# Spocket Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Spocket the right Dropshipping solution for you? Explore 41 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/205029/Spocket/reviews --- Spocket 2.6 (41) [View alternatives](https://www.capterra.com/p/205029/Spocket/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Spocket Ease of use 3.0 Customer Service 2.4 ## Pros and Cons in Reviews Maryam K OwnerRetail, Self-employedUsed the software for: Less than 6 months. “Their website and marketing make big claims about fast shipping, high-quality suppliers, and reliable customer support.“ November 7, 2025 EY Emir Y FounderConsumer Goods, 2 - 10 employeesUsed the software for: I used a free trial. “On top of that, they don’t let you remove your credit card info from their system — which is outrageous and a serious data privacy concern.“ April 15, 2025 ST Sheri T OwnerrRetail, 2 - 10 employeesUsed the software for: I used a free trial. “They offered a 14 day free trial for premium service.“ May 10, 2023 CS Calvin S SpocketComputer & Network Security, 2 - 10 employeesUsed the software for: Less than 6 months. “I even went through American Express to dispute the charge, and despite submitting all proof, the dispute was somehow lost — which tells me Spocket is very good at covering their tracks but not at delivering value or customer service.“ June 5, 2025 TH Thomas H DropshipperConsumer Goods, Self-employedUsed the software for: Less than 6 months. “The customer support has been pretty good to me any time I've had a question or concern and they're fast to answer.“ September 13, 2023 Maryam K OwnerRetail, Self-employedUsed the software for: Less than 6 months. “For more than two weeks, I chased support for a fix or a refund and received nothing but copy-paste responses.“ November 7, 2025 AJ Angela J OwnerWholesale, 2 - 10 employeesUsed the software for: I used a free trial. “The process is easy to set up with the integrations of Shopify.“ August 19, 2020 PP Piter P Dropshipping Business OwnerInternet, Self-employedUsed the software for: Less than 6 months. “After canceling my subscription, I accepted a so-called "free trial month," with the clear understanding that my account would be canceled afterward if I didn’t wish to continue. Despite this, I was charged around €93 on October 19 for a service I neither requested nor used.“ October 19, 2024 ## Showing most helpful reviews Showing 1-25 of 41 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use bimal C. digitalmarketer Marketing and Advertising Used the software for: Less than 6 months ### "Spocket review" January 7, 2022 4.0 Pros I think this Spocket dropshipping tool is best for all new or established drop shippers. Because you get all supplier from European and USA.Which is great. That means your customers will receive their orders fast than your competitors means more money in your pocket. Anyone can use it. Just log in and you will see a few products in the dashboard. If you don't like products just search and import products directly into your store with a click.Spocket supports different kinds of platforms like Wix, Square, woo commerce,ecwid etc. If you don't want to use Shopify. They also give you 14 days trial. Cons The main cons are the product is limited. Hope they will fix it because it can be a great platform for dropshippers to find new products and grow their business. Review Source Response from Spocket December 16, 2024 Thank you for your insightful review! We’re so glad to hear that you find Spocket valuable for both new and established dropshippers. We agree that fast shipping from suppliers in the US and Europe is a big advantage, and we're happy to know it’s helping you stay competitive. We also appreciate your feedback about the product selection, and we’re always working to expand and improve the variety available. Thanks for sharing your experience, and we look forward to continuing to support your business!Happy dropshipping!- Eleanor 😊 TH Thomas H. Dropshipper Consumer Goods Used the software for: Less than 6 months ### "Pretty great for USA customers" September 13, 2023 4.0 Good. The mid-high cost subscription and slightly less margin on some products isn't for everyone but it makes up for it in other ways. The customer support has been pretty good to me any time I've had a question or concern and they're fast to answer. The same unfortunately can't be said about manufacturer chats. Its really hit or miss whether they respond back to you or not, which is a shame. Pros Out of all of the dropshipping supplier websites, this one seems to consistently have the fastest shipping times for MANY products that will deliver within 1-7 days (some are 1-4, others are up to 7 days, and of course there are some up to 14-20 days). Which is waaaay better than the big generic Chinese suppliers and crucial for modern day dropshipping. This is because quite a few suppliers on Spocket have warehouses in USA too. You'll find hot trending products and even better quality variants too. It also clearly displays the cost of the item, shipping (if its not free) and your profit per sale. Cons The subscription might be a little more expensive than some and some products leave you with less of a margin compared with the Chinese suppliers HOWEVER, you can get much quicker processing times and shipping, as well as more often than not, a 14 or 30 day product guarantee. This trade off really depends on how you value your customers and the benefits that'll be passed onto them at the expense of ~5% less margin. Alternatives considered [CJdropshipping](https://www.capterra.com/p/232106/CJdropshipping/)[Sellvia](https://www.capterra.com/p/253268/Sellvia/) Reason for choosing Spocket I could select a fast shipping category which had WAY more options compared to the less than 50 sellvia offers. I also didn't like all the extra fees CJ has, especially if you want better shipping times. Review Source Response from Spocket December 16, 2024 Thank you for such a comprehensive and thoughtful review! We’re thrilled to hear that you’re happy with Spocket's fast shipping times and the high-quality products available. We understand that pricing and margins are important considerations, and we’re glad you recognize the value of faster processing times, reliable shipping, and product guarantees. Your feedback on customer support and manufacturer chats is also appreciated, and we’ll be sure to pass it along to help improve the experience. We’re excited to be part of your dropshipping journey, and we appreciate you choosing Spocket over other platforms!Happy dropshipping!- Eleanor 😊 VR Verified Reviewer Owner Retail Used the software for: Less than 6 months ### "Do Not Recommend – Zero Support and Locked Out After Paying" November 7, 2025 1.0 My overall experience with Spocket has been terrible. The platform did not work as promised, support was almost nonexistent, and every interaction felt like stalling and avoidance rather than actual help. For more than two weeks, I chased support for a fix or a refund and received nothing but copy-paste responses. In the end, my access was cut off while my money was taken. This experience destroyed my trust in the platform. I would strongly warn anyone considering Spocket to be careful — it caused me stress, financial loss, and absolutely no benefit. Pros Their website and marketing make big claims about fast shipping, high-quality suppliers, and reliable customer support. On the surface, it looks like a great solution — but in my experience, these claims did not match reality. Cons My experience with Spocket has been shockingly bad from day one. The platform had technical issues immediately after I subscribed, and I was never able to use it as advertised. I reached out to support relentlessly — multiple times a day for several days — and all I received were generic copy-paste replies telling me to “wait,” with zero real support or accountability. Spocket promised to fix the issue and compensate me with three extra months of access. Not only did they fail to fix anything, but after more than two weeks of empty promises and no action, they removed my access completely, despite my paid subscription and ongoing unresolved case. The level of neglect and lack of responsibility is unacceptable for a paid SaaS product. There was no real support, no resolution, no ownership of the problem, and no value delivered whatsoever. Instead of enabling my business, Spocket became a source of stress, wasted time, and financial loss. Based on my experience, I strongly advise others to think twice before trusting this platform. It cost me time, money, and confidence — with absolutely nothing to show for it in return. Review Source Response from Spocket November 25, 2025 Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the frustration, stress, and inconvenience you’ve gone through. This is not the level of support or service we aim to provide, and I understand how disappointing it must have felt to receive delayed or repetitive responses, especially when you were actively seeking a resolution. Your feedback about the platform issues, the support delays, and the refund process is extremely important. I want to assure you that we take concerns like yours very seriously. I’d like to personally look into what happened with your account and ensure that any outstanding issues — including access or a refund — are handled promptly. Please reach out to us directly at support@spocket.co with your account details or ticket number so we can prioritize your case and work toward a proper resolution.- Eleanor DG David G. owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Sinister Sprocket " November 27, 2024 1.0 My experience with Spocket has been deeply disappointing. Tech support feels robotic and impersonal, relying too heavily on automated responses with little human connection. After a billing error during my trial, I faced slow responses and a lack of compassion, despite sharing the urgency of my situation. Spocket’s customer service seems to lack the soul and understanding that small business owners need. This is not the support I expected from a platform promising to empower entrepreneurs. Pros Platform seemed helpful but turned out to be soulless ai bent on taking your payment at all odds! Be careful! Cons Confusing interface and Lack of Compassion and Support - horrendous experience that makes you feel like you are just a number. Alternatives considered [CJdropshipping](https://www.capterra.com/p/232106/CJdropshipping/)[Modalyst](https://www.capterra.com/p/197471/Modalyst/)[CJ Affiliate](https://www.capterra.com/p/233635/CJ-Affiliate/) Reason for choosing Spocket I will not be using them even know they charged me for a year without cause of circumstance Review Source Response from Spocket December 13, 2024 Hi, David. We're truly sorry to hear about your negative experience and understand your frustration. We take your feedback seriously, and it’s important for us to resolve any issues with our service. We apologize for any inconvenience you encountered while trying to cancel your order. We strive to provide the best customer service, and it sounds like we missed the mark during your interaction. To assist you with your cancellation request immediately, please reach out to our support team at support@spocket.co, and we’ll ensure everything is resolved to your satisfaction. Thank you for sharing your thoughts with us. We hope to have the opportunity to make this right. - Eleanor PP Piter P. Dropshipping Business Owner Internet Used the software for: Less than 6 months ### "Fraudulent charges and unresponsive support" October 19, 2024 1.0 Using Spocket has been a deeply frustrating experience. After canceling my subscription, I accepted a so-called "free trial month," with the clear understanding that my account would be canceled afterward if I didn’t wish to continue. Despite this, I was charged around €93 on October 19 for a service I neither requested nor used. Spocket's customer support has been utterly unhelpful and unresponsive. I’ve filed a formal complaint with the Better Business Bureau due to their shady practices. I also see that many others are facing the same problem, yet Spocket chooses to ignore these issues. To add to the deception, many positive reviews online seem fake, most likely generated by bots, as they only review Spocket and nothing else. I strongly advise against using this platform. Their billing practices are dishonest, and their customer support is nearly non-existent. Don’t fall into their trap like I did. Pros There are no real benefits. The service was misleading, and I can't highlight anything positive. Cons Unreliable billing, poor customer support, and questionable business practices make Spocket a frustrating experience. Switched from [DSers](https://www.capterra.com/p/247947/DSers/) I switched to DSers because it's much easier to use and manage orders efficiently. Plus, I appreciate that DSers operates transparently, with no shady business practices like the unauthorized charges I experienced with other platforms. Review Source Response from Spocket December 13, 2024 Hi, Piter. Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve encountered with Spocket. We understand how upsetting unexpected charges can be, especially when you believe the issue was resolved. We take concerns like yours very seriously, and we’re truly sorry for the inconvenience this situation has caused. It’s never our intention to mislead or cause stress for our customers. We’d like to make things right for you and ensure that this issue is addressed promptly. Please reach out to our support team at support@spocket.co, and we'll look into your case immediately to review the charge and assist with a resolution. Additionally, we will investigate your feedback regarding customer service response times to ensure improvements are made in the future. Your feedback is invaluable to us as we strive to improve our service. We hope to regain your trust and have the opportunity to resolve this to your satisfaction.- Eleanor AK Aleksandra K. CEO Accounting Used the software for: I used a free trial ### "STAY AWAY Scammers" March 19, 2025 1.0 his company is absolutely terrible! They literally stole my money, and I don’t even have access to my account anymore. Every attempt to contact them has been met with complete indifference and ignorance. Their customer service is non-existent – they act like robots, not humans. It’s beyond disgraceful! They have no respect for their customers, no professionalism, and no willingness to help. Do yourself a favor and stay far away from this scam of a company! Pros STAY AWAY Scammers! Stay Away from This Company! Cons This company is an absolute disaster! They took my money and blocked my access to my account. I’ve reached out multiple times, but they completely ignore all attempts to get help. Their so-called “support” is a joke – they treat customers with zero respect and act like mindless robots. If you value your time and money, do NOT trust this company! They are nothing but frauds who couldn’t care less about their customers. Stay far away! Review Source Response from Spocket March 20, 2025 We are truly sorry to hear about your experience, and we sincerely apologize for the frustration you've encountered. This is certainly not the level of service we aim to provide, and we understand how upsetting it must be to feel ignored and blocked from your account. We take feedback like yours very seriously and would love to look into this further to resolve the issue. To help us investigate, please provide your account details or reach out to us directly at \[customer service email or phone number\]. We want to ensure this is sorted out and that you have the access and support you need. Again, we deeply apologize for the inconvenience, and we are committed to improving our customer service. We appreciate your patience as we work to address your concerns. CS Calvin S. Spocket Computer & Network Security Used the software for: Less than 6 months ### "Avoid Spocket at all costs. This app is nothing short of a scam." June 5, 2025 1.0 They make it incredibly easy to take your money, but when things go wrong — and they will — you’re on your own. I had a legitimate dispute involving a faulty transaction and Spocket offered zero support. I even went through American Express to dispute the charge, and despite submitting all proof, the dispute was somehow lost — which tells me Spocket is very good at covering their tracks but not at delivering value or customer service. They don’t respond meaningfully to emails, they don’t take accountability, and they clearly don’t mind profiting off their users with shady practices. Spocket is the kind of company that gives dropshipping a bad name. Do yourself a favor — stay far away and use a supplier that doesn’t rob you blind and ignore you afterward. Shameful platform. I will never use it again. Pros NOTHING - this app does nothing to help grow or build your business. Its all a scam to get you in a trial and take your money. Cons Hated everything about it. The people behind the scene are rude and disgraceful. I dont know how they are still around. Review Source Response from Spocket June 9, 2025 We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. While this isn’t the experience we aim to provide, your concerns are important to us and we take them very seriously. We understand how frustrating it can be when expectations aren’t met, especially when it involves your business. Our goal is to support entrepreneurs, not cause them stress or inconvenience. We’re disappointed to hear that you felt unsupported, and we sincerely apologize if our team came across as unhelpful or unresponsive that’s not the standard we hold ourselves to. Regarding the dispute, while we do our best to work with financial institutions and provide all necessary documentation, unfortunately, we have limited influence over their final decisions. That said, we’d still love to review your case again if you’re open to giving us more information your satisfaction matters, and we want to make this right. EY Emir Y. Founder Consumer Goods Used the software for: I used a free trial ### "Misleading Trial and Unauthorized Charge – Poor Support" April 15, 2025 1.0 Spocket should be investigated, sued, and banned from operating. Their predatory billing practices are well-documented online — just search Reddit and you’ll see I’m far from the only one. They rely on poor communication, no cancellation confirmations, and a strict no-refund policy to trap users into unwanted subscriptions. I never used the service and still got charged. This is unethical and unacceptable. Avoid Spocket at all costs. Pros The idea behind the platform seems promising on paper, and the Shopify integration is straightforward. But that’s about it. Cons This company runs a borderline scam. I signed up for a trial, canceled it the same day, and never received a confirmation. Weeks later, they charged me $99 for an annual subscription I never authorized. Their support team took days to respond and then refused a refund, claiming they had no record of cancellation. On top of that, they don’t let you remove your credit card info from their system — which is outrageous and a serious data privacy concern. Review Source Response from Spocket April 17, 2025 We understand how frustrating it can be to feel charged unfairly, and we sincerely apologize for any confusion regarding the cancellation process. It's never our intention to mislead or cause inconvenience. We’d like to clarify that we do offer a cancellation option directly from the dashboard during the trial period, but we’re also actively working to improve our confirmation process and ensure better transparency moving forward. Regarding your concerns about billing and data privacy — we take these matters very seriously. Our system is designed to be secure and compliant with privacy regulations, and while we currently retain payment methods for active accounts to prevent service interruption, we are exploring more flexible options for our users in future updates. We appreciate your feedback — even when it’s critical — as it helps us improve the experience for everyone. QL Quan L. Owner Sports Used the software for: I used a free trial ### " Beware of Spocket's Billing Practices - Poor Customer Service" September 21, 2024 1.0 Pros Given my limited experience with Spocket, using it for only 1-2 hours, I don't have enough information to recommend specific features. Cons My experience with Spocket was alarmingly disappointing and potentially deceptive. As a personal user with basic needs, I was shocked to discover I was being charged $300/month for their highest-tier Unicorn plan, which I never agreed to or needed. Here are the critical issues I encountered: Unauthorized Plan Upgrade: Without my consent, I was upgraded from a basic plan to the $300/month Unicorn plan, grossly misaligned with my personal usage needs. Zero Communication: Spocket sent no notifications about the trial ending, billing start, or plan changes. Hidden Charges: I only discovered the $300 charge through my bank statement, not through any communication from Spocket. Billing for Unused Services: I was charged this exorbitant amount despite not using any services after the trial. Strict No-Refund Policy: Despite the clear miscommunication and lack of consent for the plan upgrade, Spocket adhered to their strict no-refund policy. They cited their terms and conditions as justification, even in the face of these exceptional circumstances. Inadequate Customer Service Response: While Spocket did respond to my inquiries, they failed to adequately address my specific concerns about the unexpected plan upgrade and charges. Their responses lacked detailed explanations and did not fully engage with the issues I raised. In stark contrast, I experienced a similar situation with AutoDS, who promptly provided a full refund and demonstrated professional, customer-centric service. Warning to potential users: - Be extremely cautious of unexpected plan changes - Closely monitor your account and bank statements - Be vigilant about unexpected plan changes - Be prepared for inflexibility in their refund policy Given this experience, I strongly advise against using Spocket. Their practices of charging $300/month without clear consent and their subsequent handling of the issue demonstrate a concerning lack of transparency and customer care. Consider more reliable alternatives like AutoDS that respect customer choices and provide fair resolutions. Review Source Response from Spocket December 13, 2024 Hi, Quan. We’re truly sorry to hear about your experience, and we understand the frustration you’ve faced with unexpected charges and a lack of communication regarding your plan. We take issues like this very seriously, especially when it comes to unexpected charges and lack of transparency. We deeply regret that we did not provide the level of clarity and support you needed. To ensure this situation is addressed, we would love to look into your account and work toward a resolution. Please reach out to our support team at support@spocket.co, and we’ll prioritize investigating your case. While our standard policy is outlined in our terms, we understand your concerns and will do our best to review this matter comprehensively and work on a fair solution. We’re also using your feedback to improve our communication and support process, so we can prevent similar issues in the future.- Eleanor HW Harly W. CEO Consumer Goods Used the software for: Less than 6 months ### "Spocket is a middleman scam" February 22, 2025 1.0 Not great, it is basically just another middle man in these tired processes, doesn't even bother to modify the data like tags, description or images etc. some of them even have DHGATE etc. left there, better off doing the entire process yourself and not pay someone else to jump on the prices Didn't even bother to send a courtesy email after the trial period either, not a great business practise Pros Ease of setting up my credit card for them to take money Cons Bad customer service Terrible profit margins versus competition Bad user interface, little popups everywhere, only a small amount of items per page, god forbid you have a search query and want to go back to a specific page; i.e. page 1, 25, or 50 of the search query. Nope 5 at a time, have fun looking for that product you missed Review Source Response from Spocket February 26, 2025 Thank you for sharing your feedback. We're sorry to hear that your experience with Spocket didn’t meet your expectations, and we truly appreciate the time you’ve taken to express your concerns. We always strive to improve our platform and services based on user feedback. We genuinely appreciate your feedback as it helps us to make Spocket better. If you’d like to give us another try or have any other suggestions, we’d love to hear from you directly so we can work toward a solution. Thank you for your time, and we hope to have the opportunity to serve you better in the future. - Eleanor MB Marc B. Founder Internet Used the software for: 6-12 months ### "Achtung Abzocke und Abofalle!" December 24, 2024 1.0 Pros Große Auswahl einfache instalation und schnelle Reaktionszeit, das war es schon. Auf en ersten Blick Cool und dann ... Cons Von 500 Artikeln sind am Ende nur noch 200 Lieferbar. 80% sind von BigBuy für den europäischen Markt. Von 10 Bestellungen wurde eine Pünktlich geliefert, 7 im Nachgang storniert. 1 zu spät geliefert und die andere hat eine schlechte Qualität. Die Plattform hat ständig Synchronisations Fehler mit dem Shopsystem. Auf der Plattform selbst werden viele Anbieter fehlerhaft dargestellt. Der Oberhammer ist aber, das vor Ende mit Drohung von Kündigung, für die schlechte Perfomance eine 3 Monate freie Mitgliedschaft angeboten wird, sozusagen als Endschädigung und dann einfach das Geld abgebucht wird. Darauf ist der Support nicht mehr erreichbar. Zuvor Reaktionszeit von 5 Minuten. Achtung! Review Source Response from Spocket January 3, 2025 Thank you for sharing your feedback. We genuinely apologize for the issues you've experienced, and we understand your frustration. We strive to provide a seamless and reliable service, and it’s clear we fell short in your case. We’re sorry for the delays, cancellations, and synchronization issues you encountered. Please know that we take your concerns seriously and are actively working to improve our platform and customer support to prevent such situations from occurring in the future. We would like to investigate your specific case further and make things right. Kindly reach out to us directly with your account details so we can assist you immediately at support@spocket.co We value your input and hope to restore your confidence in our service. LK Lisa K. Dropshipper Marketing and Advertising Used the software for: Less than 6 months ### "Scam" June 30, 2023 1.0 Terrible customer service. Their website is confusing and not user friendly. Pros Nothing. I absolutely hated this website. Do not use! Cons They did not give me a full refund back that I was due. Review Source Response from Spocket December 13, 2024 Hi, Lisa! We’re sorry to hear that your experience with Spocket didn’t meet your expectations. We understand your frustration, and we apologize for any confusion or issues with your refund. Please reach out to our support team at support@spocket.co, and we will investigate your refund situation to ensure it’s resolved promptly. We’re committed to improving our service and appreciate your feedback.- Eleanor NM Noah M. CEO Consumer Services Used the software for: Less than 6 months ### "Not the best for dropshipping to Canada" February 11, 2023 3.0 Pros It was pretty easy to use and support was pretty good. Cons Seems like a great dropshipping platform for the US, but it does not offer a lot of product options for Canada. Review Source Response from Spocket December 13, 2024 Hi, Noah! Thank you for sharing your feedback. We’re glad to hear that you found our platform easy to use and that you had a positive experience with customer support. We understand the importance of having a wide variety of products available for all regions, and we appreciate your insight regarding Canada. We are actively working to expand our product offerings and improve the experience for international customers. Thank you again for your feedback, and we hope to provide you with a better selection in the future.- Eleanor SP Samantha P. Owner Retail Used the software for: I used a free trial ### "Best service " June 8, 2020 5.0 Pros Everything!!! Everything is so simple to navigate and use great stuff!!! Cons Nothing ! I think that this is great and everyone should try Review Source Response from Spocket December 16, 2024 Thank you so much for your amazing review! We’re thrilled to hear that you find everything so simple to navigate and are enjoying the platform. Your feedback means the world to us, and we’re so happy you're having such a great experience. We truly appreciate your recommendation, and we look forward to supporting you in the future!Happy dropshipping!- Eleanor 😊 VR Verified Reviewer Dropshipper Consumer Goods Used the software for: 6-12 months ### "Best to use for dropshipping!" September 16, 2024 5.0 I'm extremely happy with Spocket; it has simplified my dropshipping process and significantly improved my business. Pros Spocket is easy to use with its intuitive interface, making product sourcing simple and efficient for dropshippers. Cons So far so good! Still enjoying the app right now Review Source Response from Spocket December 16, 2024 Thank you so much for your kind words! We're thrilled to hear that Spocket has made your dropshipping process easier and more efficient. It's wonderful to know that you're enjoying the app and seeing improvements in your business. We’re here to help whenever you need us, and we can’t wait to support your continued success!Happy dropshipping!- Eleanor 😊 AWN Abdul Wali N. E-commerce Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worst refund policy " February 18, 2025 1.0 Bad experience. They rob customers in different ways. Don't ever expect refund even though it's their problem. Cons SPOCKET has a bad refund policy and they never refund customers even though it it's their mistake. Happened to be twice. Review Source Response from Spocket February 26, 2025 Thank you for sharing your feedback. We're truly sorry to hear about your negative experiences with our refund policy, and we understand how frustrating it must be to feel that your concerns weren't addressed properly. We take these kinds of issues seriously and want to apologize for any inconvenience caused. Refunds are a critical part of our service, and we aim to ensure that all customers are treated fairly. We strive to handle refund requests promptly, but we understand that there may have been specific situations where this process didn’t meet your expectations. We’d love to look into these instances further to understand what happened and ensure that we address any gaps in our system. If you could please reach out to our support team with the details of your cases, we’ll make it a priority to investigate and work toward a resolution. - Eleanor PV Prinz V. Entrepreneur Wholesale Used the software for: 6-12 months ### "Dropshipping for beginners " September 13, 2024 5.0 It was great! I'll continue to use it and will recommend to beginners Pros Easy to use and user-friendly for beginners Cons New updates in the app are sometimes published without prior notice Review Source Response from Spocket December 16, 2024 Hi, Prinz. Thank you for sharing your experience! We're so glad to hear that you find the app easy to use and beginner-friendly. We also appreciate your feedback about the updates, and we'll make sure to pass it along to our team. We're excited that you’ll continue using Spocket and recommending it to others. Your support means a lot to us!Happy dropshipping!- Eleanor 😊 AG Aurélien G. Manager Wholesale Used the software for: Less than 6 months ### "Billed for nothing, inoperable" July 20, 2024 1.0 Pros The basic idea is good, but it doesn't work at all! Cons \- The list of products offered is restricted according to the categories selected, the suppliers offered are moderately reliable and the margins offered are very low for the retailer. (For example, the purchase price may be advantageous, but delivery costs are abnormally high). - Problem importing product photos and variants : When you import a product, only one image is synchronized (for products with more than one image), so there's no possibility of highlighting. - I paid $50 for nothing, because their service is inoperative, and the Aliscraper extension doesn't work at all. No possibility of refund. - Automatic messages from (supposedly) “real” people make you wait for nothing. Conclusion: I paid $50 for nothing. General service deplorable, I am extremely dissatisfied. I don't usually write negative reviews but this is my only compensation for having given them $50. Think twice before venturing into Spocket. Review Source Response from Spocket December 13, 2024 Hi, Aurélien. Thank you for sharing your feedback. We’re very sorry to hear that your experience with Spocket did not meet your expectations. We understand your frustration with the product selection, import issues, and the challenges you’ve encountered with our service. We sincerely apologize for the problems you faced, particularly with the Aliscraper extension and product image synchronization. While we regret that you encountered difficulties and were unable to fully utilize our service, we would like to resolve this situation. Please contact our support team directly at support@spocket.co so we can better understand your concerns and assist in finding a solution. We hope you will give us the opportunity to make this right. Thank you for bringing this to our attention.- Eleanor NJC Neville James C. Owner Apparel & Fashion Used the software for: Less than 6 months ### "DONT USE THEM " November 29, 2024 1.0 Terrible. Painful. Angry. Scam. Rude. DONT USE THEM Pros Nothing they scam you. Tried canceling they kept offering more products and never cancelled it Cons The whole thing. It bad. They suck. They scam. Review Source Response from Spocket December 13, 2024 We're truly sorry to hear about your negative experience and understand your frustration. We take your feedback seriously, and it’s important for us to resolve any issues with our service. We apologize for any inconvenience you encountered while trying to cancel your order. We strive to provide the best customer service, and it sounds like we missed the mark during your interaction. To assist you with your cancellation request immediately, please reach out to our support team at support@spocket.co, and we’ll ensure everything is resolved to your satisfaction. Thank you for sharing your thoughts with us. We hope to have the opportunity to make this right. - Eleanor JC Joshua C. Director Design Used the software for: I used a free trial ### "Avoid, find other options" July 18, 2024 1.0 Pros I think it is difficult to use the platform and the customer service is not good. Cons I would strongly recommend that you consider other options. Review Source Response from Spocket December 13, 2024 Hi, Joshua. Thank you for sharing your feedback. We’re sorry to hear that you found our platform difficult to use and that our customer service did not meet your expectations. We are constantly working to improve both the user experience and the support we provide. Your input is valuable, and we would love the opportunity to learn more about the specific challenges you faced. Please feel free to reach out to our support team at support@spocket.coso we can assist you further and address any concerns. We appreciate you taking the time to share your thoughts, and we hope you might consider giving us another chance in the future.- Eleanor VR Verified Reviewer Ratail salesmen Apparel & Fashion Used the software for: I used a free trial ### "outstanding" June 23, 2024 5.0 Im Starting Out On it But When I look at The reviews Id like To think its A Good Platform To be a dropshipper Pros Its a Fast Growing platform To get People on board With the Latest Fashion Cons Theres Not Anything Thats Not To Like As Long As Its Functional To do what i need To do Reason for choosing Spocket Because Its Great to Understand dropshipping From Review Source Response from Spocket December 16, 2024 Thank you for your fantastic review! We’re thrilled to hear that you’re excited about using Spocket and finding it functional for your needs. It's great that you're starting out with us, and we’re glad that you feel confident about the platform based on other users' experiences. We’re here to support you as you continue your dropshipping journey, and we can’t wait to see your success!Happy dropshipping!- Eleanor 😊 EB Emma B. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Dont trust them " May 30, 2024 1.0 Negative!!! Don't trust them, products are not able to be sold and customer service is non existent Pros Don’t trust them. They lock you into a yearly subscription without any renewal notice or reminders. I cant actually delete my credit card on file and unable to cancel account- pretty sure that's illegal. Customer service response simply offers free months as incentive to stay so it’s all sales spin, and then they added extra charges to my credit card. Made no sales on products from their suppliers, hence wanted to cancel and all they care about is the subscription fee Review Source Response from Spocket December 13, 2024 Hi, Emma. Thank you for sharing your concerns. We sincerely apologize for the frustration you’ve experienced with our subscription process and customer service. It’s clear we did not meet your expectations, and we take your feedback seriously. Regarding your issues with account cancellation and billing, we understand how important it is for users to have control over their subscriptions. We are actively working to improve communication and make the cancellation process more transparent. Our goal is to provide clear reminders and support to ensure our customers feel confident and informed about their choices. Please contact our support team directly at support@spocket.co, and we’ll do our best to resolve your concerns promptly, including investigating any unexpected charges and assisting with account cancellation.- Eleanor VR Verified Reviewer CEO Internet Used the software for: I used a free trial ### "Beware of Spocket. These guys are absolute scammers preying on free-trial expiration!!!" March 22, 2024 1.0 Pros The app is filled with random but high priced products. Nothing I like. Cons To provide context, I signed up for a free trial of Spocket (Shopify app store). As soon as I realized this app is no good (random products with high costs), I made sure to check my membership status before deleting the app from my Shopify store. Under membership, it shows I was on a basic plan and also they made it almost impossible to find the option to cancel so I thought I was good. Guess what, a few days later, I was charged $99 after the trial concluded for the premium plan. I immediately reached out to their customer service team to request a refund. They agreed that there was no Shopify account linked to that Spocket account and that I've never used their services (adding products). They then pretended to submit a refund request and told me they'd reach out soon. This is a lie by the way to delay your refund for as long as possible, they only have a few employees, mostly in Asia, who play different roles and act like they have a whole refund department that reviews cases. After being met with no responses for 13 days, they finally reached out and said no they cannot issue a refund (no surprise here). I have to emphasize the fact that I never even used the service during the trial period, and I did not receive any value from the service for which I was charged (refund requested on the same day I was charged). Additionally, it is very unprofessional that the team initially acknowledged the lack of use and promised a resolution, only to refuse to provide a refund (and took 13 days to do that). This is a warning message for you guys to be careful with these people. The dropship business tends to attract the worst kind of business practices unfortunately. Review Source Response from Spocket December 13, 2024 Hi! We’re really sorry to hear about your frustrating experience and understand your concerns regarding billing and customer service. It’s never our intention to mislead or disappoint our customers. We take your feedback seriously and are committed to improving communication and support. Please reach out directly to our team support@spocket.co, and we’ll look into your case further. We’d like to resolve this for you and ensure you have a better experience. Thank you for sharing your thoughts.- Eleanor AD Angela D. Store Owner Consumer Goods Used the software for: 6-12 months ### "Was not what I expected" December 24, 2022 2.0 I had high hopes for it because the platform is well put together and easy to navigate. That is a strength. I lost a sell because of them and maybe even a customer for good because I had to cancel an order that was taking too long and found out the supplier just ghosted yet Spocket wanted me to keep following their crazy loop of logic. They are overall ineffective due to their horrible customer service which is ineffective at problem-solving and truly understanding issues. They are just collecting money with no real value for the money spent. Pros The platform is easy to use, integrates easily with Shopify. It seemed rather intuitive to set it up and use it. I was excited about the possibilities. I could easily find products, import them and edit them. Cons The customer support is responsive but highly ineffective. You end up having to communicate with TOO many people who keep asking and responding in the same manner and to no effective resolution. Apparently, the customer support reps do not read what was sent prior nor seem to retain information to help. When they say they send the issue to technical support, there is never a response from technical support. Customer support apologizes profusely but can never seem to provide resolution to issues. If the issue is with a vendor/supplier, they again apologize and say they sent communication to them but nothing happens. I had orders I could never get fulfilled by them and had to cancel OR go directly to AliExpress and deal directly with the supplier which defeats the purpose of paying Spocket! I think the positive reviews are not real reviews because I gave them several months to see if maybe once was a fluke but they are ineffective at delivering what they promise BUT they are great at making it look good and reeling you in. Alternatives considered [CJdropshipping](https://www.capterra.com/p/232106/CJdropshipping/)[Dropified](https://www.capterra.com/p/200234/Dropified/)[DSers](https://www.capterra.com/p/247947/DSers/) Review Source Response from Spocket December 13, 2024 Hi, Angela! Thank you for sharing your detailed feedback. We’re really sorry to hear about the challenges you faced with customer support and supplier fulfillment. We understand how important it is for both the platform and support team to work effectively, and it’s clear we didn’t meet your expectations in this regard. We deeply regret that you had to deal with unresolved issues, especially with order fulfillment and the lack of communication. This is definitely not the experience we want to provide, and your feedback is invaluable as we work to improve both our platform and customer support processes. Please reach out to us at support@spocket.co, and we will investigate your case further to ensure a more satisfactory resolution. We truly appreciate your patience and hope to have the opportunity to make things right.- Eleanor VR Verified Reviewer Digital Marketer Marketing and Advertising Used the software for: 1-2 years ### "Spocket Does Two Things Well: Fast Shipping Time and Quality Products!" August 21, 2021 4.0 Overall, Spocket is simple to use, and it has quality products. Pros If you are shipping to buyers in the USA, Spocket will ensure that your products are shipped fast. This is because most of the suppliers available on Spocket are actually shipping from the USA, so you can achieve a shipping time of under one week. Shipping from AliExpress will most likely not give you this added advantage, except you are making use of e-packet. Although some suppliers on Spocket ship from countries outside the USA, countries like Poland, UK, Australia, etc. They still try their best to ensure faster shipping times. Apart from shipping times, one other thing that I like about Spocket is the quality of products that are available from these suppliers, the quality of product is good. Also, Spocket supports more stores than a lot of these drop-shipping management SaaS providers. It's not just Shopify with Spocket, it also supports WooCommerce, BigCommerce, Wix, etc. You obviously more choices regarding your shopping cart software. Also, the interface of Spocket is quite easy to get used to and make use of. There is nothing complicated about using the website. Spocket also has a Chrome extension called AliScraper that you can use to import products directly from AliExpress. Cons I wish Spocket and GrooveKart could work together. Also, the range of products availabe on Spocket is kind of limited compared to some other drop-ship automation software. That has improved over time, and you can make use of the extension to import products from AliExpress directly. That's one way to have access to more products. Review Source Response from Spocket December 16, 2024 Thank you so much for your thorough and thoughtful review! We’re thrilled to hear that Spocket’s fast shipping times and quality products have been beneficial to your business. We agree that having suppliers from the USA and other regions can make a big difference in delivery speed. We’re also glad that you find the platform easy to use and appreciate the variety of store integrations available. We’ve taken note of your feedback about product range and are constantly working on expanding our selection. Thanks again for your valuable insights, and we look forward to continuing to support your business growth!Happy dropshipping!- Eleanor 😊 Similar Products Featured