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Sapling

Reviews of Sapling

4.6 (11)
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Pros

  • Highly Recommended, Easy and Responsive, Best Grammar Tool I Ever Used.

  • Easy to use and quick download. It understands the writing context better than competition like grammarly.

  • Very satisfied since the features provided by the software fit all our needs in publications. I wish there could be a Safari version.

Cons

  • Have no idea how big of a firm they are, but absolutely horrified with this level of customer support and query handling in 2022.

  • Pathetic customer handling and support. Have no regard for customer satisfaction.

  • Not practical to use in “Outlook” having to activate Sapling is a pain, then having to turn off so email you send doesn’t have highlighted boxes through the email.

Showing Most Helpful

Showing 11 of 11 reviews

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Muhammad I. avatar
Muhammad I.
freelancer
Writing and Editing, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 15, 2022

"Sapling"

Overall: Sapling is the best tool for HR to manage the workflow of the companies. It is used by most mid-market agencies. It helps the HR team support data-driven decisions.

Pros: Time management as we upcoming task can schedule To do list can track onboarding workflow management

Cons: the org chart takes a lot of time to load log in after every 30 minutes is not good

Christian N.
Desktop publisher
Publishing, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
3.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 4, 2022

"Impressive AI writing assistant and Customer relationship management software "

Overall: Very satisfied since the features provided by the software fit all our needs in publications. I wish there could be a Safari version.

Pros: Easy to use and quick download. It understands the writing context better than competition like grammarly. Sapling Suggest™ and Autocomplete Everywhere™ features making outstanding and outmatch the competition by making sure all needs are met to the user. Beyond grammar errors corrections, many pro features are also tailored for professionals who work with customers.

Cons: The support of browsers is limited and no support for Safari web browser for MacOS users

Verified Reviewer
CEO
Food & Beverages, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
2.0
Ease of Use
2.0
Customer Service
1.0
Features
2.0
Value for Money
2.0
Reviewer Source
Source: Capterra
June 2, 2022

"Horrible sales support"

Overall: We were in conversation for 5 days where our developers spent precious time on integrating the API with our product, and finally after sending out multiple reminders were told that "they have other customers" and we "are not a priority". Have no idea how big of a firm they are, but absolutely horrified with this level of customer support and query handling in 2022!! Technically you might be ok, but as a potential customer, I would never trust Sapling AI ever with this level of support. Finally decided to go ahead with Languagetool.org (would have loved if Grammarly API is out of beta)

Pros: Would have loved this;but couldn't get past the absolutely horrendous sales support we received

Cons: Pathetic customer handling and support. Have no regard for customer satisfaction!!

Reasons for Switching to Sapling: Hoping for a better accuracy

Vendor Response

By Sapling Intelligence on July 6, 2022
Unfortunately this is an inbound prospect who incessantly contacted us. He and an associate sent 6 contact form requests / emails in 2 days despite us responding to the first 3. They were looking for multilingual support (additional languages to what we supported). We said during an intro call we'd try and implement more languages soon, but as a team got caught up with other tasks. They then sent 4 more followups in 3 days. We never received/accepted any compensation. The prospect even claimed "I am feeling ghosted" even though this required us to add new product features, and he himself says we were in conversation for a total of 5 days.
James H.
Engineer
Electrical/Electronic Manufacturing, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 28, 2020

"This is hands down the best grammar tool out there."

Pros: As a browser extension it integrates with all text based applications I use, boosting my efficiency and productivity.

Cons: Spell checking could be better, but it has already become quite good!

Alternatives Considered: Grammarly Business
Reasons for Choosing Sapling: Better grammar suggestions.
Chris B.
Regional Manager
Real Estate, 11-50 employees
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
April 5, 2022

"Sapling Review"

Overall: Good when using online works very well, not practical at all when using outlook. I do a lot of emails so for me it’s not a positive experience.

Pros: Worked very well in the company’Workplace”, a lot better than the product “Grammarly”

Cons: Not practical to use in “Outlook” having to activate Sapling is a pain, then having to turn off so email you send doesn’t have highlighted boxes through the email. I feel this product is not completed in this application.

Switched From: Grammarly Business
Reasons for Switching to Sapling: Wanted to see if there is a better product.
Jacob K.
Paramedic
Medical Practice, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
June 7, 2022

"Easy and Productive Proofing"

Overall: Sapling is better than all of the other grammar checking software that I have used especially in my academic set. I love the integration into software as well as the web browser and even in my text messages.

Pros: Easy integration into numerous software and applications. Quick changes as well as an explanation of why changes are being suggested.

Cons: Not obvious how to integrate into other applications outside of the web browser.

Switched From: ProWritingAid
Lisa M.
Manager
Non-Profit Organization Management, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 17, 2022

"Great software"

Overall: Great experience.

Pros: Easy, reliable and really assists in proofreading other writing assignments.

Cons: Can't find my subscription to change my billing information

Rebecca E. avatar
Rebecca E.
Customer Success Manager
Computer Software, 201-500 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 22, 2021

"Sapling for HR"

Pros: I am a new user to Sapling and so far it has been my favorite HR software to date. I love the ease of use and ability to track and manage my tasks, time off, and documents.

Cons: I least like that the software does not allow me to customize my own page

Cheryl H.
Customer Experience
Consumer Services, 11-50 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 18, 2022

"Very Helpful"

Overall: It's very helpful and saves me time when sending emails and corrects punctuation

Pros: saves time when checking for errors and is very good for punctuation and using correct wording

Cons: nothing comes to mind I have got no issues at all it has been very helpful to me

Attaullah S.
Freelance
Graphic Design, 10,001+ employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
June 8, 2022

"Best Experience ever"

Pros: Highly Recommended, Easy and Responsive, Best Grammar Tool I Ever Used.

Cons: I have not experienced any problems so far.

Allan C.
VP Growth
Financial Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 12, 2022

"Love Sapling!"

Overall: Five Stars

Pros: Phrase suggestion and correction saves me so much time.

Cons: Have not found an area of improvement needed yet