# Shopify POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shopify POS the right Point of Sale solution for you? Explore 240 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/205337/Shopify-POS/reviews --- Shopify POS 4.6 (240) [View alternatives](https://www.capterra.com/p/205337/Shopify-POS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Shopify POS Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews Dr. Mario C. M FounderApparel & Fashion, Self-employedUsed the software for: More than 2 years. “Being able to integrate seamlessly with other apps to enhance the checkout experience like gift card balances, rewards balance for points, etc.“ December 15, 2025 WR Will R COOConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “The receipt printer and barcode scanners disconnect daily and require manual resets of the entire system while customers are waiting and we are losing sales“ June 17, 2025 FS Fletcher S Customer Experience SupervisorHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “Shopify POS makes it easy to enter orders and process payments for clients, it's vital for avoiding affiliate fees when using an incognito window“ March 19, 2026 Dr. Mario C. M FounderApparel & Fashion, Self-employedUsed the software for: More than 2 years. “The only hiccups I have is when there are software updates and I have to ensure I’m using inventory from the right location.“ December 15, 2025 MP Melron P Store managerLuxury Goods & Jewelry, 2 - 10 employeesUsed the software for: 1-2 years. “Shopify POS has a wide range of features, their payment processing is smooth and easy along with their inventory management syster which keeps tracks of instore and that in the warehouse“ August 27, 2025 MB Mason B Sales AssociateEnvironmental Services, 2 - 10 employeesUsed the software for: 1-2 years. “Unreliability for some hardware connectivity, POS can be slow to update and integrate with online store and back-end inputs“ June 24, 2025 EJ Eric J OwnerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “Inventory, customers, orders, reporting, and discounts are seamlessly integrated between Shopify e-commerce and Shopify POS.“ May 23, 2025 EJ Eric J OwnerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “You can not generate a list of past customer orders by line item.“ May 23, 2025 ## Showing most helpful reviews Showing 1-25 of 240 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dr. Mario C. M. Founder Apparel & Fashion Used the software for: 2+ years ### "Worth The Investment " December 15, 2025 5.0 I have used it for over five years and after switching from woocommerce for my online company, it has been worth the investment. Everything is easy to use, the back of house updates with inventory, visuals, SEO, titles, etc., all work in real time. Pros Ease of use when checking out clients on the go. Being able to integrate seamlessly with other apps to enhance the checkout experience like gift card balances, rewards balance for points, etc. Cons I haven’t had a bad experience with pos. I’m able to use my pin to easily sign uh. The only hiccups I have is when there are software updates and I have to ensure I’m using inventory from the right location. Switched from [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Speed, efficiency, integration with other companies that work better with Shopify. Review Source VR Verified Reviewer Owner Retail Used the software for: 1-2 years ### "Easy retail integration and operations management for Shopify users" March 29, 2026 5.0 Overall, Shopify POS is a powerful solution, especially for businesses already using Shopify for e-commerce. It creates a very easy connection between online and in-person sales, making operations easier to handle. Pros What I like the most about Shopify POS is how easily it connects with the Shopify overall platform. If you’re already using Shopify for your online store, having your online sales and store integrated is the best advantage it offers. Inventory, customer data, and orders are all synced in real time, which makes managing the business much more efficient and reduces errors. Cons What I don’t like is the cost structure and the fact that it works best and its way easier when you re using all Shopify tools integrated to the system. Therefore, besides the Shopify subscription, it can become expensive when you need to upgrade your plan to use some of the features not available in the basic plan, plus getting the Shopify tools for compatibility. Another downside is that it’s heavily retail-focused. If your business isn’t centered around selling physical products, or if you need more specialized POS features, it may feel limiting. NerdWallet Also, some features (like advanced reporting, staff management, or customization) are locked behind higher plans, which can be frustrating as you grow. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Because I had to manually adjust the inventory after my in person shows. Review Source CA Codi A. Owner operator Recreational Facilities and Services Used the software for: 6-12 months ### "Easy to use" March 18, 2026 3.0 Shopify POS is easy to integrate into your inventory system and its interface is user friendly but the high fees and software glitches cause frustration. Pros This system is very easy to set up, user friendly, and pretty intuitive to use. The synchronization between online and in store was very smooth! Cons We experience occasional software glitches and disconnected scanners, printers and equipment. Fees are a little pricey Switched from [Booqable](https://www.capterra.com/p/138689/Booqable/) We wanted to try a new product with more features that would benefit our business Review Source Brandi H. Owner Apparel & Fashion Used the software for: 1-2 years ### "Great product!" January 4, 2026 5.0 I love that it's on my phone or tablet so I have quick access to check inventory or even take an order with payment. Pros I absolutely love Shopify POS. This program makes it easy to manage your inventory in real time. The website is easy to understand and navigate. Payment processing is fast and easy and the added security makes it a total win win. Great value! Cons I haven't found anything that I dislike about Shopify POS. Like I said it's an easy system to help with multiple areas Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) This product was better suited to my needs and wants for my business. Review Source KH Kasi H. Front Desk Manager Hospitality Used the software for: Less than 6 months ### "All in one POS system " August 11, 2025 5.0 It's pretty pricey, But with that said, It's super easy to use, It has a wide range of awesome features. So really it's great for both a brick and mortar retailer or an online business. Pros It easily syncs to our online Shopify website, It's also available offline for cash sales too which is a plus. It was simple to to teach to our staff they all caught on rather quickly. Also because it integrates with a lot of other apps including our Google merchant center so our awesome store shows up on Google as well! Cons It is more expensive than my boss really wants. Because we are a smaller hotel. The 3 day free trial was just not enough. So we paid for the basic plan for 6 months so that we could really be able to check out all the features. The advance features are quite expensive. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing Shopify POS It was up to the boss, He decided Shopify was the best bet since we already have a Shopify shop website Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) We had a lot of issues with funds being held, and transaction fees are very high. Review Source KL Kristin L. COO E-Learning Used the software for: 6-12 months ### "Strong, Reliable Checkout for Content-Driven Sales (with Some Workarounds for Digital Products)" April 21, 2026 5.0 Overall, it’s been a reliable and scalable platform for our business. We’re able to turn YouTube traffic into purchases without friction, and that’s been huge. While it takes some initial setup to make it work for digital products and content funnels, once it’s dialed in, it runs smoothly. It gives us the confidence that when we send traffic — especially from YouTube — the backend will hold up and convert. For a growing brand, that reliability matters more than anything. Pros Even though we primarily use Shopify for digital products tied to our YouTube funnel, the biggest win is how seamlessly everything connects. Checkout is smooth, reliable, and converts well — which matters a lot when traffic is coming from video. It’s easy to set up products, manage offers, and integrate with tools we’re already using. We also love the flexibility — whether it’s one-time purchases, bundles, or limited-time offers, it’s all pretty straightforward to implement without needing a developer. Cons Shopify isn’t really built for digital-first businesses out of the box, so there’s some workaround required. Things like delivering digital content, managing access, or customizing post-purchase flows often rely on third-party apps or extra setup. It can also get expensive once you start stacking apps to make everything work the way you want. Reporting is solid, but not always tailored to how we think about funnels or content-driven sales. Review Source AS Aaron S. Graphic Designer Computer Software Used the software for: 2+ years ### "Reliable Platform for Online Stores" March 12, 2026 5.0 Shopify has been one of the easiest platforms I’ve worked with for building online stores. It handles most of the technical parts so the focus can stay on the storefront and the visual experience. Pros Setting up products and collections is simple, and the themes available make it easier to create a store that looks professional. I also like how many integrations are available. Cons As the store grows, relying on additional apps can become necessary , which may add extra costs . Review Source FS Fletcher S. Customer Experience Supervisor Hospitality Used the software for: 2+ years ### "Key Revenue Generator" March 19, 2026 5.0 Pros Shopify POS makes it easy to enter orders and process payments for clients, it's vital for avoiding affiliate fees when using an incognito window Cons The interface can sometimes seem a bit outdated although Shopify has been very good about consistently updating the UI Review Source JB Jennifer B. Marketing and sales Consumer Goods Used the software for: 1-2 years ### "Great and easy to use POS system " March 25, 2026 5.0 Pros Great pos system. Easy to use no learning curve. Easy to process payments. Makes it simple to manage inventory as well. Cons I enjoy everything about this simple and easy pos system I can’t think of one issue I’ve had with any part of it. Review Source VR Verified Reviewer HR Manager Apparel & Fashion Used the software for: Less than 6 months ### "Shopify Review" March 19, 2026 5.0 I worked with Shopify at my previous company and it is a great tool to make sure a person can take care of everything if it is not a big company. Pros It is a great integrated system, where you can track your orders, inventory, and efficiently send your products to your customers. Cons It could be quite difficult to learn on how to use the system, as it might be challenging when setting everything up. Review Source DC David C. Vice President Retail Used the software for: 6-12 months ### "Perfect if you already use shopify" October 13, 2024 5.0 Pros connects with our online e-commerce, csm can follow and easier books to keep Cons No free equipment as oppposed to square competitor Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing Shopify POS I tried both, the other one, square, was totally free but hardware less complete Review Source MJ Martin J. Managing Director Retail Used the software for: 1-2 years ### "A very happy Shopify POS user" May 29, 2025 5.0 Onboarding was very straightforward. Website and physical terminal setup was easy and well supported. I would recommend buying physical equipment from their store as its fully supported. Pros It works seamlessly managing our stock, instore and online sales in our shoe shops. 7 years on the product and service continue to improve and offer astonishing value in comparison with the competitors. Cons No major issues. A shame that the in-built eBay connection has now been removed, but we are happy with the range of paid for apps that achieve this connectivity. Review Source VR Verified Reviewer Engineer Accounting Used the software for: 6-12 months ### "Simple and powerful for retail" January 9, 2026 5.0 It is a very reliable system. It connects everything in one place, making it easy to manage sales and customers without any stress. Pros The sync between my online store and physical shop is perfect. It makes tracking inventory across both locations very easy. Cons The hardware can be expensive, and some advanced features require a higher monthly plan, which adds up quickly. Review Source VR Verified Reviewer Freelance digital artist Design Used the software for: 1-2 years ### "Works for my small business at my favourite price - free!" August 10, 2025 5.0 It was so easy to set up and, as someone who sells a very small amount of items digitally online, it suits my needs perfectly. I haven't found any features missing that I need, even with the free version. Pros The free version is enough for all of my needs which makes this a great option as I have a very small business selling digital art. It's easy to use and I like being able to use it across my different devices. Cons I am generally very happy with my experience and can't think of any cons. If I had a larger business, I would perhaps find the fee structure frustrating. Review Source VR Verified Reviewer Store manager Luxury Goods & Jewelry Used the software for: 1-2 years ### "Shopify - An easy to use POS" August 27, 2025 4.0 It was great, shopify takes care of most of the things automaticLly its best to however double check and keep it simple. Pros Shopify POS has a wide range of features, their payment processing is smooth and easy along with their inventory management syster which keeps tracks of instore and that in the warehouse Cons Sometimes, if the products are returned its hard to manage inventory for the pos as mostly what would happen is that people use to return items and we had to manually update the pos for the number of items left Review Source CC Chermaine C. Business owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great Pos system for online and in Person Payments" May 10, 2025 5.0 A way to manage customer data, inventory management and process customer payments whether thats in person or online. Pros We like that you can manage inventory, track customer data and process payments in person and online. Cons It is alot of features to manage and it can be a little confusing navigating all that you can do on the app. Review Source LR Leah R. Off. Mng. Retail Used the software for: 2+ years ### "It is good if you are just working from Shopify." April 22, 2025 5.0 We have had good luck with Shopify POS and use of the credit card payments. Pros This is perfect for the small business. We do not have too many in-store customers. But this makes it easy for them to check out. Cons It has to be run on a phone unless you purchase their register and scanner. Review Source aM alex M. CEO Food & Beverages Used the software for: 6-12 months ### "Small Opportunity" February 12, 2025 4.0 shopify give us a good option to show us around Pros shopify gives us the to go to our costumer Cons i think even they help a lot to the small business , i think we more marketing Review Source JH Jason H. Owner Retail Used the software for: 6-12 months ### "Shopify POS gets it done" January 27, 2025 4.0 Overall was very positive. Did everything I needed it to do. Pros Tons of features to get your store running Cons Cost was a little high. Other POS systems were a little cheaper Review Source PT Purnima T. Sales Apparel & Fashion Used the software for: Less than 6 months ### "Review for Shopify POS" January 15, 2025 4.0 Very good! highly recommend for those interested in selling goods online. Pros Helps businesses track their inventory, and sell online! Cons it requires internet, without internet you can encounter issues that would affect your business. Review Source AB Autumn B. Owner Arts and Crafts Used the software for: 1-2 years ### "Love it for my small business " November 11, 2024 5.0 Great experience, helped me navigate the retail world seamlessly Pros Syncs with online store and is great for small businesses Cons The advanced features can get pricey and a Shopify store is needed Review Source PM PAULO M. manager Consumer Goods Used the software for: 6-12 months ### "NEW Costumers " January 31, 2025 4.0 it was good at the end , i did reach new costumers to my business. Pros I like that this app help small business. Cons i think they need to work in show more the products Review Source DB Daniella B. Makeup sales assistant Cosmetics Used the software for: 2+ years ### "Shopify POS for transactions" September 20, 2024 3.0 Overall shopify did its job when it came to processing and putting through transactions. I would say the downsides are more so when the internet connection isn’t great which can cause some issues and disruptions to processing. Pros I liked that Shopify had everything you need to see on screen. Making it easy to view transactions and what was scanning up before processing it through. Cons I had problems sometimes with items scanning incorrectly or taking a while to process transactions which made it quite slow. It could have been the internet connection that affected this though and not the app itself. Review Source LR Liz R. Owner Retail Used the software for: I used a free trial ### "1st Shopify POS Review" February 7, 2025 5.0 My overall experience was very positive. Pros The most I liked about this product is how quick and easy it is to set up, virtually taking no time at all to get it going. Cons There was nothing that I did not like about this product. Review Source JG Jamie G. Office Manager Mental Health Care Used the software for: 2+ years ### "Shopify Review" December 18, 2024 4.0 Pros I like that anything that uses shopify is in one location when you purchase Cons It can be harder to organize then some other sites Review Source Similar Products Featured ## Related categories [Retail Management Systems](https://www.capterra.com/retail-management-systems-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.