--- title: "Ushur Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ushur Software - reviews, pricing plans, popular comparisons to other No Code Platform products and more." source_url: "https://www.capterra.com/p/205319/Ushur/" page_type: "product" language: "en" --- # Ushur Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Ushur ## What is Ushur? Ushur delivers the world’s first AI-powered Customer Experience Automation platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. ## What is Ushur used for? [Workflow Management](https://www.capterra.com/workflow-management-software/)[Robotic Process Automation](https://www.capterra.com/robotic-process-automation-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 31 user reviews Reviews sentiment Positive 94% Neutral 3% Negative 3% Starting price $1000 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ushur?[Manage this product listing](https://www.g2.com/products/ushur/claim_requests/new?auto=true) ## Ushur Overview Updated September 2026 AI summary Ushur offers enterprises and midsize organizations a workflow management solution that supports business process automation, task management, and reporting. Featuring workflow configuration, API access, no-code tools, and third-party integrations, Ushur enables teams to automate and coordinate processes through a cloud-based platform suited for organizations looking to enhance operational efficiency across various departments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ushur 4.5 (31) VS. [0.0](https://www.capterra.com/p/10031739/CogniAgent/#reviews) Starting Price $1000 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (31) Ease Of Use 0.0 (2) Value For Money 4.4 (18) Value For Money 0.0 (1) Customer Service 4.9 (30) Customer Service 0.0 (1) ## Ushur alternatives Highest Rated [4.7 (2,747)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Generative Studio X by OneReach.ai](https://www.capterra.com/p/162057/OneReach/) [4.0 (2)](https://www.capterra.com/p/162057/OneReach/#reviews) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162057/OneReach/) [Inxide](https://www.capterra.com/p/237162/INX-app/) [4.6 (10)](https://www.capterra.com/p/237162/INX-app/reviews/) Starting price $0.80 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/237162/INX-app/) [Capacity](https://www.capterra.com/p/192480/Capacity/) [4.5 (14)](https://www.capterra.com/p/192480/Capacity/reviews/) Starting price $25000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/192480/Capacity/) ## FAQs about Ushur Overview ### Which roles and teams benefit most from Ushur? Ushur is most used by software developers, IT teams, and automation specialists building conversational workflows, integrations, and customer communication processes. Business analysts, consultants, and operations managers benefit from streamlining service journeys, improving fulfillment and CRM coordination, and gaining visibility into automated customer engagement and retention outcomes. Answer based on 31 reviews Overview ### What company size and industries is Ushur built for? Ushur is built mainly for enterprises in insurance, with 65% of reviewers from enterprise companies and 45% from insurance. It also serves midsize businesses at 29%, especially in financial services at 23% and health, wellness and fitness at 10%, with workflow management as the most common use case. Answer based on 31 reviews Features and Usability ### What are the key features of Ushur? Ushur offers AI/Machine Learning, Natural Language Processing, and Speech Recognition for language and message handling, plus Chatbot and Autoresponders for automated responses. It also includes Business Process Automation, Workflow Configuration, Communication Management, Multi-Channel Communication, Engagement Tracking, Reporting/Analytics, and Third-Party Integrations, with No-Code and API support. Integrations ### Which third-party tools and platforms does Ushur integrate with? Ushur integrates with Salesforce Sales Cloud, plus HR, support, storage, and communications tools such as BambooHR, Benefitfocus Platform, Dropbox, Five9, Guidewire ClaimCenter, HubSpot CRM, JIRA Service Management, Segment, ServiceNow, and Slack. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Ushur offer? Ushur provides in person training, live online sessions, webinars, and documentation. In person training and live online sessions support guided instruction, webinars cover scheduled group learning, and documentation offers written reference material for self-paced review and feature lookup. Answer based on 2 reviews Getting Started and Support ### What customer support options does Ushur offer? Ushur provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. Reviewers describe the support team as responsive, personal, and helpful, with one noting quick answers and others saying support often outweighs product bugs. Some users also mention that complex experiences require more technical skill. Answer based on 6 reviews Ease of use ### How easy is Ushur to use? Ushur makes it relatively easy to build and launch customer communication workflows, especially for business, marketing, and sales teams. The drag-and-drop interface and simple dashboard help non-developers get started, though more complex use cases, API integrations, and multi-environment management can require technical skills and added support. Answer based on 14 reviews ## Features AI summary Based on 13,904 No Code Platform reviews Capterra data shows that buyers of Workflow Management software rank the following features as their top priorities: - **Task Management** (**50%** of reviewers rated this feature as critical) - **Progress Tracking** (**46%**) - **Business Process Automation** (**43%**) Ushur includes **Task Management** and **Business Process Automation**, giving teams a clear way to assign work, manage responsibilities, and automate repeatable processes across daily operations. However, it does not include **Progress Tracking**. By supporting **Task Management** and **Business Process Automation**, Ushur helps businesses improve coordination, reduce manual effort, and keep workflows moving with greater consistency. Business Process Automation 4.5 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Workflow Configuration 4.5 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Alter the default workflow to meet your organization's needs Code-free Development 4.3 (7) 14.29% of 7 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Reporting/Analytics 3.3 (7) 57.14% of 7 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Multi-Channel Communication 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. AI/Machine Learning 3.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Ushur 15 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Autoresponders: Create and automatically send premade copy in response to customer messages - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Speech Recognition: Train your system to interpret and transcribe voice messages - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Configuration: Alter the default workflow to meet your organization's needs --- Get Advice We can help you find the software with the features you need. Features 4.5 (31) 4.5 Based on 31 reviews ## Pricing Value for money 4.4 (18) Basic $1,000 Per User,Per Month Value for money 4.4 (18) 4.4 Based on 18 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ BambooHR](https://www.capterra.com/p/110968/BambooHR/)[ JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[ Five9](https://www.capterra.com/p/132405/Five9/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (30) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (30) 4.9 Based on 30 reviews ## User reviews Overall rating 4.5 Based on 31 reviews Filter by rating 5(19) 4(10) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent NS Nzuzo S. IT DEV Insurance ### "PPS review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 2, 2023 fantastic Pros It makes building application effortless Cons The UI should be more rich and we must be able to write code aswell Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Peter S. Production Support & CRM Systems Teams Lead Insurance ### "Workflow automating with Salesforce add-in" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2023 Very positive. For my portion of the effort, being able to extract important data from an unstructured emailed to identify high-confidence data points to use in downstream processes will allow us to improve upon a human-driven, human-error-prone current state solution. Pros Team working on their Salesforce adapter was able to customize some functions for us that should benefit other future, Salesforce-using clients. The team's natural language search prowess is impressive. With the right example data to train their models, you can see how this can lead to greater things in the future. Cons We had a lot to consider, prioritize and deliver overall. You want to take advantage of as much as possible, as quickly as possibly, which caused us to have to do a lot of introspection to make sure that we gave proper direction. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CE Catherine E. Director Member Loyalty and Retention Insurance ### "Ushur Text" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 13, 2023 Fantastic - Gives us another avenue to reach our members Pros The team that helps us. They are outstanding and always very quick to respond. Also, they can advise which numbers are cell number and we do not have that information Cons We can't tell which members have clicked to call us so if we want to send a reminder we don't know who responded Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Luca M. Business Analyst Insurance ### "Business Analyst " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 13, 2023 It has been a truly great. Easy onboarding, amazing training and the team is always willing to help. Pros The ease of use of the system, I don't have to be a developer to build simple easy to use workflows. Cons I can say that i have found to many cons with Ushur. The only really one is not having enough time to build them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TL Tim L. Senior Informatics Pharmacist Pharmaceuticals ### "Ushur Member Engagement Development" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 9, 2023 Ushur has been an amazing experience thus far. Ushur staff have provided friendly and timely assistance to requests and have helped guide the company toward a future that involves unique ways to communicate with others and provide the most optimal care. Pros Ushur software allows for an easy way to create workflows and engage users such as patients or providers in healthcare to quickly obtain information and provide clinical services that promote better healthcare. Through its HIPAA compliant app, users can be engaged on a more personal level to provide patient centric approaches. It has been easy to develop workflows as it does not require a formal coding background in order to understand the process. Cons Integrating into existing business has been a barrier that has made it difficult to communicate information to various platforms. As much as we would like to automate communication to different platforms such as EHRs, the software requires additional support in order to integrate properly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MV Marysol V. Communications Writer Health, Wellness and Fitness ### "Needs improvement" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 February 6, 2023 Great Pros The Ushur team is great! The software definitely needs improvement to get it where it needs to be for our team. Cons Analytics dashboard needs improvement and it would be great if templates were offered in the dashboard for SMS. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 15, 2023 Marysol, this feedback is important to us, thank you for taking the time to provide it! The Ushur Product team is working to improve the usability (and functionality) of our Analytics tools to make it easier to get to the data users are looking for. These are important near-term roadmap items for us. Improvements will start showing up in the product over the next few months.. Thank you! Leenesh S. Digital Design Manager Financial Services ### "Quick to build customer interactions " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2023 Pros The best part of using Ushur is the support you receive. Ushur has amazing people who bend over backwards to try to assist and help meet deadlines. Cons I would have liked the ability to customize screens on a more granular level. If I could do this, I could mimic my mobile app and Ushur could replace the mobile app. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HQ Hongxiang Q. IT Developer Financial Services ### "Average user" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 July 29, 2022 As a developer, I think the overall experience is okay. A lot of support being given from Ushur, which is a good sign. Pros It reduce the need to code and can do both basic and advance use cases Cons Poor documentation creates a steep learning curve Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jelle D. Software Engineer Computer Software ### "AI is the way" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 2, 2022 My overall experience is good. Pros I really like the idea behind Ushur, working with a trained AI. The UI is simple and easy to use, it didn't have any bugs as far as I experienced. Ushur made it possible to put my customer first. Cons It can take a certain amount of skill to be able to configure Ushur exactly how you want. Switched from [Prestavi](https://www.capterra.com/p/177113/Prestavi/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Richard R. Business Relationship Manager Information Technology and Services ### "Low code, No code Business solution!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 19, 2022 Pros The ease of use and ability to customize workflows Cons None, that Ive seen to this point. So far so good Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/205319/Ushur/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.