Who Uses This Software?

The core of our target audience is independent dealerships with an interest in Buy Here Pay here or other in-house financing programs. However, our product is also ideal for franchise dealerships.


Average Ratings

15 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $595.00/one-time
  • Free Version
    Yes
  • Free Demo
  • Deployment
    Installed - Windows
  • Training
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • AutoManager
  • www.automanager.com
  • Founded 1987
  • United States

About DeskManager

We believe value, innovation, and customer service are the key to helping our dealers succeed. With DeskManager (DMS), WebManager (Web), and Automotive CRM, we are always striving for excellence. AutoManager, Inc. has spent over 30 years developing scale able software and technology that is simple to use, feature loaded, and ideal for any dealer, of any size. Let us exceed your expectations and help you grow your business.


DeskManager Features

  • Accounting
  • Buy-Here-Pay-Here
  • Collections Management
  • Customer Database
  • F&I Management
  • Financing Management
  • Form Printing
  • Inventory Management
  • Lease Management
  • New Car Lot
  • Online Inventory
  • Parts Management
  • Sales Management
  • Service Department
  • Used Car Lot

DeskManager Reviews Recently Reviewed!


It got the job done.

Feb 02, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: The ability to have the inventory of two car lots all in the same system; allowing is to view any vehicle's info that the company owned

Cons: Customer service is terrible. It's hard to understand, and they were always annoyed that you even called them.

Vendor Response

by AutoManager on February 16, 2018

Hi Nicole, we really appreciate your feedback. We would like to learn more about your experience. It's always our goal to create customer satisfaction and are not happy that didn't occur here. In order to get a better understanding and rectify this, please call your sales rep at 800-300-2808 ext 103. Thank you.

Lots of glitches; problems with printing forms all the time. you must call them to update

Dec 05, 2017
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Easy to use, sorts inventory well. going back to do reports or print history of inventory is good. Keeps a good record.

Cons: Printing is off quite often. Have to pay for updates often, anytime you need anything they want money to help you. Also cannot look up any info from another computer unless you pay to have it installed there also. Not convenient.

Overall: only the printing forms and loading inventory to other sites from them.

Vendor Response

by AutoManager on August 24, 2018

We hear you and welcome your feedback. Please give us the opportunity to see how we can make this better. We offer a huge assortment of forms from plain paper to ePay forms. We know how difficult a dot-matrix printer can be. All our staff are onsite and are working diligently and with urgency to make our customer's experience a good one.

Simplified, one stop resource! If you need it they have it all under one roof.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: finger tip control with everything you could and do need. Compliance, forms, DMS, CRM, WEBSITE,.. Literally why you are on the move ,it is with you.

Cons: There is nothing that I can say is or would be a con at this time. The company performs as

Vendor Response

by AutoManager on February 16, 2018

Thank you for your enthusiastic review Derek. We care about our customers and keeping the software ready to meet existing and new challenges. Thanks again!

Disappointed

Jul 10, 2014
1/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: Desk manager has been a disappointment to us, we purchased the program to replace our existing software, (which we loved, but they didn't handle leasing). They promised us that they could handle all of our needs, but it took them 2 weeks to get us the plain paper leasing forms onto our software, (paperwork they should have already had because they work with our leasing company already) it took 2 days shy of 1 month to get our MA plain paper forms onto our software, ( they tried to tell us that their other MA dealers only use per-printed forms) . When we asked for our money back after not being able to use the program for the first 2 weeks, we were told that all sales were final and we would not get a refund, and it still took them an additional 2 weeks to set us up to do a simple plain paper form purchase and sales for MA. They will be happy to enter any forms you send them in PDF form, just not until they get to it.

It is a shame because the program has the potential to be good, it is just backed by a poor system of support. When you call them for support, you get an animated message that they will call you back in the order your call was received. This is not helpful if you are new to the system and have a customer sitting there waiting for you to figure out how to input something into the program.

Vendor Response

by AutoManager on August 13, 2018

Hi Missy, thank you for your feedback. Feedback is always helpful. We also can appreciate that just because all the forms requested were available, that shifting software versions, though slight, involves change. Please reach out to your account executive for any additional assistance.

Easy to use

Jan 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy

Cons: not as custom as I would like

Overall: We have been using DeskManager for years. It is simple and easy to use. It does everything a small dealership needs to do.

Vendor Response

by AutoManager on August 24, 2018

AutoManager works hard to make things as easy as possible for our customers so they can focus on their customers. Thank you for taking the time to share positive feedback with us!

Best "Cloud like" option for small, mobile flexible dealer. The tech support has never let us down!

Nov 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The mobility through hosting. We have Mac and PC users and can even use it on an IPAD with remote desktop. Online training was great and we were up and running very quickly. Push to Craigslist, scan the inventory and a very affordable price. Text to pay has helped us have 100% customer payments so far.

Cons: I have asked for scheduling communications for payment reminders. I would like to edit the texts with ProPay and create batched texts and emails to remind people to pay. Only feature request I have had.

Overall: Mobil capability to work deals anywhere.

Vendor Response

by AutoManager on November 29, 2017

Hi Shannon! Thank you for taking the time to leave us this review. We appreciate your feedback and strive every day to have our customers be as satisfied with their experience as you are with yours.

Searched and demoed over 12 programs 1st- GREAT software

Feb 12, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I went with DeskManager in 2008 after testing 12 other programs. I really hated leaving Tracker, but no longer having support left our business vulnerable to crashing (which it did) and unable to collect payments. I made the right choice!

DeskManager has been so supportive in making my software custom built to me. EVERYONE thinks their ideas are best. DeskManager support has been able to take my ideas and build them into their product in pretty quick time.

And I have never had an issue with reaching support. Granted, there is a east coast/ west coast time zone difference, but most of the time I can plan afternoon times to use their "Chat" feature (which resolves problems 80% of the time) or request a phone call back which usually only takes less than an hour. I have never had an issue carry over to the next day.

Vendor Response

by AutoManager on August 24, 2018

Thank you for taking the time to explain your experience and letting us know it was positive! Please let us know what else we can do to be of assistance.

Software Works But Has Backend Support Problems

Mar 09, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: simple to use

Cons: backend support staff

Overall: Used it for 3 months worked as they said but when I needed backend support they never have the time to finish and wanted to just hang up on me before problem was solved and then support totally missed the minor problem and disrespected me making me go off on them so I dumped them need better backend support!!!! Do Not Recommend!!!

Vendor Response

by AutoManager on August 22, 2018

Hi John, it is unfortunate that this is your perspective, however we appreciate the information as we are always striving to do better. It may help to note that we have a dedicated staff, on-site that work hard to provide excellent tech support. If you have any questions, you can always refer to our knowledgebase: https://help.automanager.com/. We offer videos and a vast array of tutorials. We would love to turn this negative into a positive. Please reach out to your account executive whenever you have an opportunity. Thanks.

Fantastic!

Oct 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were new entirely to the auto business and DeskManager has been a lifesaver. From making a deal to having the correct forms or helping keep books in order to running credit applications, Deskmanager does it all! Customer support is very easy to deal with and are actually rarely needed. This software is an absolute must that I would not chose to be without. We have been in business for over 3 years now and DeskManager has been with us every step of the way. Integration is seamless. As our business has grown, DM always had the answer. The developers have thought of issues in advance. Thank you DM!

Vendor Response

by AutoManager on August 24, 2018

It is our pleasure to have been of assistance. Thanks for the positive review and time to share it. Please let us know what else we can do!

its not web-Based

Sep 10, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Cons: At first customer service agents were nice, he told me 30 days 100% money back guarantee, i paid amount for six month then i found out lots of issue with the software i demanded money back not only they refused to do so but also billed me after six month even though they know that i canceled a week after the purchase, this company is money hungry don't care about you, don't recommend them, much better software out there

Vendor Response

by AutoManager on August 22, 2018

Hi Ramin, we appreciate your feedback and would like to have seen a better result. We always want to make our customers satisfied. As you may or may not know, DeskManager is available on the cloud. We are focused on innovation and being cutting-edge as well as providing excellent customer service. Please don't hesitate to reach out to us with any possible questions. Thanks.

This platform is powerful beyond imagination, especially when price is considered.

May 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is a powerful DMS platform that is capable of way more than most that cater to the Independent Dealer community. I have had no issues so far, but admittedly have a great deal of experience on the Franchise side.

There are a great number of settings available, and they do take some time to get through. Once the setups are done, this thing is fast and efficient.

I would recommend this platform to anyone that wants more than just a basic platform to type paperwork.

Vendor Response

by AutoManager on August 24, 2018

Hi Clint, having variety and trying to meet all the various needs of our customers is very important to us. That and customer service. Thank you for letting us know how you feel and sharing your good experience with us!

We used this previously and it was great!

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy to use

Cons: none

Overall: At my previous dealership, we used this software and it worked amazing! Very great product, and highly recommended!

Recommendations to other buyers: none

Vendor Response

by AutoManager on August 24, 2018

Thank you for thinking of us!

ABSOLUTELY AMAZING SOFTWARE AND SUPPORT

Sep 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been in the industry for some time now, and not only is the software efficient and user friendly, but the support is nothing less than exceptional! I am so grateful for the support team, as they are always easy to reach and assist you immeditely. I have not once had an issue with them, and find it shocking that anyone else could say anything less.

Thank you guys for all that you do!

Vendor Response

by AutoManager on August 24, 2018

With your knowledge and experience we truly appreciate the vote of confidence and positive review.

Great People!

Jun 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Everyone is always so professional, polite, and eager to help!

They've made transitioning to a new website quick and easy!

We at Jerry's Campers in Abilene, Texas are VERY appreciative of the hard workers at Desk Manager!

Vendor Response

by AutoManager on August 24, 2018

Thank you for praising our staff, they appreciate the review and are committed to continue working hard to keep our customers happy.

Great System

Jan 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Deskmanager is easy to use and offers all the things needed to run a dealership. Forms and Reports. Great Customer Service.

Vendor Response

by AutoManager on August 24, 2018

We have spent over 30 years working on DeskManager and keeping it ahead of the curve for our dealers. From our ePay forms to our BHPH, we look under every stone. Thanks for the positive review!