# Page 3 | Bigin by Zoho CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Bigin by Zoho CRM the right Small Business CRM solution for you? Explore 722 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews --- Bigin by Zoho CRM 4.7 (722) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Bigin by Zoho CRM ## Showing most helpful reviews Showing 51-75 of 722 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VS Vivan S. marketing Head Internet Used the software for: Less than 6 months ### "Great Experience" May 19, 2025 5.0 Bigin has been a smooth experience from day one. It strikes the right balance between simplicity and functionality. For anyone running a small business or freelancing, it removes all the clutter and just helps you focus on closing deals. I’d definitely recommend it to others who want a lightweight, no-hassle CRM. Pros I loved how easy it was to get started. The interface is super intuitive, and setting up pipelines and custom fields took no time at all. The mobile app is also a big plus—it keeps me updated on leads wherever I am. Cons Honestly, there’s not much to complain about. If I had to nitpick, some advanced features from larger CRMs are missing—but that’s also what keeps it clean and simple. It’s clearly built for small teams, which works great for me. Review Source VR Verified Reviewer Ceo Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "clean, visual pipeline management interface and overall focus on simplicity" November 17, 2025 4.0 Sales reps spend less time on administration and more time focusing on leads. You can literally drag-and-drop a deal to the next stage and have the associated automation trigger instantly, which saves significant time. Pros Bigin is specifically designed for small businesses and is built to manage only the necessary pipeline functions. It cuts out the bloat you find in larger CRMs, making it incredibly fast to onboard a new team member and easy to navigate daily. Cons If I had to pick one area I found less optimized, it would be the depth of third-party integrations, particularly with lesser-known or niche marketing automation tools Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Bigin by Zoho CRM As a CRM its flexible immediate and very easy to deploy Review Source JT June T. owner Real Estate Used the software for: I used a free trial ### "our experienced with Bigin Zoho CRM" April 5, 2025 4.0 Review for Bigin CRM by Zoho Bigin CRM is a fantastic solution for small businesses and startups looking for a simple yet effective CRM system. What really stands out is its user-friendly interface – it’s clean, intuitive, and doesn’t overwhelm new users with unnecessary complexity. Setting up pipelines, tracking deals, and managing contacts is incredibly easy and streamlined. One of Bigin’s strongest features is its mobile app – it’s responsive, well-designed, and allows you to manage your leads on the go. The automation and integration capabilities (especially with other Zoho apps) are also quite powerful, considering the affordable pricing. That said, while it works wonderfully for small teams, it might feel limited for businesses that require more advanced customization, analytics, or enterprise-grade features. Overall, Bigin CRM is a reliable, efficient, and cost-effective tool for teams that need a no-fuss solution to manage customer relationships and sales pipelines. Pros simplicity and customisation Overall, Bigin CRM is a reliable, efficient, and cost-effective tool for teams that need a no-fuss solution to manage customer relationships and sales pipelines. Cons the interface is not as beautiful as monday.com Review Source Arun J. Business Owner Information Technology and Services Used the software for: 6-12 months ### "Best CRM tool for small business" June 25, 2025 5.0 Great tool for small businesses to have overall visibility of the sales efforts and individual contributions. Pros Bigin is the best CRM tool for small business entrepreneurs, especially with few team members. It is helpful for converting contacts to clients. Also, we can get visibility of team members' efforts in the sales conversion process. Cons It is not easy to import data from Zoho books, which is essential for getting all the data at one place. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Bigin by Zoho CRM Easy to use and i already use few other products from Zoho. Review Source DC Diego C. Gerente de Ventas Insurance Used the software for: I used a free trial ### "BIGIN ES GENIAL" June 26, 2025 5.0 Llevo 2 meses utilizándolo, aun no salgo del periodo de prueba. Pero estos dos meses han sido muy buenos, me a ayudado a llevar un mejor control de mis ventas, y de las pólizas que deben renovarse. eso en mi negocio es crucial, y por eso estoy super contento con Bigin Pros Es muy fácil de utilizar. Tiene un muy buen equipo de soporte técnico. y con muchas características adicionales que te ayudan a mejorar tu experiencia Cons Que aun no puedo exportar los contactos creados en Bigin, para tenerlos en mi correo o teléfono celular. Review Source AS Antonio S. Web Designer, SEO, Marketer Information Technology and Services Used the software for: I used a free trial ### "Flexible and User-Friendly CRM for Small Teams and Freelancers" May 29, 2025 5.0 Flexible and user-friendly CRM, perfect for freelancers and small teams, with great features and smooth Zoho integration. Pros This CRM is intuitive and easy to tailor to your needs, making it a great fit for solo professionals and small teams. The pricing is fair, even for the Premium plan. It helps keep lead tracking and deal management organized, and connects smoothly with other Zoho apps. The Signal feature adds extra value. A solid choice! Cons The filters and automations could probably be improved, but that would be a bonus compared to how I currently use it. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Bigin by Zoho CRM Lower and more affordable price for a freelance business, while still offering all the necessary features. Review Source WS Wayne S. director Computer & Network Security Used the software for: Less than 6 months ### "easy to use, and keeps your pipeline organized" March 31, 2026 5.0 excellent it works - easy to use, and keeps your pipeline organized without unnecessary complexity. The interface is clean, automation features are helpful, and it covers everything you need to manage deals efficiently. Perfect if you want a lightweight CRM that just works Pros Bigin by Zoho is a great choice for small teams or solo operators. It’s simple to set up, easy to use, and keeps your pipeline organized without unnecessary complexity. The interface is clean, automation features are helpful, and it covers everything you need to manage deals efficiently. Perfect if you want a lightweight CRM that just works Cons nothing - easy to use, and keeps your pipeline organized without unnecessary complexity. The interface is clean, automation features are helpful, and it covers everything you need to manage deals efficiently. Perfect if you want a lightweight CRM that just works Review Source JA Jul A. Technical Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great CRM product for a small startup" June 12, 2025 5.0 We just downloaded the free trial and were working after about one hour. We downloaded the empty template for Company and Contacts, which we filled in from our existing spreadsheet. This is a relational model so we imported first Company then Contacts and all fit well. Since then our sales people have used it successfully for new prospects and existing contacts. We have not yet been able to create a pipeline that meets our needs. The online seminars and occasional emails from the company were extremely useful. Pros \- Immediate Ease of Use - Clear structure based on a relational model - Excellent content in Free seminars - Good communication with sales and support staff Cons \- Limited options without extra payments (though expected) - Less clarity in building more complex pipelines Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[Pipeliner CRM](https://www.capterra.com/p/125911/Pipeliner-CRM/) Reason for choosing Bigin by Zoho CRM We compared price, ease of install, features Review Source Alejandro E. Director Real Estate Used the software for: 6-12 months ### "Great for pipeline your sale deals" February 20, 2025 5.0 Pros Pipeline is very easy to implement, I am a realtor and the fact I can create several pipelines for each kind of deal is great, it gives you focus on the important deals Cons None that I think, maybe the setup for WhatsApp is a little tricky but once you implemented it is great Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) I was looking for a more easy to implement app Review Source SM Sergio M. CEO Biotechnology Used the software for: 6-12 months ### "Simple, Cost-Effective CRM with Smooth Pipeline Management" June 4, 2025 4.0 My overall experience with Bigin by Zoho has been very positive, especially for small sales teams that need a straightforward pipeline-centric CRM without the complexity or cost of a full-scale system. In practice, Bigin’s clean Kanban-style interface makes it easy to visualize where each deal stands at any given moment. Drag-and-drop deal cards simplify daily workflows, and the learning curve for new users is minimal—most team members were up and running within a day. Pros Robust for small to medium sales teams, very intuitive, but lacks some advanced analytics. Drag-and-drop deal cards streamline daily sales workflows. Quick Setup & Onboarding Initial configuration takes just a few minutes; most of the default fields already align with typical sales processes. New users require minimal training to start adding contacts, deals, and tasks immediately. Cons If your team needs deep data slicing (for example, multi-dimensional pivot reports), you may outgrow Bigin quickly. Review Source JA Jaime A. ADMINISTRADOR DE EMPRESAS Information Technology and Services Used the software for: Less than 6 months ### "Experiencia con BIGIN by ZOHO" February 4, 2026 5.0 Experiencia satisfactoria con el uso de la herramienta, soporte excelente, y cursos online para que sea autogestionable. Pros Es muy intuitivo, fácil de usar, y bastantes beneficios. Permite conectar con Zoho Mail, para administrar los leads. Cons Es un sistema que cumple con todos los requerimientos de un software para iniciar actividades comerciales B2B. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bigin by Zoho CRM Más fácil de usar, intuitivo y con mejor soporte Review Source CW CHRIS W. Sales Director Wholesale Used the software for: 6-12 months ### "BIGIN GREAT VALUE CRM" November 14, 2024 5.0 We like the support, which is local and we can access them via phone Pros We love Bigin because we are a small business and it suits our need for a very good price. It is good value for money Cons Not having a Microsoft 365 Plugin connector, altought I believe it may have one now Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing Bigin by Zoho CRM Bigin was better value and better in its presentation and also has a very good Product module feature Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hibspot was a little too busy in its functionality Review Source SD Suman D. Construction Manager Civil Engineering Used the software for: 6-12 months ### "Zoho Bigin " January 24, 2025 4.0 Overall, my experience with Bigin by Zoho CRM has been positive. Pros What I liked most about Bigin by Zoho CRM is its simplicity and ease of use. It’s incredibly user-friendly, allowing me to set up my pipeline and start tracking leads Cons While it provides basic analytics, I find it challenging to dive deeper into campaign performance or generate highly customized reports Alternatives considered [High Level Software](https://www.capterra.com/p/238251/High-Level-Software/) Reason for choosing Bigin by Zoho CRM While GHL is a powerful platform with a broader range of features, it felt a bit too complex for my current needs. Additionally, It's expensive Review Source jS josh S. owner Marketing and Advertising Used the software for: Less than 6 months ### "Simple, Affordable" April 18, 2025 5.0 Really good. Allows for me to grow and expand with features both built in and 3rd-party add-ons. I did the mass email upgrade on another profile I had and it worked well. Pros The screen isn't crowded like I have seen in Hubspot. It's simple and allows me to filter the ways I need to to make calls. The price is very fair for what you get. Cons When trying to make calls and review contact, wish I could show past notes for that person. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) too much going on in the screen and felt like it was a distraction. Review Source SPU Sai Pradiktha U. MR Hospital & Health Care Used the software for: I used a free trial ### "Trial Experience" November 12, 2025 4.0 a small or mid-sized team (sales/marketing oriented), looking for a lightweight CRM rather than a heavy, enterprise system, Pros Simple, intuitive, and easy to set up — perfect for small teams. Pipeline view gives clear visibility of deals and follow-ups. Affordable pricing with strong mobile access and Zoho integrations. Cons Limited advanced automation and workflow options. Reporting features could be more customizable. Some third-party integrations require extra setup. Review Source CL Carlotta L. Sales manager Furniture Used the software for: Less than 6 months ### "Ottimo CRM! " September 22, 2025 5.0 Pros CRM intuitivo e completo, perfetto per la mia azienda! Risulta essere molto semplice da utilizare e al contempo permette di costumizzare molte funzionalità. Consiglio caldamente Cons Nulla da dire di negativo. mi è capitato di parlare con il personale dell'assistanza clienti che è sempre stato rapido e molto disponibile. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Perchè era troppo complesso e articolato per la nostra organizzazione. Molto confusionario Review Source MA Mohamed A. Director Education Management Used the software for: I used a free trial ### "Best Tool For Startups" February 22, 2025 5.0 Begin CRM is an outstanding tool that excels for both operations teams and developers. The pipeline view on the dashboard significantly streamlined our workflow, making tasks much more manageable. The Begin team provided excellent support during onboarding, ensuring a smooth transition. They proactively checked in to see if I needed any assistance and offered straightforward solutions to any challenges I faced. Pros Its very easy dashboard to tracking leads within few minutes Cons Can not tracking whatsapp messages by specific keywords but overall good Switched from [telecrm](https://www.capterra.com/p/213134/TeleCRM/) No Dashboard For Deep Analyzing But Tele CRM also a good tool Review Source CR Clayton R. Vice President Import and Export Used the software for: I used a free trial ### "Amazing CRM for your business" February 11, 2026 5.0 Good product and good customer service plus their self help tools are useful when help is needed. Great CRM for start up businesses Pros It helps me manage my customer data effectively and is very user friendly. The analytics offer a good view on performance parameters and can be customized easily to meet my organizational requirements Cons Still trying hard to find something to write. There is nothing that I can find as a con about this product Review Source VA Vinit A. Business Head Information Technology and Services Used the software for: I used a free trial ### "Simple, Reliable, and Easy-to-Use CRM" February 6, 2026 5.0 Overall, my experience with Bigin by Zoho CRM has been very positive. It’s simple, reliable, and effective for managing day-to-day CRM activities. Pros Simple, intuitive interface with just the right features for small teams-easy to adopt and use daily. Cons Limited advanced customization, but it’s understandable given how lightweight and beginner-friendly the product is. Review Source CG Carla G. CEO Retail Used the software for: I used a free trial ### "User-Friendly CRM with Great Value" September 30, 2025 5.0 Pros We really appreciated the pipeline visualization: it’s clean, easy to understand, and our team is finding it very effective. The price is also a big plus — it’s incredibly affordable compared to other CRMs on the market. Cons One possible downside could be the limited customization of automations: for our small company it works well for now, but in the future we might need more flexibility and customization. Review Source MM Milan M. MD Retail Used the software for: Less than 6 months ### "Best CRM for business" April 9, 2025 5.0 Zoho Bigin is by far the best top notch best CRM software out there! Pros What we like the most is the structure and the ability to plan and organize different work flows. Cons Takes time to setup and learn how the CRM works. Alternatives considered [ODBC Driver for Airtable](https://www.capterra.com/p/10020577/ODBC-Driver-for-Airtable/) Reason for choosing Bigin by Zoho CRM Easy to use and integrates with other Zoho Products. Review Source JJ Jerlin J. Manager Food & Beverages Used the software for: I used a free trial ### "Perfect for Growing Businesses" August 28, 2025 5.0 It strikes a great balance between functionality and simplicity—without the heavy cost of bigger CRMs. Highly recommend it for teams looking to streamline their sales process! Pros Zoho Bigin is the perfect CRM for small and growing businesses. It’s simple, easy to set up, and gives a clear pipeline view that makes tracking deals and follow-ups effortless. Cons Limited advanced features compared to full-scale CRMs like Zoho CRM or Salesforce (may not suit very large enterprises). Review Source PS Pedro S. ceo Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Bigin by Zoho, o melhor para pequenas empresas" April 2, 2025 5.0 O Bigin by Zoho foi uma escolha certeira para nossa empresa. Com ele, conseguimos otimizar nossos processos comerciais, melhorar o relacionamento com clientes e aumentar a eficiência da equipe. Recomendamos fortemente para empresas que buscam um CRM prático, acessível e eficiente! Pros Facilidade de uso, precos acessível, automação, Kanban para gestão das etapas e integração e automatização. Cons ate o momento nao encontrei pontos negativos. Switched from [RD Station](https://www.capterra.com/p/180098/RD-Station/) custo beneficio geral para a empresa, facilidade de uso Review Source AL Anton L. Director Computer Networking Used the software for: 6-12 months ### "Zoho Begin Review" March 7, 2025 5.0 Very good experience from the start. support was also very helpful. I was also able to find most of its functionality by myself. Pros It is easy and user friendly - very easy to navigate Cons Cannot find any cons for my use, i do not need much as i am a small business but make life easy Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing Bigin by Zoho CRM Begin is just much easier to use, very easy to navigate and setup Review Source NG Naveen G. Operations Manager Information Technology and Services Used the software for: I used a free trial ### "Streamlined Efficiency with Outstanding Value" October 10, 2024 5.0 My overall experience with Bigin by Zoho CRM has been highly positive. It offers a smooth, intuitive experience from the start, with an easy setup process that allowed my team to dive in quickly without much training. The interface is clean and user-friendly, making it simple to manage sales pipelines, track customer interactions, and automate routine tasks like follow-ups. Bigin has streamlined our workflow and improved team communication, which has been a major boost for our efficiency. Though it’s perfect for small to mid-sized teams, I do feel that as we grow, some additional features—like advanced reporting and the ability to upload documents—would make it even more beneficial. Despite this, Bigin has provided us with great value for the investment and has had a positive impact on how we handle our sales operations. Pros What I liked most about Bigin by Zoho CRM is how incredibly easy it is to set up and use. The visual sales pipeline makes tracking deals a breeze, and the automation features save a lot of time by handling follow-ups and communication updates. It’s also a cost-effective solution that offers great value for small to mid-sized teams. The simple, intuitive interface makes it easy for any team member to quickly adapt, streamlining our sales workflow and keeping everything organized. Cons What I liked least about Bigin is the limited document handling functionality. There's no option to upload or store documents such as quotes, contracts, or invoices directly in the CRM, which would have been a helpful feature. Additionally, for more advanced reporting or scalability, the platform might feel a bit constrained as your business grows. Some additional customization options in reporting would make it even more powerful. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.