--- title: "Resolve Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Resolve Software - reviews, pricing plans, popular comparisons to other Issue Tracking products and more." source_url: "https://www.capterra.com/p/205736/Resolve/" page_type: "product" language: "en" --- # Resolve Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Resolve ## What is Resolve? Resolve from Optegrity Solutions empowers your team to turn manufacturing issues into opportunities for continuous improvement. Resolve guides users from issue capture, to containment, to root cause analysis, to solution creation and implementation. Intuitive interfaces gives users the information they need to make informed decisions. Metrics let your organization track it's progress towards operational excellence. ## What is Resolve used for? [Issue Tracking](https://www.capterra.com/issue-tracking-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $500 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Resolve?[Manage this product listing](https://www.g2.com/products/open-declare-resolve/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Resolve 5.0 (4) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $500 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4) Ease Of Use 4.6 (14,532) Value For Money 5.0 (3) Value For Money 4.6 (9,923) Customer Service 5.0 (4) Customer Service 4.7 (9,679) ## Resolve alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about Resolve Overview ### What company size and specific industries is Resolve built for? Resolve is designed for manufacturers of all sizes that are committed to operational and quality excellence through continuous improvement techniques. It fits manufacturing organizations that need support for process improvement, quality management, and ongoing operational performance across production environments. Features and Usability ### What are the key features of Resolve? Resolve offers issue management and issue tracking, supported by ticket management, task management, and assignment management. It also includes alerts and escalation, issue scheduling, recurring issues, issue auditing, a dashboard, knowledge base management, and project management for organizing and monitoring work across teams. Getting Started and Support ### What training and onboarding options does Resolve offer? Resolve provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote learning, webinars cover broader topic sessions, and documentation gives written reference material for self-paced review. Getting Started and Support ### What customer support options does Resolve offer? Resolve provides chat support for customer assistance. Support interactions are handled through this channel, giving users a direct way to ask questions and get help. No reviewer feedback about response speed, helpfulness, or common support issues is available for Resolve. ## Features AI summary Based on 2,478 Issue Tracking reviews Capterra reviewers highlight these features as the top priorities when choosing issue tracking software: - **Ticket Management** (**58%** of reviewers rated this feature as critical) - **Support Ticket Management** (**57%**) - **Task Progress Tracking** (**53%**) Resolve includes **Ticket Management**, which gives teams a central way to log, organize, and track issues from start to finish. However, it does not include **Support Ticket Management** or **Task Progress Tracking**. Its support for **Ticket Management** helps businesses maintain visibility into incoming issues, assign work clearly, and keep resolution efforts moving efficiently. Alerts/Escalation System alerts about the need to escalate an issue or request Assignment Management Assign issues and tasks based on availability or required skills Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Issue Auditing Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Issue Scheduling Schedule and assign issue completion dates and/or times Resolve 12 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Assignment Management: Assign issues and tasks based on availability or required skills - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Scheduling: Schedule and assign issue completion dates and/or times - Issue Tracking: Record and follow the progress of every issue - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Recurring Issues: Set an issue to repeat - Task Management: Create, manage and track all task activities and progression - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 5.0 (3) Basic $500.00 Per User,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent HV Hessamedin V. Dir of Ops Management Consulting ### "Build the problem solving culture " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2020 Pros The continuous improvement and problem solving is a big need in our organizations and Resolve gives us the process and the framework Cons It takes some time to learn how to effectively maneuver through the software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AZ Aidin Z. Manufacturing Engineer Electrical/Electronic Manufacturing ### "IMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2020 Pros It has made it easy for me to follow up with issue/solution owners to make sure that issues get resolved and solutions are implemented. Cons I have been using IMS for more than 6 months and any time I have had any problems, I have communicated with their customer support and get fix that issue ASAP. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 13, 2020 Thanks for the 5 stars! We built this tool because we believe that companies need a solid platform to manage their problem solving efforts. Keep up the great work! FH Forrest H. SCM Electrical/Electronic Manufacturing ### "Software that requires you to take issues all the way to resolution" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 3, 2020 Pros This software is great in the fact that requires all the steps to be completed so very thorough and detailed solutions are generated and recorded. Cons The cues to move on to the next step are not always intuitive but after a few trips through the process it is manageable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 11, 2020 Thanks so much for the review! We appreciate feedback and are constantly looking for ways to improve our processes. We'll definitely be keeping this information in mine as we continue to develop this tool. Thanks so much again! NC Nicholas C. General Manager Electrical/Electronic Manufacturing ### "Issue Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2020 Overall I am very happy with the software. I am able to easily see what is happening with problems within our company and see that they get resolved. Pros It has allowed our company to bring all issues / problems into one system that all key team members are able to use. We are actively working to solve our businesses most important problems. Cons Any time we have had an issue or improvement we have been able to work with the developer to make improvements. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 25, 2020 Hey Nicholas, thanks so much for the 5 stars! We appreciate it so much! -Josh ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.