--- title: "Traq.ai Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Traq.ai Software - reviews, pricing plans, popular comparisons to other Conversation Intelligence products and more." source_url: "https://www.capterra.com/p/205596/Traq365/" page_type: "product" language: "en" --- # Traq.ai Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Traq.ai ## What is Traq.ai? Traq.ai is a cloud-based conversation intelligence and sales coaching platform. It automatically records, transcribes, and analyzes sales calls to help teams understand what happens in every customer conversation. Sales managers use Traq.ai to review call performance, identify coaching opportunities, and track how well reps follow sales processes. Teams can see which topics, questions, and talk patterns appear most in successful deals. Core features include automatic call recording and transcription, AI-generated call summaries, keyword and topic tracking, rep scorecards, and CRM integration. Traq.ai is best suited for small to midsize sales teams in industries such as technology, professional services, and financial services. ## What is Traq.ai used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Sales Coaching](https://www.capterra.com/sales-coaching-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Traq.ai?[Manage this product listing](https://www.g2.com/products/traq-ai-traq-ai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Traq.ai 4.9 (12) VS. [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting Price $30 Flat Rate, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (12) Ease Of Use 4.3 (735) Value For Money 5.0 (12) Value For Money 4.1 (715) Customer Service 5.0 (12) Customer Service 4.1 (648) ## Traq.ai alternatives [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Fireflies](https://www.capterra.com/p/197037/Fireflies/) [4.9 (735)](https://www.capterra.com/p/197037/Fireflies/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/197037/Fireflies/) Highest Rated [Fathom](https://www.capterra.com/p/276054/Fathom/) [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276054/Fathom/) [Gong](https://www.capterra.com/p/157969/Gong-io/) [4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157969/Gong-io/) ## FAQs about Traq.ai Overview ### Which roles and teams benefit most from Traq.ai? Traq.ai is most used by executives, sales leaders, account management teams, and project managers who need better visibility into meetings and follow-up actions. CEOs and founders use it to capture strategic discussions, while business development, sales, and client-facing teams rely on it for call insights, accountability, and smoother collaboration. Answer based on 12 reviews Overview ### What company size and industries is Traq.ai built for? Traq.ai is built primarily for small businesses, which make up 92% of reviewers, and it most often appears in Health, Wellness and Fitness at 17%. It is aimed at B2B professional services such as digital agencies, consulting, software and web development, and insurance, with additional use in commercial real estate and e-learning. Answer based on 12 reviews Features and Usability ### What are the key features of Traq.ai? Traq.ai offers conversation intelligence with AI/Machine Learning, sentiment analysis, speech recognition, and automatic transcription for recorded calls. It also includes call recording, call tracking, call tagging, call reporting, activity tracking, and reporting & statistics, plus CRM integration, collaboration tools, task management, and training management. Integrations ### Which third-party tools and platforms does Traq.ai integrate with? Traq.ai integrates with 7 third-party tools, including HubSpot CRM, Microsoft Outlook, Microsoft Teams, Google Calendar, Google Meet, Webex Suite, and Zoho CRM. Its catalog covers CRM, email, calendar, and meeting platforms, giving teams a set of common connections for sales and communication workflows. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Traq.ai offer? Traq.ai provides live online sessions and documentation for training. Live online sessions support guided instruction with a trainer, while documentation offers written reference material for self-paced learning and step-by-step review of product features and setup details. Getting Started and Support ### What customer support options does Traq.ai offer? Traq.ai provides email/help desk, FAQ/forum, and chat support. These channels give users direct help and self-service guidance, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 2,775 Conversation Intelligence reviews Capterra data shows that buyers of call recording software rank the following features as their top priorities: - **Recording** (**61%** of reviewers rated this feature as critical) - **Call Transcription** (**55%**) - **Conferencing** (**42%**) Traq.ai includes **Recording** and **Call Transcription**, but does not offer **Conferencing**. With **Recording**, teams can keep accurate records of customer and internal calls for review, compliance, and quality checks. **Call Transcription** adds searchable written records that make it easier to review conversations, capture key details, and track follow-up items, helping businesses improve oversight and save time when managing call data. Recording 4.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Record live video calls to play later Call Transcription 4.7 (12) 83.33% of 12 reviewers that rated this feature as important or highly important Voice conversion to text Call Recording 5.0 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes On-Demand Recording 5.0 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Performance Metrics 4.7 (9) 66.67% of 9 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Call Tagging 4.8 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Highlight specific time marks for annotation and review purposes Traq.ai 46 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Analytics: Tools for the systematic analysis of various types of data or statistics - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automatic Transcription: Use AI to convert voice into text automatically - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Coaching: Assign coaches to new employees based on role and experience. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Competition: Motivates employees by creating time-sensitive competititons that drive performance. - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Data Entry: The process of entering information or updating records in a computer system or database - Decision Making: Makes informed choices based on available data and objectives - File Transfer: Move files across different systems or networks - For Sales Teams/Organizations: Caters to sales teams - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Learning Management: Organize and track educational activities - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Notes: Allows users to take notes during or after the call for future reference. - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Review: Lets managers review recorded video pitches to discuss areas of skill and areas that require improvement. - Sales Coaching: Surface insights from key deals, account signals, conversations, and win/loss patterns for offering data-driven coaching or feedback - Scheduled Recording: Automatically record calls at predetermined times - Scorecard: Provides a scorecard to display team and/or individual performance. - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech Recognition: Train your system to interpret and transcribe voice messages - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Video Conferencing: Connect with meeting participants remotely over video --- Get Advice We can help you find the software with the features you need. Features 4.9 (12) 4.9 Based on 12 reviews ## Pricing Value for money 5.0 (12) Free Trial Individual $30.00 Flat Rate,Per Month Professional Plan $60.00 Per User,Per Month Value for money 5.0 (12) 5.0 Based on 12 reviews ## Integrations [ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (12) 5.0 Based on 12 reviews ## User reviews Overall rating 4.9 Based on 12 reviews Filter by rating 5(11) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MH Michel H. Lead Project Manager Marketing and Advertising ### "Fabulous software and support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2024 The team at Traq is VERY responsive to any requests. Support is above and beyond, even when the user (me) is not doing something correctly. Pros Traq software is easy to set up and use. We record all of our meetings, both external and internal. Traq has been a lifesaver. Cons I haven't found anything to dislike about Traq. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Alex J. VP of Account Management Internet ### "Incredible Product, Even Better Support Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2023 Could not be more positive. Thank you! Pros Robust feature offering, great training/support team willing to go above an beyond to accommodate. Cons Nothing that isn't already in the works. Great work team! Reasons for choosing Traq.ai They offered the functionality that we needed and a competitive price. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JS jeff S. sales E-Learning ### "Made a big change in my sales call and allowed me to coach my sales team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2023 Pros I appreciate how Traq automatically records all my calls and provides a transcript and analysis, which helps me coach my team effectively. With Traq's scoring system, it's easy to identify calls that require further analysis. Additionally, the program enables me to search through transcripts and verify what was promised on a call with ease. Cons Traq doesn't have many flaws. The only feature that I like the least is the black box calculation of the call score. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LL Lyndon L. CEO Information Technology and Services ### "Traq.ai Makes it Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 1, 2023 It's great. I love the product development on AI tools Pros I can focus on the call and my prospects and know I'll have all the info I need, organized, when I need to reference it Cons Sometimes I wish starting the note taker was a little easier, but that has mostly been resolved Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CP Christina P. Senior Director of Business Development Commercial Real Estate ### "The Ultimate Sales Meeting Assistant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2023 The \[sensitive content hidden\] are hands-on, helping, and willing to create custom reports and the overall support is excellent. Pros Frees up our time so we can concentrate on selling rather than writing notes and then adding them to the CRM. I personally like the buyer's sentiment analysis to help me understand the rest of my sales process. Cons It is all great! I do wish it generated the perfect follow-up email to everyone after the call. Switched from [Otter.ai](https://www.capterra.com/p/202799/Otter/) Customer service and call insights. Alternatives considered [Avoma](https://www.capterra.com/p/198141/Avoma/) [Otter.ai](https://www.capterra.com/p/202799/Otter/) Reasons for choosing Traq.ai After using other solutions, I found implementing Traq unlocked valuable insights, improved employee performance, and continues to foster stronger relationships with our customers. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AR Armando R. Manager Health, Wellness and Fitness ### "Traq.ai is a must for professionals, sales team members, and managementt" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 1, 2023 Pros Very accurate call recording, transcription and summarization of the call, minutes, risks and action items. Invaluable to keep track of all important points on calls and frees the user to participate without having to worry about taking notes. Cons Mobile application is new and initially had trouble breaking out the different voices, especially when they were participating remotely and all their audio came through a conference room speaker. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PM Phillip M. President/CEO Logistics and Supply Chain ### "My experience with Traq.AI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2023 My ability to capture everything as opposed to missing potential bits and pieces of important information Pros call recording and playback is important Cons having to copy and paste to clipboard. It would be nice if it was all in one document to save, send, or print Reasons for choosing Traq.ai Only one I knew Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Henning S. Co-Founder & Managing Partner Staffing and Recruiting ### "Accurate Transcription of Selected Calls of 60+ Minutes" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 27, 2023 Pros The ad-hoc ability to record and transcribe longer calls with high acuracy. Cons Some of the features do not apply for our type of calls. Switched from [Otter.ai](https://www.capterra.com/p/202799/Otter/) Like the founder and team at Traq. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Barney S. CEO Management Consulting ### "Time = $. Knowledge = power. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2023 The cost/benefit is great. Every sales person/manager/trainer needs to use this type of conversational AI tool set. Traq.ai is the easiest/best I've found so far. Pros Traq.ai has saved me a tremendous amount of time, allowing me to focus on the actual work of sales, sales training and business development. It's a great tool for individual sales professionals and managers of sales teams. It's gives me greater insight and more actionable information about my customers and sales force. QUICK, EASY, IMPACTFUL. I wish this tool was available a long time ago. Cons They've added features and I don't really feel as if I'm missing anything. I would like to have some industry specific templates but I believe those are coming soon as well. Alternatives considered [Gong](https://www.capterra.com/p/157969/Gong-io/) [Chorus](https://www.capterra.com/p/253713/Chorus/) Reasons for choosing Traq.ai Immediate and easy set-up/integration... great customer support/onboarding.Inexpensive. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SA Scot A. CEO Health, Wellness and Fitness ### "Standard for Company Meeting Minutes and Insights" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2023 I love the product and we are rolling it out across our company. Pros I love the insights provided and searchable video feed for zoom meetings. Cons I have not found anything that we dislike about Traq.ai Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/205596/Traq365/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Salesloft vs Traq.ai](https://www.capterra.com/compare/157977-205596/Salesloft-vs-Traq365)