--- title: "Page 3 | Bigin by Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Bigin by Zoho CRM the right Small Business CRM solution for you? Explore 744 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Bigin by Zoho CRM 4.7 (744) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Page 3 - Reviews of Bigin by Zoho CRM ## Showing most helpful reviews Showing 51-75 of 744 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DC Dev C. Sales Head Information Technology and Services Used the software for: Less than 6 months ### "Bigin by Zoho review" May 22, 2026 5.0 Pros It's a very user friendly CRM software which is very much affordable as well. Me and my team are able to manage the leads effectively and as a sales head it is helping me to manage my team effectively. It integrates with my outlook as well and emails can be sent automatically . The performance and speed is good and Im getting good customer support from their sales team as well. And it's a secured platform. One company must use it and believe it. Cons Everything is working great. No cons as of now.Ive been using this software for past 3 months and didn't find any cons. Review Source AS Ashish S. Editorial Head E-Learning Used the software for: I used a free trial ### "Bigin CRM Put Our Sales on Autopilot: Easy, Secure, and Smooth" October 30, 2025 4.0 Switching to Bigin by Zoho CRM has genuinely improved the way our team at WallStreetMojo works. We finally are moving away from tedious spreadsheets and scattered email threads, and now our whole process; lead management, sales pipelines, and communication; is organized and automated in one place. The dashboard view and easy updates mean everyone stays in the loop without manual follow-ups. Pros What stands out most are the automation features that save time and reduce repetitive work. Even team members who aren’t tech-savvy took to Bigin quickly, thanks to its simple and intuitive interface. Lead management is super smooth; capturing, tracking, and engaging leads feels effortless. The integrated email tracking means we’re always on top of conversations, which really helps with timely follow-ups. Security is solid, with clear access controls and user roles, and we’ve found the value for money to be excellent. Customer support is quick to respond and solves most queries without much back and forth. Cons There are a few things Bigin could improve. We’ve hit a couple of minor bugs and issues here and there; but nothing show-stopping. Review Source VB Valentin B. Resp Co Food & Beverages Used the software for: Less than 6 months ### "J'adore ce CRM" April 1, 2026 5.0 Bigin nous permet d'avoir un suivi complet de la prospection jusqu'au réassort pour tout nos partenaires commerciaux. Commerce et ADV l'utilise quotidiennement. Pros Ce CRM est réellement top. Il permet d'avoir un suivi excellent de nos clients et prospects. Simple d'utilisation, je recommande pour toutes personnes/ entreprises Cons Honnêtement, aucun aspect négatif pour le moment. Il est complet, que ce soit au niveau des fiches contacts/ entreprise que les pipelines de ventes. Review Source SD Sromon D. Head of Corporate Relations Marketing and Advertising Used the software for: I used a free trial ### "Cost effective and just the right fit " January 30, 2026 5.0 it made the organiztaion;s business development efforts streamlined. Smooth mapping of progress with. business development initiatives were easily tracked and mapped Pros workflow automation, lead stage mapping, cost effective, pipeline management, outreach automation, lead generation Cons the sales team has not been as transparent as i would like them to be and some features are hard to identify making support inevitable Review Source SH Stephen H. Chief Strategy Officer Computer Software Used the software for: Less than 6 months ### "Premium 5-star product at an unbeatable price" November 26, 2025 4.0 Overall, it is a great product—ideal for small businesses or startups that do not have a large sales team, but still need more automation to manage sales processes with limited resources. Pros I like the comprehensive features typically found in more costly software such as Salesforce, but at a very affordable price. Cons The loading time of certain page can be improved, as it sometimes freezes when attempting to log in. Review Source VR Verified Reviewer Sales Accounting Used the software for: Less than 6 months ### "Free version is excellent!" November 13, 2025 5.0 Overall experience is an A+ for the free version. I haven't found another free version that offers a sales pipeline. Pros The free version has all the features I look for in a CRM/sales and lead management tool. I was especially pleased to see that they have a sales pipeline that is customizable. Cons It's a little tricky at first to figure out how to quickly search for what you need-a specific contact, for instance. Review Source SC Shourya C. Founding Partner Real Estate Used the software for: Less than 6 months ### "Easy to Use Beginner CRM" April 9, 2026 5.0 Overall, my experience with Bigin by Zoho CRM has been very positive. It's simple, reliable, and effective for managing day-to-day CRM Pros I like the exceptional simplicity and user-friendly interface, which allows small businesses to transition away from spreadsheets without the steep learning curve of complex, traditional CRMs. Cons the biggest drawbacks of Bigin by Zoho CRM include limited customization options for fields, a lack of advanced automation for complex workflows, and limited third-party integrations Review Source VR Verified Reviewer Ceo Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "clean, visual pipeline management interface and overall focus on simplicity" November 17, 2025 4.0 Sales reps spend less time on administration and more time focusing on leads. You can literally drag-and-drop a deal to the next stage and have the associated automation trigger instantly, which saves significant time. Pros Bigin is specifically designed for small businesses and is built to manage only the necessary pipeline functions. It cuts out the bloat you find in larger CRMs, making it incredibly fast to onboard a new team member and easy to navigate daily. Cons If I had to pick one area I found less optimized, it would be the depth of third-party integrations, particularly with lesser-known or niche marketing automation tools Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Bigin by Zoho CRM As a CRM its flexible immediate and very easy to deploy Review Source SH Suhayl H. Director Marketing and Advertising Used the software for: I used a free trial ### "Awesome CRM" February 28, 2026 5.0 Pros It’s easy to use and very affordable for small and medium-sized businesses. Also the automations are a gamechanger. Cons There aren't any real cons because it’s an entry level CRM. I would just include easier WhatsApp intergration where one can easily open a chat through the app. Switched from [Privyr](https://www.capterra.com/p/10031573/Privyr/) The Kanban view that makes it easier to keep track of leads Review Source JA Jaime A. ADMINISTRADOR DE EMPRESAS Information Technology and Services Used the software for: Less than 6 months ### "Experiencia con BIGIN by ZOHO" February 4, 2026 5.0 Experiencia satisfactoria con el uso de la herramienta, soporte excelente, y cursos online para que sea autogestionable. Pros Es muy intuitivo, fácil de usar, y bastantes beneficios. Permite conectar con Zoho Mail, para administrar los leads. Cons Es un sistema que cumple con todos los requerimientos de un software para iniciar actividades comerciales B2B. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bigin by Zoho CRM Más fácil de usar, intuitivo y con mejor soporte Review Source BR Brett R. Director Financial Services Used the software for: Less than 6 months ### "Full featured with very little bloat" September 22, 2025 5.0 I'm enjoying using Bigin. Other CRMs may 'do' more, but often get in the way. If you're purpose is to manage pipelines, clients and communication - Bigin is simple, inexpensive and can be upgraded to ZohoCRM with a few clicks. Pros Value, good support. What you need and very little of what you don't for CRM. Ties in well with other Zoho products Cons The ties to other Zoho products can limit your choice. Not as much customizable as others - but that's also a positive in many ways. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Cost, clear upgrade path if we outgrow it and ease of use. Review Source RDM Rahul Dev M. CEO Industrial Automation Used the software for: 2+ years ### "Simple, Streamlined and Surprisingly powerful tool for Small Sales team" May 8, 2025 5.0 Bigin is a simple tool to begin your sales tracking and moving out of excel sheets . It does not overwhelm you like other CRM, and gets the work done that is managing your leads and deals, tracking them, and having timely reminders for the follow ups. Adding deals contacts is super easy, we are also using for tele marketing and its quite helpful there as well. If you are looking for simple tool to track your deals for small team, Bigin does the job. Pros What I liked most about Bigin by Zoho CRM is its simplified pipeline view, which makes tracking deals intuitive and visually clear for teams of all sizes. Additionally, the seamless integration with Zoho Campaigns allows for effective lead nurturing and email marketing directly linked to CRM data, enhancing both sales and marketing alignment. Cons What I liked least about Bigin by Zoho CRM is the limited automation capabilities, especially when compared to more robust platforms like Zoho CRM. The Stage Transition Rules are quite basic and lack the flexibility needed for more complex sales processes. Review Source RW Ronald W. CEO Education Management Used the software for: 1-2 years ### "nbox-native pipeline CRM that our team actually uses" September 8, 2025 5.0 We’re a study-abroad agency, and most leads start in Gmail. With Bigin, turning an inquiry into a tracked Contact + Deal, attaching the email, and scheduling follow-up takes under a minute. The pipeline view gives instant visibility on who’s waiting on what, hand-offs are cleaner because every email and note is on the record, and our team actually keeps the CRM updated because it’s simple and fast. For small to midsize teams that live in their inbox and need a trustworthy pipeline, Bigin hits the sweet spot on power vs. simplicity. Pros Fast, clean pipeline view; effortless lead capture from email/web forms; the Gmail add-on saves time; tasks and reminders keep our team consistent; mobile app is reliable at events. Cons Advanced automation/reporting and complex sales processes are limited versus full Zoho CRM. Would love deeper custom field mapping during quick capture and richer email sequences. Review Source SR Sahil R. CMO Education Management Used the software for: 1-2 years ### "Amazing Experience - Easy To Use" June 4, 2025 5.0 Its Simple, Easy To Use! Time Saming Boosts Productivity Enhances Smooth Transition from any CRM Pipeline view Is Awesome Easily Customisable Dashboards are amazing Pros I use this CRM for all my teams : Sales, Marketing, Customer Service, Customer Onboarding etc.Almost 50 People are on it and using it almost every minute. We have also used the stage automations and did marketing automations via it. Our Champions love it. Specially the dashboard with call analytics and target meter is amazing. Cons Dashboards are amazing Reward system and incentive release should be from there PI should also be sent from there 1 Zoom id should be integrated to all Stage transition should be better Review Source CB Claire B. Founder Computer Software Used the software for: Less than 6 months ### "Simple yet powerful CRM" August 10, 2026 4.0 Has everything I need. Simple yet powerful. I particularly find custom fields useful which is great for tracking touchpoints with leads. Pros It's simple enough to learn quickly how it works and integrate into my workflow. No steep learning curves and the customer support is really helpful. Cons No extension for adding leads from LinkedIn. Since I do a lot of my prospecting through LinkedIn, this would have helped save me time and make my process more efficient Review Source PB Piotr B. Key Account Manager Retail Used the software for: Less than 6 months ### "Bigin by Zoho CRM Review" June 4, 2025 5.0 I started using Bigin when our small business needed a better way to track customer interactions and manage sales leads. From day one, the setup was incredibly easy — no long onboarding process or steep learning curve. The visual sales pipeline was the highlight for me. It gave my team a clear picture of where every deal stood, and dragging deals from one stage to another felt really natural. I also appreciated how clean and focused the interface was. Unlike other CRMs I've tried, Bigin doesn't overwhelm you with features you don’t need. It helped us stay organized without adding complexity to our workflow. That said, as our needs evolved, we did run into some limitations. The reporting tools are a bit too basic — you can’t slice and dice your data the way you might want to. Also, automation is minimal, so we couldn’t build out more advanced follow-up processes or email sequences. Integrations outside of the Zoho ecosystem were hit-or-miss. Still, for the price, Bigin delivered a lot of value. It’s ideal for small teams who want structure without the bloat. I’d recommend it for startups or service-based businesses that just want a simple, visual way to track their sales without getting buried in features they won’t use. Pros 1\. User-Friendly Interface 2. Pipeline-Centric Approach 3. Mobile-First Functionality 4. Affordability 5. Seamless Zoho Ecosystem Integration 6. Customization without Complexity Cons 1\. Limited Features for Growing Teams 2. Customization Constraints 3. No Multi-Pipeline Support in Basic Plan Review Source VA Vinit A. Business Head Information Technology and Services Used the software for: I used a free trial ### "Simple, Reliable, and Easy-to-Use CRM" February 6, 2026 5.0 Overall, my experience with Bigin by Zoho CRM has been very positive. It’s simple, reliable, and effective for managing day-to-day CRM activities. Pros Simple, intuitive interface with just the right features for small teams-easy to adopt and use daily. Cons Limited advanced customization, but it’s understandable given how lightweight and beginner-friendly the product is. Review Source YN Yves N. International Sale Director Oil & Energy Used the software for: 2+ years ### "Lowest price for the most features" June 23, 2025 5.0 easy to learn, to use, to implant with any system. Up and running in one hour. Can be linked to Outlook. You know when prospect opend your email. Pros price without compromise. Very intuitive. Drag and drop approach. Kaban view for Pipeline. Contact list easy to fill in. Cons Speed, but not a deal breaker. Some options available only on the Premier subcription. But not mandatory. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM The express subscription had everything unlike Hubspot had a more expensive options Review Source Arun J. Business Owner Information Technology and Services Used the software for: 6-12 months ### "Best CRM tool for small business" June 25, 2025 5.0 Great tool for small businesses to have overall visibility of the sales efforts and individual contributions. Pros Bigin is the best CRM tool for small business entrepreneurs, especially with few team members. It is helpful for converting contacts to clients. Also, we can get visibility of team members' efforts in the sales conversion process. Cons It is not easy to import data from Zoho books, which is essential for getting all the data at one place. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM Easy to use and i already use few other products from Zoho. Review Source DC Diego C. Gerente de Ventas Insurance Used the software for: I used a free trial ### "BIGIN ES GENIAL" June 26, 2025 5.0 Llevo 2 meses utilizándolo, aun no salgo del periodo de prueba. Pero estos dos meses han sido muy buenos, me a ayudado a llevar un mejor control de mis ventas, y de las pólizas que deben renovarse. eso en mi negocio es crucial, y por eso estoy super contento con Bigin Pros Es muy fácil de utilizar. Tiene un muy buen equipo de soporte técnico. y con muchas características adicionales que te ayudan a mejorar tu experiencia Cons Que aun no puedo exportar los contactos creados en Bigin, para tenerlos en mi correo o teléfono celular. Review Source VS Vivan S. marketing Head Internet Used the software for: Less than 6 months ### "Great Experience" May 19, 2025 5.0 Bigin has been a smooth experience from day one. It strikes the right balance between simplicity and functionality. For anyone running a small business or freelancing, it removes all the clutter and just helps you focus on closing deals. I’d definitely recommend it to others who want a lightweight, no-hassle CRM. Pros I loved how easy it was to get started. The interface is super intuitive, and setting up pipelines and custom fields took no time at all. The mobile app is also a big plus—it keeps me updated on leads wherever I am. Cons Honestly, there’s not much to complain about. If I had to nitpick, some advanced features from larger CRMs are missing—but that’s also what keeps it clean and simple. It’s clearly built for small teams, which works great for me. Review Source LK Lauren K. Broker Commercial Real Estate Used the software for: Less than 6 months ### "Great CRM for Small Business" August 6, 2026 4.0 Overall, as a small independent CRE agent, i think this is a fantastic choice. It is affordable and has all the features you need to grow your business. Support is great too. Pros I like that the interface is clean, it is very user friendly, i appreciate the templates that you can utilize in the system. Cons I wish that it had templates specifically for Commercial Real Estate. Additionally, i wish it did not require so much customization on my end. Review Source CL Carlotta L. Sales manager Furniture Used the software for: Less than 6 months ### "Ottimo CRM! " September 22, 2025 5.0 Pros CRM intuitivo e completo, perfetto per la mia azienda! Risulta essere molto semplice da utilizare e al contempo permette di costumizzare molte funzionalità. Consiglio caldamente Cons Nulla da dire di negativo. mi è capitato di parlare con il personale dell'assistanza clienti che è sempre stato rapido e molto disponibile. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Perchè era troppo complesso e articolato per la nostra organizzazione. Molto confusionario Review Source CG Carla G. CEO Retail Used the software for: I used a free trial ### "User-Friendly CRM with Great Value" September 30, 2025 5.0 Pros We really appreciated the pipeline visualization: it’s clean, easy to understand, and our team is finding it very effective. The price is also a big plus — it’s incredibly affordable compared to other CRMs on the market. Cons One possible downside could be the limited customization of automations: for our small company it works well for now, but in the future we might need more flexibility and customization. Review Source AS Antonio S. Web Designer, SEO, Marketer Information Technology and Services Used the software for: I used a free trial ### "Flexible and User-Friendly CRM for Small Teams and Freelancers" May 29, 2025 5.0 Flexible and user-friendly CRM, perfect for freelancers and small teams, with great features and smooth Zoho integration. Pros This CRM is intuitive and easy to tailor to your needs, making it a great fit for solo professionals and small teams. The pricing is fair, even for the Premium plan. It helps keep lead tracking and deal management organized, and connects smoothly with other Zoho apps. The Signal feature adds extra value. A solid choice! Cons The filters and automations could probably be improved, but that would be a bonus compared to how I currently use it. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Bigin by Zoho CRM Lower and more affordable price for a freelance business, while still offering all the necessary features. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.