# Best Chat Metrics Alternatives 2026 | Capterra

> Looking for alternatives to Chat Metrics? Find out how Chat Metrics stacks up against its competitors with real user reviews, pricing information, and what features they offer.

Source: https://www.capterra.com/p/205136/Chat-Metrics/alternatives

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# Alternatives to Chat Metrics

[4.8 (14)](https://www.capterra.com/p/205136/Chat-Metrics/reviews/)

Write a Review!

[View Profile](https://www.capterra.com/p/205136/Chat-Metrics/)

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## Top Chat Metrics Alternatives

Chat Metrics

* * *

Starting from:

$21.5/Per Month

Pricing Model:

Per Feature

* * *

Overall Rating:

[4.8 (14)](https://www.capterra.com/p/205136/Chat-Metrics/reviews/)

Ease of Use

4.8

Customer Service

5.0

Features

4.4

Value for Money

4.8

* * *

Starting from:

$8.75/Per Month

Pricing Model:

Per User

* * *

Overall Rating:

[4.7 (24035)](https://www.capterra.com/p/135003/Slack/reviews/)

Ease of Use

4.6

Customer Service

4.4

Features

4.6

Value for Money

4.5

* * *

Starting from:

$15/Per Month

Pricing Model:

Per User

* * *

Overall Rating:

[4.7 (1753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.6

* * *

Starting from:

$39/Per Month

Pricing Model:

Per User

* * *

Overall Rating:

[4.5 (1131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Ease of Use

4.4

Customer Service

4.3

Features

4.4

Value for Money

4.0

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All Chat Metrics Alternatives

At a Glance

Top Alternatives for Chat Metrics

-   [Slack](#product_964a02e4-2901-4992-aea5-a6d200b696d4)
-   [LiveAgent](#product_79dc58b6-851f-4ee1-9b1d-a6d200b4f35c)
-   [Intercom](#product_f9409c84-4f61-4fde-af2d-a6d200b49f49)
-   [Birdeye](#product_c38bdd12-0d30-410c-a933-a6d200b7b61c)
-   [ChatBot](#product_f2a40dfa-ff2b-46b3-beaf-a7c200452fa8)

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by Birdeye

[4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/)

Birdeye is an all-in-one AI-enabled Online Reputation Management Experience Marketing platform for multi-location businesses. [Learn more about Birdeye](https://www.capterra.com/p/152997/BirdEye/)

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by Text

[4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/)

ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. [Learn more about ChatBot](https://www.capterra.com/p/166420/ChatBot/)

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by Avochato

[4.7 (135)](https://www.capterra.com/p/161117/Avochato/reviews/)

SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers. [Learn more about Avochato](https://www.capterra.com/p/161117/Avochato/)

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by Text

[4.8 (5)](https://www.capterra.com/p/10031687/Text-App/#reviews)

Streamline support with AI-driven chat, ticketing, and analytics — scale service quality without scaling costs. [Learn more about Text](https://www.capterra.com/p/10031687/Text-App/)

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by Chatsi Tech

[5.0 (2)](https://www.capterra.com/p/10023088/Chatsi/#reviews)

An AI-powered sales assistant designed to bring the in-store experience online, providing recommendations and real-time support. [Learn more about Chatsi](https://www.capterra.com/p/10023088/Chatsi/)

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## [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

by WhatsApp

[4.7 (16292)](https://www.capterra.com/p/180345/WhatsApp/reviews/)

WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication. [Learn more about WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

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## [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

by Tidio

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Tidio is customer support software with live chat, help desk, chatbot, and AI agent options designed to streamline support. [Learn more about Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

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## [Crisp](https://www.capterra.com/p/151292/Crisp/)

by Crisp

[4.6 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)

Crisp is much more than a freelive chat software. We provide great product that comes with multiple features to delight your customers. [Learn more about Crisp](https://www.capterra.com/p/151292/Crisp/)

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## [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)

by Tiledesk

[4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/)

Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source. [Learn more about Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)

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## [Freshchat](https://www.capterra.com/p/158117/Freshchat/)

by Freshworks

[4.1 (115)](https://www.capterra.com/p/158117/Freshchat/reviews/)

Freshchat is a modern messaging software built for customer engagement teams to talk to customers across channels. [Learn more about Freshchat](https://www.capterra.com/p/158117/Freshchat/)

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## [Kenect](https://www.capterra.com/p/212906/Kenect/)

by Kenect

[4.6 (93)](https://www.capterra.com/p/212906/Kenect/reviews/)

Your customers want to text you. Double your leads, generate online reviews, instantly video chat, and capture payments--all via text. [Learn more about Kenect](https://www.capterra.com/p/212906/Kenect/)

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## [Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)

by Zenvia

[4.1 (359)](https://www.capterra.com/p/265368/Zenvia-Conversion/reviews/)

Zenvia Customer Cloud ajuda sua empresa a vender mais e atender melhor, unindo canais, dados e jornadas em uma única solução. [Learn more about Zenvia Customer Cloud](https://www.capterra.com/p/265368/Zenvia-Conversion/)

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Software Found In

-   [Conversational Marketing Platform Software](https://www.capterra.com/conversational-marketing-platform-software/)
-   [Live Chat Software](https://www.capterra.com/live-chat-software/)