# SkySwitch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SkySwitch the right Unified Communications solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/205656/SkySwitch/reviews --- SkySwitch 4.8 (10) [View alternatives](https://www.capterra.com/p/205656/SkySwitch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SkySwitch Ease of use 4.7 Customer Service 5.0 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matt S. Owner Information Technology and Services Used the software for: 1-2 years ### "Great solution with a lot of capabilities." April 6, 2023 4.0 Really great holistic solution. Allows businesses to get started with the basics or over a wide variety of value-add services. Pros Quick to implement solution. I was impressed that their onboarding was clear and easy to understand. I also appreciated the fact that in my case, they offered a better deal for actually completing the training. The features and ways of working are a little difficult to piece together but once you get the hang of it, easy to deploy. Cons The web interface is slightly dated and for many of my "basic" customers, they have a difficult time navigating the site. Review Source AG Anthony G. Owner Information Technology and Services Used the software for: 2+ years ### "Stable - Dependable - Good people" March 31, 2023 5.0 Very good. We have used 3 other platforms before moving our client base to SkySwitch. Pros They use a well known platform. When they roll out a feature, it works. I rarely need to contact them because it just works. When I do contact them, they are there to help immediately. Cons Slower than other providers to roll out features. Reason for choosing SkySwitch There are a lot of White Label providers out there. I initially came on board because I really liked the personal attention that they gave the resellers. Pricing is fair, support and resolution is good. We have been with them for over 5 years. Review Source JS John S. President Telecommunications Used the software for: 2+ years ### "Great Comprehensive Solution" July 26, 2022 5.0 SkySwitch is one of those gems you come along that make you so glad you found them. The support is extraordinary starting with the staff to the knowledge base and onboarding videos. I love working with this company!! Pros Easy to use and understand. Great Support! Cons Add Chat and Video conferencing solution (or integrate with one.) Also adding a desk sharing platform with take control would be nice. Review Source RS Randy S. Founder & Owner Telecommunications Used the software for: 2+ years ### "SkySwitch Overall" April 20, 2022 5.0 I am very pleased with my experience with SkySwitch. About the only thing I wish for is phone access to a engineer that I can talk to from time-to-time without going through a trouble ticket, but that is a minor thing. Pros I have used the software for approximately five(5) years and find is easy to work with and rich with features. I have also experienced a number of upgrades over the years that have continuously improved the product for the good. Cons Not much to list here. If anything, I wish their reporting was a little more robust but getting information has improved dramatically from the dashboard. Reason for choosing SkySwitch Recommendation from a user. Review Source BC Brandon C. VP Technology Telecommunications Used the software for: 2+ years ### "Highly recommend SkySwitch" April 18, 2022 5.0 As a SkySwitch partner reseller for almost five years now, I can say without a doubt, that partnering with SkySwitch was one of the best business decisions we have made. I have been in the Interconnect business since 1998 and the transition from Legacy on-premise PBX systems to a full UCaaS provider would not have been as smooth and successful without SkySwitch. Pros Great platform, stability, and support. The SkySwitch support team is second to none. The Platform is reliable and stable. The services and features provided by SkySwitch are always expanding. Cons Sometimes the innovation and new releases of the platform move slowly due to the number of resellers and 3rd party integrated services that have to be tested prior to release. Reason for choosing SkySwitch Testimony by other resellers.\[SENSITIVE CONTENT\] made me feel confident that we were partnering with the correct provider. Review Source MW Mark W. Director, Unified Communications Telecommunications Used the software for: 2+ years ### "We've been a SkySwitch reseller for 2 years and the platform is easy to use and very reliable. " July 20, 2022 5.0 The experience has been nothing but positive. Pros The platform is easy to use and quick to setup. Cons We're waiting on the release of the new collaboration and mobility application. The current ones are good. Review Source OY Ofir Y. owner Telecommunications Used the software for: 2+ years ### "Great company to work with!" April 7, 2023 5.0 Pros By far one of the better companies in the field. Great culture of support and customer service in mind. Cons Could have better solution for video calls. Review Source AD Aaron D. Voip/Tech Consultant Information Technology and Services Used the software for: 2+ years ### "Communication is based on relationships - SkySwitch helps with client /client engagement." April 25, 2022 4.0 Overall good. Interesting to see the changes with the company and hopeful for the future. Really like working with \[SENSITIVE CONTENT\] , the Support and Porting Teams. Pros Each business, organization and client is different, has different needs and different goals. The Ease of Use software allows clients and administers (us) the ability to quickly respond, make updates or adjust for unexpected changes. Cons A little clunky. NDP and DID portals are a little cumbersome for those who don't us them often. Review Source VP Valentina P. Coordinador Operaciones Wholesale Used the software for: 1-2 years ### "Buena Herramienta." July 18, 2023 5.0 Pros Me gusto porque se puede implementar tanto en android, ios y windows, sin ningun problema y es muy fluido. Cons lo unico es que me toco cambiar de celular porque la ram era de 2gb y se ponia muy lento. Review Source JB Joseph B. CEO Telecommunications Used the software for: 2+ years ### "SkySwitch Review" April 26, 2022 5.0 Pros Reliability and Ease of Use, out customers love it! Cons Looking for a better softphone and updated mobile app Reason for choosing SkySwitch Feature Functionality and the People Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.