# BrainStorm Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is BrainStorm the right Productivity solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/205039/BrainStorm-QuickHelp/reviews

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BrainStorm

4.5 (17)

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Last updated March 13th, 2026

# Reviews of BrainStorm

Ease of use

4.5

Customer Service

4.7

## Showing most helpful reviews

Showing 1-17 of 17 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MP

Matt P.  
Sr. Associate Director of Technology  
Legal Services  
Used the software for: 1-2 years

### "Staff training that works!"

August 5, 2020

5.0

From the very beginning meetings with the Brainstorm team I could tell they were special. Helpful and caring, and not the fake type of caring that a lot of companies do to get your business. They were generous with their time in getting to know our needs and we had staff come out to give on-site customized trainings before we moved to the online library. Staff loved the Brainstorm trainers!

Pros

Brainstorm offers an incredible amount of video-based training for all Microsoft products, and many other products too. It was very easy for my staff to start using it, and it's made our rollout of all the Microsoft 365 features much easier. It's also made supporting staff easier for my small team, and it's easy to just link to a step-by-step tutorial for a problem a staffer might be having. The Brainstorm staff are incredibly helpful during initial setup, and it's great to see a diverse group of people in their video tutorials.

Cons

I haven't anything to dislike about Brainstorm.

Reason for choosing BrainStorm

We were looking for not just online training but on-site customized training. I reached out to my Non-Profit Association CIO listserv and Brainstorm received many recommendations from other Associations. Once we met with them we could see why they were so highly recommended.

Review Source

CW

Cody W.  
Supervisor  
Consumer Goods  
Used the software for: 6-12 months

### "Brainstorm Review"

September 27, 2024

4.0

Its been doing what i want it to do and not too hard to figure out

Pros

Its very user friendly and i can usually find out what I'm looking for

Cons

I have not had any issues with it so far

Review Source

PL

Preston L.  
Manager, IT Training  
Human Resources  
Used the software for: 1-2 years

### "Leverage metrics and reporting to drive adoption"

September 16, 2020

3.0

Friendly engagement from sales and support teams. Appropriate content for new users, users migrating to a new product (as in MS Teams from Skype). A bit light on deeper technical topics. We have some rather advanced users who could go beyond "getting started" topics.

Pros

The user experience is quite easy. Sharing and assigning titles guides users to content.

Cons

The browsability of content suffers somewhat behind the construct of skill path assignments.

Reason for choosing BrainStorm

We were faced with an adoption scenario. We liked Brainstorm's leveraging metrics to drive adoption.

Review Source

DF

Donna F.  
SharePoint Sr Software Developer  
Hospital & Health Care  
Used the software for: 2+ years

### "Fresh, updated, relevant content in synch with current releases"

August 5, 2020

5.0

I love this product from the minute I saw it! We had been researching other training products which were impressive, but QuickHelp was head and shoulders above the rest with the quality and quantity of their training content. The staff has been helpful and very responsive to every technical and training question we've had. They have been proactive in getting QuickHelp out to our employees.

Pros

I learn something new each time I take a course, whether it is from a live event or a recorded training session. I like that the training is in short, easily consumable snippets and that similar training is grouped together in logical Skill Paths that are easy to track. From an administrator standpoint, we really like seeing the statistics of how many or our employees are using QuickHelp and the number of assets they have viewed over time and at a specific point in time. Brainstorm has very useful documentation that led us through the technical aspects of single sign on and other options.

Cons

As an administrator, customizing our own Skill Path was not intuitive, but we were able to accomplish our goals with the assistance of our great Brainstorm support staff.

Reason for choosing BrainStorm

Up to date content in bite size videos that were easily searchable. The fact that they are constantly updating their content based on current product releases. The timely live events that go into even more detail on the latest changes. The product is easy to use. It is easy to search for content. Varying formats such as videos, documents, live events are geared to engage our employees. The dashboard page with statistics is a big plus.

Review Source

SC

Stephanie C.  
Project Coordinator, Golf Technology  
Sports  
Used the software for: 2+ years

### "Best IT Resource Ever!"

August 26, 2020

5.0

Our implementation of QuickHelp helped to make our organization's transition to Microsoft365 a much smoother process. Allowing employees to find training resources that are quick and easy to use really helps them improve their productivity and get quick answers to their software questions. The staff at BrainStorm is great to work with. I highly recommend the company and the service.

Pros

Brainstorm QuickHelp is an amazing tool. The resources available in their vast library cover every imaginable Microsoft365 topic in short, easy-to-understand formats. A user can select a particular Skillpath (e.g. Excel, PowerPoint or even Time Management) to get a full course on that topic, or search the database for help with a specific question. Organizations can include their own custom content; take advantage of built-in gamification to motivate employees; and see full analytics about how the software is being utilized. As a user myself, I've been so grateful to have access to the information and webinars that BrainStorm provides. It truly is the best IT resource a company can provide its employees!

Cons

I really have no complaints about this software and service provider.

Review Source

SS

Sarah S.  
Learning Designer and Trainer, IT Education  
Hospital & Health Care  
Used the software for: 2+ years

### "BrainStorm QuickHelp Review"

August 5, 2020

4.0

Pros

The easily digestible micro-learning video collection. It's a great way for end users to learn at their own pace and leverage the platform as a knowledge base as well as a way to overall upskill in these products. I also love that they offer closed captioning in other languages for their video content.

Cons

The interface could use some improvements. For example, when taking a skill path with multiple videos there's no way to stay in full screen as you move through the skill path. Also, while videos are offered with closed captioning in other languages, other resources, like PDF guides, are not which is not the best experience for a non-English speaker.

Review Source

VR

Verified Reviewer  
Director, IMIT  
Hospital & Health Care  
Used the software for: 2+ years

### "Brainstorm is the way to go for organization on line training"

August 18, 2020

5.0

We are very pleased with Brainstorm training, it is now part of the organization Learning and Development strategy

Pros

Updated contents addressing all Office 365 changes Search capabilities, ability to start and stop without losing track of your training Single Sign On with Active Directory Able to deploy your own training contents Excellent technical support and after sales support Easy to deploy & administrate

Cons

Creating a training path is a bit complicated, the good thing your sales rep will walk you step by step on how to create the training bath or upload your contents You have to pay for other trainings (Zoom, WebEx..etc)

Review Source

MS

Michael S.  
CTO  
Construction  
Used the software for: 1-2 years

### "Overall a great value"

August 5, 2020

5.0

Pros

we like quickhelp because it is not just a LMS, but has built in Microsoft Training Material. The gamification of this material really has improved our adoption and use acceptance but motivating users to use the tools. We have rolled out a lot of new tools over the last year and it would have been much more difficult if we were to have to train users on our own.

Cons

I think the UI needs a lot of cleanup. it's a little clunky w/ how the navigation is designed. I also wish it had more features like many of the other LMS tools. lastly, it would be great if it pulled in content from other sources to make this more of a wholistic training platform (linkedin, linda, SCORM, etc)

Review Source

VR

Verified Reviewer  
Dispatcher  
Telecommunications  
Used the software for: 6-12 months

### "Good learning tool, modern and interactive "

July 6, 2022

5.0

Pros

The best thing I liked is its integration with Microsoft teams as it send cards and videos direct to chat and no login is required.

Cons

well there is nothing I have encountered so far which i do not like.

Review Source

AN

Amy N.  
AVP, Customer Applications and Analytics  
Hospital & Health Care  
Used the software for: 1-2 years

### "Tremendous Help"

August 20, 2020

5.0

Customer Service is amazing. If I ever run into issues, support is ready and able to jump in and lend a hand.

Pros

We purchased BrainStorm to assist us with a very large rollout of Microsoft Teams. The trainings were very easy to deploy to users and we love the reporting functionality.

Cons

There are aspects of being able to assign a single skill path to a user that would be very nice to have. As well as simplification of building skill paths. There are some workflows that require multiple steps.

Reason for choosing BrainStorm

We loved the Microsoft focus, and the amount of ready to use skill paths or trainings. This was a huge benefit

Switched from

[HealthStream Learning Center](https://www.capterra.com/p/232229/HealthStream-Learning/)

This had more functionality

Review Source

VD

Vanessa D.  
Business Analyst  
Financial Services  
Used the software for: 2+ years

### "BrainStorm Saves Us Time!"

August 12, 2020

5.0

We moved our entire company from Lotus Notes to Office 365 on the same day. BrainStorm helped us to prepare and train our employees prior to the go live. I couldn't have done it without this training platform.

Pros

I love that BrainStorm makes the learning content for us and for many different audiences. It was easy to integrate into our platform and help us rollout out Office 365 to our entire company.

Cons

Understanding the layering content and how it interacts with each other was a little difficult to understand but once I did, it made a lot of sense.

Reason for choosing BrainStorm

Microsoft didn't have the multiple audience choices for content, like basic user to advanced.

Review Source

AS

Adrian S.  
Support Specialist  
Construction  
Used the software for: 2+ years

### "Brainstorm and Tremco Partners for the Long Haul"

August 26, 2020

4.0

Overall this is a great tool for dissemination training and information within any organizations.

Pros

The UX is unmatched by anything I have used with other companies.

Cons

NOt all the traininings are current with the updates within the software.

Review Source

KG

Kerry G.  
Applications Administrator  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "BrainStorm QuickHelp - Best in class training"

October 7, 2020

5.0

Pros

BrainStorm Quickhelp is always updating is training resources. The need for support after initial launch was minimal. Easy to distribute new and existing training links to users and link in our own Teams training library.

Cons

Would like to see live training options for in-person interactions. Chatting to ask questions is helpful but being able to interact with a trainer face to face in a Zoom-like chat would also be helpful for some courses.

Reason for choosing BrainStorm

Price, quality of sales presentation and recommendation from consultants.

Review Source

JC

Juan C.  
Supervisor, User Experience  
Media Production  
Used the software for: 2+ years

### "A No-Brainer!"

August 11, 2020

5.0

Pros

The QuickHelp platform was seamless to integrate into our environment and easy to use. The ability to create custom content along with newly added Zoom content makes this learning platform easy to recommend!

Cons

To no fault of the platform as it focuses primarily on Office 365, adding Slack help content would be a great addition as the tool sees increased usage and interest in the current work from home climate.

Review Source

JF

Jeri F.  
It  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Oshpd"

August 6, 2020

5.0

Excellent

Pros

Ease of use and customer service. Good quality for the price

Cons

Sometimes difficult to remember steps to create things

Reason for choosing BrainStorm

Customer service and cost

Review Source

VR

Verified Reviewer  
Electrical Engineering Consultant  
Mining & Metals  
Used the software for: Less than 6 months

### "Great Advertising for Microsoft"

June 2, 2021

2.0

Though the trainings provided had a few useful tips, as an end user I found it didn't have enough of the basics for a new user who's never used it, yet lacked much useful content for someone who's used to the software. It really provided very little added benefit and felt like a waste of my time to do the training.

Pros

It's easy to use. Trainings were light and quick.

Cons

All of the trainings provided felt like an advertisement for Microsoft products. Not a lot of useful information provided.

Review Source

PG

Philip G.  
Sr. Manager Infrastructure Services  
Motion Pictures and Film  
Used the software for: 6-12 months

### "Great Education for All"

August 5, 2020

5.0

We are able to give users instruction and free up the time and calls to the power users.

Pros

I like that we can offer everyone (not just a select few) help in furthering their knowledge and keeping the calls to the support desk to a minimum.

Cons

Would love to have more user engagement tools, but this is not necessarily the fault of Brainstorm. Users are just hard to engage with.

Review Source

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