# AWS X-Ray Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about AWS X-Ray Software - reviews, pricing plans, popular comparisons to other Application Performance Management products and more. Source: https://www.capterra.com/p/205540/Amazon-X-Ray/pricing --- # AWS X-Ray Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) AWS X-Ray ## What is AWS X-Ray? AWS X-Ray helps developers analyze and debug production, distributed applications, such as those built using a microservices architecture. With X-Ray, you can understand how your application and its underlying services are performing to identify and troubleshoot the root cause of performance issues and errors. X-Ray provides an end-to-end view of requests as they travel through your application, and shows a map of your applications underlying components. ## What is AWS X-Ray used for? [Application Performance Management](https://www.capterra.com/application-performance-management-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AWS X-Ray?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://aws.amazon.com/&name=AWS X-Ray) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AWS X-Ray 3.7 (3) VS. [4.6 (256)](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/) Starting Price Contact vendor Starting Price $395 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3) Ease Of Use 4.6 (256) Value For Money 0.0 (0) Value For Money 4.7 (217) Customer Service 5.0 (1) Customer Service 4.7 (251) ## AWS X-Ray alternatives [4.7 (344)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month [4.5 (195)](https://www.capterra.com/p/118128/New-Relic/reviews/) Starting price $10.00 Per User, Per Month [4.6 (254)](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/) Starting price $179.00 Per User, Per Month Highest Rated [4.9 (55)](https://www.capterra.com/p/186876/Obkio/reviews/) Starting price $499.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Diagnostic Tools 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access client's system information, including hardware and software configuration, to perform diagnostics Performance Metrics 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Root Cause Analysis 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Identify and analyse the reasons behind accidents API 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Application Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track, manage and store the applications of potential future members, customers or candidates Third-Party Integrations 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes AWS X-Ray 6 features Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Access client's system information, including hardware and software configuration, to perform diagnostics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Identify and analyse the reasons behind accidents Set up connections to third-party platforms to improve business processes Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing ### Starting price Contact vendor for pricing Free trial available ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 3.7 Based on 3 reviews Filter by rating 5(1) 4(0) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Software Engineer Automotive ### "A good analysis tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 11, 2023 Overall, it is the best analysis tool that I have ever used for problem investigation. It provides a variety of ways to analyze a problem or a product. Pros The variety of details that I can search by using this tool. Cons Sometimes there seems a delay for the output of the data. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AQ Andy Q. Software Developer Automotive ### "Essential starting place for most RCA" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2022 Pros It gives excellent coverage across most AWS resources and even shows how resources interact with one another. This should not be relied on as the sole method of debugging, but gives enough information to go to logs or other individual resources. It also gives really good profiling for how the overall software is performing. Cons It has a 6 hour window... so if you miss it - you miss it. This is especially problematic because AWS reps can pull up info outside of that window but would look for AWS specific ids - which almost not possible (or quite difficult) without x-ray tracing to give easier querying. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Research analyst Market Research ### "Amazing platform for analyse debug" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 30, 2022 Pros Good platform for service that helps develop and analyse debug from process Cons Only interface has some minor glitch and have application error sometimes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)