--- title: "DiliTrust Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is DiliTrust the right Contract Management solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/205615/DiliTrust-Governance/reviews/" page_type: "reviews" language: "en" --- DiliTrust 4.6 (67) [View alternatives](https://www.capterra.com/p/205615/DiliTrust-Governance/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 27th, 2026 # Reviews of DiliTrust Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews Shyam Kishor P Office AssistantInformation Technology and Services, 2 - 10 employeesUsed the software for: 6-12 months. “DiliTrust provides a highly reliable, premium space for secure meeting and contract management. While it is on the pricier side, its stellar customer support and robust compliance features make it excellent value for money overall.“ June 30, 2026 MS Mihir S Legal and Compliance ManagerRetail, 10,001+ employeesUsed the software for: 6-12 months. “At the moment, there are some inconveniences in the e-signing process such as copying signature tabs on multiple pages etc.“ December 1, 2025 Petru T DeveloperInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “My overall experience with DiliTrust has been good, we use it to minimize the administrative effort involved in preparing and distributing sensitive information.“ June 19, 2026 CA Camila A Digital Project LawyerTelecommunications, 10,001+ employeesUsed the software for: 6-12 months. “I change the browser I use and I can't remember my password. But when I click on "forgotten password", no email is sending to me so that I can confirm another password.“ April 11, 2023 LA Lin A Accounting ManagerEntertainment, 11 - 50 employeesUsed the software for: 1-2 years. “It improved document governance and made compliance management more structured and secure.“ June 14, 2026 FA FERNANDA A LawyerRenewables & Environment, 51 - 200 employeesUsed the software for: 1-2 years. “I like how all the information is gathered and integrated in one place, especially when we have a company with multiple branches and countries“ December 1, 2025 ## Showing most helpful reviews Showing 1-25 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jaroslav L. Sales Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Perfect and robust e-signature platform" February 17, 2025 5.0 Overall it's very good. What I would express the most is the outstanding customer support. Pros Intuitiveness - easy to teach newcommers on how to use PACTA. Cons Non-PACTA-user experience, e.g. German language first in e-mails sent for e-signature, no description after submitting the form, etc. Review Source VS Volodymyr S. Lawyer Farming Used the software for: 1-2 years ### "A perfect match for our needs." April 26, 2023 5.0 In general it is an amazing tool that helps us organize data and documents, and what is most important - link various types of information together in a coherent system. Pros Its features perfectly match the needs of our in-house legal department; its intuitive user interface. Cons As it is web based, it does not have the immediate responsiveness of an on-premises software. Review Source Response from DiliTrust May 22, 2023 We're thrilled to hear that our platform has been a perfect match for the needs of your in-house legal department. We take pride in knowing that our platform's features align perfectly with your needs. It's also wonderful to hear that you find our user interface intuitive, as we strive to provide a seamless and user-friendly experience. Regarding your feedback on the web-based nature of our software, we understand that immediate responsiveness is an important consideration for some users. However, our web-based approach allows for flexibility, accessibility, and easy collaboration across different devices and locations. We continuously work on optimizing the performance to provide a smooth experience for our users. We're delighted to know that our software has helped your organization organize data and documents effectively. The ability to link various types of information together in a coherent system is indeed a valuable benefit, and we're thrilled that our tool has been able to support you in this aspect. Thank you again for your review, and we're committed to continuously enhancing our platform to better meet the needs of our valued users like you. GR Gilbert R. Meeting Delegate Government Administration Used the software for: 1-2 years ### "Adminstrator's comments" March 29, 2019 4.0 Very good. Saving time, compare to our "home made" process previously use to manage meetings. Pros Easy to use. Most of the options are intuitive. Cons No major point in mind. We should receive more frequently a quick notice about improvments or new tools Review Source RC Reyes C. General Counsel Paper & Forest Products Used the software for: 1-2 years ### "Easy to use and complete functionality" April 24, 2023 5.0 Pros Efficiency for the board. We have simplified our processes getting all users to adapt to change easily. Cons I really can not find anything that can be improved at the moment, but at DiliTrust they are always on the lookout to collect our suggestion to evolve BP. Review Source Response from DiliTrust May 2, 2023 We're pleased to hear that our platform has been easy to use and has provided complete functionality for your board. We take pride in providing our customers with an efficient and user-friendly platform, and we're glad to hear that it has helped simplify your processes and has been well-received by your team. We're committed to continuously improving our platform, and we appreciate your positive feedback and suggestions for enhancement. Thank you again for your review, and we look forward to continuing to support your legaltech needs. GM Glenn M. Assistant Company Secretary Mining & Metals Used the software for: 1-2 years ### "Good value, user-friendly board portal" April 26, 2023 4.0 We are fairly pleased with it. Pros It is easy to use and there is good, ongoing support, particularly when setting up. Cons Sometimes notifications and text messages are not sent when requested. I believe this technical issue has been corrected but it has happened several times. Reason for choosing DiliTrust Mainly due to the servers being within the UAE. Review Source Response from DiliTrust May 2, 2023 We're pleased to hear that our platform has provided good value and has been user-friendly for your board. We take pride in providing our customers with ongoing support, especially during the setup phase, and we're glad to hear that our team has been able to assist you effectively. We're sorry to hear that you have experienced some technical issues with notifications and text messages, and we appreciate your feedback on this matter. Rest assured that our team is constantly working to improve our platform, and we'll continue to monitor this issue closely to ensure it's resolved. We're glad to hear that you chose our DiliTrust Governance Suite partly due to the servers being located within the UAE. We strive to provide our customers with secure and reliable data hosting. Thank you again for your review, and we look forward to continuing to serve your legaltech needs.   JC Julie C. Recording Secretary Non-Profit Organization Management Used the software for: 6-12 months ### "DiliTrust Exec review" May 31, 2020 5.0 Pros The software includes a number of features and tools that enable users and administrators to be more efficient. Examples are: - Configuration is handled by the client and not the service provider - Set-up was intuitive and seamless - Ability to conduct surveys and reporting within the software eliminates the need for additional survey software - Ability to have multiple rooms and documentation folders provides flexibility in how material presented and provided to users Cons The survey tool is very useful but it could be improved from an efficiency perspective. Multiple choice selections should have a copy function for survey set-up. It would be helpful to be able to copy a survey between rooms. Reason for choosing DiliTrust We chose DiliTrust Exec as it provided us with the functionality that we required and was competitively priced. Review Source Response from DiliTrust June 4, 2020 Hello Julie Chuter, We are delighted to hear that you have had a positive experience using our board portal solution. Thank you for taking the time to leave your feedback on Capterra. It is important for DiliTrust to know where our customers experience satisfaction when using the tool, as well as understanding how we can also improve the overall user experience. If you need any further support, please do not hesitate to contact our customer support team. We wish you a pleasant day. Best regards, The DiliTrust Team RB Rene B. Executive Assistant Retail Used the software for: 6-12 months ### "Secure, User Friendly and Exceptional Service" May 21, 2020 5.0 We began using Dilitrust December 2019. The initial board meeting went off without a hitch. All attendees had no issues participating in the meeting whether it be on a laptop, iPad or phone. During these uncertain times meetings have gone digital and with the portal all information is shared in a timely manner and securely. Pros The ability to share information and put together a board package quickly and securely. I personally like the statistic function, allowing us to understand what is or isn't relevant. The voting feature for matters requiring time-sensitive agenda items is definitely a plus. Cons I have not come across anything that stands out. Any questions or concerns I have, Support (by email or phone) have followed up in a very timely manner-immediate to be precise. Reason for choosing DiliTrust \[SENSITIVE CONTENT HIDDEN\] was most helpful and made the decision very easy. The time taken to review/demonstrate the software was extremely helpful. The demonstration was thorough, proving the "user-friendly" aspect of the software. Your training support for "users" was definitely a huge factor. Review Source MU Matthias U. entrepreneur Accounting Used the software for: 6-12 months ### "User experience" February 25, 2022 5.0 Pros A software with very good functions and a really good look and feel. Cons I have no specific cons and i´m very happy with the dedicated team of pacta... Review Source TH Tobias H. Rechtsanwalt Legal Services Used the software for: 2+ years ### "TobHa" May 12, 2022 5.0 Pros the easy onboarding process; the easy and intuitive handling of the software Cons the few software problems, which were solved step by step Review Source CA Camila A. Digital Project Lawyer Telecommunications Used the software for: 6-12 months ### "Very good experience" April 11, 2023 5.0 Pros The facility to from page to page and to quickly export data!! Cons I change the browser I use and I can't remember my password. But when I click on "forgotten password", no email is sending to me so that I can confirm another password. Review Source AV Alexandra V. Assistant Achat International Trade and Development Used the software for: 6-12 months ### "Simple d'utilisation" December 1, 2025 4.0 J'ai pu facilement être autonome sur l'outil. Mon questionnement se porte sur les relances faites aux fournisseurs qui ne les reçoivent pas toujours d'après leur nombreux feedbacks. Pros La Prise en main de l'outil est facile. L'interface est simple à comprendre et il y a de nombreuses fonctionnalités utiles pour gagner en efficience. Cons beaucoup de latence notamment au processus de préparation de workflow et de chargement de documents. Review Source RG Renato G. Construction Manager Retail Used the software for: 1-2 years ### "Des outils fantastiques pour la gestion des contrats" December 1, 2025 5.0 Pros La gestion des signatures numériques est vraiment simple. La rapidité de l'outil et la communication des progrès réalisés dans le cadre du projet sont également appréciées. Cons Rien à signaler ; le logiciel est intuitif et facile à utiliser. La gestion des tags pour la recherche d'informations pourrait être améliorée. Review Source SL Semia L. Juriste International Affairs Used the software for: Less than 6 months ### "Bien très bon outil" December 1, 2025 5.0 Ok je suis satisfaite. Bien que ça ne fasse pas très longtemps que j'utilise cet outil, je recommande Pros Très didactique Outil très facile d'utilisation. Il permet de bien classer les contrats. C'est parfait pour nous. Juriste Cons Certains classent les contrats directement avec les avenants et d'autres les dissocie. Il est un peu dommage d'avoir ces deux options Review Source GV Gianantonio V. ICT Manager Italy Construction Used the software for: 1-2 years ### "DiliTrust è mudulare e implementabile facilmente" November 14, 2025 5.0 Modularità dell'offerta proposta, ottimo supporto in fase di setup con un PM dedicato e un supporto progettuale sempre presente. Pros Modularità dell'offerta proposta, copre vari ambiti molto sensibili dell'azienda a partire dalla gestione dei contratti per arrivare alla gestione dei CDA per citare due moduli. Soluzione cloud. Cons Non abbiamo riscontrato criticità grazie al team dedicato si riescono a mantere le schedulazioni previste, serve avere un team progettuale interno dedicato per essere efficaci Review Source MH Mathias H. Acheteur IT Logistics and Supply Chain Used the software for: Less than 6 months ### "Le meilleur CLM du marché " December 16, 2025 5.0 Pros En tant qu'acheteur, les templates de contrats sont très complet et me facilite beaucoup. l'outil est fluide rapide et m'a permis de gagner beaucoup de temps sur les sujets juridique liés a mon métier. Cons Assez peu d'inconvenant si ce n'est qu'il est je pense nécessaire d'avoir une petite formation pour bien prendre l'outil en main. Review Source JA Joffrey A. Consolideur Renewables & Environment Used the software for: Less than 6 months ### "Presque parfait" December 1, 2025 3.0 Pros L'aspect centralisateur des données financières, la capacité de l'outil à récupérer un maximum d'informations et la souplesse de l'outil dans les dashboard. Cons Il y a énormément de rubriques différentes dans Dilitrust et j'ai parfois l'impression que les informations renseignées ne ressortent pas bien dans les rapports de restitution. Le processus d'actualisation des données pour extraction n'est pas très clair, est-ce instantané ou il faut faire une action de notre côté ? Review Source PB Peter B. Prokurist Building Materials Used the software for: 1-2 years ### "PACTA and AI Toolsare +++" November 29, 2024 5.0 Sehr gut, sehr hilfsbereite und agile Kundenbetreuer! Pros Einfache Handhabung, Themsis ist bisher sehr gut. Cons Unterschriften nur am Ende des Dokuments, bitte ändern!!! Alternatives considered [Docusign](https://www.capterra.com/p/121506/Docusign/) Reason for choosing DiliTrust Einfache Bedienung und sehr guter Support Review Source VR Verified Reviewer Trainee Betriebswirtschaft Civil Engineering Used the software for: Less than 6 months ### "PACTA - super für die Digitalisierung von Prozessen im Unternehmen" March 5, 2024 5.0 Insgesamt bin ich mit Pacta sehr zufrieden und integriere es gerne in meinen Unternehmensalltag! Pros Man kann durch die Rechtsabteilung Dokumente einpflegen und so super Prozesse im Unternehmen digitalisieren und weiterentwickeln. Cons Um die Integration von Pacta im Unternehmen noch einheitlicher zu gestalten wäre es gut, wenn Dokumente wie z.B. aus der Rechtsabteilung noch einfacher (in der richtigen Schriftgröße) integriert werden können. Review Source MW Mark W. Department Manager Legal Furniture Used the software for: 1-2 years ### "Benutzerfreundliches, innovatives Tool mit gutem Preis-Leistungsverhältnis und tollem Service" March 28, 2024 5.0 sehr positiv, das Tool wird ständig weiterentwickelt und der Service ist immer sofort erreichbar. Pros die ständige Fortentwicklung und das Eingehen auf Kundenwünsche. Die Benutzerfreundlichkeit trotz umfassender Funktionen Cons freie Positionierung des Unterschriftenfeldes am Dokument ist (noch) nicht möglich. Wenn ein Dokument bereits von einer Fremdsoftware signiert wurde, kann man es nicht als zweiter Unterzeichner via PACTA unterschreiben. Review Source LR Laura R. Sponsoring Sports Used the software for: 1-2 years ### "Freigabe / Signatur" March 5, 2024 4.0 Pros übersichtlich, schnelle Rückmeldung durch Ansprechpartner Cons Zu viele Emails bei Signatureinholung, Betreff durch Klammern \[ \] gekennzeichnet - landet im Spamordner Review Source DD David D. Rechtsanwalt Legal Services Used the software for: Less than 6 months ### "Schönes Tool" March 5, 2024 4.0 Pros Das Dashboard ist selbsterklärend, die Formulare sind leicht zu erstellen. Die Erklärvideos helfen weiter, der Support durch Ludwig ist super Cons Relativ viele Funktionen die wir nicht nutzen, die sich aber im Dashboard nicht ausblenden lasen Review Source OB Oliver B. Teamlieter Customer Service International Trade and Development Used the software for: Less than 6 months ### "Pacta - Bewertung " March 5, 2024 4.0 Gutes Tool aber definitiv noch Ausbaufähig. Bei dem guten Entwickler-Team im Hintergrund (welches ich bisher kennenlernen durfte) bin ich aber durchaus positiv gestimmt. Pros Sehr einfache Struktur. Zweckmäßig und klar. Cons Gerade in der Übersicht fehlt mir bei den heutigen Möglichkeiten mit KI doch vieles zum Thema "Verwaltung" z.B. Gib mir alle Pönalen meiner Verträge zum Thema "Lieferzeit" Review Source Shyam Kishor P. Office Assistant Information Technology and Services Used the software for: 6-12 months ### "Highly secure and reliable platform for contract and meeting management." June 30, 2026 5.0 DiliTrust provides a highly reliable, premium space for secure meeting and contract management. While it is on the pricier side, its stellar customer support and robust compliance features make it excellent value for money overall. Pros The platform is exceptionally secure and makes contract management highly organized. Preparing for board or team meetings is incredibly efficient because document signature flows and corporate governance materials are kept completely centralized Cons The initial setup and learning curve can take some getting used to for less technical board members. The billing section can also feel slightly rigid if you need detailed breakdowns for different departments. Review Source ED Emmanuel D. Acheteur Compte Clé Retail Used the software for: 2+ years ### "Bon outil mais peut mieux faire..." December 1, 2025 3.0 Bonne maîtrise de l'outil avec une amélioration continue encore insuffisante vs expérience utilisateur. Mais je compense parfois en hackant par des trucs et astuces pour aller plus vite. Reste la fiche de synthèse que nous devons mieux définir en "interne" (responsabilité entrepries) pour être efficients et pertinents dans les attributs de fiches. Pros Capacité de dupliquer un document, même déjà signé, pour ne pas à avoir à réinitialiser un document complet en partant de zéro Cons incapacité de l'IA à capitaliser après 2 ans d'usage sur la bonne reconnaissance des typologies de contrats, sur les suggestions d'email destinataire (externes) et très grosses latences de navigations dans 1) génération des documents à partir d'un template 2) dans la navigation dans l'arborescence des dossiers et 3) dans l'affichage des contrats existants. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Decision corporate de changer de logiciel pour avoir également l'archivage centralisé Review Source MD Manon D. Responsable Data Gestion Produit Retail Used the software for: Less than 6 months ### "Avis DiliTrust Suite" December 2, 2025 5.0 Mon expérience globale avec DiliTrust Suite a été vraiment positive. Le logiciel apporte une vraie structure et une meilleure organisation au travail quotidien, surtout lorsqu’il s’agit de gérer des documents sensibles, des réunions de gouvernance ou des processus juridiques complexes. L’outil est fiable, sécurisé et assez complet, ce qui permet de centraliser beaucoup d’activités qui étaient auparavant éparpillées entre plusieurs plateformes. Une fois la phase d’apprentissage passée, on gagne clairement en efficacité : tout est plus simple, plus rapide et mieux cadré. J’ai aussi apprécié la stabilité de la plateforme et la disponibilité des équipes de support, qui répondent rapidement lorsqu’on rencontre un blocage. Cela contribue à une expérience globale sereine. Pros Ce que j’ai le plus apprécié dans DiliTrust Suite, c’est avant tout sa simplicité d’utilisation. L’interface est vraiment intuitive : on trouve rapidement ce dont on a besoin sans passer des heures à chercher dans les menus. J’ai aussi beaucoup aimé la centralisation des documents et des informations juridiques. Tout est regroupé au même endroit, ce qui fait gagner un temps considérable, surtout lorsqu’on travaille avec plusieurs équipes ou filiales. La partie gouvernance et gestion des conseils d’administration est également très fluide : les convocations, les votes, les ordres du jour… tout est automatisé et sécurisé. Enfin, la sécurisation des données est rassurante, surtout pour des informations sensibles : on sent que l’outil est vraiment pensé pour la conformité et la confidentialité. Cons Ce que j’ai le moins apprécié dans DiliTrust Suite, c’est que la prise en main initiale peut être un peu longue, surtout pour les utilisateurs qui n’ont pas l’habitude des outils juridiques ou de gouvernance. Il y a beaucoup de fonctionnalités, ce qui est positif, mais cela peut rendre l’interface un peu dense au début. J’ai également trouvé que certaines personnalisations étaient limitées, notamment dans la mise en forme de certains rapports ou tableaux. On s’adapte, mais on aimerait parfois aller un peu plus loin. Enfin, selon la configuration, les performances peuvent légèrement ralentir lorsqu’on manipule des volumes importants de documents ou de données, même si cela reste gérable. 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