--- title: "Wilbur Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Wilbur Software - reviews, pricing plans, popular comparisons to other Claims Processing products and more." source_url: "https://www.capterra.com/p/205684/Wilbur/" page_type: "product" language: "en" --- # Wilbur Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Wilbur ## What is Wilbur? Wilbur's award-winning SaaS platform streamlines the insurance claims process by providing greater flexibility, scalability and speed - so you can easily track progress from initial notification to final resolution. Keep all people, tasks and assignments connected in one place for every claim, ensuring a better customer experience and faster claims resolution. To visit our website, head to www.wilbur.io ## What is Wilbur used for? [Claims Processing](https://www.capterra.com/claims-processing-software/)[P&C Insurance](https://www.capterra.com/p-c-insurance-software/)[Contractor Management](https://www.capterra.com/contractor-management-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Wilbur?[Manage this product listing](https://www.g2.com/products/wilbur/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Wilbur 4.8 (4) VS. [4.9 (4,312)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price Contact vendor Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 4.8 (4,312) Value For Money 4.8 (4) Value For Money 4.7 (3,960) Customer Service 5.0 (4) Customer Service 4.7 (4,061) ## Wilbur alternatives [4.7 (484)](https://www.capterra.com/p/182990/GCPAY/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.9 (4,881)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about Wilbur Overview ### What company size and specific industries is Wilbur built for? Wilbur is designed for specialty and general property and casualty insurers, including cyber, automotive, property, and commercial lines. It also targets insurers, brokers, and third-party administrators, making it a fit for companies serving insurance operations across these sectors. Features and Usability ### What are the key features of Wilbur? Wilbur offers EDI, API access, accounting integration, and workflow automation for insurance operations. Core functionality also includes claims tracking, claims settlement, billing and invoicing, document management, real-time reporting, and alerts/notifications. Additional features cover scheduling, task management, client portal access, and third-party integrations. Integrations ### Which third-party tools and platforms does Wilbur integrate with? Wilbur connects natively to Livegenic, Xero, and Zepto. These integrations cover field documentation, accounting, and business workflow tools, giving Wilbur a focused set of third-party connections for teams that need direct links to core operational platforms. Getting Started and Support ### What training and onboarding options does Wilbur offer? Wilbur provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person and live online sessions support guided setup and instruction, webinars provide scheduled group learning, and documentation offers written material for self-paced reference and feature lookup. Getting Started and Support ### What customer support options does Wilbur offer? Wilbur provides email/help desk support, a knowledge base, and phone support. These channels give users direct contact options and self-service guidance for common questions. No reviewer feedback on support experience is available in the catalog data, so support quality, response times, and common frustrations cannot be described. ## Features AI summary Based on 447 Claims Processing reviews Capterra reviewers highlight these as the features buyers value most when choosing claims processing software: - **HIPAA Compliant** (**81%** of reviewers rated this feature as critical) - **Payment Processing** (**59%**) - **Claims Tracking** (**64%**) Wilbur includes **Payment Processing** and **Claims Tracking**, giving teams the tools to handle reimbursements and monitor claim status throughout the process. However, it does not include **HIPAA Compliant**. Instead, Wilbur offers **Document Management** (**44%**), **Billing & Invoicing** (**54%**), and **Workflow Management** (**47%**), which can still support day-to-day claims operations by organizing records, managing financial tasks, and improving process consistency, helping businesses keep claims work accurate and moving efficiently. Payment Processing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Claims Tracking 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Process of tracking new and submitted claims and the status of submitted claims Billing & Invoicing 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Workflow Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Data Import/Export 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Import and export data to and from software applications Alerts/Notifications 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Wilbur 47 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Bid Management: Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Claims Adjuster Management: Manage insurance and claims adjuster agents - Claims Settlement: Process of paying the insurance sum to the policyholder - Claims Tracking: Process of tracking new and submitted claims and the status of submitted claims - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contractor Database: Easily track all contractor information in one centralised location - Customer Management: Store and organize information about customers and previous interactions - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - EDI: Transfer of data from one computer system to another - Electronic Claims: A paperless claim form that is electronically shared - Estimating: Estimate expected cost based on various factors before a project begins - For Insurance Industry: Intended to be used by insurers - Forms Management: Store, manage and track all forms in a centralized location - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Management: Manage and track all job information and associated tasks - Multiple Projects: Ability to handle several projects simultaneously - Payment Processing: Accept, record, and reconcile financial transactions - Project Tracking: Monitor the progress of projects from start to finish - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Subcontractor Management: Track information, qualifications, and contact details of subcontractors - Supplier Management: Manage all supplier data and operations - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Team Collaboration: Allow multiple team members to edit and work on the same document - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 4.8 (4) ### Starting price Free trial not available Value for money 4.8 (4) 4.8 Based on 4 reviews ## Integrations [ Xero](https://www.capterra.com/p/120109/Xero/)[ Livegenic](https://www.capterra.com/p/231941/Livegenic/)[ Zepto](https://www.capterra.com/p/179440/Zepto/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MW Michael W. Manager, Claims Insurance ### "A great claims settlement solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 9, 2024 Overall the Wilbur system is extremely easy to use, and the Service & Help Desk teams are incredibly helpful. I would highly recommend Wilbur for claims management. Pros With guidance from the Wilbur service team, the deployment process was easy. Once configured, the day to day management is straight forward, easy to learn and understand, with a very intuitive user interface. The help desk service is second to none, sometimes responding to requests within minutes. Cons The range of bespoke reporting outputs is limited, while we can easily access an all data report and use filters, it would be nice to have an option to create bespoke reports for reports we regularly use. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CH Craig H. Head of Alternative Risk Management Services Insurance ### "Support End to End" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 24, 2024 Very pleased with the overall experience from establishment to development to maturity. Would recommend Wilbur to others in a heartbeat. Pros The support from the Wilbur team from the very first contact through to mature usage has been attentive, supportive and responsive. We were a start-up venture that didn't have volume to support and Wilbur's approach was to view us as a long-term client and help us through short-term issues to get there. Cons The flexibility around reporting has provided some challenges. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MP Michael P. Head of Claims Insurance ### "Awesome system and great service thus far" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 23, 2024 Good service thus far with implementation process. Wilbur service team has impressed me with their depth of knowledge and professionalism. They have taken the time to understand our needs and provided a tailored solution. We are currently on track to operationalize the system before its due date. Pros Very intuitive and easy system to use, adaptable and extremely easy to configure. Supported by highly experienced support team. Wilbur is able to execute and deliver every part I needed from a claims management perspective. Cons Difficult to come up with a dislike. Perhaps only gripe is straight out of the box system is predominantly geared towards motor and property claims management. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LG Lincoln G. Product Manager Insurance ### "Wilbur Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2024 Pros Easy to navigate Plenty of features that improve claim management Cons Nothing, it is easy to use and navigate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.