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BrainStorm

Reviews of BrainStorm

4.5 (17)
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Pros

  • As a user myself, I've been so grateful to have access to the information and webinars that BrainStorm provides. It truly is the best IT resource a company can provide its employees.

  • The staff at BrainStorm is great to work with. I highly recommend the company and the service.

  • I love that BrainStorm makes the learning content for us and for many different audiences. It was easy to integrate into our platform and help us rollout out Office 365 to our entire company.

  • The gamification of this material really has improved our adoption and use acceptance but motivating users to use the tools.

Cons

  • The browsability of content suffers somewhat behind the construct of skill path assignments.

  • You have to pay for other trainings (Zoom, WebEx..etc).

  • Sometimes difficult to remember steps to create things.

  • For example, when taking a skill path with multiple videos there's no way to stay in full screen as you move through the skill path.

Showing Most Helpful

Showing 17 of 17 reviews

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Matt P. avatar
Matt P.
Sr. Associate Director of Technology
Legal Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 5, 2020

"Staff training that works!"

Overall: From the very beginning meetings with the Brainstorm team I could tell they were special. Helpful and caring, and not the fake type of caring that a lot of companies do to get your business. They were generous with their time in getting to know our needs and we had staff come out to give on-site customized trainings before we moved to the online library. Staff loved the Brainstorm trainers!

Pros: Brainstorm offers an incredible amount of video-based training for all Microsoft products, and many other products too. It was very easy for my staff to start using it, and it's made our rollout of all the Microsoft 365 features much easier. It's also made supporting staff easier for my small team, and it's easy to just link to a step-by-step tutorial for a problem a staffer might be having. The Brainstorm staff are incredibly helpful during initial setup, and it's great to see a diverse group of people in their video tutorials.

Cons: I haven't anything to dislike about Brainstorm.

Reasons for Choosing BrainStorm: We were looking for not just online training but on-site customized training. I reached out to my Non-Profit Association CIO listserv and Brainstorm received many recommendations from other Associations. Once we met with them we could see why they were so highly recommended.
Reasons for Switching to BrainStorm: Lynda stopped offering the type of product we were using for a couple years (Kiosk training) and their per-person subscription prices were very expensive.
Donna F.
SharePoint Sr Software Developer
Hospital & Health Care, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 5, 2020

"Fresh, updated, relevant content in synch with current releases"

Overall: I love this product from the minute I saw it! We had been researching other training products which were impressive, but QuickHelp was head and shoulders above the rest with the quality and quantity of their training content. The staff has been helpful and very responsive to every technical and training question we've had. They have been proactive in getting QuickHelp out to our employees.

Pros: I learn something new each time I take a course, whether it is from a live event or a recorded training session. I like that the training is in short, easily consumable snippets and that similar training is grouped together in logical Skill Paths that are easy to track. From an administrator standpoint, we really like seeing the statistics of how many or our employees are using QuickHelp and the number of assets they have viewed over time and at a specific point in time. Brainstorm has very useful documentation that led us through the technical aspects of single sign on and other options.

Cons: As an administrator, customizing our own Skill Path was not intuitive, but we were able to accomplish our goals with the assistance of our great Brainstorm support staff.

Reasons for Choosing BrainStorm: Up to date content in bite size videos that were easily searchable. The fact that they are constantly updating their content based on current product releases. The timely live events that go into even more detail on the latest changes. The product is easy to use. It is easy to search for content. Varying formats such as videos, documents, live events are geared to engage our employees. The dashboard page with statistics is a big plus.
Cody W.
Supervisor
Consumer Goods, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 27, 2024

"Brainstorm Review"

Overall: Its been doing what i want it to do and not too hard to figure out

Pros: Its very user friendly and i can usually find out what I'm looking for

Cons: I have not had any issues with it so far

Preston L.
Manager, IT Training
Human Resources, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
3.0
Ease of Use
4.0
Customer Service
3.0
Features
3.0
Value for Money
3.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
September 16, 2020

"Leverage metrics and reporting to drive adoption"

Overall: Friendly engagement from sales and support teams. Appropriate content for new users, users migrating to a new product (as in MS Teams from Skype). A bit light on deeper technical topics. We have some rather advanced users who could go beyond "getting started" topics.

Pros: The user experience is quite easy. Sharing and assigning titles guides users to content.

Cons: The browsability of content suffers somewhat behind the construct of skill path assignments.

Reasons for Choosing BrainStorm: We were faced with an adoption scenario. We liked Brainstorm's leveraging metrics to drive adoption.
Stephanie C.
Project Coordinator, Golf Technology
Sports, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 26, 2020

"Best IT Resource Ever!"

Overall: Our implementation of QuickHelp helped to make our organization's transition to Microsoft365 a much smoother process. Allowing employees to find training resources that are quick and easy to use really helps them improve their productivity and get quick answers to their software questions. The staff at BrainStorm is great to work with. I highly recommend the company and the service.

Pros: Brainstorm QuickHelp is an amazing tool. The resources available in their vast library cover every imaginable Microsoft365 topic in short, easy-to-understand formats. A user can select a particular Skillpath (e.g. Excel, PowerPoint or even Time Management) to get a full course on that topic, or search the database for help with a specific question. Organizations can include their own custom content; take advantage of built-in gamification to motivate employees; and see full analytics about how the software is being utilized. As a user myself, I've been so grateful to have access to the information and webinars that BrainStorm provides. It truly is the best IT resource a company can provide its employees!

Cons: I really have no complaints about this software and service provider.

Sarah S.
Learning Designer and Trainer, IT Education
Hospital & Health Care, 5,001-10,000 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 5, 2020

"BrainStorm QuickHelp Review"

Pros: The easily digestible micro-learning video collection. It's a great way for end users to learn at their own pace and leverage the platform as a knowledge base as well as a way to overall upskill in these products. I also love that they offer closed captioning in other languages for their video content.

Cons: The interface could use some improvements. For example, when taking a skill path with multiple videos there's no way to stay in full screen as you move through the skill path. Also, while videos are offered with closed captioning in other languages, other resources, like PDF guides, are not which is not the best experience for a non-English speaker.

Verified Reviewer
Director, IMIT
Hospital & Health Care, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 18, 2020

"Brainstorm is the way to go for organization on line training"

Overall: We are very pleased with Brainstorm training, it is now part of the organization Learning and Development strategy

Pros: Updated contents addressing all Office 365 changes Search capabilities, ability to start and stop without losing track of your training Single Sign On with Active Directory Able to deploy your own training contents Excellent technical support and after sales support Easy to deploy & administrate

Cons: Creating a training path is a bit complicated, the good thing your sales rep will walk you step by step on how to create the training bath or upload your contents You have to pay for other trainings (Zoom, WebEx..etc)

Michael S.
CTO
Construction, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
3.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 5, 2020

"Overall a great value"

Pros: we like quickhelp because it is not just a LMS, but has built in Microsoft Training Material. The gamification of this material really has improved our adoption and use acceptance but motivating users to use the tools. We have rolled out a lot of new tools over the last year and it would have been much more difficult if we were to have to train users on our own.

Cons: I think the UI needs a lot of cleanup. it's a little clunky w/ how the navigation is designed. I also wish it had more features like many of the other LMS tools. lastly, it would be great if it pulled in content from other sources to make this more of a wholistic training platform (linkedin, linda, SCORM, etc)

Reasons for Switching to BrainStorm: we needed to either rebuild our customer built tool or move the content there over to Cornerstone. after looking at the cost and value of the options that were there, Quickhelp seemed to be a good value for what it offered.
Amy N.
AVP, Customer Applications and Analytics
Hospital & Health Care, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
August 20, 2020

"Tremendous Help"

Overall: Customer Service is amazing. If I ever run into issues, support is ready and able to jump in and lend a hand.

Pros: We purchased BrainStorm to assist us with a very large rollout of Microsoft Teams. The trainings were very easy to deploy to users and we love the reporting functionality.

Cons: There are aspects of being able to assign a single skill path to a user that would be very nice to have. As well as simplification of building skill paths. There are some workflows that require multiple steps.

Reasons for Choosing BrainStorm: We loved the Microsoft focus, and the amount of ready to use skill paths or trainings. This was a huge benefit
Reasons for Switching to BrainStorm: This had more functionality
Adrian S.
Support Specialist
Construction, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 26, 2020

"Brainstorm and Tremco Partners for the Long Haul"

Overall: Overall this is a great tool for dissemination training and information within any organizations.

Pros: The UX is unmatched by anything I have used with other companies.

Cons: NOt all the traininings are current with the updates within the software.

Vanessa D.
Business Analyst
Financial Services, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 12, 2020

"BrainStorm Saves Us Time!"

Overall: We moved our entire company from Lotus Notes to Office 365 on the same day. BrainStorm helped us to prepare and train our employees prior to the go live. I couldn't have done it without this training platform.

Pros: I love that BrainStorm makes the learning content for us and for many different audiences. It was easy to integrate into our platform and help us rollout out Office 365 to our entire company.

Cons: Understanding the layering content and how it interacts with each other was a little difficult to understand but once I did, it made a lot of sense.

Reasons for Choosing BrainStorm: Microsoft didn't have the multiple audience choices for content, like basic user to advanced.
Kerry G.
Applications Administrator
Transportation/Trucking/Railroad, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 7, 2020

"BrainStorm QuickHelp - Best in class training"

Pros: BrainStorm Quickhelp is always updating is training resources. The need for support after initial launch was minimal. Easy to distribute new and existing training links to users and link in our own Teams training library.

Cons: Would like to see live training options for in-person interactions. Chatting to ask questions is helpful but being able to interact with a trainer face to face in a Zoom-like chat would also be helpful for some courses.

Reasons for Choosing BrainStorm: Price, quality of sales presentation and recommendation from consultants.
Juan C.
Supervisor, User Experience
Media Production, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 11, 2020

"A No-Brainer!"

Pros: The QuickHelp platform was seamless to integrate into our environment and easy to use. The ability to create custom content along with newly added Zoom content makes this learning platform easy to recommend!

Cons: To no fault of the platform as it focuses primarily on Office 365, adding Slack help content would be a great addition as the tool sees increased usage and interest in the current work from home climate.

Jeri F.
It
Health, Wellness and Fitness, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 6, 2020

"Oshpd"

Overall: Excellent

Pros: Ease of use and customer service. Good quality for the price

Cons: Sometimes difficult to remember steps to create things

Reasons for Choosing BrainStorm: Customer service and cost
Verified Reviewer
Customer Service Representative
Warehousing, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 6, 2022

"Good learning tool, modern and interactive "

Pros: The best thing I liked is its integration with Microsoft teams as it send cards and videos direct to chat and no login is required.

Cons: well there is nothing I have encountered so far which i do not like.

Verified Reviewer
Electrical Engineering Consultant
Mining & Metals, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
2.0
Ease of Use
4.0
Features
1.0
Likelihood to Recommend
1/10
Reviewer Source
Source: GetApp
June 2, 2021

"Great Advertising for Microsoft"

Overall: Though the trainings provided had a few useful tips, as an end user I found it didn't have enough of the basics for a new user who's never used it, yet lacked much useful content for someone who's used to the software. It really provided very little added benefit and felt like a waste of my time to do the training.

Pros: It's easy to use. Trainings were light and quick.

Cons: All of the trainings provided felt like an advertisement for Microsoft products. Not a lot of useful information provided.

Philip G.
Sr. Manager Infrastructure Services
Motion Pictures and Film, 1,001-5,000 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
August 5, 2020

"Great Education for All"

Overall: We are able to give users instruction and free up the time and calls to the power users.

Pros: I like that we can offer everyone (not just a select few) help in furthering their knowledge and keeping the calls to the support desk to a minimum.

Cons: Would love to have more user engagement tools, but this is not necessarily the fault of Brainstorm. Users are just hard to engage with.