--- title: "UX Sniff Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UX Sniff Software - reviews, pricing plans, popular comparisons to other Heatmap products and more." source_url: "https://www.capterra.com/p/205710/UX-Sniff/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # UX Sniff Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) UX Sniff ## What is UX Sniff? Improve websites’ UX by learning from real-world user behavior. UXsniff detects and reports abnormal user behavior, such as manic repeated clicks or scrolls on your website, automatically. ## What is UX Sniff used for? [Web Analytics](https://www.capterra.com/web-analytics-software/)[Heatmap](https://www.capterra.com/heatmap-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UX Sniff?[Manage this product listing](https://www.g2.com/products/ux-sniff/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UX Sniff 4.2 (12) VS. [4.7 (269)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price $9 Per Feature, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (12) Ease Of Use 4.6 (25) Value For Money 4.4 (5) Value For Money 4.6 (21) Customer Service 4.5 (6) Customer Service 4.7 (20) ## UX Sniff alternatives [Freshmarketer](https://www.capterra.com/p/226111/Freshmarketer/) [4.4 (25)](https://www.capterra.com/p/226111/Freshmarketer/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/226111/Freshmarketer/) [Hotjar](https://www.capterra.com/p/163516/Hotjar/) [4.6 (546)](https://www.capterra.com/p/163516/Hotjar/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163516/Hotjar/) Highest Rated [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) [4.8 (57)](https://www.capterra.com/p/236349/Microsoft-Clarity/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/236349/Microsoft-Clarity/) [Matomo](https://www.capterra.com/p/182627/Matomo-Analytics/) [4.7 (62)](https://www.capterra.com/p/182627/Matomo-Analytics/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182627/Matomo-Analytics/) ## FAQs about UX Sniff Overview ### Which roles and teams benefit most from UX Sniff? UX Sniff is most used by marketing, content, and social media teams that review website journeys and campaign landing pages for usability issues. Product, service, and graphic designers use it to assess interface behavior, while full-stack and OutSystems developers diagnose interaction problems and validate improvements before release. Answer based on 12 reviews Overview ### What company size and specific industries is UX Sniff built for? UX Sniff is designed for eCommerce, SaaS, online businesses, and website owners of any company size that need to review and improve website user experience. It fits organizations focused on digital products and web presence rather than a specific size segment. Features and Usability ### What are the key features of UX Sniff? UX Sniff offers website analytics and behavior tracking features including heatmaps, screen activity recording, user interaction tracking, and visitor tracking. It also includes funnel analysis, conversion tracking, customer journey mapping, real-time analytics, reporting and statistics, alerts and notifications, surveys and feedback, and data visualization. Integrations ### Which third-party tools and platforms does UX Sniff integrate with? UX Sniff integrates with 3 third-party platforms: Shopify, Wix, and WordPress. These catalog integrations cover common website and e-commerce environments, allowing UX Sniff to connect with major content management and storefront systems used to manage online experiences. Getting Started and Support ### What training and onboarding options does UX Sniff offer? UX Sniff provides documentation and videos to help teams get started. Documentation gives written reference material for setup and feature guidance, while videos offer visual walkthroughs that users can follow at their own pace. Getting Started and Support ### What customer support options does UX Sniff offer? UX Sniff provides email/help desk support and an FAQ/forum for customer assistance. The available catalog information lists these channels only, so support is centered on written help and self-service guidance. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 2,518 Heatmap reviews Capterra data shows that buyers of web analytics software rank the following features as their top priorities: - **Website Analytics** (**54%** of reviewers rated this feature as critical) - **Reporting/Analytics** (**51%**) - **Data Visualization** (**43%**) UX Sniff supports all three of the features reviewers value most: **Website Analytics**, **Reporting/Analytics**, and **Data Visualization**. Together, these capabilities help businesses track site performance, understand user behavior through clear reporting, and turn data into visual insights, allowing teams to make informed decisions and improve the digital experience. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content UX Sniff 36 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Conversion Rate Optimization: Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Funnel Analysis: Method of analysis that visualizes the series of events that lead towards a defined goal. - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Heatmaps: A visual display that uses a color spectrum to show how visitors interact with areas of a web page - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Referral Tracking: Log and store the source of contacts/leads - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Activity Recording: Capture what is happening on a computer screen - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Time on Site Tracking: Track the amount of time users spend on websites - User Interaction Tracking: Monitor user activity through engagement methods - Visitor Tracking: Track visitors and purpose of visits - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Visualization: Graphical representation of data or processes - Web Traffic Reporting: Collect and analyze traffic data about website visitors - Website Analytics: Track and analyze information regarding website visitors - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 3.7 (12) 3.7 Based on 12 reviews ## Pricing Value for money 4.4 (5) Free Trial Free Version Basic $9.00 Per Feature,Per Month Value for money 4.4 (5) 4.4 Based on 5 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Shopify](https://www.capterra.com/p/83891/Shopify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (6) 4.5 Based on 6 reviews ## User reviews Overall rating 4.2 Based on 12 reviews Filter by rating Counts reflect reviews available in this feed. 5(2) 4(10) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful GD Graphic Designer Graphic Designer Used the software for: I used a free trial ### "Definitely a rising softtware" 4.0 July 24, 2020 Overall the experience was very good. The software still cares for some fine tunning but it's definitely a great bet. The features are very helpful and insightful. Pros What I liked the most was the "user section playback" feature. I find it extremely helpful and disruptive. Cons What I liked the least was the heat maps. I find them a bit confusing when it comes to navegation. I think the user experience could benefit of some fine tunning. PD Product Designer Product Designer Used the software for: I used a free trial ### "Pretty good for a newcomer!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 6, 2020 Overall it's a good software, and one that I will consider instead of Hotjar in the near future, for sure! Pros UX Sniff appears to be a new competitor to Hotjar, and its features seem to compete rather well with this competitor. Cons While the interface itself is clean and rather soothing, the typographical choices are not the best in terms of UX and legibility, which hinders usage. SC Senior Content Marketing Manager Senior Content Marketing Manager Used the software for: Less than 1 year ### "Surprising "newcomer" in UX tracking" 4.0 July 8, 2020 UX Sniff provides an intuitive way of tracking website users' experience and being notified about abnormal behavior. Pros Although I hadn't heard about UX Sniff before, I was surprised by how easy and intuitive the tool is. It offers several features that fulfill the most basic needs in terms of UX tracking. Cons Considering that the tool itself is not extremely recent, I was disappointed not to find some more advanced features that most well-established tools have. PF Programador Full-stack PHP Programador Full-stack PHP Used the software for: Less than 1 year ### "Essential help to improve your website" 4.0 July 5, 2021 I use this tool on a daily basis to analyze possible problems in the platform I develop. I have done the implementation and follow up. Pros It has a simple implementation that anyone with minimal knowledge can carry out. Once integrated, it is very easy to see the results of the recordings and to analyze the user's behavior. It is very useful to identify problems and possible solutions. Cons The free features are very limited, but the biggest problem I see is that the heatmaps does not work very well with SPA pages. CM Creative Marketing Manager Creative Marketing Manager Used the software for: Less than 1 year ### "UX reporting for everyone" 4.0 July 23, 2020 I mainly use UX Sniff for heatmaps and reporting UX issues to management. Pros To this day I am yet to find other UX software that present reports as brilliantly as UX Sniff. They use a top-down approach that works very well, with high-level insights that are useful for management and fine-grained details that allow technical follow-through. Cons I personally haven't found any cons in using UX Sniff. It has consistently delievered what I was looking for. MA Manager Manager Used the software for: Less than 1 year ### "Good for online business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 15, 2021 Overall it's a good tools especially for business. Pros I am using the Growth plan. Initially I was very impressed by the unlimited heatmaps and sessions playbacks. But soon I am getting bored looking at hundreds of playback a week, frankly you don't really need to look at every single one of them. I mainly use the user journey now to have a quick overview about what my users had done. Cons It doesn't has scroll depth and conversion tracking when I signed up few months ago. Surprisingly now they have both scroll depth and conversion tracking, so I don't have much complaints about the overall functionality now. SM Social Media Specialist Social Media Specialist Used the software for: Less than 1 year ### "Good take on UX tracking" 4.0 August 18, 2020 I have used UX Sniff to check heatmaps and recordings of user sessions. Pros UX Sniff is one of the few UX tracking platforms I found that has a very intuitive web app. Getting started was very easy and information is displayed in a manner that is easy to understand. Cons I haven't used this tool for anything other than basic features (heatmaps and recordings). It fulfilled that purpose well. I believe it only lacks some more in-depth features. SD Service Designer Service Designer Used the software for: Less than 1 year ### "The underdog catching up to the big players" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 10, 2020 Overall it's a good software, and one that I will be keeping an eye on for the future, but for now it needs to grow. Pros It's a really great alternative to hotjar, with a lot of potential. Cons Because it's a relatively new software, it's still missing the maturity that other players have brought to the market. BD Business Development Business Development Used the software for: Less than 1 year ### "Lot of potential" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 13, 2020 Pros I loved the fact that this software has a lot of interesting and innovative features, competing with others software that operate in the same area but with much economic pricing! It has a lot of potential Cons There is still room for improvement, it's not that intuitive MM Marketing manager Marketing manager Used the software for: Less than 1 year ### "UX tracking made easy" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 12, 2021 Very helpful in UX tracking, fulfilled the purposes. Pros Heatmaps and recordings of user sessions are very useful Cons Lack of features is a bit of an issue, in the basic features it's pretty good though [View all Reviews](https://www.capterra.com/p/205710/UX-Sniff/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.