Spocket

"Pretty great for USA customers"

Overall: Good. The mid-high cost subscription and slightly less margin on some products isn't for everyone but it makes up for it in other ways. The customer support has been pretty good to me any time I've had a question or concern and they're fast to answer. The same unfortunately can't be said about manufacturer chats. Its really hit or miss whether they respond back to you or not, which is a shame.

Pros: Out of all of the dropshipping supplier websites, this one seems to consistently have the fastest shipping times for MANY products that will deliver within 1-7 days (some are 1-4, others are up to 7 days, and of course there are some up to 14-20 days). Which is waaaay better than the big generic Chinese suppliers and crucial for modern day dropshipping. This is because quite a few suppliers on Spocket have warehouses in USA too. You'll find hot trending products and even better quality variants too. It also clearly displays the cost of the item, shipping (if its not free) and your profit per sale.

Cons: The subscription might be a little more expensive than some and some products leave you with less of a margin compared with the Chinese suppliers HOWEVER, you can get much quicker processing times and shipping, as well as more often than not, a 14 or 30 day product guarantee. This trade off really depends on how you value your customers and the benefits that'll be passed onto them at the expense of ~5% less margin.

" Beware of Spocket's Billing Practices - Poor Customer Service"

Pros: Given my limited experience with Spocket, using it for only 1-2 hours, I don't have enough information to recommend specific features.

Cons: My experience with Spocket was alarmingly disappointing and potentially deceptive. As a personal user with basic needs, I was shocked to discover I was being charged $300/month for their highest-tier Unicorn plan, which I never agreed to or needed. Here are the critical issues I encountered: Unauthorized Plan Upgrade: Without my consent, I was upgraded from a basic plan to the $300/month Unicorn plan, grossly misaligned with my personal usage needs. Zero Communication: Spocket sent no notifications about the trial ending, billing start, or plan changes. Hidden Charges: I only discovered the $300 charge through my bank statement, not through any communication from Spocket. Billing for Unused Services: I was charged this exorbitant amount despite not using any services after the trial. Strict No-Refund Policy: Despite the clear miscommunication and lack of consent for the plan upgrade, Spocket adhered to their strict no-refund policy. They cited their terms and conditions as justification, even in the face of these exceptional circumstances. Inadequate Customer Service Response: While Spocket did respond to my inquiries, they failed to adequately address my specific concerns about the unexpected plan upgrade and charges. Their responses lacked detailed explanations and did not fully engage with the issues I raised. In stark contrast, I experienced a similar situation with AutoDS, who promptly provided a full refund and demonstrated professional, customer-centric service. Warning to potential users: - Be extremely cautious of unexpected plan changes - Closely monitor your account and bank statements - Be vigilant about unexpected plan changes - Be prepared for inflexibility in their refund policy Given this experience, I strongly advise against using Spocket. Their practices of charging $300/month without clear consent and their subsequent handling of the issue demonstrate a concerning lack of transparency and customer care. Consider more reliable alternatives like AutoDS that respect customer choices and provide fair resolutions.