. Review Source DR Daniele R. Administrative Director Construction Used the software for: I used a free trial ### "So far so Good!" April 24, 2025 5.0 Good! So far seems to have the functions that we need and at a price we can afford without breaking the bank Pros We like how it integrates with Gmail. Pipelines Module Customizations Email Tracking Cons So far not many complaints. The platform is a bit cumbersome and requires a bit of a learning curve. But still less than some other platforms. I would like a more simple straight forward dashboard but for the price and functions it's not a deal breaker by any means. For the price it is super worth it. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Copper](https://www.capterra.com/p/141642/Copper/) Reason for choosing Bigin by Zoho CRM I can't remember all the platforms that i looked at but in the end Bigin had the best balance between CRM, Lead Tracking and email integration functions along with a mobile app to allow me flexible working while on the go at a price that is affordable for us. Switched from [Streak](https://www.capterra.com/p/124465/Streak/) I really liked the simple straight forward function of Streak but the cost was WAY out of our budget. I didn't like how the communication from Streak I felt was misleading about thier basic free and first tier plans. And after finding out I'd have to pay a minimum of about $600 for a year of service I decided to find another platform Review Source VR Verified Reviewer Founder Events Services Used the software for: Less than 6 months ### "Great CRM for any startup" November 2, 2025 5.0 This has been a very postive experience with no complications in rolling out this new platform. It has provided good visibility of the sales function and allowed us to scale accordingly. Pros This is a great compact CRM that allows companies of all sizes to bring their contacts and pipeline together very easily. The setup and configuration is simple to use and it is great value for money. Email sync was very easy to add and we are now looking at other aspects of the CRM that we can add through the marketplace. Cons There is nothing that is particularly negative when looking at Bigin by Zoho CRM. The CRM is simple and this may mean that we need to migrate to another platform if/when we are growing further Review Source AG Amanda G. Office Manager Construction Used the software for: I used a free trial ### "Office Manager" January 20, 2026 5.0 Great experience, very user friendly and intuitive. Lots of apps and interfaces available to sync data. Pros The Pipeline module is great and allows us to track the process of sales and delivery so management knows where every sale is at with a glance in the Dashboard. Also appreciated that there were lots of templates to start from, and the templates are laid out by teams/groups as well as by industry. Cons It took me a little time to figure out how to get other Zoho apps to link up and what data can be transferred/sync'd. It is disappointing that the data fields being sync'd cannot be modified. For example, products added to the Sales Pipeline cannot transfer to a quote or invoice. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Bigin by Zoho CRM As a start up business, it provided great pricing because we did not have to upgrade in order to get a certain functionality (along with of a of functionality we didn't need). But at the same time, it allows us to grow as and easily transfer to Zoho CRM in the future when needed. Review Source Łukasz B. CEO Business Supplies and Equipment Used the software for: 1-2 years ### "Simple, intuitive, and great for small business sales management" March 20, 2026 5.0 My overall experience with Bigin by Zoho CRM has been very positive. It is easy to use, intuitive, and helps keep contacts, deals, and daily sales activities well organized. The platform is simple enough for quick adoption, yet effective enough to improve workflow and support business growth. Pros What I liked most about Bigin by Zoho CRM is how simple and intuitive it is. It makes it easy to manage contacts, track deals, and keep the sales process organized without feeling overly complicated. The interface is clean, the setup is quick, and it’s a very practical solution for small businesses Cons What I liked least is that some advanced CRM features are more limited compared to larger, more complex platforms. However, for a small business or a team looking for simplicity and ease of use, this is usually not a major issue. Review Source SG Sidnei G. Socio Textiles Used the software for: 1-2 years ### "Avaliacao Begin" October 23, 2025 4.0 Excelente e facil de configurar e utilizar Facilidade nas configurações e é moldado para vários tipos de negocios Pros os principais beneficios são custo beneficio, gestão de vendas, segurança alem de facil configuração e muito flexivel Cons apesar de atualmente ter suporte no Brasil, ainda em alguns chamados existi uma demora no entendimento da dúvida Alternatives considered [RD Station](https://www.capterra.com/p/180098/RD-Station/) Reason for choosing Bigin by Zoho CRM custo beneficio, facilidade na utilização, Switched from [RD Station](https://www.capterra.com/p/180098/RD-Station/) facilidade de utilização e flexibilidade nas configurações Review Source Federico V. Director Computer Software Used the software for: 1-2 years ### "Your team only will use a CRM if it's simple and easy to use" March 30, 2026 5.0 Very good functionality without complex UI. Covers the basic needs for opportunity follow-up. The best way your team will use a CRM is if it's simple. Pros It's simple and easy to use. The UI is very straight forward, which makes it easy to use and efficient. Your team won't have to make a masters degree to learn how to use it. Cons Don't have support in Spanish. Lack of support for unified inbox (have to get an additional product) Alternatives considered [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM Best UX and ease of set up. Competitive pricing. Review Source PK Peter K. CEO Human Resources Used the software for: Less than 6 months ### "A reliable, efficient, and well-designed CRM for small teams" October 14, 2025 5.0 Our overall experience with Bigin has been very positive. It has streamlined our lead and sales management, improved team collaboration, and helped us stay more organized and proactive with clients. It’s a great fit for small, fast-moving teams who want clarity and structure without heavy admin work. Pros Bigin is easy to use, visually clear, and highly effective for managing leads and sales. The value for money is excellent — you get powerful features without the complexity of enterprise CRMs. The system feels secure and stable, and the customer support team is quick and helpful whenever we have questions. Email tracking and pipeline views make follow-ups effortless, and the mobile app is a big advantage. Cons Some reporting and automation options could be more advanced, and integrations outside Zoho’s ecosystem are a bit limited. Switched from [MiniCRM](https://www.capterra.com/p/232891/MiniCRM/) We switched from MiniCRM because Bigin offered a cleaner, more intuitive interface and a smoother everyday experience. It’s faster, easier to customize to our workflow, and the mobile app is far superior. Overall, Bigin gives us better clarity, usability, and value for money. Review Source Clarisa P. COO Industrial Automation Used the software for: I used a free trial ### "Simple and effective CRM for organizing sales pipelines" January 6, 2026 4.0 Pros What I liked most about Bigin is its ease of use and fast implementation. It allows you to structure a sales pipeline, customize stages and fields, and start working quickly without the complexity of larger CRMs. It’s especially well suited for small teams and growing companies. Cons Some advanced features such as more complex automations, validations by stage, or deeper reporting are only available in paid plans. This can limit the evaluation during the free trial for teams that need stronger process control Review Source NG Nabil G. CEO Education Management Used the software for: 2+ years ### "The Perfect Bridge Between Spreadsheets and Enterprise CRM" March 30, 2026 5.0 Bigin is the perfect 'Goldilocks' CRM—not too complex, not too basic, but just right for small teams focused on closing deals rather than managing software. Pros What I liked most was the uncluttered, pipeline-focused interface. It takes the headache out of CRM management by focusing purely on moving deals forward, and the built-in telephony means I never have to leave the app to close a sale Cons While the simplicity is its greatest strength, the limited reporting depth and strict caps on custom fields mean that fast-growing teams might outgrow the platform's capabilities relatively quickly Review Source AS Ashish S. Editorial Head E-Learning Used the software for: I used a free trial ### "Bigin CRM Put Our Sales on Autopilot: Easy, Secure, and Smooth" October 30, 2025 4.0 Switching to Bigin by Zoho CRM has genuinely improved the way our team at WallStreetMojo works. We finally are moving away from tedious spreadsheets and scattered email threads, and now our whole process; lead management, sales pipelines, and communication; is organized and automated in one place. The dashboard view and easy updates mean everyone stays in the loop without manual follow-ups. Pros What stands out most are the automation features that save time and reduce repetitive work. Even team members who aren’t tech-savvy took to Bigin quickly, thanks to its simple and intuitive interface. Lead management is super smooth; capturing, tracking, and engaging leads feels effortless. The integrated email tracking means we’re always on top of conversations, which really helps with timely follow-ups. Security is solid, with clear access controls and user roles, and we’ve found the value for money to be excellent. Customer support is quick to respond and solves most queries without much back and forth. Cons There are a few things Bigin could improve. We’ve hit a couple of minor bugs and issues here and there; but nothing show-stopping. Review Source RDM Rahul Dev M. CEO Industrial Automation Used the software for: 2+ years ### "Simple, Streamlined and Surprisingly powerful tool for Small Sales team" May 8, 2025 5.0 Bigin is a simple tool to begin your sales tracking and moving out of excel sheets . It does not overwhelm you like other CRM, and gets the work done that is managing your leads and deals, tracking them, and having timely reminders for the follow ups. Adding deals contacts is super easy, we are also using for tele marketing and its quite helpful there as well. If you are looking for simple tool to track your deals for small team, Bigin does the job. Pros What I liked most about Bigin by Zoho CRM is its simplified pipeline view, which makes tracking deals intuitive and visually clear for teams of all sizes. Additionally, the seamless integration with Zoho Campaigns allows for effective lead nurturing and email marketing directly linked to CRM data, enhancing both sales and marketing alignment. Cons What I liked least about Bigin by Zoho CRM is the limited automation capabilities, especially when compared to more robust platforms like Zoho CRM. The Stage Transition Rules are quite basic and lack the flexibility needed for more complex sales processes. Review Source CA Raveena D. CA Accounting Used the software for: I used a free trial ### "Excellent Bigin" December 29, 2025 5.0 Zoho Bigin is really helpful for managing leads and sales. Easy to use, clean dashboard, and perfect for small businesses. It has made follow-ups and deal tracking much more organized. Cons everything went well. so nothing negative to write here. The clean interface and affordable pricing make it a great choice for startups and growing teams. Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Bigin by Zoho CRM inexpensive and value for money. and overall good ratg brought me here to use begin. Review Source JW Joyce W. Founder Marketing and Advertising Used the software for: 1-2 years ### "Great CRM for affordable price" May 7, 2025 4.0 Good service and support, not too complex to set up. Recommend for small businesses who don't need all features of more expensive CRMs. Pros Affordable CRM with most of the basic features required by small business. Cons Automations could be more sophisticated eg recurring tasks there is no custom period, only every week, every month, every year. Switched from [Capsule](https://www.capterra.com/p/249690/Capsule-Video/) Cost and ease of use with pipelines and contact management Review Source EW Einstein W. Head of Product Information Technology and Services Used the software for: I used a free trial ### "Zoho Bigin For Beginners Works Well" February 28, 2025 5.0 Overall I was able to upload my 107 leads into the CRM within an hour and managed to build some stages quickly. I am yet to fully experience the automation part of the CRM however I am looking forward to it. Pros Importing leads into the CRM was straightforward with a few hiccups but it also allowed me to manage my leads and deals better. Cons Finding the right way to import the leads to the system was not as simple as I expected. A little tweaking of the import file was needed to get things right. It would be better if a failed import would give me specific feedback. Alternatives considered [Insightly](https://www.capterra.com/p/130671/Insightly/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Bigin by Zoho CRM More Affordability and better pricing with local pricing structure. Review Source VS Vishwajit S. CEO Import and Export Used the software for: Less than 6 months ### "A Game Changer for Our Business" September 18, 2025 5.0 Our overall experience has been overwhelmingly positive, as Bigin has provided a straightforward and effective way to streamline our sales process and improve customer communication. Pros The sheer simplicity of its interface allowed our team to get organized and manage our entire customer pipeline from day one without any complex training. Cons While excellent for our core needs, the reporting features could be more advanced to allow for deeper, more customized sales analytics. Review Source SR Sahil R. CMO Education Management Used the software for: 1-2 years ### "Amazing Experience - Easy To Use" June 4, 2025 5.0 Its Simple, Easy To Use! Time Saming Boosts Productivity Enhances Smooth Transition from any CRM Pipeline view Is Awesome Easily Customisable Dashboards are amazing Pros I use this CRM for all my teams : Sales, Marketing, Customer Service, Customer Onboarding etc.Almost 50 People are on it and using it almost every minute. We have also used the stage automations and did marketing automations via it. Our Champions love it. Specially the dashboard with call analytics and target meter is amazing. Cons Dashboards are amazing Reward system and incentive release should be from there PI should also be sent from there 1 Zoom id should be integrated to all Stage transition should be better Review Source BR Brett R. Director Financial Services Used the software for: Less than 6 months ### "Full featured with very little bloat" September 22, 2025 5.0 I'm enjoying using Bigin. Other CRMs may 'do' more, but often get in the way. If you're purpose is to manage pipelines, clients and communication - Bigin is simple, inexpensive and can be upgraded to ZohoCRM with a few clicks. Pros Value, good support. What you need and very little of what you don't for CRM. Ties in well with other Zoho products Cons The ties to other Zoho products can limit your choice. Not as much customizable as others - but that's also a positive in many ways. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Cost, clear upgrade path if we outgrow it and ease of use. Review Source YN Yves N. International Sale Director Oil & Energy Used the software for: 2+ years ### "Lowest price for the most features" June 23, 2025 5.0 easy to learn, to use, to implant with any system. Up and running in one hour. Can be linked to Outlook. You know when prospect opend your email. Pros price without compromise. Very intuitive. Drag and drop approach. Kaban view for Pipeline. Contact list easy to fill in. Cons Speed, but not a deal breaker. Some options available only on the Premier subcription. But not mandatory. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM The express subscription had everything unlike Hubspot had a more expensive options Review Source SH Stephen H. Chief Strategy Officer Computer Software Used the software for: Less than 6 months ### "Premium 5-star product at an unbeatable price" November 26, 2025 4.0 Overall, it is a great product—ideal for small businesses or startups that do not have a large sales team, but still need more automation to manage sales processes with limited resources. Pros I like the comprehensive features typically found in more costly software such as Salesforce, but at a very affordable price. Cons The loading time of certain page can be improved, as it sometimes freezes when attempting to log in. Review Source RW Ronald W. CEO Education Management Used the software for: 1-2 years ### "nbox-native pipeline CRM that our team actually uses" September 8, 2025 5.0 We’re a study-abroad agency, and most leads start in Gmail. With Bigin, turning an inquiry into a tracked Contact + Deal, attaching the email, and scheduling follow-up takes under a minute. The pipeline view gives instant visibility on who’s waiting on what, hand-offs are cleaner because every email and note is on the record, and our team actually keeps the CRM updated because it’s simple and fast. For small to midsize teams that live in their inbox and need a trustworthy pipeline, Bigin hits the sweet spot on power vs. simplicity. Pros Fast, clean pipeline view; effortless lead capture from email/web forms; the Gmail add-on saves time; tasks and reminders keep our team consistent; mobile app is reliable at events. Cons Advanced automation/reporting and complex sales processes are limited versus full Zoho CRM. Would love deeper custom field mapping during quick capture and richer email sequences. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.