# UX Sniff Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is UX Sniff the right Web Analytics solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/205710/UX-Sniff/reviews --- UX Sniff 4.2 (12) [View alternatives](https://www.capterra.com/p/205710/UX-Sniff/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of UX Sniff Ease of use 4.6 Customer Service 4.5 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Madalena T. Graphic Designer Graphic Design Used the software for: I used a free trial ### "Definitely a rising softtware" July 16, 2020 4.0 Overall the experience was very good. The software still cares for some fine tunning but it's definitely a great bet. The features are very helpful and insightful. Pros What I liked the most was the "user section playback" feature. I find it extremely helpful and disruptive. Cons What I liked the least was the heat maps. I find them a bit confusing when it comes to navegation. I think the user experience could benefit of some fine tunning. Review Source Response from UX Sniff January 14, 2021 Hi Madalena, Thanks for your feedback on the heatmaps. We have released a new version of heatmap with better navigation. VR Verified Reviewer Product Designer Information Technology and Services Used the software for: I used a free trial ### "Pretty good for a newcomer!" July 4, 2020 4.0 Overall it's a good software, and one that I will consider instead of Hotjar in the near future, for sure! Pros UX Sniff appears to be a new competitor to Hotjar, and its features seem to compete rather well with this competitor. Cons While the interface itself is clean and rather soothing, the typographical choices are not the best in terms of UX and legibility, which hinders usage. Switched from [Hotjar](https://www.capterra.com/p/163516/Hotjar/) I wanted to see other alternatives that could offer better functionality. Review Source VR Verified Reviewer Senior Content Marketing Manager Information Technology and Services Used the software for: Less than 6 months ### "Surprising "newcomer" in UX tracking" July 7, 2020 4.0 UX Sniff provides an intuitive way of tracking website users' experience and being notified about abnormal behavior. Pros Although I hadn't heard about UX Sniff before, I was surprised by how easy and intuitive the tool is. It offers several features that fulfill the most basic needs in terms of UX tracking. Cons Considering that the tool itself is not extremely recent, I was disappointed not to find some more advanced features that most well-established tools have. Review Source Response from UX Sniff July 8, 2020 Thanks for the feedback. We are working on some new features and will be available in the production soon. Stay tuned. VR Verified Reviewer Programador Full-stack PHP Internet Used the software for: Less than 6 months ### "Essential help to improve your website" June 29, 2021 4.0 I use this tool on a daily basis to analyze possible problems in the platform I develop. I have done the implementation and follow up. Pros It has a simple implementation that anyone with minimal knowledge can carry out. Once integrated, it is very easy to see the results of the recordings and to analyze the user's behavior. It is very useful to identify problems and possible solutions. Cons The free features are very limited, but the biggest problem I see is that the heatmaps does not work very well with SPA pages. Review Source Response from UX Sniff July 5, 2021 Thank you for the review. Do you mind to share with us regarding your website? We would love to look into the heatmaps issues on SPA page as shared. VR Verified Reviewer Creative Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "UX reporting for everyone" July 20, 2020 4.0 I mainly use UX Sniff for heatmaps and reporting UX issues to management. Pros To this day I am yet to find other UX software that present reports as brilliantly as UX Sniff. They use a top-down approach that works very well, with high-level insights that are useful for management and fine-grained details that allow technical follow-through. Cons I personally haven't found any cons in using UX Sniff. It has consistently delievered what I was looking for. Review Source JT Jason T. Manager Food & Beverages Used the software for: Less than 6 months ### "Good for online business" January 14, 2021 5.0 Overall it's a good tools especially for business. Pros I am using the Growth plan. Initially I was very impressed by the unlimited heatmaps and sessions playbacks. But soon I am getting bored looking at hundreds of playback a week, frankly you don't really need to look at every single one of them. I mainly use the user journey now to have a quick overview about what my users had done. Cons It doesn't has scroll depth and conversion tracking when I signed up few months ago. Surprisingly now they have both scroll depth and conversion tracking, so I don't have much complaints about the overall functionality now. Review Source VR Verified Reviewer Social Media Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Good take on UX tracking" August 10, 2020 4.0 I have used UX Sniff to check heatmaps and recordings of user sessions. Pros UX Sniff is one of the few UX tracking platforms I found that has a very intuitive web app. Getting started was very easy and information is displayed in a manner that is easy to understand. Cons I haven't used this tool for anything other than basic features (heatmaps and recordings). It fulfilled that purpose well. I believe it only lacks some more in-depth features. Review Source Response from UX Sniff September 8, 2020 Thanks for the review, we have recently released more features such as: add-on domains, user journey and conversion tracking. Stay tuned! VR Verified Reviewer Service Designer Information Technology and Services Used the software for: Less than 6 months ### "The underdog catching up to the big players" July 7, 2020 4.0 Overall it's a good software, and one that I will be keeping an eye on for the future, but for now it needs to grow. Pros It's a really great alternative to hotjar, with a lot of potential. Cons Because it's a relatively new software, it's still missing the maturity that other players have brought to the market. Review Source Response from UX Sniff November 25, 2020 Hi, thanks for the review, we have released a bunch of new features now such as user journey, conversion and segments. May I know your company name? perhaps I can show you testimonial on uxsniff homepage? VR Verified Reviewer Business Development Information Technology and Services Used the software for: Less than 6 months ### "Lot of potential" July 8, 2020 4.0 Pros I loved the fact that this software has a lot of interesting and innovative features, competing with others software that operate in the same area but with much economic pricing! It has a lot of potential Cons There is still room for improvement, it's not that intuitive Review Source VR Verified Reviewer Marketing manager Security and Investigations Used the software for: Less than 6 months ### "UX tracking made easy" January 11, 2021 4.0 Very helpful in UX tracking, fulfilled the purposes. Pros Heatmaps and recordings of user sessions are very useful Cons Lack of features is a bit of an issue, in the basic features it's pretty good though Review Source VR Verified Reviewer Outsystems Developer Computer Software Used the software for: Less than 6 months ### "Easy tool to measuse user experience and improve user retention" August 10, 2020 4.0 Pros It is a simple to use tool that makes user experience analysies faster than some of it's competitors. Also, the IT department has it's job facilitated with the real time monotoring of unusual user behaviour. This was, they can focus on feature improvement, instead of answering customer support emails. Cons Pricing is a factor, as the software is relatively simple, and there are not a lot of features. This should improve over time, but, right now, is not enough to switch from other competitors. Review Source Response from UX Sniff August 20, 2020 Hi, thanks for the review. You are right that we need to provide more features in order to compete with other solutions out there. We have released a new feature "User Journey" last week and going to release more features soon such as conversion tracking, add-on domains and Uptime Monitoring. PD Phap D. Author Information Technology and Services Used the software for: 6-12 months ### "Great and useful service" January 14, 2021 5.0 Pros \- Realtime monitoring user behaviour - Heatmap and abnormal click detection Cons \- Website Archive is limited for free account Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.