--- title: "Traq.ai Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Traq.ai Software - reviews, pricing plans, popular comparisons to other Conversation Intelligence products and more." source_url: "https://www.capterra.com/p/205596/Traq365/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Traq.ai Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Traq.ai ## What is Traq.ai? Traq.ai is a cloud-based conversation intelligence and sales coaching platform. It automatically records, transcribes, and analyzes sales calls to help teams understand what happens in every customer conversation. Sales managers use Traq.ai to review call performance, identify coaching opportunities, and track how well reps follow sales processes. Teams can see which topics, questions, and talk patterns appear most in successful deals. Core features include automatic call recording and transcription, AI-generated call summaries, keyword and topic tracking, rep scorecards, and CRM integration. Traq.ai is best suited for small to midsize sales teams in industries such as technology, professional services, and financial services. ## What is Traq.ai used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Sales Coaching](https://www.capterra.com/sales-coaching-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Traq.ai?[Manage this product listing](https://www.g2.com/products/traq-ai-traq-ai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Traq.ai 4.9 (12) VS. [5.0 (810)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $30 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (12) Ease Of Use 5.0 (810) Value For Money 5.0 (12) Value For Money 4.9 (735) Customer Service 5.0 (12) Customer Service 5.0 (739) ## Traq.ai alternatives [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Apollo.io](https://www.capterra.com/p/158696/Apollo/) [4.5 (399)](https://www.capterra.com/p/158696/Apollo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158696/Apollo/) [Outreach](https://www.capterra.com/p/159318/Outreach/) [4.4 (311)](https://www.capterra.com/p/159318/Outreach/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159318/Outreach/) [Gong](https://www.capterra.com/p/157969/Gong-io/) [4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157969/Gong-io/) ## FAQs about Traq.ai Overview ### Which roles and teams benefit most from Traq.ai? Traq.ai is most used by executive leaders, sales and account management teams, and project or operations managers. CEOs, presidents, and founders use it to maintain visibility into business activity and client relationships. Business development, sales, and account leaders track opportunities and follow-ups, while project managers coordinate assignments, progress, and team accountability. Answer based on 12 reviews Overview ### What company size and industries is Traq.ai built for? Traq.ai is built primarily for small B2B professional services firms, which represent 92% of reviewers, with Health, Wellness and Fitness leading industries at 17%. It is intended for digital agencies, consulting, software and web development, software applications, insurance brokers, and agents, while also serving commercial real estate and e-learning organizations. Answer based on 12 reviews Features and Usability ### What are the key features of Traq.ai? Traq.ai offers conversation intelligence features including call recording, automatic transcription, call transcription, sentiment analysis, speech recognition, and call tagging. It also includes activity tracking, reporting and statistics, performance metrics, scorecards, and coaching tools, plus CRM integration, collaboration tools, reminders, and multi-channel communication for sales team workflows. Integrations ### Which third-party tools and platforms does Traq.ai integrate with? Traq.ai integrates with 7 third-party tools for calendar, communication, and CRM workflows: Google Calendar, Google Meet, Microsoft Outlook, Microsoft Teams, Webex Suite, HubSpot CRM, and Zoho CRM. These catalog integrations cover scheduling, video meetings, team messaging, email, and customer relationship management. Getting Started and Support ### What training and onboarding options does Traq.ai offer? Traq.ai provides live online training sessions and documentation to help teams get started. Live online sessions support guided instruction and setup, while documentation offers written reference material for self-paced learning and feature lookup. Getting Started and Support ### What customer support options does Traq.ai offer? Traq.ai provides email/help desk, FAQ/forum, and chat support. User feedback on support quality is not available, so the available support experience cannot be assessed here. The listed channels indicate options for direct assistance and self-service help, but no reviewer commentary confirms response times or helpfulness. ## Features AI summary Based on 2,775 Conversation Intelligence reviews Capterra data shows that buyers of call recording software rank the following features as their top priorities: - **Recording** (**61%** of reviewers rated this feature as critical) - **Call Transcription** (**55%**) - **Conferencing** (**42%**) Traq.ai includes **Recording** and **Call Transcription**, but does not offer **Conferencing**. With **Recording**, teams can keep accurate records of customer and internal calls for review, compliance, and quality checks. **Call Transcription** adds searchable written records that make it easier to review conversations, capture key details, and track follow-up items, helping businesses improve oversight and save time when managing call data. Recording 4.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Record live video calls to play later Call Transcription 4.7 (12) 83.33% of 12 reviewers that rated this feature as important or highly important Voice conversion to text Call Recording 5.0 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes On-Demand Recording 5.0 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Performance Metrics 4.7 (9) 66.67% of 9 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Call Tagging 4.8 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Highlight specific time marks for annotation and review purposes Traq.ai 46 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Analytics: Tools for the systematic analysis of various types of data or statistics - Assessment Management: Creation, administration, and evaluation of assessments or tests - Automatic Transcription: Use AI to convert voice into text automatically - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Coaching: Assign coaches to new employees based on role and experience. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Competition: Motivates employees by creating time-sensitive competititons that drive performance. - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Data Entry: The process of entering information or updating records in a computer system or database - Decision Making: Makes informed choices based on available data and objectives - File Transfer: Move files across different systems or networks - For Sales Teams/Organizations: Caters to sales teams - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Learning Management: Organize and track educational activities - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Notes: Allows users to take notes during or after the call for future reference. - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Review: Lets managers review recorded video pitches to discuss areas of skill and areas that require improvement. - Sales Coaching: Surface insights from key deals, account signals, conversations, and win/loss patterns for offering data-driven coaching or feedback - Scheduled Recording: Automatically record calls at predetermined times - Scorecard: Provides a scorecard to display team and/or individual performance. - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech Recognition: Train your system to interpret and transcribe voice messages - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Management: Track employee/learner's progression through training programs - Video Conferencing: Connect with meeting participants remotely over video --- Get Advice We can help you find the software with the features you need. Features 4.9 (12) 4.9 Based on 12 reviews ## Pricing Value for money 5.0 (12) Free Trial Individual $30.00 Flat Rate,Per Month Professional Plan $60.00 Per User,Per Month Value for money 5.0 (12) 5.0 Based on 12 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (12) 5.0 Based on 12 reviews ## User reviews Overall rating 4.9 Based on 12 reviews Filter by rating Counts reflect reviews available in this feed. 5(11) 4(1) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Barney S. CEO Used the software for: Less than 1 year ### "Time = $. Knowledge = power. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2023 The cost/benefit is great. Every sales person/manager/trainer needs to use this type of conversational AI tool set. Traq.ai is the easiest/best I've found so far. Pros Traq.ai has saved me a tremendous amount of time, allowing me to focus on the actual work of sales, sales training and business development. It's a great tool for individual sales professionals and managers of sales teams. It's gives me greater insight and more actionable information about my customers and sales force. QUICK, EASY, IMPACTFUL. I wish this tool was available a long time ago. Cons They've added features and I don't really feel as if I'm missing anything. I would like to have some industry specific templates but I believe those are coming soon as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Senior Director of Business Development Used the software for: Less than 1 year ### "The Ultimate Sales Meeting Assistant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 2, 2023 The \[sensitive content hidden\] are hands-on, helping, and willing to create custom reports and the overall support is excellent. Pros Frees up our time so we can concentrate on selling rather than writing notes and then adding them to the CRM. I personally like the buyer's sentiment analysis to help me understand the rest of my sales process. Cons It is all great! I do wish it generated the perfect follow-up email to everyone after the call. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Henning S. Co-Founder & Managing Partner Used the software for: 1-3 years ### "Accurate Transcription of Selected Calls of 60+ Minutes" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 28, 2023 Pros The ad-hoc ability to record and transcribe longer calls with high acuracy. Cons Some of the features do not apply for our type of calls. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CSO Used the software for: Less than 1 year ### "Call recording made easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2023 Overall it is an excellent platform tool for follow up, sales call evaluations, and reminders for those technical or informative conversations. Pros Traq.ai makes everything easier when it comes to conference call recording and transcription. It's a very functional friendly platform with easy to use data transfer options, making it a seamless tool for recording conference calls, transcription, and accompanying sales tools for gauging sales calls for efficiency and content. Cons There's only one issue I've ever seen and that is the transcriptions that aren't 100%. That seems to be coming from accents, slang, and general clarity of call. But the transcription is very useful for finding the place in the recording that you might want to go back and listen to. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Michel H. Lead Project Manager Used the software for: 1-3 years ### "Fabulous software and support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2024 The team at Traq is VERY responsive to any requests. Support is above and beyond, even when the user (me) is not doing something correctly. Pros Traq software is easy to set up and use. We record all of our meetings, both external and internal. Traq has been a lifesaver. Cons I haven't found anything to dislike about Traq. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer sales Used the software for: Less than 1 year ### "Made a big change in my sales call and allowed me to coach my sales team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 2, 2023 Pros I appreciate how Traq automatically records all my calls and provides a transcript and analysis, which helps me coach my team effectively. With Traq's scoring system, it's easy to identify calls that require further analysis. Additionally, the program enables me to search through transcripts and verify what was promised on a call with ease. Cons Traq doesn't have many flaws. The only feature that I like the least is the black box calculation of the call score. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer VP of Account Management Used the software for: Less than 1 year ### "Incredible Product, Even Better Support Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 2, 2023 Could not be more positive. Thank you! Pros Robust feature offering, great training/support team willing to go above an beyond to accommodate. Cons Nothing that isn't already in the works. Great work team! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: Less than 1 year ### "Traq.ai is a must for professionals, sales team members, and managementt" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 2, 2023 Pros Very accurate call recording, transcription and summarization of the call, minutes, risks and action items. Invaluable to keep track of all important points on calls and frees the user to participate without having to worry about taking notes. Cons Mobile application is new and initially had trouble breaking out the different voices, especially when they were participating remotely and all their audio came through a conference room speaker. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "Standard for Company Meeting Minutes and Insights" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2023 I love the product and we are rolling it out across our company. Pros I love the insights provided and searchable video feed for zoom meetings. Cons I have not found anything that we dislike about Traq.ai Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President/CEO Used the software for: Less than 1 year ### "My experience with Traq.AI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2023 My ability to capture everything as opposed to missing potential bits and pieces of important information Pros call recording and playback is important Cons having to copy and paste to clipboard. It would be nice if it was all in one document to save, send, or print Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/205596/Traq365/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.