# MyPOS Connect Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about MyPOS Connect Software - reviews, pricing plans, popular comparisons to other Retail POS System products and more. Source: https://www.capterra.com/p/205574/RetailPOS/alternatives --- # MyPOS Connect Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MyPOS Connect ## What is MyPOS Connect? A Cloud "hybrid" POS solution for Specialty retailers who want to manage multiple stores without network servers and infrastructure. The POS app operates with or without an internet connection and integrates to popular EMV-compliant merchant services providers. Powerful stock control and replenishment capabilities maximize returns on inventory. Flexible CRM features improve customers' in-store experience. Real-time reports provide chain-wide visibility from any browser, anywhere, anytime. ## What is MyPOS Connect used for? [Retail POS System](https://www.capterra.com/retail-pos-system-software/)[Retail Management Systems](https://www.capterra.com/retail-management-systems-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/) Top alternative Featured Overall rating Based on 41 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 2% Starting price $99.95 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MyPOS Connect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.tricityretail.com&name=MyPOS Connect) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MyPOS Connect 4.5 (41) VS. [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting Price $99.95 Other, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (41) Ease Of Use 4.2 (242) Value For Money 4.4 (37) Value For Money 4.2 (218) Customer Service 4.9 (41) Customer Service 4.1 (227) ## MyPOS Connect alternatives Highest Rated [4.8 (186)](https://www.capterra.com/p/76636/RetailEdge/reviews/) Starting price $495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (191)](https://www.capterra.com/p/124180/Brightpearl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (1,991)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. For Retail 4.7 (6) 100.00% of 6 reviewers that rated this feature as important or highly important For Retail Stores Inventory Management 4.2 (5) 120.00% of 5 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Point of Sale (POS) 4.5 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Sales Reports 4.0 (4) 125.00% of 4 reviewers that rated this feature as important or highly important Reports specific to sales analysis for trends and strategies Barcode/Ticket Scanning 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Scan barcodes to ensure accurate pricing and label tracking Payment Processing 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions MyPOS Connect 69 features Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases The ability to identify a barcode on or within an image or packaging Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Tracking, calculating, and paying commissions and earnings to employees Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Track products that are for sale at a reduced price or part of coupon promotions Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Electronically collect payments for goods or services Digitally sign online documents Create and send email blasts/campaigns For Retail Stores Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Track stock count levels to manage product reordering Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Collect, organize, and track inventory/product data including item numbers, descriptions, etc. Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Facilitate the process of ordering and the mail delivery of products Provides intelligence to make the right inventory purchasing decisions. Manage and handle various international currencies Manage and support multiple locations Ability of websites, web applications, or mobile applications to function without an active internet connection Manage and track customer orders for goods, investments, or any other purchases Automate order processes to improve operational efficiency in fulfillment, shipping, and more Accept, record, and reconcile financial transactions Accept and process customer payments for products or services using hardware and software Track and manage the profit margin between the cost of a product and its selling price. Tool used to determine accurate pricing and product eligibility for borrowers Present a catalog of inventory that customers can view Design, communicate, and distribute incentives to perform a specific action Create, send, and track purchase orders and their statuses Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Receive system updates as soon as any changes are made Upload, track, and submit receipts in a central database Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Manage sales in retail stores For retailers Track and facilitate returns of products sold See what items have been returned An order generated by a seller to a customer, containing details about products or services Reports specific to sales analysis for trends and strategies Calculation of consumption tax imposed on the sale of goods/services Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Manage and track orders being shipped to customers Manage the buying, selling, and holding of stocks Set up connections to third-party platforms to improve business processes Interactivity between software and users by touching areas on the screen of display devices Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Manage and track operations and inventory within warehouses Get Advice We can help you find the software with the features you need. Features 4.2 (41) 4.2 Based on 41 reviews ## Pricing Value for money 4.4 (37) [View pricing plan details](https://www.capterra.com/p/205574/RetailPOS/pricing/) Single-User $99.95 Other,Per Month Multi-User, Single-Store Pricing $99.95 Per User,Per Month Multi-Store Pricing (2 to 100 locations) $99.95 Per User,Per Month Multi-Store Pricing (100+ locations) $99.95 Per User,Per Month Value for money 4.4 (37) 4.4 Based on 37 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Brevo](https://www.capterra.com/p/132996/brevo/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/)[ Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (41) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (41) 4.9 Based on 41 reviews ## User reviews Overall rating 4.5 Based on 41 reviews Filter by rating 5(26) 4(12) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent CH Carol H. Guest Services Coordinator Museums and Institutions ### "MyPOS for Museums" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2024 Pros MyPOS was relatively simple to implement and functions for all our needs: daily admissions, annual passes, retail sales. Despite there being a huge list of reports to choose from, there were a few reports that we required not listed. The team at Tricity had no problem customizing the reporting to suit our needs. The till functions are pretty intuitive and it has been very easy to train our team. Cons The process to enter new product and print tickets can be a bit slow (we don't always have a PO) and it would be helpful if we could batch print barcode labels for a delivery. Shopify integration wasn't as intuitive as other products that I've worked with (ie. Lightspeed), but the customer service team was a huge help in getting things running smoothly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 1, 2024 Hi Carol, thanks so much for your review. I just thought I'd make a recommendation on a couple of the points you discussed. MyPOS Connect does let you batch print barcode labels for a delivery. You just need to go into your Purchase Order and click on the Print Labels tab. From there you can print labels for all the products on that PO. There is also an optional plug-in available, called the Label Wizard, that gives you even more flexibility for when and how you print barcode labels. Regarding the process to enter new products, I highly recommend that you contact our Support team on that; they can show you a number of ways to make this job easier and quicker. JB John B. Sr. IT Manager Wholesale ### "MyPOS - An excellent choice for POS system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2024 MyPOS is so easy to setup and deploy. The people at TriCity are very knowledgeable, professional, and pleasant to work with. They always do their best when presented new business requirements. Pros MyPOS is so easy to setup and deploy. The people at TriCity are very knowledgeable, professional, and pleasant to work with. They always do their best when presented new business requirements. Cons Coming from MS RMS system, one thing I'm missing is the ability to secure any field/data on the screen and only select user(s) can see them. e.g. Landed cost. But this really depend on your business requirements/needs. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) We went from MS Dynamics RMS (forces me to choose MS Dynamics 365 on the previous question) to MyPOS. Lack of support, functionality after EOL announcement. Reasons for choosing MyPOS Connect We work with TriCity for a very long time and their support is second to none. Even we decided to not use their payment gateway partner, they still supported us all the way. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 1, 2024 Hi John, thank-you for your review and your kind words. We all appreciate your loyalty and enjoy working with you and your team. I agree that MyPOS Connect's user security functionality is not as granular as RMS was. However, for the specific example of product cost (landed cost, supplier cost, etc.), there is a security setting that enables you to hide all costs for specific users. Please contact our Support team and they can show you how to set this up. MS Mark S. General Manager Construction ### "MyPOS Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 28, 2024 Service is fantastic. The support team is helpful, knowledgeable, and flexible. If you send thinks to the "Wishlist" they may end up in the regular program. Pros It is cost effective for start up businesses Cons Integration with accounting software is not as detailed as we would like Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ April J. Owner Retail ### "RMS vs MyPOS" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 June 23, 2022 Pros Consistent support when needed from Tri City Retail Flexible in creating solutions when needed due to short falls Cons Does not have Multi task function, where you can leave a screen and come back with details from other sections without having to close the initial screen you were workings. Its what we have learned now to be called "single path". Reasons for choosing MyPOS Connect We went with MyPOS as our support team was very familiar with this software and we were recommended it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 29, 2022 Hi April, thanks for taking the time to review MyPOS Connect. you are correct in that the software does require you to leave the POS screen to perform database and other management functions. I recall demonstrating this to you before you made the decision to deploy MyPOS Connect. unfortunately, I do not see this changing anytime soon, but I'd love to learn what other aspects of the software caused you to give it such a low score. Please contact me at your earliest convenience and I will work toward addressing all of your concerns. VS Valerie S. Owner Furniture ### "Summary of MyPOS" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 20, 2022 The experience has been satisfactory because the support has been so good , but we have had to make a lot special processes in order to effectively support my furniture business. Pros It does not fail or go down which can create a real problem in the workplace. Cons The reports are hard to work with because they don't feed off each other. When investigating you have to come out and go back in to another report to complete the investigation. The up side is the support is fabulous and they are willing to create a special report but up to that point it is challenging. I would have loved a more comprehensive manual of instruction. I feel the one provided did not provide enough detail to explain the features and the HOW TO. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 23, 2022 Hi Valerie, thanks for your review and for the positive feedback about our support team. I recognize that the furniture industry poses a few challenges for most POS solutions, including ours. With respect to the reporting, if you need the ability to analyze your data in more depth, one option you have is to use an optional plug-in for MyPOS Connect that will export your database to a separate data warehouse. Once this is set up, you can use any BI tool of your liking to manipulate and analyze your data in detail. If you would like more information, please don't hesitate to contact me directly. Regarding the manual, it was never meant to be a retail management reference guide. And while we do try to cover inventory control concepts in our training programs, the focus is on how to use the software to overcome your specific operational challenges. I'd like to know more about the specific features you struggle with, perhaps I can find some supporting documents I can share with you. TR Toby R. Sr. Manager, Merchandise Operations Sports ### "The best!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 20, 2022 Excellent customer support and customization. They work with your business needs to make the software excel for your industry and market. Pros Simplicity of use and highly customizable, especially the home POS transactional interface (Hot buttons, links and back end connections). Cons Tri-City continuously improves software globally and as per each clients/users needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 23, 2022 Hi Toby, thanks so much for your review. It's always a pleasure to work with you and your team. GP Greg P. Owner Retail ### "MyPOS for Sundance Spa Store" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 15, 2022 Was a good choice for our company once Microsoft RMS became unsupported and obsolete. Easy to roll out to all our stores and headquarters. Nice to be able to integrate on line store with Shopify add on. Pros Easy to install and use in our 6-store retail operation. Has every function you could need to run an efficient POS. Cons Shopify integration was glitchy but have it working now. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 23, 2022 Hi Greg, Thanks for your review. Based on your comments, I'm concerned that you felt the overall quality of MyPOS Connect was only 4 out of 5 stars! I would love to know what we would need to do to rate a 5-star review from you. EF Elisa F. Orchard Market Supervisor Retail ### "Farm Market Retail POS Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 11, 2022 Pros This program is easy to use, well organized and not complicated to understand. As a Point of Sale system, training for staff is straight-forward and easy to complete. The reporting system is easy to manipulate and able generate what you are looking for without having to filter through additional unnecessary data. For an on-farm market this software works well, including when inevitable internet outages occur the system itself can still function. Cons What we found challenging with our transition was finding out which pieces of our existing equipment would operate with this software (integrated scales and card machines, screens, computer etc). Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 23, 2022 Hi Elisa, Thank you so much for your review. I do recall hearing about some struggles with some of your existing hardware. There are so many POS-related devices in the industry, it's hard to keep on top of all the different products and how a POS system needs to connect to them. Luckily, with your patience and assistance, we were able to work our way through it together. Thanks again and please don't hesitate to contact me if you need anything else. CW Cam W. Purchaser Retail ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 10, 2022 Overall it has improved the efficiency of our business due to some of the automated features we were able to take advantage of. We have also benefited greatly from the high quality reporting (namely, custom reports) Pros Customizability of reporting is really good. Custom reports on till is an excellent feature Cons Can't copy and paste from reports. Till doesn't have a margin calculator. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 23, 2022 Hi Cam, thanks for your review. I'd like to know more about your comments: "Can't copy and paste from reports" and "Till doesn't have a margin calculator". What are your use cases for these functions and is there, perhaps, another way to get you where you need to go. Our goal is to provide the very best POS solution for Specialty Retailers, so your feedback on this would be greatly appreciated. DM DANA M. Member Retail ### "Great Product and Company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2021 Pros From Day 1 of purchasing product this software was very user friendly. The Staff is very easy to work with and has been able to customize or fix any issues that I have had with the software. Cons I dont really have any Cons about the product. As I said before, the software is very customizable and can do anything i really need it to do! Reasons for choosing MyPOS Connect The company I worked for prior to owning my own company used this company. I was very impressed with the staff and the software was very easy to work with. When opening my own business they were definitely my go too with out a doubt! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2021 Wow! Thanks so much for your review, Dana. Your comment are greatly appreciated. SW Samantha W. Manager Construction ### "MyPOS Daily User" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 May 3, 2021 Awful, I'm a daily user of MyPOS & overall, I dislike this entire program. The fact that it is slow is enough of a reason to hate this program. Pros Only thing I like is that you can lock your till by pressing EXIT Cons Cloud Base = SLOW, Products can only be edited one at a time & take a year to actually update. Nothing can be edited from PO. PO# can not be edited. Nothing can be changed in Transfer Out/In, or in Purchase orders once you save (ie name, company, number, anything about the product). Partial Receiving with freight isn't allowed. Doesn't let you delete any item - if there are sales records or it was once on t PO or transfer in/out, you can not permanently delete item. I could go on, but there is NOT ENOUGH TIME to type it all out. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2021 Hi Samantha, I am shocked and saddened to read your review! I remember discussing the functionality requirements in detail with the person who evaluated MyPOS Connect and it sounded like we would be a good fit; especially since the POS software we were replacing had less functionality than MyPOS Connect. Most of the problems you list in your review are easily addressed if you give us some time to train you on how to use the software. I do agree that we don't let you delete products if they have been used in transactions - this is so you have access to accurate historical reports. You can certainly deactivate items so that they don't come up on searches. I would really love the chance to discuss your concerns, if you are interested. Please reach out to me at your earliest convenience. RD Roland D. Owner Food & Beverages ### "Review for MyPOS" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2021 Good. Whenever I have a problem, which is very seldom, it is quickly resolved by the great customer service. Pros I enjoy mypos because it is fully customizable and detailed for specific items, taxes, and discounts. Easy to program new buttons, categories, and layouts. I have a very large menu and it is easy to display and access everything. Cons Since it is so customisable it does take a bit of practice and training. Reasons for choosing MyPOS Connect Runs on PC, local support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2021 Hi Roland, thanks for taking the time to submit your review. Please feel free to email wishlist@tricityretail.com with any suggestions you have to improve MyPOS Connect. I would love to know what it would take for you to give us 5 stars for Ease of Use. BC Barbara C. General manager Food & Beverages ### "MyPOS review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 28, 2021 Capturing our product sales and using in our cafe was easy. Staff learn system quickly and products are easy to find. Pros Features are easy to set up and use. Now that we have system integrated with quickbooks it is very easy to download dailyinto quickbooks Cons Setting up the integration with quickbooks was challenging but the support team at Mypos were very helpful and eventually we got it set up. Sometimes understanding what support is offered can be challenging. Reasons for choosing MyPOS Connect local company Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2021 Hi Barbara, thanks for taking the time to submit your review of MyPOS Connect. Your comments are greatly appreciated. I'm sorry to hear that you've had some challenges navigating our support methodology. Sometimes we need to do a better job of this. Please contact me at any time and I can clarify anything that seems unclear to you. DM Darren M. Senior Director, Finance and Operations Sports ### "MyPOS User" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 27, 2021 We use this to run our Merchandise operations and it has helped us analyze our sales in or der to control purchases and inventory Pros The product is fairly easy to use and the customer service is great. Cons I think the inventory modules could be improved ie past product on hand. Extra cost for integration with other modules ie shopify Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2021 Thanks for your review Darren. I really appreciate you taking the time to submit your thoughts. I would love to know what it would take to to get a 5-star rating for Ease of Use and Features/Functionality. Feel free to email your suggestions to wishlist@tricityretail.com. TW Trevor W. General Manager Sporting Goods ### "Shooter's Choice MyPOS review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 April 27, 2021 Right out of the gate there were many Con's with features we were told were available but really were not or were added as we went. a credit to the support team for helping work out many of these over time, however the original pitch to our team on why to make the switch was it had many features we asked about up front, but in the end they did not. 12 months ago i would have given this program 1 star as we were not happy and very frustrated, but with the continued support and features added weekly over the past 12 months i feel it's rating has grown, with the ability to get better if features keep getting added. We honestly felt the sales team oversold the product and it was not as advertised at the start. Pros Easy of install Customer support local and easily available Past experience with the customer support team with RMS Customizable features and reports when requested (some times at an extra cost) search function Spreadsheet conversions Cloud based - offline sales Cons missing basic features with-in the product itself, causing you to have to leave the product screen and go run individual reports to find the answer to you questions. Many of these are very basic stuff we've seen in much cheaper programs, things like product on order, last sale date, last receive date or even a basic product report with-in the product you're looking at without having to go back and into 3 other screens to find your answer. Our web-team struggled hard at the start of MyPOS. They were told the API was ready and could do a lot and it didn't, to put it bluntly it was a horrible. Our team actually helped them implement API 2.0. We've run into many errors that were very difficult to understand along the way, many the DEV team would have to dig into it and get back to us days later, was great support, but very hard to deal with as we almost felt like we were the test run of MyPOS on many occasions. If the DEV team doesn't think your request is important enough then your request is ignored unless you pay a fee to implement the item. Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reasons for choosing MyPOS Connect 2 main reason. Cost and support. We felt we knew the support team from our pervious system and trusted them to give us the same level of support so we stuck with what they knew. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2021 Hey Trevor, thanks for your input, it's greatly appreciated, although I have to say that this is the first I have heard of your struggles with MyPOS Connect. I want to apologize for any misleading claims during the sales cycle; it's not how we roll. But since I jumped in at the end of your evaluation cycle, I take full responsibility for that. I agree, we did have some challenges launching our API. It needed a lot of tweaking after the initial release. Thanks to you folks and other early adopters of the API, I believe we have ironed out all the wrinkles. And you're right about having to exit from one screen to open another screen. This is a limitation of the UI that we are hoping to solve at some point in the future; even though it has not been a concern for most of our customers. I hope that, in future, you feel comfortable enough to contact me directly if there are any other concerns. ED Erin D. Manager Retail ### "Change is difficult, but with help it's possible!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 April 27, 2021 Pros The back office part of the software is well organized and helps you to walk through whatever task you're looking to accomplish. The spreadsheet integration to enter products and purchase orders is fantastic compared to our last program. The POS part is easy to navigate after some training and allows for quick transactions. Cons Things can get very confusing, very quickly. Mistakes are easily made but not easily corrected. Change overall is hard, but it was a bit more intimidating at the beginning than we imagined. If you don't have good trainers to walk you through, good luck! Our tech help has been amazing and is the ONLY reason we've made it as long as we have. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reasons for choosing MyPOS Connect MyPOS was able to carry over our multiple years of customer history, product data, and sales information which was critical information for us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2021 Hi Erin, Thanks for your review; it's very much appreciated. If you have a few minutes one day, I'd love to chat with you to learn what you think MyPOS Connect would need to get 5 stars from you. Please feel free to contact me anytime. AM Alain M. IT Manager Food & Beverages ### "Tri-City and MyPOS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2021 Pros The cloud based functionality allowed for easy deployment and management using our existing on premise Point of Sales System. The ease of configuration and management makes this software a dream to work with. Tri-City as a vendor and support team for our deployment makes this solution a no brainer when it come to selecting a next generation POS. Cons There was nothing that has come up at this point. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) RMS is end of life, and didn't fit into the modern and clean Point Of Sale System Reasons for choosing MyPOS Connect Support options received from Tri-City made the choice easy.. but the ease of use of MyPOS Connect and functionality available made this choice very easy Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2021 Hey Alain, Thank-you so much for your review and for your continued business. We love having you folks as a customer. CS Celena S. Manager, Marketing & Communications Apparel & Fashion ### "MyPOS Connect" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 4, 2020 Great product, easy user interface, easy to customize in the back end Pros Interactive platform, easy to use and customize with the team at Tri-City Cons Needs to be connected to the internet to work to its fullest potential, would be nice to be able to do more offline Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 5, 2020 Thank-you very much for your review Celena. It's truly appreciated. The challenge we have with providing some of the functionality while offline is that there are specific features that need to update the Cloud database immediately, in order to ensure data integrity across multiple store locations. If you're finding that you get frequent internet outages, many of our customers have had success using mobile Internet modems. These are very inexpensive and are widely available from any cell phone company. If you have any questions or additional thoughts about this, please don't hesitate to contact me directly. KS Keith S. Owner Retail ### "Popeye's Edmonton and area " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 2, 2020 Great, no complaints. Pros Integration was easy...the system is easy to teach others. Cons The back button is not really back and the overall functioning is slow. Reasons for choosing MyPOS Connect Group consensus. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 4, 2020 Hi Keith, thanks very much for your review. I'd like to know more about why your system is running slowly. There are a number of conditions that could be causing this. Please contact our support team or email me directly so that we can diagnose the reason and suggest some solutions. AW Alex W. General Manager Tobacco ### "My POS Connect" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2020 Pros I love the feature of the import and export when doing counts, POs, and inventory corrections. The amount of field to get nuanced information when searching is perfect. Cons The a couple of problems absolutely have arose over the last 6 months but we have worked past them with the help of the support team. Being that we are in tobacco its kind of a drag that Shopify is the standard of website that it would like us to use. Alternatives considered [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 4, 2020 Hi Alex, Thanks so much for the awesome review! Regarding your Shopify comment, you're right, it is the only "off-the-shelf" eCommerce solution for MyPOS Connect. However, we do have a Web API that will allow you to choose any eCommerce platform you like and then integrate it with our database. Please feel free to reach out to me directly or contact our support team if you would like more information. EB Ed B. President Retail ### "Fantastic Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2020 I have a business advisory firm that help out a client with a number of operational inefficiencies . Leveraging the functionality of MyPOS was critical to our success..\[SENSITIVE CONTENT HIDDEN\] has been amazing and certainly goes above and beyond. Pros Very user friendly, cloud based. Amazing support. Good value for money. Ease of customization Cons That is am not a part owner of Tri-City :-) Seriously, MyPOS does what it is suppose to. It is a very solid POS. I can't think of anything i dislike about it. Reasons for choosing MyPOS Connect Functionality Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 4, 2020 Ed, thank-you so much for your review. If you have suggestions for features/functions that you feel would improve MyPOS Connect, please send them to wishlist@tricityretail.com or email me directly. TS Tim S. Manager Retail ### "My POS Connect Review by Tim Stauffer Churchills-Crossings" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2020 Overall very satisfied with My POS. It is easy to customize a lot of the features. Pros It is very user friendly and integrates well with other apps in our day to day activities. Was a smooth transition. Cons Some reports that we used to have do not exist. Also you are unable to modify reports are shuffle columns etc, giving the option of different sorting. It has to be done in a third party app. ie Excel Also the ability to create your own reports is not there. Customer files lack information. The info is in different reports. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 4, 2020 Hi Tim, thanks very much for your review. You're right, the standard reports do not allow you to drag and drop columns or change groupings, etc. There is an optional Interactive Reports plug-in module that provides this functionality. Please reach out to our support team if you would like it installed. Also, I would like to know more about the customer data you wish to track. The Customer file has extra definable fields we can configure to track whatever customer information you need. Feel free to contact our support team or email me directly with your ideas. JL Jodie L. Support Manager Retail ### "Easy to use software with fantasic reports and inventory control." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2020 Keeping track of inventory across four locations was becoming a big challenge. With MyPOS we know exactly where everything is. Pros Our staff members, across four locations, were able to use this software with minimal training. Cons I can't think of anything I don't like. Reasons for choosing MyPOS Connect Our company deals with a fairly short shelf-life product. It was essential for us to keep track of all our stock across all locations. The robust inventory management system was a perfect fit. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 30, 2020 Thank you for your review Jodie. We're so glad to have you as a customer. ML Maryse L. President Retail ### "Great pos system" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 28, 2020 Great and really love it. Pros Really enjoyed the workorders and sending the invoices by email during covid. Love the menu buttons that can easily access products by category. Also love that my data is in the cloud. No more backups and worrying about loosing data. Cons If I have no internet I can ‘t access my data. I had issues with the printing of labels for my products. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing MyPOS Connect Cloud data base. Menu. Inventory Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 29, 2020 Hi Maryse, thank you so much for your review and your positive comments. I agree that it can be annoying if you are performing management functions in the back office software and you lose your internet connection. The good news is that your sales reps can continue to make sales in the POS in offline mode. Some of our customers with spotty internet service get a second fallback internet service or a cell-based internet modem that they turn on when their main service drops out. It doubles your internet service costs but it's a good solution if you cannot afford to have internet outages. BL Bill L. Owner Retail ### "That Bead Lady Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 28, 2020 In isolation, I'm happy with MyPOS; however the integration/functionality could still potentially be enhanced significantly. Pros MyPOS is easy to use and reliable. We use the software daily in our retail store. I think the on-line training/help material could be further expanded on. Cons I'm still frustrated with the linkage with Shopify. I find I'm having to manage visible on-line skus in Shopify then perform a similar task in MyPOS. With well over 10k skus and movement of inventory this task is almost impossible, especially when you factor in new skus and discontinuing skus in the mix. Reasons for choosing MyPOS Connect MyPOS seemed like a viable solution. Being offered by the same company that sold us our old software, I was hopeful the transition would go smoother. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 29, 2020 Hi Bill, Thank you for your review and especially your comments on our Shopify eCommerce integration. A lot of our customers have deployed this plug-in during the Covid shutdowns; so there has been a lot of focus on building in many new features. I would say that it has been significantly improved since you deployed it last year. Please reach out to our support team to discuss your challenges; they'll do everything possible to help you overcome them. 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