--- title: "GuestTouch Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about GuestTouch Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/205332/GuestTouch/" page_type: "product" language: "en" --- # GuestTouch Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) GuestTouch ## What is GuestTouch? Refreshingly Simple Hotel Reputation (Reviews & Feedback) Solution for Modern Hoteliers. - Collect more reviews - Feedback that your guests' will actually love to give - Manage reviews seamlessly - Integrates with your PMS for automation - One of a kind WhatsApp interface for key alerts for management ## What is GuestTouch used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Review Management](https://www.capterra.com/review-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GuestTouch?[Manage this product listing](https://www.g2.com/products/guesttouch/claim_requests/new?auto=true) ## GuestTouch Overview Updated September 2026 AI summary GuestTouch provides businesses with tools to monitor, analyze, and manage their online reputation across various platforms. Covering reputation and review management, it offers features like response management, review monitoring, and sentiment analysis, with reporting and analytics available for deeper insights. GuestTouch is accessible via web, cloud, and mobile devices, supporting organizations of all sizes seeking reputation oversight. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GuestTouch 5.0 (1) VS. [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.7 (59) Value For Money 5.0 (1) Value For Money 4.5 (53) Customer Service 5.0 (1) Customer Service 4.6 (53) ## GuestTouch alternatives [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) [4.9 (59)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/160682/ReputationStacker/) Highest Rated [rater8](https://www.capterra.com/p/177794/rater8/) [5.0 (183)](https://www.capterra.com/p/177794/rater8/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177794/rater8/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) ## FAQs about GuestTouch Overview ### What company size and specific industries is GuestTouch built for? GuestTouch is designed for hoteliers and accommodation providers of all sizes, including small properties, mid-market operations, and larger hospitality businesses. It is built for the hotel and lodging industry, supporting teams that manage guest reputation and service across a range of accommodation types. Features and Usability ### What are the key features of GuestTouch? GuestTouch offers website integration for embedding review tools on a site, plus campaign management and review generation for collecting feedback. It also includes review monitoring, response management, real-time notifications, reporting and analytics, sentiment analysis, and brand tracking to follow review activity and sentiment across channels. Getting Started and Support ### What training and onboarding options does GuestTouch offer? GuestTouch provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided setup and direct instruction, webinars cover product topics in a group format, and documentation offers written reference material for self-paced review and step-by-step guidance. Getting Started and Support ### What customer support options does GuestTouch offer? GuestTouch provides FAQ/Forum, a Knowledge Base, and 24/7 Live Rep support. No reviewer feedback about support is available, so user experience details such as response times or helpfulness cannot be confirmed from the catalog data. ## Features AI summary Based on 1,563 Review Management reviews Capterra data shows that buyers of Reputation Management software rank the following features as their top priorities: - **Review Request** (**55%** of reviewers rated this feature as critical) - **Negative Feedback Management** (**65%**) - **Review Monitoring** (**51%**) GuestTouch includes **Review Monitoring**, helping businesses track incoming reviews and stay aware of customer sentiment across channels. However, it does not offer **Review Request** or **Negative Feedback Management**. Instead, it provides **Response Management** (**47%**) and **Reporting/Analytics** (**44%**), which give teams other ways to manage customer feedback and measure reputation trends over time, helping businesses respond more effectively and make informed service improvements. Review Monitoring 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Response Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Reporting/Analytics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Campaign Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Real-Time Notifications 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Sentiment Analysis 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Categorize emotions expressed and identify if they are positive, negative or neutral GuestTouch 7 features ### All Features - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Website Integration: Seamlessly integrates with 3rd party websites --- Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Value for money 5.0 (1) 5.0 Based on 1 reviews ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AD Alka D. General Manager Hospitality ### "GuestTouch has been a game-changer for us" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2023 Customer service is really great and they are very attentive. Pros I've been using GuestTouch for some time now, and gotta say, it's made a world of difference in how we talk to our guests and manage all our reviews and online reputations.We are able to easily message customers at all of their stay, from pre-arrival to post-stay. We also like the feature to manage reviews and respond super easily. Highly recommended! Cons We were looking to message our customers who are visiting from other countries, now we are working on this to make this happen, so everything great.. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.