--- title: "Chat Metrics Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chat Metrics Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more." source_url: "https://www.capterra.com/p/205136/Chat-Metrics/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Chat Metrics Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Chat Metrics ## What is Chat Metrics? Fully Automated Live Chat | CaaS - Conversation as a Service | Your 24/7 online sales team helps technology companies Book 25% more demos from their existing website traffic on Autopilot - No need for you to man the software. Chat Metrics - enjoy 24/7 lead generation with full website visitor engagement in conversational marketing to book sales qualified demos and leads. Includes: Sales qualification Dealing with Objections Answering questions Demos Booked | Free trial available ## What is Chat Metrics used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $21.5 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chat Metrics?[Manage this product listing](https://www.g2.com/products/chat-metrics-managed-live-chat/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chat Metrics 4.8 (14) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $21.5 Per Feature, Per Month Starting Price $15 Per User Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (14) Ease Of Use 4.6 (16,488) Value For Money 4.8 (11) Value For Money 4.6 (11,536) Customer Service 5.0 (13) Customer Service 4.7 (10,749) ## Chat Metrics alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (135)](https://www.capterra.com/p/161117/Avochato/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,488)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [View all alternatives](https://www.capterra.com/p/205136/Chat-Metrics/alternatives/) ## FAQs about Chat Metrics Overview ### Which roles and teams benefit most from Chat Metrics? Chat Metrics is most used by business owners, managing directors, and operations leaders who monitor customer conversations and service performance. Marketing and sales teams track lead sources, campaign responses, and conversion activity, while office managers and technology consultants oversee communication workflows, reporting, and day-to-day platform administration. Answer based on 14 reviews Overview ### What company size and specific industries is Chat Metrics built for? Chat Metrics is designed for B2B companies of any size that use their websites to generate leads and demo requests for sales teams. It is a fit for businesses focused on converting website visitors into paying clients, especially in sales-driven professional services and software sectors. Features and Usability ### What are the key features of Chat Metrics? Chat Metrics offers live chat, real-time conversations, and chat/messaging for customer communication. It also includes lead capture, lead distribution, lead management, and lead qualification, plus CRM, appointment scheduling, autoresponders, canned responses, transcripts/chat history, reporting/analytics, website visitor tracking, and third-party integrations. Integrations ### Which third-party tools and platforms does Chat Metrics integrate with? Chat Metrics integrates with 9 third-party tools across CRM, marketing, collaboration, and forms, including ActiveCampaign, Agile CRM, HubSpot CRM, Keap, Netskope One Platform, Salesforce Marketing Cloud Account Engagement, Slack, Trello, and Typeform. Getting Started and Support ### What training and onboarding options does Chat Metrics offer? Chat Metrics provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided instruction, documentation offers written reference material for setup and feature use, and videos provide visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does Chat Metrics offer? Chat Metrics provides Email/Help Desk, FAQ/Forum, Knowledge Base, 24/7 Live Rep, and Chat support. No reviewer feedback about support is available, so support quality, response times, and helpfulness cannot be assessed from user comments. ## Features AI summary Based on 1,088 Conversational Marketing Platform reviews Capterra data shows that buyers of conversational marketing platforms rank the following features as their top priorities: - **Chat/Messaging** (**64%** of reviewers rated this feature as critical) - **Campaign Management** (**57%**) - **Chatbot** (**56%**) Chat Metrics supports **Chat/Messaging**, giving teams a direct way to manage real-time conversations with prospects and customers. However, it does not include **Campaign Management** or **Chatbot**. Instead, it offers **Communication Management** (**52%**) and **SMS Messaging** (**46%**), which still cover important communication needs across channels. These features help businesses stay connected with leads, manage outreach more efficiently, and respond faster throughout the customer journey. Autoresponders 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Canned Responses 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages File Sharing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Lead Qualification 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Score a lead on their quality or likelihood to buy based on certain behaviors Product Recommendations 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history Real-time Consumer-facing Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Chat Metrics 28 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Data Import/Export: Import and export data to and from software applications - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. Features 4.4 (14) 4.4 Based on 14 reviews ## Pricing Value for money 4.8 (11) Free Trial Basic $21.50 Per Feature,Per Month Value for money 4.8 (11) 4.8 Based on 11 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/)[ Typeform](https://www.capterra.com/p/137289/Typeform/)[ Netskope One Platform](https://www.capterra.com/p/130671/Insightly/)[ Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (13) 5.0 Based on 13 reviews ## User reviews Overall rating 4.8 Based on 14 reviews Filter by rating Counts reflect reviews available in this feed. 5(12) 4(1) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Amy M. Vice President of Sales & Marketing Used the software for: 1-3 years ### "Saw an increase in sales immediately" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 17, 2020 I was skeptical at first when I was intro'd to ChatMetrics because I didn't think that a group of chat agents would be able to really grasp the nuances of our software products enough to answer website visitors' questions effectively. I thought it would take me weeks to build up faqs and months to train the team. I was wrong. ChatMetrics did everything for us (including somehow anticipating almost any question a lead could come up with) and they did it quickly. Once we launched, they hit the ground running - fielding questions, sending smaller opportunity leads directly to our shopping cart and staying with them until the purchased and scheduling demo calls with larger opps for our sales people. Everyone that I've interacted with from their side has been great - especially the AMAZING \[SENSITIVE CONTENT HIDDEN\] - their \[SENSITIVE CONTENT HIDDEN\] who is extremely responsive, highly professional and simply gets things done... fast. Pros It's hard to choose what I like the MOST - but I guess that at the highest level - the best thing about ChatMetrics is that sales went up significantly since we started using it. Having a 24/7 extension of our sales team available for chats right from our website means we get more demos scheduled, our leads get their quick questions answered immediately and non-relevant leads get screened earlier at the top of the funnel. Cons I have no complaints about this software at all. Front-end implementation and customization was seamless, their backend dashboard is easy-to-use, the quality of the FAQ/Knowledgebase they created for the agents to use, and their ability to scale with us as our business grew (we offer Work-From-Home tools) during the COVID pandemic - has made ChatMetrics an essential part of our business. Philip S. Managing Director Used the software for: 1-3 years ### "Good support from the team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 31, 2020 Overall this has been positive from startup, technical and constant improvement. Pros The team are very easy to get in contact. They work hard and are always willing to take on feedback to improve their services. Cons Initially, some didn't have the typical Australian slang or understanding of a conversation. Gradually this has been improving and staffing has improved. The quality of conversations have also improved. ST Su-Mei T. Marketing Manager Used the software for: 3-5 years ### "Easy to use product that meets our needs." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 19, 2020 Pros Works for our purposes. Simple and fuss free. Chat box done by real people rather than bots is a plus. Cons Very basic features for reporting. Need to delve through multiple steps to get out the information you need. Time lag between the question and answers by operatives is a little long. PRicing was not made clear initially and we had a few issues when we first started. Karen A. Managing Director Used the software for: 3-5 years ### "Why didn't we do this sooner!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 20, 2020 It's been super easy from the beginning. We are leaps ahead of our competitors who try and do the same thing - it's just not up to the same standard as us. Great people to deal with and amazing after sales support. Pros Firstly, it was so easy to set-up. I really only had to approve all the work thet they prepared. I literally have to do nothing and the leads come in every day. I was very reluctant to start with but we couldn't live without this now. It delivers the majority of our new clients every month month after month! Cons We don't use the dashboard - there is no need to. The leads come straight into our clandar as bookings. Every now and then we forget to mention that we are running a special offer so the messaging is not adjusted accordingly but they come to us usually after a day or two as website visitors are asking about it and they don't have the right answers... This is a frustration - more becasue we foget to tell them - not really a problem with the software. HA Harry A. Intelligence Instructor Used the software for: 3-5 years ### "Lead generation support with big results, minimal fuss" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2022 Pros It is one of the best services on the market for live support, probably has the best range of live support features. The simple user interface helps build close relationships with clients and incoming leads. On top of that, the product consistently performs well and is easy to use, plus the support from the Chat Metrics staff is always outstanding. Cons Nothing. A huge win for your business if you are looking to increase conversions. TC Technology Consultant Technology Consultant Used the software for: 1-3 years ### "Does what it says, and a little more too!" 5.0 December 30, 2020 Pros I have been using Chat Metrics for nearly a year now. This service is more than just live chat, as a software business the ability to resolve user inquiries, provide support, schedule meetings or book demos from one place is a huge success. This has been one of the mind-blowing services I have used. I also love the wide range of integrations you can add. The support team has been super friendly and always there to help us if we run into trouble or need any details. Cons The few times I had to contact support for something, it was resolved very quickly. MD Managing Director Managing Director Used the software for: 1-3 years ### "Constant Customer Contact" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 27, 2020 Exceptional service with extremely repsonsive personel. Top nothc and a reliable partner. Pros The peace of mind that the solution provides knowing that our customers will alwyas have someone to talk to, no matter what time of the day they reach out. Ease of use. Support of the Chat Metrics Team. Cons Price is alwyas a battle as the cost of business continues to increase. HO Head of Operations Head of Operations Used the software for: 1-3 years ### "Chat Metrics makes it easy to connect with prospects and clients." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2020 We needed a live chat option for our website that was a 'real person' and not a clunky bot. Pros Prompt response from their support team. Correct application of our scripts Integration with our CRM Cons Can't really fault it. Any issues we pick up are rectified immediately. OM office manager office manager Used the software for: 3-5 years ### "amazing lead generator" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2020 amazing personal engagement from chat Pros very easy to use and set up, generates leads very well which are easy to convert!! Cons no negatives! we are happy with the product PL Plumber/director Plumber/director Used the software for: 3-5 years ### "Great service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 24, 2020 Great service Pros It helps keep the customer engaged to the website and start immediate interaction with the customer Cons None [View all Reviews](https://www.capterra.com/p/205136/Chat-Metrics/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.