--- title: "eGoldFax Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about eGoldFax Software - reviews, pricing plans, popular comparisons to other Fax Server products and more." source_url: "https://www.capterra.com/p/205161/Goldfax/" page_type: "product" language: "en" --- # eGoldFax Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) eGoldFax ## What is eGoldFax? eGoldFax gives you the ability to send and receive faxes without the requirement of a physical phone line. Faxes can be sent and received at an MFP, desktop and even your mobile device. Received faxes can be routed to an email address, network folder or a printer. eGoldFax partners with the leading providers of Multi-Function Products (MFPs) to create a seamless and secure way to fax directly from any MFP including Sharp, Kyocera, Xerox, Konica Minolta, Canon, HP, Ricoh, Lexmark, and more. ## What is eGoldFax used for? [Fax Server](https://www.capterra.com/fax-server-software/) Overall rating Based on 39 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $29.99 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## eGoldFax alternatives Highest Rated [4.9 (4,850)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (86)](https://www.capterra.com/p/197267/mFax/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.9 (4,299)](https://www.capterra.com/p/205015/Deel/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (6,079)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/205161/Goldfax/alternatives/) ## FAQs about eGoldFax Overview ### Which roles and teams benefit most from eGoldFax? eGoldFax is most used by IT administrators, infrastructure teams, and technology leaders who need secure fax deployment, system reliability, and integration support. Healthcare records staff, legal and administrative teams, and office or business managers rely on it to send, receive, and track sensitive documents while keeping daily workflows organized and compliant. Answer based on 39 reviews Overview ### What company size and industries is eGoldFax built for? eGoldFax serves small businesses first, with 69% of reviewers, and its top industries are Information Technology and Services and Hospital & Health Care at 18% each. It also fits education, financial services, and local government, with midsize businesses at 18% and enterprises at 13%, primarily for fax server use. Answer based on 39 reviews Features and Usability ### What are the key features of eGoldFax? eGoldFax offers electronic faxing with fax to email, email to fax, and fax management, plus document storage, archiving and retention, and document templates. It also includes access controls, user management, audit trail, compliance management, encryption, SSL security, delivery tracking, status tracking, reporting and statistics, and third-party integrations. Integrations ### Which third-party tools and platforms does eGoldFax integrate with? eGoldFax integrates with PaperCut. It connects with PaperCut to set up scan destinations, allowing users to fax from any machine in the company. The available integration data shows PaperCut as the named third-party platform for eGoldFax. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does eGoldFax offer? eGoldFax provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction through scheduled sessions, self-paced reference through written materials, and recorded or live presentations for learning product features and setup steps. Answer based on 2 reviews Getting Started and Support ### What customer support options does eGoldFax offer? eGoldFax provides email/help desk, FAQ/forum, phone support, and chat. Users describe the support team as responsive, quick to resolve problems, and helpful during setup changes, though one user noted the web interface can make troubleshooting copier connections harder. Answer based on 4 reviews ## Features AI summary Based on 356 Fax Server reviews Capterra reviewers point to the following as the top priorities when choosing fax server software: - **Electronic Faxes** (**56%** of reviewers rated this feature as critical) - **Delivery Tracking** (**47%**) - **Encryption** (**56%**) eGoldFax supports all three of the features reviewers rate most highly: **Electronic Faxes**, **Delivery Tracking**, and **Encryption**. Together, these capabilities help businesses send and receive faxes digitally, confirm document delivery, and protect sensitive information, allowing teams to manage fax communications more efficiently and securely. Electronic Faxes 5.0 (20) 70.00% of 20 reviewers that rated this feature as important or highly important Create, edit, preview, and send faxes electronically Delivery Tracking 5.0 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Encryption 5.0 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Convert data into a code for security Fax to Email 4.9 (17) 58.82% of 17 reviewers that rated this feature as important or highly important Receive faxes directly in the email account Email to Fax 4.9 (18) 61.11% of 18 reviewers that rated this feature as important or highly important Send and receive emails by electronic fax Archiving & Retention 5.0 (17) 58.82% of 17 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes eGoldFax 30 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Document Storage: Store and organize documents in a centralized system - Document Templates: Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file - Electronic Faxes: Create, edit, preview, and send faxes electronically - Electronic Signature: Digitally sign online documents - Email to Fax: Send and receive emails by electronic fax - Encryption: Convert data into a code for security - Fax to Email: Receive faxes directly in the email account - FoIP: Send/receive faxes through fax over IP connection - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Print Management: Helps control, track and monitor printing processes - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Whitelisting/Blacklisting: Control system access and/or deliverability for applications and email addresses --- Features 5.0 (39) 5.0 Based on 39 reviews ## Pricing Value for money 4.9 (37) Free Trial Basic $29.99 Value for money 4.9 (37) 4.9 Based on 37 reviews ## Support, customer service and training options Customer Service 5.0 (39) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (39) 5.0 Based on 39 reviews ## User reviews Overall rating 5.0 Based on 39 reviews Filter by rating 5(38) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SH Sheila H. IT Insurance ### "Happy with service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2025 We had egoldfax for a few years and never had a problem. Nice people to work with. Pros egoldfax was very convenient and affordable. Never had an issue sending or receiving faxes via email. Cons There were no cons while we used them. The only thing was junk faxes came through but that is something that couldn't be avoided. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Joe H. Sales Wholesale ### "eGoldFax is the way to go." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2024 Very streamline, secure, fast & reliable sending and receiving. an overall great experience! Many times, we integrate this product with our Sharp copier systems and that also works very well! Pros eGoldFax is a great product that helps my customers save money on faxing and provides much better reliability than traditional fax lines. The standard features such as sending a fax from Outlook (company-wide), 10-years of archiving, and no line bottlenecks are also a huge plus to any business that faxes frequently. And the customer service from the team at eGoldFax is always incredible! Cons Truly no cons that have come up for me. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JN Joseph N. Infrastructure Analyst Education Management ### "Solid service with easy setup and great options" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2024 The experience has been flawless so far. Once our printers had the app installed they never had a problem again. All of our remote users now use the app and they are very happy. Pros The fact that their service team helped us move away from hard line POTs lines and ported all of our schools' fax numbers to the GoldFax service. Cons The app is a little complicated to setup for home users Switched from [eFax](https://www.capterra.com/p/174254/eFax/) Needed something that worked with our copiers. Alternatives considered [eFax](https://www.capterra.com/p/174254/eFax/) Reasons for choosing eGoldFax eFax could not interface with our copier fleet. So, we went with GoldFax Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TP Trey P. Solutions Sales Consultant Information Technology and Services ### "Easier than using a fax machine" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2024 Pros Simple, affordable with all the features we need. Cons I haven't found anything about it I don't like yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Alex B. Tech Services Consumer Services ### "Egoldfax service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2024 Pros The customer service is excellent. Service is also reliable and easy to use. Cons The only thing I would change is the ability to print out fax confirmations has been asked for by many customers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Steve W. Pre-Sales Engineer Information Technology and Services ### "Fantastic and Reliable Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2024 Excellent solution, super reliable, and just so easy to use. Pros eGoldFax is incredibly easy to use as you don't even need a hard copy of the document anymore! Simply attach your doc to an email and send away! Cons No complaints. Any interaction or the minimal times I've had to open as support request, the people have been fantastic and issues resolved quickly the first time around. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PG Pete G. Network Installer Information Technology and Services ### "eGoldFax is the best way to send a fax" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2024 A great resource - as good as any company I have ever used for support. Pros Customer service is the best. Very responsive and helpful. Cons none - they are very helpful and quick to respond Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HB Hollie B. Admin Assistant III Health, Wellness and Fitness ### "Egold Fax Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 29, 2023 Over all, I would recommend it to other users but warn them about the time it takes to input your contacts into the machine. Pros The system is easy enough to use once all information is input into your fax machine Cons The process to save a contact is time consuming. The fact of it being internet based, if your internet goes out or glitches, the fax might not be sent or received. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BW Bridgette W. Network Administrator Education Management ### "Excellent Customer Service and product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 13, 2023 Customer support is fantastic! Pros Friendly, efficient support for the product, simple and easy to understand design Cons All features are easy to understand and use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AA Adam A. IT Manager Financial Services ### "Professional Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2023 i spoke with \[sensitive content hidden\] about fixing a notification issue on my account and the overall reponse and resolution was under 5 minutes! Excellent customer service!! Pros the ease of use on email to fax and utilizing MFP peinter Cons so far, the software is working great !! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/205161/Goldfax/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [iFax vs eGoldFax](https://www.capterra.com/compare/198884-205161/iFax-vs-Goldfax) [eFax vs eGoldFax](https://www.capterra.com/compare/174254-205161/eFax-vs-Goldfax)