# Page 2 | TripWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TripWorks the right Tour Operator solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/205144/TripWorks/reviews --- TripWorks 4.8 (45) [View alternatives](https://www.capterra.com/p/205144/TripWorks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of TripWorks ## Showing most helpful reviews Showing 26-45 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KS Karen S. President Leisure, Travel & Tourism Used the software for: Less than 6 months ### "A SOLID 10" June 3, 2021 5.0 From the first communication with TripWorks, their discussions with me were upfront and concise. I knew exactly how long it would take to build my platform, how long the training process would be and how long it would take to get up and running and most specifically ONLINE. My customers love the booking process. My employees absolutely love the booking platform and the ease of use. Every time I have a question or concern, \[SENSITIVE CONTENT HIDDEN\], My Account Manager, responds timely with easy to understand answers to my questions. She is always at the ready for a Google Meeting for hands-on training and assistance. I would highly advise any leisure or travel company to consider TripWorks. Their customer service is unbeatable and they are just great people to work with! Pros I love the ease of use of the entire platform. From communication with customers via text or email to managing resources within our fleet, the process is absolutely a breeze. TripWorks offers so much more than our prior booking software for communicating with potential customers. Capturing abandoned carts and offering promo deals is allowing our company to grab potential customers and make them return customers. I learn new things every day about our booking platform and I have failed to find something that doesn't give me so much more than I thought I was getting. Cons Nothing I would change! It's just that good! Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) I was intrigued by the marketing potential of TripWorks as compared to FareHarbor. Review Source KB Kenneth B. owner Leisure, Travel & Tourism Used the software for: 2+ years ### "manager" August 1, 2022 5.0 Pros Tripworks is easy to use and the support team is great. Tripworks is adding on new features often. The features I like most are the calendar, you can sell different products and various reports you can get. Cons I wish they would some how would send and instant email when someone books a tour. I am a small business and knowing when I have some booking one of my tours would be nice Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) I wasn't unhappy with Fare Harbor I just decided to take a chance on Tripworks and glad I did Review Source JF Jody F. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Feedback after 18 months as a tour operator." May 31, 2023 5.0 5 out of 5 stars. Pros I'm low tech and high touch in business. T W makes it easy for me to be a tour operator. Cons There isn't anything I don't like about Tripworks. However, one thing comes to mind: NETWORK from young to old. This the foundation of business. Let us know what the where, when and the budget to attend a TW company partner meeting. We'll be there to meet the T W team, other partners to collaborate.Get your people out of their remote offices and meet their clients in person. Review Source TH Tara H. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Stress Free Trip Booking/Management " May 21, 2023 5.0 I have nothing but good things to say about tripworks. I own a small kayaking company and made the huge leap from hand booking to online booking. I was initially very nervous about it but after the free trial those nerves left and I’m forever grateful for the tripworks staffs hard work to insure a seamless booking process. We have very high standards of excellence for our guests experience and tripworks helps us keeps those standards during their booking process. I would recommend this to anyone for any online booking! Pros I love how quick the team is to any questions or issues I’ve had. Management of my booking is incredibly easy and when I get stuck the have a very well written help section with step by step information. Cons I have no complaints, any time something has come up the team works quickly to help. They check in often to make sure everything is good with my bookings and overall experience and I’ve even see them testing draft bookings from time to time. Review Source CB Christopher B. Owner Sporting Goods Used the software for: Less than 6 months ### "Top-Not h customer service! " November 24, 2020 5.0 Thanks to \[SENSITIVE CONTENT HIDDEN\], our rep, our stress levels gave decreased. This company is on the call and do exactly what they say they will do. Any mi or issue that comes up is fixed in a very timely manner compared to other companies we have used in the past. I highly recommend Tripworks. Pros This software is fully customizable to meet the needs for my growing company. I need a new feature added, I let my rep know, and it’s completed to my specifications in a timely manner. Our company has 107 kayaks/paddle boards that we rent out so a software booking tool with a great resource management tool is huge for us. We switched from Peek after one year because their customer service was lacking, integration with Tripadvisir did not work well on our scale and Peek could not handle our large equipment pool. The email system works great as well and helps us collect great reviews. I highly recommend Tripworks and especially \[SENSITIVE CONTENT HIDDEN\], our rep! Cons So far there are not many things I do not like about the software. Maybe the only upgrade would be to have a better application for the phone. Besides that, we are very pleased with TripWorks. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/)[Bókun](https://www.capterra.com/p/178518/Bokun/) Reason for choosing TripWorks Customization and is able to handle our large inventory. That’s the reason we switched but the reason we will stay is the customer service we receive from our rep \[SENSITIVE CONTENT HIDDEN\] and her manager \[SENSITIVE CONTENT HIDDEN\]. Thanks guys!!! Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) Poor customer service, poor integration with Tripsdvisor, many features we wanted were not available. Review Source ED Eric D. Hatchet Throwing Coach Environmental Services Used the software for: 6-12 months ### "I love TripWorks" April 19, 2024 5.0 Pros The ease of reserving groups who need reservations Cons Sometimes it goes down for a bit and could make it hard to use Review Source Response from TripWorks August 26, 2024 Thank you for sharing your thoughts on TripWorks! We’re thrilled to hear that you’ve found our platform easy to use for reserving group bookings—especially in a dynamic industry like axe throwing, where smooth scheduling is key. We apologize for any inconvenience caused by occasional unavailability. Please know that we’re actively working to enhance our platform’s stability to ensure you can count on it every time. DP Danny P. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Game changing platform for my company" April 19, 2023 5.0 We’ve been using tripworks for a week now and it’s already generated larger ticket sales for us! It’s great to give customers options and make it really easy to use! Pros Eaasiness of booking for customers. Easy for my employees to learn. Great insights on customers and how they found out all out our company. Cons Stripe. Wish it was compatible with square up. Review Source AM Andrea M. CEO Entertainment Used the software for: 2+ years ### "Great System!" September 13, 2022 5.0 Pros Ease of use, great customer support, great GUI, compatibility with OTAs Cons Some features could be implemented in a better way Switched from [Bókun](https://www.capterra.com/p/178518/Bokun/) Price Review Source PC Priscilla C. Gift shop advisor Entertainment Used the software for: 6-12 months ### "Great to use" February 16, 2024 5.0 No problems and works well for our company Pros It is user friendly and works great. Have not had any issues while using. Cons I haven't really had any issues while using yet. Review Source Response from TripWorks August 26, 2024 Thank you for your kind review! We’re thrilled to hear that TripWorks has been user-friendly and that it’s been working smoothly for your shop. It’s fantastic to know that you haven’t encountered any issues so far—reliability is something we strive for, and we’re glad to see it’s making a positive impact on your business. If you ever have any questions or need assistance in the future, we’re always here to help. Your continued success is important to us, and we’re committed to ensuring TripWorks remains a valuable tool for your company. FD Fernanda D. Director of Operations and Customer Service Hospitality Used the software for: 2+ years ### "Great option" April 14, 2023 5.0 Pros Love it is a product easy to use and that in case any feature is not available, the team work to make it happen since they understand our business. Also the customer service is the best, big fan of \[sensitive content hidden\] that always is there to assist and answer any question. Cons That there are still features missing but I know the IT team are working on that. Review Source GK Gina K. CEO Entertainment Used the software for: 6-12 months ### "Ease and fun!" September 14, 2023 5.0 Love my representative and the help we get! Pros The price and the way you can use it. There are so many options to customize to your company. Cons Nothing. Tripworks is awesome and works well. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Price and ease Review Source DF Debra F. Apparel manager Fishery Used the software for: 2+ years ### "Tripworks makes work easier! " August 24, 2022 5.0 Tripworks makes many tasks easier for us and our business allowing us the extra time we need to take care of other tasks. Pros Everything we need is all in one place and program. Cons No true complaints about this program as it seems to fit our needs. Review Source TH Tim H. Director Sports Used the software for: Less than 6 months ### "Bookings made easy" September 13, 2022 5.0 The support team are genuinely lovely people. They take their time to explain everything, every step of the way. Pros The software allows the user to have access to bookings as soon as they are made. You can adjust bookings, modify them, even cancel them if needs be. Cons Restricted ticket types. Could do with being able to specify adult from minors at the booking stage. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing TripWorks the support team, genuinely supported us throughout the onboarding process. they made it simple and easy to understand the whole process. Review Source HC Heather C. Owner Entertainment Used the software for: 6-12 months ### "10/10 recommend" July 29, 2022 5.0 Switching to trip works was the best decision! Pros Online waivers for multiple guests, easily manageable Cons There is not much I don’t like about trip works Switched from [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) Customer service issues and online waivers. Review Source GK Greg K. Owner CEO House of Kooser Hospitality Used the software for: Less than 6 months ### "Great for travelers" November 2, 2022 5.0 Pros The TripWorks app is really easy to use. Once you set up your listing, guests can reserve on the app or via email, text messages or even Facebook.I've used TripWorks for over 6 monts as the exclusive service provider for my hotel. TripWorks has been a great source of income for me, and I really like being able to give my guests the choice between booking via the app or through my website. This app has been very successful for me. Cons If you are a traveler or tour operator, you should definitely give it a try. In general, I was very pleased with the ease of use it provided and I did not have any problems. Review Source AS Austin S. General Service Manager Maritime Used the software for: Less than 6 months ### "Even the best never stop improving " August 23, 2022 5.0 Pros Everything is in one place, allowing you to not only track your previous invoices but there is a search bar that keeps records as well. Cons There is no invoicing option allowing us to provide quotes. Parts orders are difficult to enter because they are not itemized. Reason for choosing TripWorks “” Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) The product didn’t have everything we were looking for. Review Source RM Robert M. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "TripWorks transformed my business!" July 29, 2020 5.0 I’d recommend TripWorks for any attraction or rental business, they are truly aligned to not only make the technology easy, but tie seamlessly into marketing and operations! Pros Software is standardized yet custom enough to really make an impact to my business. TripWorks thinks of everything to help my business be more successful, even things that weren’t my requirements. Cons There really haven’t been any cons to the service. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) FareHarbor was clunky, didn’t tie into our marketing efforts, and lacked innovation. Review Source JP Jaciel P. Owner Leisure, Travel & Tourism Used the software for: I used a free trial ### "Outstanding Service" August 12, 2020 5.0 I have to say that I was a little uncertain at first in switching to TripWorks, but within the first days I was really blown away by their amount of effort, customer service and hard work they put into my site. I am very happy having them as partners and feel even stronger now. Finally a booking platform that works as hard as we do! Pros I like that it's a clean, modern and easy to use software. Customer service is absolutely exceptional! Another thing that I really like is the way they show date, this is very convenient ,easy, simple and professional. Just what we need! Cons I don't think their is anything I dislike. So far it's up to the standards of what I had in the past and beyond in some aspects. Switched from [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Lack of customer service. Review Source AS Angie S. Owner Entertainment Used the software for: 6-12 months ### "Gives us lots of flexibility" August 23, 2022 5.0 Pros I love that TripWorks gives us the opportunity to upsell our customers with lots of options and suggestive selling. Cons The initial startup process was a little difficult, but the support staff helped us through any questions we had. Review Source WA Whitney A. Operations Coordinator Maritime Used the software for: Less than 6 months ### "Beyond Amazing!" July 16, 2020 5.0 As a charter company in a very busy tourist town, TripWorks has helped the ease of use in online bookings, tracking marketing and reporting. They are with us every step of the way and always willing to go above and beyond. Pros We love that we are able to contact support at any time to receive prompt and amazing service as well as the ability to make this product work for our exact needs. Cons At this time there is nothing we are unhappy with. All of our concerns have been addressed and were corrected promptly! Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) We chose to make the switch due to reoccuring accounting issues. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.