# Chat Metrics Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Chat Metrics Software - reviews, pricing plans, popular comparisons to other Conversational Marketing Platform products and more. Source: https://www.capterra.com/p/205136/Chat-Metrics --- # Chat Metrics Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Chat Metrics ## What is Chat Metrics? Fully Automated Live Chat | CaaS - Conversation as a Service | Your 24/7 online sales team helps technology companies Book 25% more demos from their existing website traffic on Autopilot - No need for you to man the software. Chat Metrics - enjoy 24/7 lead generation with full website visitor engagement in conversational marketing to book sales qualified demos and leads. Includes: Sales qualification Dealing with Objections Answering questions Demos Booked | Free trial available ## What is Chat Metrics used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $21.5 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chat Metrics?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://info.chatmetrics.com&name=Chat Metrics) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chat Metrics 4.8 (14) VS. [4.7 (27)](https://www.capterra.com/p/10031687/Text-App/#reviews) Starting Price $21.5 Per Feature, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (14) Ease Of Use 4.7 (821) Value For Money 4.8 (11) Value For Money 4.3 (774) Customer Service 5.0 (13) Customer Service 4.7 (748) ## Chat Metrics alternatives [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/205136/Chat-Metrics/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Autoresponders 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and automatically send premade copy in response to customer messages Canned Responses 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Shortcuts for inputting frequently used messages File Sharing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Lead Qualification 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Score a lead on their quality or likelihood to buy based on certain behaviors Product Recommendations 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history Real-time Consumer-facing Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Chat Metrics 28 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Import and export data to and from software applications Public or private sharing of digital files such as documents, audio/video, images, and more Geographic location of visitors determines behavior of the software Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Store information about leads or contacts and track, manage and nurture them throughout the sales process Score a lead on their quality or likelihood to buy based on certain behaviors Ability to chat online in real time Access software remotely via mobile devices Form to collect visitor contact information when live chat isn't available Copy on the page or chat window encouraging the user to engage with the chat option Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel View and track pertinent metrics to find patterns and gain insights from data Send messages via SMS Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Get Advice We can help you find the software with the features you need. Features 4.4 (14) 4.4 Based on 14 reviews ## Pricing Value for money 4.8 (11) Free Trial Basic $21.50 Per Feature,Per Month Value for money 4.8 (11) 4.8 Based on 11 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Keap](https://www.capterra.com/p/76390/Infusionsoft/)[ Typeform](https://www.capterra.com/p/137289/Typeform/)[ Insightly](https://www.capterra.com/p/130671/Insightly/)[ Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (13) 5.0 Based on 13 reviews ## User reviews Overall rating 4.8 Based on 14 reviews Filter by rating 5(12) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent OW Oscar W. Intelligence Instructor Security and Investigations ### "Lead generation support with big results, minimal fuss" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2022 Pros It is one of the best services on the market for live support, probably has the best range of live support features. The simple user interface helps build close relationships with clients and incoming leads. On top of that, the product consistently performs well and is easy to use, plus the support from the Chat Metrics staff is always outstanding. Cons Nothing. A huge win for your business if you are looking to increase conversions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Mickey B. Technology Consultant Education Management ### "Does what it says, and a little more too!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 28, 2020 Pros I have been using Chat Metrics for nearly a year now. This service is more than just live chat, as a software business the ability to resolve user inquiries, provide support, schedule meetings or book demos from one place is a huge success. This has been one of the mind-blowing services I have used. I also love the wide range of integrations you can add. The support team has been super friendly and always there to help us if we run into trouble or need any details. Cons The few times I had to contact support for something, it was resolved very quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC stuart c. Managing Director Textiles ### "Constant Customer Contact" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 21, 2020 Exceptional service with extremely repsonsive personel. Top nothc and a reliable partner. Pros The peace of mind that the solution provides knowing that our customers will alwyas have someone to talk to, no matter what time of the day they reach out. Ease of use. Support of the Chat Metrics Team. Cons Price is alwyas a battle as the cost of business continues to increase. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 1, 2020 Thanks for the feedback Stuart - we really appreciate it. SA Stephanie A. Marketing Coordinator E-Learning ### "Great service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 21, 2020 Pros A great service, easy to set up and make changes. The team are very responsive and helpful. Dashboard is easy to use. Cons No major cone with this service, a few errors here and there but nothing too bad. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 1, 2020 Thanks for the feedback Stephanie - much appreciated. LM Leanne M. Marketing Education Management ### "Easy to use chat service!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 18, 2020 We've had a good experience so far. If you have any specific requirements, the staff are happy to assist. Pros Easy to use chat service. We liked the fact that it is 24/7 managed service so is available out of usual business hours and can capture people on the website if they have an enquiry. Cons I can't comment on this, as not familiar with other chat software features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 26, 2020 Thanks for the feedback Leanne, We are delighted you find us so easy to use. AM Amy M. Vice President of Sales & Marketing Computer Software ### "Saw an increase in sales immediately" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2020 I was skeptical at first when I was intro'd to ChatMetrics because I didn't think that a group of chat agents would be able to really grasp the nuances of our software products enough to answer website visitors' questions effectively. I thought it would take me weeks to build up faqs and months to train the team. I was wrong. ChatMetrics did everything for us (including somehow anticipating almost any question a lead could come up with) and they did it quickly. Once we launched, they hit the ground running - fielding questions, sending smaller opportunity leads directly to our shopping cart and staying with them until the purchased and scheduling demo calls with larger opps for our sales people. Everyone that I've interacted with from their side has been great - especially the AMAZING \[SENSITIVE CONTENT HIDDEN\] - their \[SENSITIVE CONTENT HIDDEN\] who is extremely responsive, highly professional and simply gets things done... fast. Pros It's hard to choose what I like the MOST - but I guess that at the highest level - the best thing about ChatMetrics is that sales went up significantly since we started using it. Having a 24/7 extension of our sales team available for chats right from our website means we get more demos scheduled, our leads get their quick questions answered immediately and non-relevant leads get screened earlier at the top of the funnel. Cons I have no complaints about this software at all. Front-end implementation and customization was seamless, their backend dashboard is easy-to-use, the quality of the FAQ/Knowledgebase they created for the agents to use, and their ability to scale with us as our business grew (we offer Work-From-Home tools) during the COVID pandemic - has made ChatMetrics an essential part of our business. Reasons for choosing Chat Metrics Before agreeing to a pilot of Chat Metrics, I spoke to a number of their existing clients. Each one of them had only good things to say, and all of them claimed that sales went up almost immediately after deploying. Since ChatMetrics did all the set up and the pilot was risk-free - there was no reason not to try them first. After trying them - there was no reason to look elsewhere. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 19, 2020 Hi Amy, We are glad that you are part of our family! Thank you so much for the feedback. We love working with you, Terry ST Su T. Marketing Manager Management Consulting ### "Easy to use product that meets our needs." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 12, 2020 Pros Works for our purposes. Simple and fuss free. Chat box done by real people rather than bots is a plus. Cons Very basic features for reporting. Need to delve through multiple steps to get out the information you need. Time lag between the question and answers by operatives is a little long. PRicing was not made clear initially and we had a few issues when we first started. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 20, 2020 Hi Su, Glad we have ironed those teething issues out for you. Thanks so much for the feedback. JG Julian G. Head of Operations Information Technology and Services ### "Chat Metrics makes it easy to connect with prospects and clients." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2020 We needed a live chat option for our website that was a 'real person' and not a clunky bot. Pros Prompt response from their support team. Correct application of our scripts Integration with our CRM Cons Can't really fault it. Any issues we pick up are rectified immediately. Reasons for choosing Chat Metrics They were very personable during that sales/consult process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 19, 2020 Thanks for your feedback Julian. So happy to have you guys as part of the family! KA Karen A. Managing Director Medical Practice ### "Why didn't we do this sooner!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 11, 2020 It's been super easy from the beginning. We are leaps ahead of our competitors who try and do the same thing - it's just not up to the same standard as us. Great people to deal with and amazing after sales support. Pros Firstly, it was so easy to set-up. I really only had to approve all the work thet they prepared. I literally have to do nothing and the leads come in every day. I was very reluctant to start with but we couldn't live without this now. It delivers the majority of our new clients every month month after month! Cons We don't use the dashboard - there is no need to. The leads come straight into our clandar as bookings. Every now and then we forget to mention that we are running a special offer so the messaging is not adjusted accordingly but they come to us usually after a day or two as website visitors are asking about it and they don't have the right answers... This is a frustration - more becasue we foget to tell them - not really a problem with the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 20, 2020 Thank you Karen for your kind words. It's our pleasure to be at your service. We are honoured that you are part of our family! PZ PETER Z. Director Marketing and Advertising ### "Exceptional service backed by a great live chat solution." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2020 10/10 Pros Real people involved with knowledge of the client's business. Cons All features and benefits delivered nothing we dis not like. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 31, 2020 Thanks for the feedback Peter, glad to hear you are enjoying the product! [View all Reviews](https://www.capterra.com/p/205136/Chat-Metrics/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)