# Sherpa Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Sherpa Software - reviews, pricing plans, popular comparisons to other Courier products and more. Source: https://www.capterra.com/p/205378/Sherpa/reviews --- # Sherpa Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Sherpa ## What is Sherpa? Sherpa is an Australian private courier solution for businesses. It operates fro 7am to 9pm in most Australian cities. ## What is Sherpa used for? [Courier](https://www.capterra.com/courier-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sherpa?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.sherpa.net.au/&name=Sherpa) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sherpa 2.0 (1) VS. [4.8 (186)](https://www.capterra.com/p/190220/Parcel-Tracker/reviews/) Starting Price Contact vendor Starting Price $67 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.0 (1) Ease Of Use 4.9 (186) Value For Money 2.0 (1) Value For Money 4.7 (159) Customer Service 1.0 (1) Customer Service 4.8 (171) ## Sherpa alternatives [4.6 (959)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Dispatch](https://www.capterra.com/p/10019337/Dispatch-Connect/) [4.6 (100)](https://www.capterra.com/p/10019337/Dispatch-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10019337/Dispatch-Connect/) [eShip](https://www.capterra.com/p/253338/eShip/) [4.7 (95)](https://www.capterra.com/p/253338/eShip/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/253338/eShip/) [Elite EXTRA](https://www.capterra.com/p/131389/Elite-EXTRA/) [4.7 (389)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131389/Elite-EXTRA/) [View all alternatives](https://www.capterra.com/p/205378/Sherpa/alternatives/) ## FAQs about Sherpa Overview ### What company size and specific industries is Sherpa built for? Sherpa is designed for Australian businesses across company sizes, serving organizations that operate in Australia rather than a specific industry. It suits companies looking for a solution tailored to the Australian market, including small businesses, mid-market firms, and larger enterprises with local operations. Features and Usability ### What are the key features of Sherpa? Sherpa offers route optimization as its core feature, along with delivery tracking, dispatch management, order entry, and routing. These features support shipment planning, assignment of deliveries, status monitoring, and route creation for transportation and logistics operations. Getting Started and Support ### What customer support options does Sherpa offer? Sherpa provides chat support for customer help. No reviewer feedback is available here, so support quality, response speed, and user satisfaction cannot be described from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Delivery Tracking 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Dispatch Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Order Entry 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan daily routes to optimize employee scheduling and provide directions Route Optimization Finding the most optimal routes for drivers based on various factors and constraints Sherpa 5 features Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Manage sending personnel and resources to a site as needed Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions Get Advice We can help you find the software with the features you need. Features 1.0 (1) 1.0 Based on 1 reviews ## Pricing Value for money 2.0 (1) ### Starting price Free trial available Value for money 2.0 (1) 2.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.0 (1) 1.0 Based on 1 reviews ## User reviews Overall rating 2.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent Phillip K. CEO Consumer Goods ### "Rude runners + poor support" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 February 21, 2024 Sherpa has been trying to get my business for over a year but I had contracts/commitments with their other competitors. I finally gave them a shot on Valentine's Day and gave them 100+ jobs to do. Firstly, we had time sensitive jobs so we booked early start for a couple of runners. 3/5 of them came late - one came more than 2 hours late and we missed a bunch of business drop offs and delivered incorrect boxes. This obviously let down a lot of our customers and we've now had to compensate our customers at our own cost. Furthermore, two of their runners were extremely rude on the day. When we filed a dispute 3 business days after delivery, their support team said we had to file it within 5 days (including weekends) - which technically we did but 10 minutes after 5PM. Now, they're absolving themselves of any responsibility on a technicality. There were some returns that their runners couldn't do and they were about to return it back to us at $50 charge even though we didn't approve the return. The cost of this outweighs the cost of our products, so we wouldn't accept this. On their booking interface, I found it complicated. You can't see which runner is doing what job clearly and there's no public tracking link you can share with customers. I'm not even sure if my customers got tracking links because we had many customers asking for a tracking link. The cost per delivery isn't too bad if you have lots of jobs but you have to submit all your jobs 24 hours before the shift and you can't add anymore before the run starts - which kinda defeats the purpose for an on-demand delivery service. \[sensitive content hidden\], the account manager, is great but I can't say the same for the rest of the company. There are other similar players in the market with better support and tracking services - who will also actually resolve issues and not to absolve themselves. Pros Price per delivery is fair if you have lots of jobs. and there's no monthly subscription fees. Cons Bad customer support, clunky IU, no public tracking links to share with customers, no delivery notes section, drivers arrived more than 2 hours late than starting shift time Switched from [Routific](https://www.capterra.com/p/142530/Routific/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.