# Villo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Villo the right Visitor Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/205747/Villo/reviews --- Villo 4.7 (11) [View alternatives](https://www.capterra.com/p/205747/Villo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Villo Ease of use 4.7 Customer Service 4.6 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Macallum B. Logistics Manager Food Production Used the software for: 2+ years ### "Great software " August 13, 2020 5.0 Villo is a great system and is easy to use. Highly recommended Pros We love using Villo as it makes checking in visitors to both our sites so easy. It has made our whole sign-in process simpler and more interactive for visitors. The app interface is tidy and user friendly. The report functionality is also very helpful when we need to trace back visitors and contact details Cons Receving a reset password email can be slow Review Source Response from Villo October 28, 2020 Hi Mac, Thanks for sharing your feedback, it's awesome to know that we have been able to help simplify your sign-in process! We look forward to hearing more from you soon. Kind regards, Alex and the Villo Team. FB Francois B. IT Manager Marketing and Advertising Used the software for: 1-2 years ### "Perfect fit" May 2, 2021 5.0 Pros Easy to use and administer, user friendly interface. Very good support team, responsive and professional. Cons There's always room for improvement and the team is very open to suggestions. Switched from [SwipedOn](https://www.capterra.com/p/134219/SwipedOn/) Price! Review Source Response from Villo May 24, 2021 Hi Francois, Thank you for sharing your feedback. We have really enjoyed working with you and we look forward to hearing more about your experience with Villo! Kind regards, Alex and the Villo Team. DM Daniel M. Senior Youth Pastor Religious Institutions Used the software for: Less than 6 months ### "Villo for churches and youth groups" August 13, 2020 4.0 To date I am unsatisifed with Villo and I do not think it is worth what we are paying. It has not solved any problems, rather it has caused several. We will continue to trial Villo for another month or so, but unless our concerns are addressed we will not continue with this product. There are simpler and cheaper products available that work without complication. Pros I like how it is designed to be a contactless system that allows multiple ways for a person to sign in. Cons The setup for the user (the app) is overly complicated and most people just find the instructions vague and too difficult to follow, so they end up not doing it at all and they just manually sign in, which defeats the purpose for the software. The app seems to only work on selected phones. The data it collects is hard to colate for useful analytics. It has been hard to get the customer service we have been looking for and customizations to the product that have been promised but have not been delivered. Reason for choosing Villo Because they promised a customizable experience, which has not yet happened. Review Source Response from Villo October 27, 2020 Hi Daniel, Thanks for taking the time to share your review. At Villo, we aim to ensure that all of our customers are beyond satisfied with our system; so we're genuinely sorry that your experience with Villo didn't meet your expectations. Since you shared your feedback, our team has worked hard to address a number of your concerns. Specifically, we have released our 'Visitor Offers' update which allows for a more customisable sign-in experience, as well as simplifying the sign-up journey and creating better customer support processes. Although Villo didn't work out for you, we thank you and value your feedback and have taken it on board so that we can improve our software for future customers. We are glad we were able to come up with a resolution and we wish you all the best for the future! Kind regards, Alex and the Villo Team. CB Charlie B. Front of House Education Management Used the software for: 6-12 months ### "Great software, and great team" April 22, 2021 4.0 Great! \[SENSITIVE CONTENT HIDDEN\] was a great help in fixing the issues I was having in setting up the app initially, and super easy to communicate with Pros The software is easy to use and follow, and gives good insights into visitors who are coming and going from our business. It is also handy that it notifies the particular staff member that they are here to see. Cons Was quite difficult to set-up initially, but this was due to an error on our end, not part of the Villo system Review Source Response from Villo May 23, 2021 Hi Charlie, We really appreciate the feedback! We're glad we were able to help get you set up and improve your sign-in experience. Kind regards, Alex and the Villo Team. MB Maatee B. Director Hospital & Health Care Used the software for: I used a free trial ### "Good value for money " September 10, 2020 5.0 I think it helped improved the business in terms of technology Pros The software let’s me know when a staff comes to work and when they finish work Cons Some staff feel lazy to sign in and forget to do so. Reason for choosing Villo I think Villo is unique Review Source Response from Villo October 28, 2020 Hi Maate, Thank you for your feedback, we're glad we were able to help improve your sign-in experience at Earlybird Care! Kind regards, Alex and the Villo Team. MP Max P. Sys Admin Information Technology and Services Used the software for: Less than 6 months ### "Villo at PT" March 1, 2021 5.0 Really good! Pros Easy to use, simple, does what it was designed to do Cons Some bugs in the iOS app but that will probably improve over time Review Source Response from Villo May 23, 2021 Hi Max, Thank you for sharing your feedback! We look forward to hearing more about your experience soon. Kind regards, Alex and the Villo Team. Lisa S. CSR Building Materials Used the software for: I used a free trial ### "Convenient Tool" June 30, 2021 5.0 Pros It’s great that it allows you to keep a record of contacts and perform contact tracing. Cons I cannot think of anything that I don’t like about this software. Review Source PD Paul D. Chief Go Getter Non-Profit Organization Management Used the software for: I used a free trial ### "The buzz of our working bees!" October 19, 2020 4.0 Pros The Villo software was really easy to setup thanks to the customer support we received. For the Oke Charity Working Bees we were previously using paper and pen to track our volunteers. Now we have a much more sophisticated system which not only looks great and professional, but easily helps us to track volunteers on site, which is even more important these days. Cons It would be awesome to be able to access the app without wifi, someway of working offline, as quite often we work at schools with little wifi access or is in a space within the school with no wifi. Review Source Response from Villo October 27, 2020 Hi Paul, Thanks for sharing your feedback with us! We're so glad that we have been able to help improve your sign-in process. We look forward to hearing more about your upcoming Working Bees soon! Kind regards, Alex and the Villo Team. PH Petrina H. Product Manager Information Technology and Services Used the software for: Less than 6 months ### "1st time using Villo" May 6, 2021 5.0 Pros It was all very straightforward to use, no complaints. I liked the email notification I got that also reminded me to sign out. Cons I only had anxiety about my photo because the office lighting was severe but then the pic came out black and white, so maybe the photo could reflect the print out and I'd be less stressed. Review Source Response from Villo May 23, 2021 Hi Petrina, Thank you for sharing your feedback! Kind regards, Alex and the Villo Team. DM Donna M. Test Analyst Information Technology and Services Used the software for: Less than 6 months ### "Villo" March 8, 2021 5.0 Pros Easy to use, a great way to be able to sign in for visitors especially somewhere without a reception Cons some colleagues have found some minor bugs in iOS app which I'm sure may already be fixed Review Source Response from Villo May 23, 2021 Hi Donna, Thanks for sharing your feedback! We look forward to hearing more about your experience soon. Kind regards, Alex and the Villo Team. ZZ Zanda Z. Software developer Information Technology and Services Used the software for: Less than 6 months ### "Easy to use" March 16, 2021 5.0 Pros It was very easy to use, it's much more modern than paper logging system Cons Photos of the people signing in are quite horrible quality Review Source Response from Villo May 23, 2021 Hi Zanda, Thanks for sharing your feedback. We're glad we were able to help you modernise your sign-in experience! Kind regards, Alex and the Villo Team. Similar Products Featured