--- title: "SkySwitch Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SkySwitch Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/205656/SkySwitch/" page_type: "product" language: "en" --- # SkySwitch Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SkySwitch ## What is SkySwitch? SkySwitch offers the ultimate white-label UCaaS platform for MSPs, VARs, System Integrators, Interconnects and like providers to quickly brand as their own and resell to their customer base. Get up and running selling a hybrid workforce solution -- UCaaS/hosted voice -- in as little as 90 days. Expand your service offerings and revenue stream. Our top resellers on average annualized growth rate is 40%. ## What is SkySwitch used for? [Unified Communications](https://www.capterra.com/unified-communications-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SkySwitch?[Manage this product listing](https://www.g2.com/products/skyswitch/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SkySwitch 4.8 (10) VS. [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price Contact vendor Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (10) Ease Of Use 4.1 (973) Value For Money 4.8 (9) Value For Money 4.2 (796) Customer Service 5.0 (10) Customer Service 4.0 (768) ## SkySwitch alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [View all alternatives](https://www.capterra.com/p/205656/SkySwitch/alternatives/) ## FAQs about SkySwitch Overview ### Which roles and teams benefit most from SkySwitch? SkySwitch is most used by business owners, founders, and executives who need to manage communications services efficiently while supporting growth. IT leaders, unified communications directors, operations coordinators, and VoIP consultants benefit from provisioning, administering, and optimizing cloud phone workflows, helping teams deliver reliable service, streamline support, and maintain system performance. Answer based on 10 reviews Overview ### What company size and industries is SkySwitch built for? SkySwitch is built primarily for small businesses, which make up 80% of reviewers, and telecommunications firms at 60%. It is aimed at MSPs, interconnects, and system integrators selling hosted voice while supporting some midsize and enterprise companies, with additional use in information technology and services at 30% and wholesale at 10%. Answer based on 10 reviews Features and Usability ### What are the key features of SkySwitch? SkySwitch offers PBX, VoIP, and Unified Communications for business calling, along with API access and call recording. Its communications features include call routing, conferencing, video conferencing, chat/messaging, SMS messaging, and electronic faxes. Reporting tools cover activity tracking, real-time reporting, reporting & statistics, and trend analysis. Integrations ### Which third-party tools and platforms does SkySwitch integrate with? SkySwitch integrates with Microsoft Teams, Bandwidth, Rev.io Billing, Zultys MX System, authorize.net, ConnectWise Automate, and Twilio. These integrations cover communications, billing, payments, and service management. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does SkySwitch offer? SkySwitch provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and setup support. Getting Started and Support ### What customer support options does SkySwitch offer? SkySwitch provides email/help desk, FAQ/forum, knowledge base, and phone support. Without reviewer feedback on support experiences, no claims can be made about response times, helpfulness, or common frustrations. The listed channels give users multiple ways to seek assistance and find product information. ## Features AI summary Based on 1,147 Unified Communications reviews Capterra reviewers highlight these as the unified communications features buyers care about most: - **Mobile Access** (**66%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**66%**) - **Screen Sharing** (**69%**) SkySwitch includes other functionality that reviewers also consider important, particularly **Chat/Messaging** (**61%**). This feature gives teams a direct way to communicate in real time, share updates quickly, and keep everyday conversations organized, helping businesses improve internal coordination and respond faster across distributed teams. Chat/Messaging 4.0 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Real-Time Reporting 4.9 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Active reporting of data and metrics Call Routing 4.8 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Reporting & Statistics 4.0 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Video Conferencing 3.3 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Electronic Faxes 4.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Create, edit, preview, and send faxes electronically SkySwitch 14 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Chat/Messaging: Communicate using direct chat or messages within the system - Electronic Faxes: Create, edit, preview, and send faxes electronically - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video --- Get Advice We can help you find the software with the features you need. Features 4.4 (10) 4.4 Based on 10 reviews ## Pricing Value for money 4.8 (9) ### Starting price Free trial not available Value for money 4.8 (9) 4.8 Based on 9 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (10) 5.0 Based on 10 reviews ## User reviews Overall rating 4.8 Based on 10 reviews Filter by rating 5(8) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent VP Valentina P. Coordinador Operaciones Wholesale ### "Buena Herramienta." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2023 Pros Me gusto porque se puede implementar tanto en android, ios y windows, sin ningun problema y es muy fluido. Cons lo unico es que me toco cambiar de celular porque la ram era de 2gb y se ponia muy lento. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OY Ofir Y. owner Telecommunications ### "Great company to work with!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2023 Pros By far one of the better companies in the field. Great culture of support and customer service in mind. Cons Could have better solution for video calls. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Matt S. Owner Information Technology and Services ### "Great solution with a lot of capabilities." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 6, 2023 Really great holistic solution. Allows businesses to get started with the basics or over a wide variety of value-add services. Pros Quick to implement solution. I was impressed that their onboarding was clear and easy to understand. I also appreciated the fact that in my case, they offered a better deal for actually completing the training. The features and ways of working are a little difficult to piece together but once you get the hang of it, easy to deploy. Cons The web interface is slightly dated and for many of my "basic" customers, they have a difficult time navigating the site. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Anthony G. Owner Information Technology and Services ### "Stable - Dependable - Good people" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2023 Very good. We have used 3 other platforms before moving our client base to SkySwitch. Pros They use a well known platform. When they roll out a feature, it works. I rarely need to contact them because it just works. When I do contact them, they are there to help immediately. Cons Slower than other providers to roll out features. Reasons for choosing SkySwitch There are a lot of White Label providers out there. I initially came on board because I really liked the personal attention that they gave the resellers. Pricing is fair, support and resolution is good. We have been with them for over 5 years. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS John S. President Telecommunications ### "Great Comprehensive Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2022 SkySwitch is one of those gems you come along that make you so glad you found them. The support is extraordinary starting with the staff to the knowledge base and onboarding videos. I love working with this company!! Pros Easy to use and understand. Great Support! Cons Add Chat and Video conferencing solution (or integrate with one.) Also adding a desk sharing platform with take control would be nice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Mark W. Director, Unified Communications Telecommunications ### "We've been a SkySwitch reseller for 2 years and the platform is easy to use and very reliable. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2022 The experience has been nothing but positive. Pros The platform is easy to use and quick to setup. Cons We're waiting on the release of the new collaboration and mobility application. The current ones are good. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Joseph B. CEO Telecommunications ### "SkySwitch Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2022 Pros Reliability and Ease of Use, out customers love it! Cons Looking for a better softphone and updated mobile app Reasons for choosing SkySwitch Feature Functionality and the People Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Aaron D. Voip/Tech Consultant Information Technology and Services ### "Communication is based on relationships - SkySwitch helps with client /client engagement." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 25, 2022 Overall good. Interesting to see the changes with the company and hopeful for the future. Really like working with \[SENSITIVE CONTENT\] , the Support and Porting Teams. Pros Each business, organization and client is different, has different needs and different goals. The Ease of Use software allows clients and administers (us) the ability to quickly respond, make updates or adjust for unexpected changes. Cons A little clunky. NDP and DID portals are a little cumbersome for those who don't us them often. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Randy S. Founder & Owner Telecommunications ### "SkySwitch Overall" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 20, 2022 I am very pleased with my experience with SkySwitch. About the only thing I wish for is phone access to a engineer that I can talk to from time-to-time without going through a trouble ticket, but that is a minor thing. Pros I have used the software for approximately five(5) years and find is easy to work with and rich with features. I have also experienced a number of upgrades over the years that have continuously improved the product for the good. Cons Not much to list here. If anything, I wish their reporting was a little more robust but getting information has improved dramatically from the dashboard. Reasons for choosing SkySwitch Recommendation from a user. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BC Brandon C. VP Technology Telecommunications ### "Highly recommend SkySwitch" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2022 As a SkySwitch partner reseller for almost five years now, I can say without a doubt, that partnering with SkySwitch was one of the best business decisions we have made. I have been in the Interconnect business since 1998 and the transition from Legacy on-premise PBX systems to a full UCaaS provider would not have been as smooth and successful without SkySwitch. Pros Great platform, stability, and support. The SkySwitch support team is second to none. The Platform is reliable and stable. The services and features provided by SkySwitch are always expanding. Cons Sometimes the innovation and new releases of the platform move slowly due to the number of resellers and 3rd party integrated services that have to be tested prior to release. Reasons for choosing SkySwitch Testimony by other resellers.\[SENSITIVE CONTENT\] made me feel confident that we were partnering with the correct provider. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/205656/SkySwitch/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.