# Traq.ai Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Traq.ai the right Call Recording solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/205596/Traq365/reviews --- Traq.ai 4.9 (12) [View alternatives](https://www.capterra.com/p/205596/Traq365/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Traq.ai Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Barney S. CEO Management Consulting Used the software for: Less than 6 months ### "Time = $. Knowledge = power. " July 27, 2023 5.0 The cost/benefit is great. Every sales person/manager/trainer needs to use this type of conversational AI tool set. Traq.ai is the easiest/best I've found so far. Pros Traq.ai has saved me a tremendous amount of time, allowing me to focus on the actual work of sales, sales training and business development. It's a great tool for individual sales professionals and managers of sales teams. It's gives me greater insight and more actionable information about my customers and sales force. QUICK, EASY, IMPACTFUL. I wish this tool was available a long time ago. Cons They've added features and I don't really feel as if I'm missing anything. I would like to have some industry specific templates but I believe those are coming soon as well. Alternatives considered [Gong.io](https://www.capterra.com/p/157969/Gong-io/)[Chorus](https://www.capterra.com/p/253713/Chorus/) Reason for choosing Traq.ai Immediate and easy set-up/integration... great customer support/onboarding.Inexpensive. Review Source CP Christina P. Senior Director of Business Development Commercial Real Estate Used the software for: Less than 6 months ### "The Ultimate Sales Meeting Assistant" August 1, 2023 5.0 The \[sensitive content hidden\] are hands-on, helping, and willing to create custom reports and the overall support is excellent. Pros Frees up our time so we can concentrate on selling rather than writing notes and then adding them to the CRM. I personally like the buyer's sentiment analysis to help me understand the rest of my sales process. Cons It is all great! I do wish it generated the perfect follow-up email to everyone after the call. Alternatives considered [Avoma](https://www.capterra.com/p/198141/Avoma/)[Otter](https://www.capterra.com/p/202799/Otter/) Reason for choosing Traq.ai After using other solutions, I found implementing Traq unlocked valuable insights, improved employee performance, and continues to foster stronger relationships with our customers. Switched from [Otter](https://www.capterra.com/p/202799/Otter/) Customer service and call insights. Review Source Henning S. Co-Founder & Managing Partner Staffing and Recruiting Used the software for: 1-2 years ### "Accurate Transcription of Selected Calls of 60+ Minutes" July 27, 2023 4.0 Pros The ad-hoc ability to record and transcribe longer calls with high acuracy. Cons Some of the features do not apply for our type of calls. Switched from [Otter](https://www.capterra.com/p/202799/Otter/) Like the founder and team at Traq. Review Source MH Michel H. Lead Project Manager Marketing and Advertising Used the software for: 1-2 years ### "Fabulous software and support!" October 21, 2024 5.0 The team at Traq is VERY responsive to any requests. Support is above and beyond, even when the user (me) is not doing something correctly. Pros Traq software is easy to set up and use. We record all of our meetings, both external and internal. Traq has been a lifesaver. Cons I haven't found anything to dislike about Traq. Review Source JR Joe R. CSO Telecommunications Used the software for: 6-12 months ### "Call recording made easy" July 26, 2023 5.0 Overall it is an excellent platform tool for follow up, sales call evaluations, and reminders for those technical or informative conversations. Pros Traq.ai makes everything easier when it comes to conference call recording and transcription. It's a very functional friendly platform with easy to use data transfer options, making it a seamless tool for recording conference calls, transcription, and accompanying sales tools for gauging sales calls for efficiency and content. Cons There's only one issue I've ever seen and that is the transcriptions that aren't 100%. That seems to be coming from accents, slang, and general clarity of call. But the transcription is very useful for finding the place in the recording that you might want to go back and listen to. Review Source jS jeff S. sales E-Learning Used the software for: 6-12 months ### "Made a big change in my sales call and allowed me to coach my sales team" August 1, 2023 5.0 Pros I appreciate how Traq automatically records all my calls and provides a transcript and analysis, which helps me coach my team effectively. With Traq's scoring system, it's easy to identify calls that require further analysis. Additionally, the program enables me to search through transcripts and verify what was promised on a call with ease. Cons Traq doesn't have many flaws. The only feature that I like the least is the black box calculation of the call score. Review Source AJ Alex J. VP of Account Management Internet Used the software for: 6-12 months ### "Incredible Product, Even Better Support Team" August 1, 2023 5.0 Could not be more positive. Thank you! Pros Robust feature offering, great training/support team willing to go above an beyond to accommodate. Cons Nothing that isn't already in the works. Great work team! Reason for choosing Traq.ai They offered the functionality that we needed and a competitive price. Review Source AR Armando R. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Traq.ai is a must for professionals, sales team members, and managementt" August 1, 2023 5.0 Pros Very accurate call recording, transcription and summarization of the call, minutes, risks and action items. Invaluable to keep track of all important points on calls and frees the user to participate without having to worry about taking notes. Cons Mobile application is new and initially had trouble breaking out the different voices, especially when they were participating remotely and all their audio came through a conference room speaker. Review Source SA Scot A. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Standard for Company Meeting Minutes and Insights" July 27, 2023 5.0 I love the product and we are rolling it out across our company. Pros I love the insights provided and searchable video feed for zoom meetings. Cons I have not found anything that we dislike about Traq.ai Review Source PM Phillip M. President/CEO Logistics and Supply Chain Used the software for: Less than 6 months ### "My experience with Traq.AI" July 27, 2023 5.0 My ability to capture everything as opposed to missing potential bits and pieces of important information Pros call recording and playback is important Cons having to copy and paste to clipboard. It would be nice if it was all in one document to save, send, or print Reason for choosing Traq.ai Only one I knew Review Source JD Jeremy D. CEO Real Estate Used the software for: Less than 6 months ### "Must have for any business with digital meetings" July 26, 2023 5.0 Saves a bunch of time and effort from trying to frantically take down minutes during busy calls and share minutes with the team. Makes it easy to come back to old conversations for forgotten insights. Pros Plugs in with WebEx (and presumably other similar programs) to record what specific people are saying and summarizes their input and sentiment. At the end of the call, you can customize the takeaways in so many different formats for different purposes. Way better than taking notes yourself! Cons Takes a bit of time to learn how to ask the AI the right questions and does take a little bit of perseverance to set up properly.... But once it's all set up it is a remarkable tool! Review Source LL Lyndon L. CEO Information Technology and Services Used the software for: 1-2 years ### "Traq.ai Makes it Easy" August 1, 2023 5.0 It's great. I love the product development on AI tools Pros I can focus on the call and my prospects and know I'll have all the info I need, organized, when I need to reference it Cons Sometimes I wish starting the note taker was a little easier, but that has mostly been resolved Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.