# Resolve Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Resolve Software - reviews, pricing plans, popular comparisons to other Issue Tracking products and more.

Source: https://www.capterra.com/p/205736/Resolve

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# 

 Resolve Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on January 10, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Resolve

## What is Resolve?

Resolve from Optegrity Solutions empowers your team to turn manufacturing issues into opportunities for continuous improvement. Resolve guides users from issue capture, to containment, to root cause analysis, to solution creation and implementation. Intuitive interfaces gives users the information they need to make informed decisions. Metrics let your organization track it's progress towards operational excellence.

## What is Resolve used for?

[Issue Tracking](https://www.capterra.com/issue-tracking-software/)

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$500

Per User, Per Month

Free trial  
not available

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Do you work for Resolve?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.OptegritySolutions.com&name=Resolve)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Resolve

5.0 (4)

VS.

[4.4 (15,308)](https://www.capterra.com/p/19319/JIRA/reviews/)

Starting Price

$500

Per User, Per Month

Starting Price

$7.91

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (4)

Ease Of Use

4.1 (14,351)

Value For Money

5.0 (3)

Value For Money

4.3 (9,759)

Customer Service

5.0 (4)

Customer Service

4.2 (9,515)

## Resolve alternatives

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.5 (855)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/)

Starting price

$4.00

Per User, Per Month

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Escalation

System alerts about the need to escalate an issue or request

Assignment Management

Assign issues and tasks based on availability or required skills

Dashboard

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Issue Auditing

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Issue Management

Identify and respond to unexpected problems or failures (ie. "negative events")

Issue Scheduling

Schedule and assign issue completion dates and/or times

Resolve 12 features

System alerts about the need to escalate an issue or request

Assign issues and tasks based on availability or required skills

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Identify and respond to unexpected problems or failures (ie. "negative events")

Schedule and assign issue completion dates and/or times

Record and follow the progress of every issue

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Plan and coordinate all the resources, costs and time needed to execute assignments

Set an issue to repeat

Create, manage and track all task activities and progression

Track, manage, or resolve user requests and IT incidents/issues

Features

4.8 (4)

4.8

Based on 4 reviews

## Pricing

Value for money

5.0 (3)

Basic

$500.00

Per User,Per Month

Value for money

5.0 (3)

5.0

Based on 3 reviews

## Support, customer service and training options

Customer Service

5.0 (4)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (4)

5.0

Based on 4 reviews

## User reviews

Overall rating

5.0

Based on 4 reviews

Filter by rating

5(4)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

HV

Hessamedin V.

Dir of Ops

Management Consulting

### "Build the problem solving culture "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 11, 2020

Pros

The continuous improvement and problem solving is a big need in our organizations and Resolve gives us the process and the framework

Cons

It takes some time to learn how to effectively maneuver through the software

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AZ

Aidin Z.

Manufacturing Engineer

Electrical/Electronic Manufacturing

### "IMS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 5, 2020

Pros

It has made it easy for me to follow up with issue/solution owners to make sure that issues get resolved and solutions are implemented.

Cons

I have been using IMS for more than 6 months and any time I have had any problems, I have communicated with their customer support and get fix that issue ASAP.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 13, 2020

Thanks for the 5 stars! We built this tool because we believe that companies need a solid platform to manage their problem solving efforts. Keep up the great work!

FH

Forrest H.

SCM

Electrical/Electronic Manufacturing

### "Software that requires you to take issues all the way to resolution"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

August 3, 2020

Pros

This software is great in the fact that requires all the steps to be completed so very thorough and detailed solutions are generated and recorded.

Cons

The cues to move on to the next step are not always intuitive but after a few trips through the process it is manageable.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 11, 2020

Thanks so much for the review! We appreciate feedback and are constantly looking for ways to improve our processes. We'll definitely be keeping this information in mine as we continue to develop this tool. Thanks so much again!

NC

Nicholas C.

General Manager

Electrical/Electronic Manufacturing

### "Issue Management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 24, 2020

Overall I am very happy with the software. I am able to easily see what is happening with problems within our company and see that they get resolved.

Pros

It has allowed our company to bring all issues / problems into one system that all key team members are able to use. We are actively working to solve our businesses most important problems.

Cons

Any time we have had an issue or improvement we have been able to work with the developer to make improvements.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 25, 2020

Hey Nicholas, thanks so much for the 5 stars! We appreciate it so much! -Josh

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