# Page 2 | MyPOS Connect Software 2026: Features, Integrations, Pros & Cons | Capterra > Page 2 - Capterra's in-depth exploration of MyPOS Connect Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of MyPOS Connect Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/205574/RetailPOS --- Page 2 - MyPOS Connect Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. MyPOS Connect ## User reviews CS CHANNING S. Owner Farming ### "MyPOS Connect review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2020 Excellent support. With so many different on line and delivery companies, not looking for perfect integration but need smoother methods for inputting, tracking orders from external systems... Pros License fee grows with you based on number and actual use- helpful for seasonal and small business. Card machine and on line business integrations. Service! Excellent support. Cons There are no hints or self help instructions. While this would be difficult to keep current and is part of their business plan to encourage purchase of support, its not overwhelmingly negative. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Initially, pricing, looking for local service. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [Shopify POS](https://www.capterra.com/p/205337/Shopify-POS/) Reasons for choosing MyPOS Connect Attentive, local support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 29, 2020 Hi Channing, thank you so much for your review and your comments on our service and support. I agree that our user documentation could be improved; we are constantly trying to update the manual but it is a never-ending challenge. Regarding self-help instructions, we recently created a series of screencasts that you can access from the Customer Resource page on our website. They weren't available yet when you had your training, so you might not even know they exist. if you have any other specific ideas about how we can improve MyPOS Connect, please don't hesitate to send them to wishlist@tricityretail.com or email me directly. MK Michael K. Owner Furniture ### "Cohen and Cohen Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 28, 2020 Great ! Pros The thing I like most about the software is the support that tri-city provides Cons My needs thus far have been fairly basic ... over time as we use the system more I will likely find things that need improvement. Overall no complaints Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) going obsolete Reasons for choosing MyPOS Connect Tri city Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 29, 2020 Mike, thanks for your review and for your comment about our support. We're always glad to get suggestions to improve MyPOS Connect. Please feel free to send your ideas for new features or product enhancements to wishlist@tricityretail.com. ML Marlon L. IT Manager Retail ### "MyPos gave our fireworks company the bang we needed! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2020 The crew at Tri City retail is 2nd to none! We briefly switched to another "cheaper" company for a year, it was the longest year of my life and we hired them back as soon as we were out of contract, Never again ! Pros Easy to implement, love the bin location feature and the overall ease of the system. Cons We literally have zero complaints! TriCity has worked any problem we encountered. \[SENSITIVE CONTENT HIDDEN\] has been a huge help. Reasons for choosing MyPOS Connect Price!!! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 29, 2020 Hey Marlon, thank you so much for your review and your kind words. We're very glad to have you back as our customer. JR Jason R. President Health, Wellness and Fitness ### "MyPOS Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2020 Pros Features and functionality. Ease of use Cons Nothing. All features and functionality. Somewhat time consuming to migrate but that was expected. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 28, 2020 Hi Jason, thank you so much for your review! It's greatly appreciated. LN Lisa N. Owner Retail ### "MyPOS Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 24, 2020 Overall very positive. Big improvement, especially regarding customer service, from our previous provider. Would recommend for any small to medium sized business that cannot afford a custom program as it has almost everything needed. They are also constantly upgrading. Pros Love the many reporting options; the ability to program sales and discounts easily; ease in searching for products; integration with excel; ability to integrate with live website for ecommerce (have not used yet); excellent support from Tri City; POS and till process is easy for new staff to learn. Cons No accounts payable integration; limited ability to keep notes for customers and suppliers; reports don't sort well (no logic to how the information appears on the report); need a way to highlight most used reports due to the large number of options; need some improvement on inventory count. Reasons for choosing MyPOS Connect Recommendations from other professionals, and extensive research, led me to believe that this would be the best product for our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 27, 2020 Hi Lisa, thanks for your review. I appreciate your kind words but I'm deeply concerned about your comments on Features/Functionality. Please contact our support team and they can set up additional data fields to track whatever information you need for your customers and suppliers. Also, we have an optional Interactive Reports plug-in that will allow you to sort reports any way you like. Please contact me and I can provide more information on this. Lastly, we have done a number of integrations to Accounts Payable systems. However some accounting systems don't allow for A/P transactions to be imported from 3rd party programs. If you are using an accounting system that can import purchases into the A/P module, then our support team can build a custom integration for you. AT Amber T. Customer Service Representative Museums and Institutions ### "myPOS Connect " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2020 We don't have an online store yet, but are headed in that direction. It is good to know that there is an integrated solution available: MyPOS + Shopify Pros Best feature (as compared to our previous system) is Physical Inventory taking. Many of our products are non-inventory (i.e. tickets), and we have a fairly small shop. We hand count on paper when we do our yearly inventory. MyPOS allows you to export your product list to Excel, and arrange the paper count sheets in any order that suits you. You can manually input your QTYs back into Excel and then import the numbers to myPOS. Using Excel saves a lot of time. Our previous system didn't allow flexibility in sorting the list, so entering QTYs after the count was very tedious. Cons Our previous system allowed us to have 2 separate programs running: the sales module, and the back office module. We could easily switch between windows, to make sales to customers and then (when there's no customer) do back office tasks. MyPOS Connect doesn't allow that flexibility. My desk is a public facing position, where I do sales + all of the back end work. If a customer wants to make a purchase while I am working in the back end (e.g. creating a PO), I have to close it and navigate to the sales screen when a customer wants to make a purchase. This is the biggest drawback of this program. I feel like I lose a lot of time, navigating between front end and back end, as I try to balance customer service with productivity (in terms of "back office" work). Reasons for choosing MyPOS Connect TriCity Retail has been very good to work with. We have been their client 2010. When we needed a new system, they recommended myPOS. They gave us a good demonstration of the product, and we trusted their recommendation. They have given us excellent training, and have been consistently available for helpful advice and customization through out the process. Their human helpdesk is extremely user friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 27, 2020 Hi Amber, Thank you for your review and especially for the kind words about our support. I agree with you about the inconvenience of not being able to have two instances of the program running on the same workstation; it means that you must exit out of the POS module to perform back office functions (and vice versa). It's partly a result of how the software is licensed. We will definitely bring this discussion to the developers of MyPOS Connect and see if there is a way to rectify this in a future release. PD Philippe-Antoine D. Owner & President Retail ### "MyPOS Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2020 We are extremly happy with the system and the integrators (TriCity). The system is very stable, user friendly and we are able to customize pretty much everything that we want. The possibilities are endless. They are at the forefront of the technology. Pros There is a long list of features that we love but one of the deciding factor was the cloud base system while having an offline redundancy at the store level. If we lose internet we are able to still conduct our activities. Cons The interface isn't the most pretty out there. Reasons for choosing MyPOS Connect MyPOS was much quicker than the other system. With the volume of transactions that we do everyday the speed of the system was the deciding factor. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 27, 2020 Hi Phil, Thanks for your review and your kind words. It's very much appreciated. I agree with you; the UI is a bit simplistic. MyPOS Connect was designed this way so that users could switch between a PC monitor with a keyboard and a hand-held tablet with out a keyboard - and they would see the exact same screen design. This eliminates training issues when using two different POS form factors. We are always looking to improve the software; so if you have any ideas for how we could improve the UI, without losing this ability to easily switch between form factors, I would love to hear them - or you can always send your design requests to wishlist@tricityretail.com. AL Aaron L. President Retail ### "Amazing cloud based point of sale software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2020 We have 40 stores we manage with MyPOS, inventory replenishment, and reporting are the two biggest areas MyPOS has improved over our previous software. Pros What we like most about MyPOS is just how customizable it is. Pretty much anything we can imagine, the software can be tweaked to do. We could not have anticipated the number of efficiencies MyPOS brought our company. Store staff, inventory replenishment, loss prevention, reporting - everyone loves how MyPOS has improved their areas of responsibility. Cons If there is an area we would like to see improved is the live dashboard. Compared to other software solutions, MyPOS could certainly improve its dashboard. Reasons for choosing MyPOS Connect We felt MyPOS was a more efficient POS option than either Netsuite or Quickbooks for our needs. It uses excel which makes things ultra effecient managing 40 locations as well as the reporting is very customizable. MyPOS was simply a much better fit after digging into the software options and features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 27, 2020 Aaron, thank you very much for your review. I would love to hear more about how we could improve the dashboard. Please feel free to contact me to discuss your ideas or email wishlist@tricityretail.com. JR Johnathan R. Purchasing Manager Health, Wellness and Fitness ### "Simple and easy to use! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 23, 2020 MyPos helped streamline purcahsing and inventory management. At the same time, the back office gave the administration a lot of access what we needed to log into a store's computer to do. Pros The adaptability of the software. There are a lot of customer things that can be done to fit the needs of our organization. At the same time, the program is very simple and easy to use. The transition for our team was seamless. Cons The program is a little slow at the till when processing transaction and searching up in our customer database. Our internet connection is fine, but sometimes it take a little longer than we would like to complete some tasks. Reasons for choosing MyPOS Connect The 3rd party reseller in our area was already dealing with some of our group and they offer great support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2020 Hi John, Thank you very much for your review. I'm concerned about your comment about speed when accessing your customer database. I know that you have over 400,000 customer records, these are all locally stored on each POS station, so the speed of the internet doesn't come into play here. What does affect the speed is the processing power and amount of RAM memory your POS stations have. The bigger the database, the more power you need. Please feel free to contact me to discuss your options for more powerful workstations. CM Colin M. CFO Retail ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 23, 2020 This is a great product and we are very happy with it so far and will be rolling it out to other locations. Pros Ease of use and very intuitive. Great functionality. Cons We didn't have it sooner. Did not find many issues. Reasons for choosing MyPOS Connect Ease of transition from current POS, ability to bring over historic data, improved functionality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2020 Thanks for your comments Colin. They're very much appreciated. JH John H. Executive Director Museums and Institutions ### "MyPOS Simplicity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 23, 2020 The experience has been a vast improvement over our previous POS and the customer support is stellar. Pros Easy integration, easy to create hot keys, good permissions control, good out of the box reporting plus the ability to create custom reports. The Shopify sync tool is excellent and simplified our e-commerce setup and inventory control. Cons Initially there were some issues with our semi integrated pin pads but that was resolved quickly. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2020 Hi John, Thank you for your review; it's very much appreciated. I noticed that you only gave 4 stars for feature/functionality. If you have ideas that you feel would improve the software, feel free to email them to wishlist@tricityretail.com. RS Richard S. Manager Wholesale ### "Easy to use, easy to learn" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2020 Simply makes every aspect of running our wholesale operations much easier and efficient. Pros We use MyPOS to manage our wholesale operations. We needed a way to track inventory as sales are entered and this product gives us that feature. It has also helped streamline managing accounts and billing statements. It's made my job a lot easier in many ways. Cons Would be nice to have a feature that allocates items that are on back order to customer orders as new stock is added to inventory. Should add the items in the order the customer orders were placed. Reasons for choosing MyPOS Connect MyPOS was suggested by another company that uses it. The cost was also a factor. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2020 Hi Richard, thank-you so much for your review. Although MyPOS Connect is primarily a retail POS solution, we do have many customers who also operate wholesale distribution centers. So I love your suggestions on allocating orders. Please contact me to discuss this; as I would like to know more. MH Majid H. VP Information Technology and Services ### "Happy MyPOS Connect user" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2020 I am a very happy end-user and as a support user and as an admin app user with MyPOS Connect Pros All existing features work well, no bugs Cons Maybe to add more features , like create a sales order from Store to be picked in store B Reasons for choosing MyPOS Connect 1st it is saas solution 2nd one DB for a multiple store setup 3nd all payments integartion Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2020 Hi Majid, thank-you for your review; it's greatly appreciated. Just so you know, we are currently working on building a plug-in app that enables you to create an order in one store and expedite it (or pick-up) in another store. I will contact you as soon as it's available. If you have any other feature ideas that you believe would improve MyPOS Connect, please email them to wishlist@tricityretail.com TA Terri A. Owner Retail ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2020 Very goid Pros We needed to pivot and adapt to deface retail challenges with Covid 19. MyPOS was easily configured to work with Shopify to provide an integrated online solution. Cons Navigation can be difficult when searching in-depth for information. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2020 Hi Terri, thank you very much for your review. I'd like to know more about your navigation challenges. Please contact me when you have a few minutes to discuss this. RT Rochelle T. Community Events and Merchandise Manager Sports ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 23, 2020 Pros The fact I can import inventory from an excel sheet is a huge time saver. Able to have quick buttons to assist with sales. Able to work with development team to incorporate ask's into the reporting centre. Ie having more product levels in reports to assist with Sales per classification. Cons Having the online store with Shopify, I had looked at that system for our POS so it would connect. The price to connect it monthly is pretty high. Updating product individually is hard compared to the old system where you can scroll down and edit. This system times times out and goes to a blank screen to start search again. Reasons for choosing MyPOS Connect Local company and the fact it had a secure inventory tracking system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2020 Hi Rochelle, thanks for your review; I really appreciate your comment on updating product records individually. I agree that it can be a bit cumbersome when your system is configured to use the search window to find product records. There is a parameter setting that you can change that will default the product search to a list. Please contact our support team and they can show you how to set that. LL Linda L. Manager Museums and Institutions ### "Great Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 July 23, 2020 Great experience, still working on understanding how to grow our use and make it more effective. Pros Support for the software, set up and make changes are easy, clear fields and how to's. Cons Not enough fields for our current requirements. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) [Tessitura](https://www.capterra.com/p/111612/Tessitura-Software/) [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) [Tessitura](https://www.capterra.com/p/111612/Tessitura-Software/) [Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/) Reasons for choosing MyPOS Connect Based on SQL, able to integrate with other similar applications. Cost effective. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2020 Hi Linda, thank you for your review; your comments are greatly appreciated. I am concerned to see your scores for "Feature/Functionality" and "Value for Money". We built the membership functionality based on your specifications. So if your requirements have changed, let's look at that. I would also like to know more about why you feel that MyPOS Connect is not excellent value for the price. We believe that our solution offers enterprise-level functionality at a price-point that anyone can afford. If you don't agree, I would love to talk to you about that. 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