# Resolve Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Resolve Software - reviews, pricing plans, popular comparisons to other Issue Tracking products and more. Source: https://www.capterra.com/p/205736/Resolve/pricing --- # Resolve Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on January 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Resolve ## What is Resolve? Resolve from Optegrity Solutions empowers your team to turn manufacturing issues into opportunities for continuous improvement. Resolve guides users from issue capture, to containment, to root cause analysis, to solution creation and implementation. Intuitive interfaces gives users the information they need to make informed decisions. Metrics let your organization track it's progress towards operational excellence. ## What is Resolve used for? [Issue Tracking](https://www.capterra.com/issue-tracking-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $500 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Resolve?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.OptegritySolutions.com&name=Resolve) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Resolve 5.0 (4) VS. [4.4 (15,309)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting Price $500 Per User, Per Month Starting Price $7.91 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4) Ease Of Use 4.1 (14,352) Value For Money 5.0 (3) Value For Money 4.3 (9,760) Customer Service 5.0 (4) Customer Service 4.2 (9,516) ## Resolve alternatives [4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.5 (855)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Starting price $4.00 Per User, Per Month [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation System alerts about the need to escalate an issue or request Assignment Management Assign issues and tasks based on availability or required skills Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Issue Auditing Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Issue Management Identify and respond to unexpected problems or failures (ie. "negative events") Issue Scheduling Schedule and assign issue completion dates and/or times Resolve 12 features System alerts about the need to escalate an issue or request Assign issues and tasks based on availability or required skills Assembly of graphs and charts for visualizing and tracking statistics/metrics Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Plan and coordinate all the resources, costs and time needed to execute assignments Set an issue to repeat Create, manage and track all task activities and progression Track, manage, or resolve user requests and IT incidents/issues Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 5.0 (3) Basic $500.00 Per User,Per Month Value for money 5.0 (3) 5.0 Based on 3 reviews ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent HV Hessamedin V. Dir of Ops Management Consulting ### "Build the problem solving culture " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2020 Pros The continuous improvement and problem solving is a big need in our organizations and Resolve gives us the process and the framework Cons It takes some time to learn how to effectively maneuver through the software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AZ Aidin Z. Manufacturing Engineer Electrical/Electronic Manufacturing ### "IMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2020 Pros It has made it easy for me to follow up with issue/solution owners to make sure that issues get resolved and solutions are implemented. Cons I have been using IMS for more than 6 months and any time I have had any problems, I have communicated with their customer support and get fix that issue ASAP. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 13, 2020 Thanks for the 5 stars! We built this tool because we believe that companies need a solid platform to manage their problem solving efforts. Keep up the great work! FH Forrest H. SCM Electrical/Electronic Manufacturing ### "Software that requires you to take issues all the way to resolution" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 3, 2020 Pros This software is great in the fact that requires all the steps to be completed so very thorough and detailed solutions are generated and recorded. Cons The cues to move on to the next step are not always intuitive but after a few trips through the process it is manageable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 11, 2020 Thanks so much for the review! We appreciate feedback and are constantly looking for ways to improve our processes. We'll definitely be keeping this information in mine as we continue to develop this tool. Thanks so much again! NC Nicholas C. General Manager Electrical/Electronic Manufacturing ### "Issue Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2020 Overall I am very happy with the software. I am able to easily see what is happening with problems within our company and see that they get resolved. Pros It has allowed our company to bring all issues / problems into one system that all key team members are able to use. We are actively working to solve our businesses most important problems. Cons Any time we have had an issue or improvement we have been able to work with the developer to make improvements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 25, 2020 Hey Nicholas, thanks so much for the 5 stars! We appreciate it so much! -Josh Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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